Sheraton New Orleans Hotel

  • 500 Canal Street
  • New Orleans,
  • Louisiana
  • 70130
  • United States
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Rated 3.8 out of 5 by 653 reviewers.
Rated 2 out of 5 by Nice location, needs work The hotel is nice and fancy. It's located in an ideal spot in town. My room was dirty when I checked-in. There was dust everywhere, large stains on furniture (ketchup or blood), and a crack on the wall. I voiced these things to the staff and in my four nights nothing changed. I feel that the price was extremely high, even for the location. In the future, I will be staying at a different hotel and using the money I save for other things. The staff was responsive for all my other needs and requests, such as extra items and demagnitized cards. March 27, 2014
Rated 5 out of 5 by This Hotel hosts a wonderful conference. The staff at this hotel were genuinely happy to help you and you could feel & see their sincerity. Our room was very close to the elevator which was nice. The food in The Pelican bar was amazing - our hats off to the Chef! And our Gala wait staff was at our every beckon call. An excellent 3 day event place. August 25, 2013
Rated 4 out of 5 by Weekend get away The staff was exceptionally kind and helpful. The valet parking was average, and as others have noted the night security check for elevator access to hotel guest areas was received well by all. The room was a bit stuffy for lack of air circulation, and for the price seeing mold in the tub grout was a bit disturbing. The rest of the hotel is very nice and conveniently located. If you are Gold or Platinum lvl SPG member don't be surprised if your are unable to book Club lvl rooms less than 90 days in advance. This hotel stays full. March 31, 2014
Rated 4 out of 5 by Wet floors and waited 25 minutes for security to let me in my room I originally checked into a room on the 40th floor and was really excited to have such a great room, near the elevator with a wonderful view. Soon after unpacking, I discovered the bathroom shower faucet would not stop running. Not just a drip-running. Couldn't turn it off. Then, as I was putting clothes away, I noticed the floor was wet. A huge section of the floor in front of the closet was just wet and gross. I moved rooms to the 34th floor. I locked myself out of my room as I was getting a towel from housekeeping. She was wonderful an called right away for me, however, I waited 23 minutes for someone to come. She was very apologetic but security wasn't. Nice hotel in a great area, but I'd think twice before coming back February 13, 2014
Rated 5 out of 5 by Did not know what to expect The lobby and employees all exude welcome. The rooms are well sized, cleaned and lit. The room service personnel were helpful in every way. When in New Orleans, this is the hotel for me. And I've already told my friends that. May 19, 2014
Rated 3 out of 5 by Not bad, a few problems In general, this was a perfectly adequate hotel for my needs. I did notice that the hallway noise was louder than I would have wanted. There was one normally trivial issue that really bothered me, and that was the terrible control system for the television. It was hard to get the buttons to respond, and the response time was so slow that it was hard to tell if it was working. Normally a trivial issue, but this was the weekend of the Final Four and my teams were playing -- thus leading to a lot of aggravation. April 9, 2014
Rated 4 out of 5 by Hotel is centrally located. Love the floor to ceiling windows! I enjoyed my stay although it was only for one night. If you do not like street noise I recommend bringing ear plugs. I was on the 45th floor and had a great view of the city. May 20, 2014
Rated 3 out of 5 by Poor staff Check in time is 4 pm. We arrived after 10 hour drive at the hotel at 5 pm. Room was not ready and no parking on site. Staff could have cared less. We told they were cleaning the room. In the mean time we drove to a parking garage half a mile away to park. Room still wasn't ready so we had to change and get ready in the lobby bathrooms. Room was finally ready at 630 pm. We arrived at our room to she they were still inside cleaning it. Staff did nothing to help with the inconvenience. Now I am a gold card member and stay a lot of places. This is one I don't recommend January 5, 2014
Rated 3 out of 5 by Service quality has declined since last visit No one offered luggage assistance from the car to inside. Had to request a baggage cart to get to our room. This was the first time in more than 20 years staying at Sheraton properties around the world that I was not only not offered a complimentary upgrade but was told no when I asked. Checkout was slow with no coordination between desk and valet parking. Initial bill was incomplete and I had to remind about parking charges. This service was not what I expect from Sheraton and needs improvement. April 14, 2014
