Sheraton New Orleans Hotel

  • 500 Canal Street
  • La Nouvelle-Orléans,
  • Louisiane
  • 70130
  • États-Unis
  • Carte

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Rated 3.9 out of 5 by 739 reviewers.
Rated 4 out of 5 by Nice hotel Checking was a bit rough, as I arrived late. Staff made up for it doing week with attention to requests. Meeting rooms had AC set too high. August 5, 2014
Rated 5 out of 5 by Business Travel The hotel met our expectations and was close to the French Quarter and downtown. August 7, 2014
Rated 5 out of 5 by Great Stay for Jazz Fest The Sheraton is perfectly located near, but not in, the French Quarter, which is basically across the street. The staff is helpful, especially Mika at the club level amenities on 42. The subtle upgrades to the rooms and common areas continue to keep the Sheraton at the top of the vast hotel population in New Orleans. Jazz Fest puts a lot of demands on the hotel and it rises to the occasion in every way. This was my fourth year in a row staying at the Sheraton during Jazz Fest and I look forward to many more. May 7, 2014
Rated 4 out of 5 by Great location and amenities I have stayed at this particular hotel a few times (Sheraton New Orleans). I always stay on the club floors at hotels and the service/staff there were great and friendly. My main issue was not being able to get through to departments and being put on hold for a long time. At one point I was on hold for 20 minutes just waiting to connect/call to another guest room and also a 15mins to reach someone in housekeeping (and then had to end up calling back two hours later because my requested items still had not arrived at room). My suggestion is that the hotel come up with a workaround for being able to directly call whatever number/dept you need instead of going through guest services. e.g. If I want to call room 4218 I should be able to dial 8+4218 on the room telephone instead of having to call guest services and then waiting for someone there to answer the phone to connect me. July 10, 2014
Rated 5 out of 5 by Good experience Room was great. Staff was very helpful. August 8, 2014
Rated 5 out of 5 by great stay all around! We thoroughly enjoyed our stay at the Sheraton New Orleans! In total we had 4 rooms booked for a group of 9 and all rooms were exceptional. Quick and friendly front desk representatives. We also appreciated the security staff checking guest room keys late at night to keep people from wandering up and causing trouble. (We all know how rowdy New Orleans can get!!) Great location and a starbucks in the lobby what else can you ask for!! July 3, 2014
Rated 5 out of 5 by Friendly Service This hotel has excellent customer service and response. The club lounge is also very good for a domestic Sheraton. Note that I had internet problems during one of my 3 nights. August 3, 2014
Rated 2 out of 5 by Never Again Construction noise woke up us at 4:30 A.M. on two mornings! Every day I had to chase down a maid to obtain something that wasn't replaced when the room was cleaned. One morning I returned to find the Maid staring out the window while she was on her "Pink" cellphone! I also didn't care for the fact that some maids closed the doors when they were in the room. July 19, 2014
Rated 4 out of 5 by Better than average, not perfect It is an ok hotel located in the heart of downtown close to the attractions. I think that this location will make a better party hotel (for adults) than a business hotel. Since I was there for business, …. August 1, 2014
Rated 4 out of 5 by Upscale hotel in an excellent location I recently spent a 4 day business trip in New Orleans and stayed at the Sheraton on Canal St. This is an excellent location being just off Burbon street, adjacent to the French Quarter and directly in front of the tram lines that you can use to get around the city. The hotel is very well appointed and the service was excellent for the most part. As an SPG member I had asked for a late check out but on my departure day the desk wasn't aware of it and onlygave me until 1:00 pm. Not what I had requested. Other than that I was very pleased with the club floor room. I had an excellent view of the river and the room was always clean. The fitness facility is top notch with lots of equipment, exterior windows and a view of the pool. One small concern was that twice I returned to my room and the door was open. I didn't note anything missing but my laptop etc. was in the room. Housekeeping also walked into the room un-announced one day when I was getting ready to go out for the afternoon. They had some excuse that they forgot to check something during their rounds.?? The two events combined were a little unusual for a hotel of this caliber. Not sure what was going on there. August 5, 2014
Rated 3 out of 5 by Conference stay Location couldn't be beat. Desk staff were great. Hotel itself seems "tired", could use some updates. They were out of king rooms when I arrived so I had to take two doubles. Room was very small. Beds were comfortable but could not sleep because of noise all night long (maybe from the elevators going up and down, I'm not quite sure). Ice machine on my floor was missing, so I had to go to another floor for ice. Problem with a/c - even though i kept it at 65, room was very warm. June 9, 2014