Rated 3 out of 5 by Nice building, but room service issues Room was nice, but the rover-facing windows were really dirty. Bad enough that it wasn't worth opening the shades :( We ordered room service twice: #1 4/17 breakfast pre-order via the door-hanger card. breakfast didn't show up on time, so we called to learn they'd never gotten our order. Offered to send up a small coffee and bowl of oatmeal for $35 (pass, thanks). #2 4/18 early dinner order via phone call to room server. no problems, food was good and delivered on-time April 22, 2014
Rated 1 out of 5 by Disappointed Where to start, I arrived Wednesday, April 23rd, to room 3024, it was very nice. I woke up the next am to two cockaroaches in my room when I got back from the gym. I called and spoke to Brandon, the supervisor who informed me he would moved me immediately and I should pack up. Then called back to say a room wouldn't be ready until later. But I had rushed and in my haste forgot a very expensive running bra, which was never found. Then at the end of the day I went to check into new room but it had never been made up. They had someone make it up immediately, but they only made the bed. So then I was moved to yet another room that was clean and bug free. But unfortunately my running garment was never found and I was not happy. Oh and Billy, Director of lost and found and something else, said he would get back to me to follow up and he still hasn't. April 29, 2014
Rated 5 out of 5 by Wonderful Experience We had stayed at this hotel several years ago and it was good, not great, but good. We go to New Orleans almost every other month. We love to walk down all the streets, eat great food and look at all the old buildings. We decided to stay at the Sheraton because it was a last minute decision and there were rooms available. We were pleasantly surprised. Getting to this hotel was so easy and the valet guys were quick and friendly. The rooms were wonderful. We had asked for a quiet room and it was perfect. We enjoyed it so much, we made another reservation for next weekend. June 10, 2013
Rated 5 out of 5 by Exceeeded Expectations The stay at the hotel was great. From the moment you walk in there is a fragrance in the air that makes your feel welcome. Staff was attentive and the location is perfect for the New Orleans experience. I will be back! July 16, 2013
Rated 5 out of 5 by Great Weekend Getaway From a local New Orleans couple, this hotel always best fits our needs with the fabulous late check out time after a night of partying in the city. Hotel is always spotless clean, with luxury linens, and Starbucks. September 1, 2013
Rated 5 out of 5 by Family Weekend Getaway This Hotel is located in proximity to all the local attractions and Riverwalk activities. A short walk to Burbon street and Resturants. Did I mention great food in the resturant ,also. August 20, 2013
Rated 5 out of 5 by More restaurant choices My daughter and I were at your hotel for a dance convention and the weather was horrible to go and walk to get something to eat. The only choices in your hotel were room service or the bar downstairs. Needless to say, the bar was packed with people. Other than that, it is a great hotel. May 12, 2014
Rated 2 out of 5 by Poor accommodations The accommodations at this hotel are poor. I had to change rooms because of a leaky shower which followed a night of no sleep because of thin walls and a very noisy neighbor. When I moved into the new room, I noted hair in the bathtub and requested housekeeping come and clean the bathroom. This did not occur. I did not change rooms again as I figured this was the quality of the hotel and I was not going to get better. April 27, 2014
Rated 4 out of 5 by Check in My check-in was delayed almost 2 hours. After a long flight the last thing a person wants to do is sit in your lobby waiting for a room. They said it was due to late check-outs from the Jazz Festival. Better staffing schedules may have helped during your busy time (the festival was a planned event). I will say your housekeeping staff was very friendly and professional! Good conference venue. May 1, 2014
Rated 3 out of 5 by Great Location Fantastic location, close to everything which certainly commands the rate but there were some disappointments: Check in was extremely slow. Three of us arrived together but were assigned rooms on the 9th, 11th and 17th floor. The rooms were small but had a great city view, unfortunately the room window was absolutely filthy (on the ouside). If you desire a hotel with a great location and don't mind paying for it, this is for you. While the Sheraton will not win and cutsomer service awards it was satisfactory. March 27, 2014