Rated 3 out of 5 by Not quite up to expectations Our recent stay at the Sheraton New Orleans left me a little disappointed, primarily because the service in the lobby bar area was very slow and the food was just OK. The hotel also apparently has no large-sized suites to use for hospitality rooms. On the positive side, the club lounge on the 42nd floor served an excellent breakfast daily, with comfortable surroundings. July 16, 2014
Rated 1 out of 5 by Poor Customer Service by Staff The friendliest person I met was the lady that cleaned my room. She witnessed me trying to close my door over and over again without it "catching" and suggested I call the front desk. I did call the desk and sat there on hold more than 5 minutes. I had to hang up and attend a training session. So, I continued to put my card in the door and work the handle as if I was opening the door, and then try to close it. It took several trys and then it finally caught. I spent one night with just the latch on and didn't realize the door had issues. The entire time I was there, the toilet would not flush properly. It would just continue to fill up and slowly drain without a flush. I called the front desk and I'm assuming they sent someone up because when I returned, it was flushed. However, it immediately went back to the same thing over and over the entire 4 days I was there. I never bothered to call the desk again. On Wednesday evening, I picked up the phone to try and change my plane reservations from Friday to Thursday night because I just wanted to leave this place. I ended up making 3 "calls" because I couldn't figure the phone out. It wanted to be on speaker phone, but I kept picking up the receiver. The last time I dialed out, I saw a button on the receiver that you had to push to take it off speaker and use it like a normal phone. By the way, cell phone service in the rooms is horrible! This little fiasco with the phone cost me $2 per call. They said they would remove it after I showed them a picture of the smoke alarms wrapped in plastic (I noticed this Thursday evening while lying in bed sick with a cold). I heard the desk clerk arguging with the woman that said she would update my bill about NOT taking those charges off. So today (3 days later) I'm back at work and I discover the bill was NOT corrected in good will as they said. Sad that I was attending a rally at the hotel that netted them 1600+ guests for 4 nights and tied up almost all of the conference rooms. I'll let them know about the poor service, too. At this point, it's a matter of principle. September 23, 2013
Rated 3 out of 5 by Not bad, a few problems In general, this was a perfectly adequate hotel for my needs. I did notice that the hallway noise was louder than I would have wanted. There was one normally trivial issue that really bothered me, and that was the terrible control system for the television. It was hard to get the buttons to respond, and the response time was so slow that it was hard to tell if it was working. Normally a trivial issue, but this was the weekend of the Final Four and my teams were playing -- thus leading to a lot of aggravation. April 9, 2014
Rated 3 out of 5 by Staff was friendly but getting rooms cleaned was iffy Check in was lengthy because the computers went down just as we arrived but staff worked hard to keep us informed until service was restored. We requested a refrigerator for meds at reservation and again at check in. After calling the next morning we finally got it. For two of three days, our room was not made up until we called late in the afternoons. On other hand we found that all staff was friendly and anxious to help. June 30, 2014
Rated 3 out of 5 by Great Location Fantastic location, close to everything which certainly commands the rate but there were some disappointments: Check in was extremely slow. Three of us arrived together but were assigned rooms on the 9th, 11th and 17th floor. The rooms were small but had a great city view, unfortunately the room window was absolutely filthy (on the ouside). If you desire a hotel with a great location and don't mind paying for it, this is for you. While the Sheraton will not win and cutsomer service awards it was satisfactory. March 27, 2014
Rated 3 out of 5 by Not quite up to par The location, the staff, restaurant food were very good. Though service in the restaurant was frustratingly relaxed, the staff were very pleasant and welcoming. My hesitation to recommend this hotel to a friend is not about those things. My room (and those of others I spoke with) was wracked by mechanical noises. Though the elevator alcove was at least 20 feet from my door, the constant whishing of the passing elevator cars was a distraction within my room. Worse, though, was the constantly repeating racket of what sounded like a fan with a bad bearing. Or a gas mower. It would run for five to fifteen seconds at a time, repeating on and off every minute or so throughout the day and night. About the SPG Recognition item above: what are you asking? It is not a question. November 25, 2013