Rated 1 out of 5 by No fridge and no microwave oven in hotel I wouldn't recommend this hotel as no proper house keeping. In addition, there is no refrigerator and no microwave oven in the hotel. June 29, 2013
Rated 3 out of 5 by Very nice hotel I went to the service desk with a complaint. I was told, they would leave a message on my phone because I was leaving the premises. When I returned, I did not have a message on my machine. Very disappointed... May 14, 2014
Rated 5 out of 5 by Hotel has good location This hotel has good location, excellent customer service, friendly staff, and the experience overall was great. September 3, 2013
Rated 5 out of 5 by GREAT EXPERIENCE! We came to New Orleans for our first time to get the "Bourbon street experience" so we weren't sure what to expect but i wanted to stay somewhere where i felt safe and i did at the Sheraton. The distance from bourbon street is ideal. It's a short walk but it's far enough away that your not having to deal with the chaos that is bourbon street. You are also in short walking distance from the Harrah's casino and there is a Starbucks in the Sheraton which was amazing! Hotel rooms were really nice and the beds are very comfortable. I was the only girl on a guys trip and loved that i had a nice, comfortable room to return to after a long day/night with rowdy men. IF i ever return to New Orleans, i will definitely be staying here again. August 19, 2013
Rated 3 out of 5 by Staff need a lesson in hospitality... Although the comfort of the room was really good, the hotel staff from the front desk clerk who checked me in to the security person near the elevators left a lot to be desired. The security person went so far as to tell us our room key was not for the Sheraton Hotel and asked if we were lost...Really???? I also really disliked the way the elevators work in this hotel. Super annoying that you have to enter your floor and wait for a specific car to arrive...Took forever..... April 10, 2014
Rated 5 out of 5 by exceeded my expectations Each staff person we encountered went out of their way to accommodate us. The hotel is beautiful. Our room was so comfortable. Would stay there again when in New Orleans. May 13, 2014
Rated 4 out of 5 by Overall good experience The hotel itself was great as far as the rooms and service are concerned. The only negative aspect of my stay was the food provided by the Sheraton at the conference. One would assume that any item an organization chooses from the menu would actually taste good regardless but that was not the case. The continental breakfast should include at least 1 hot item. Lunch/Dinner plating was not plating and further more lacked flavor. Honestly, I've had better food from Sodexo. April 9, 2014
Rated 2 out of 5 by Did not get value for money, disappointed Toilet was not cleaned properly when I first walked into the room, had to flush it off myself. Trash box was in the hallway, right by the main door and I would have tripped. Most times, during both day and night, I had to wait for a long time to be seen by someone at the check-in desk and even the concierge. I don't think I will stay here again, pretty disappointed. April 30, 2014
Rated 5 out of 5 by QAD EXPLORE 2014 THE STAFF AND FACILITIES WERE EXCELLENT AND PROFESSIONAL. I DID NOT EXPERIENCE ANY DELAYS IN ANY REQUESTS AND SUPPORT. THIS IS A GREAT PLACE TO STAY FOR VISITING NEW ORLEANS! May 13, 2014
Rated 5 out of 5 by Good Conference Facility/ Warm Staff This facility had nice meeting rooms. The AC during evening dinners was teeth chattering cold though. The staff was very warm, friendly and helpful. Very nice workout room! This is a good choice for the business traveler. I must say that it was not only disappointing, but an inconvenience though that Wi-Fi was only available on an unlimited basis on the Club Room computers. I was only able to use free wi-fi for 24 hrs while working on my lap-top in the privacy of my room. I would recommend it being included in the Club Level room upgrades. Thank you! September 23, 2013
Rated 5 out of 5 by Excellent Service, Quality Experience The Sheraton New Orleans demonstrates how well a "service forward" philosophy works when executed at every level. Whether you are traveling for business or pleasure or both - you are assured a quality experience. The SPG Club is also one of the best managed in the Starwood network. May 7, 2014
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