Rated 5 out of 5 by Great Location All in all my stay was great, this facility was chosen by the National Exchange to host our annual convention. Food, beverage and facilities all met with my approval. The one negative comment is that the rug in my room (4125) was extremely dirty and if you walked barefoot your feet would become black. The rug was dirty and sticky to the touch of your feet. July 15, 2014
Rated 3 out of 5 by Facilities were not up to par We had several problems during our stay: the floor we were put on had the ice machine/soda area under repair we did not receive housekeeping services at all on one day the next day we did not get all of our linens on the floor where our convention activities took place the mens and ladies rooms were under repair and not available so we had to go down 3 floors! July 14, 2014
Rated 4 out of 5 by Sweating in NOLA Nice property and great location...for NOLA. Lots of homeless and panhandlers right outside the hotel but...it is Aug in the South so...who goes outside August 1, 2014
Rated 3 out of 5 by What a shame Having stayed in this hotel many times and had the team join me I was disappointed by wet patches on the carpets, lifts not working and a strong smoke smell in a non smoking room. I am not sure what went wrong - good gym though. July 28, 2014
Rated 5 out of 5 by SPG Program Benefits The service you get as a non-member is great, but they different ways they treat SPG folks extra special are terrific. I upgraded to club level and the perks are worth it, especially if you are in town on business for an extended period of time. July 26, 2014
Rated 4 out of 5 by AHEA A Convention Door key didn't work Reloaded 3 times still didn't work Electrician needed, requested and never arrived Catered luncheon - ni salad, no bread plate, one dish dinner - chicken fried and inedible restaurant service was poor July 27, 2014
Rated 5 out of 5 by Fabulous Hotel I celebrated my 55th BDay 5-9 Sept. I will never forget. First let me thank the great staff especially Jenee' & Monette front desk, Del Pelican Lounge & Josh manager. Now to my hotel room. Words cannot describe. All I can say is Impeccable. I had view of The Mississippi;odd number rooms has city view. I left my shutter blinds open all night . I love that you have shutter blinds & not curtains. I didn't miss the frig & microwave. It keep the room cleaner & free of bugs. I plan to stay with you Essence Fest 2014 September 15, 2013
Rated 4 out of 5 by Hotel in the Heart of the City This hotel is nicely located in New Orleans. Just outside the French Quarter, walking distance to many locations and comfortable. The trolly is in the center of the street for easy access to points not walkable. I enjoyed my stay here and would book this hotel if I ever return to New Orleans. July 21, 2014
Rated 3 out of 5 by Service quality has declined since last visit No one offered luggage assistance from the car to inside. Had to request a baggage cart to get to our room. This was the first time in more than 20 years staying at Sheraton properties around the world that I was not only not offered a complimentary upgrade but was told no when I asked. Checkout was slow with no coordination between desk and valet parking. Initial bill was incomplete and I had to remind about parking charges. This service was not what I expect from Sheraton and needs improvement. April 14, 2014
Rated 4 out of 5 by Excellent location and service Originally, I scheduled to check in Sheraton New Orleans on May 30. However, due to flight misconnection, I arrived at New Orleans on May 31. When I checked in at Sheraton New Orleans, the counter staff kindly offered me adjusting the original reservation from 3 nights (from May 30 to June 02) to 2 nights (from May 31 to June 02). The room is clean. Housekeeping do a good job. Location is excellent and is very close to French Quarter. June 20, 2014
Rated 5 out of 5 by This hotel is a complete package. The staff, room, and food & beverage were all quality items. We thoroughly enjoyed out stay. We are already trying to make plans to bring the family for a visit around Christmas. July 28, 2014
Rated 1 out of 5 by just not prepared I would be remiss, If I did not comment on the convention facilities of this hotel. In the middle week of three week convention rush from three separate conventions taking place, I was disappointed that the operations of the hotel seemed overwhelmed by those in attendance. The bathrooms were not available on the floor of the convention facilities, and you were required to go down three floors to use them, the escalators experienced problems more than once. The restaurant was understaffed and receipts for meals contained errors and lack of attention. Even the Maids ran out of washcloths for the rooms and you were required to use hand towels to wash your face. Check-in was slow for many and one sensed that there was a lack of communications between the staff and management to make sure all areas were addressed to make for a pleasant experience. This was very much unlike the Sheraton values one has grown used to experiencing as a Starwood preferred guest. July 14, 2014
Rated 5 out of 5 by In the heart of history Beautiful facility in the center of New Orleans excitement. Gaming, great food, amazing history surround this property and all are outshined by the service quality of the hotel staff. This is THE place to stay in New Orleans. July 24, 2014
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