Rated 4 out of 5 by GlennS Great staff
Staff provided outstanding service from check-in to dinner to check-out. Everyone was courteous, friendly, and helpful. Only disappointment was our room and the non-view we had. We live on Oahu and decided to do a staycation in Waikiki. The room we had overlooked the roof, did not have a balcony, and could see a little bit of ocean if you looked out the window at the right angle.
August 18, 2013
Rated 4 out of 5 by Mike1952 Limited beach access, crowded pools
Very busy lobby area. Lack of on property dining. View from room (21st fl) was spectacular! Very clean and modern property. Plenty of elevators, no waiting. Resort charge is a joke. Basically you pay $25 (and tax on top of that) for unlimited phone service (who doesn't have their own cell phone) and a bottle of water. Pool is jam packed with kids, and the beach is too narrow. Great location for shopping and access to activities.
September 1, 2012
Rated 5 out of 5 by PattyMarie We will be back!
Plats are recognized nicely at the SPG hotel. We were upgraded to a suite, access to the nicest lounge, and staff was exceptionally nice. A plat bracelet got us all the towels we needed and no waiting. This hotel makes me stay loyal to the SPG program. I can bring my family here every year for spring break to relax, The Lawsons store made us feel like we lived in Japan again. Thank you Sheraton for making our stay perfect!
April 20, 2013
Rated 5 out of 5 by sangumassi Incredible Vacation Experience!
We stayed at the hotel over Christmas vacation, which included New Year's Eve. This was a family vacation and we celebrated our son's 16th b-day. What an incredible hotel and the location was perfect. Excellent service, spacious guest rooms helped make this a special place to our family. THANK YOU! The NYE celebration (which we enjoyed from the balcony of our room) was a blast. Big party and fireworks on the beach. Amazing!
January 10, 2013
Rated 3 out of 5 by Biztravel2 Great staff
This hotel had excellent staff-Bridget in the restaurant was outstanding. She was clearly loaded with tables on Sunday morning but paid extra attention to us, bringing over the coffee my client liked so she could see the brand and package. She was polite, accommodating and very hard working. The front desk staff overall was outstanding-whether remote or at the actual front desk they were pleasant, professional and friendly.
August 11, 2012
Rated 4 out of 5 by Renee Improvements
The hotel was beautiful. I would like to make a few suggestions that would have made my stay better.
First off, there were tons of tiny ants in my room. Which, to an extent I can understand, being on a tropical island. However, there were so many it was gross. They were on my toothbrush and hair brush.
Further, my 13 year old daughter had broken her the leg the week before our trip. Your hotel offered no accommodations.
April 9, 2013
Rated 2 out of 5 by Aveit3730 Gift issues
My mom tried to order me a bday cake and had major issues. After two hours on the phone she finally got strawberries and champagne ordered. We checked in and it was delivered several hours later when we were out. They were not good the next morning. After the trouble and expense it was not worth it.
We booked local rate since we live in Hawaii. Upon check in the requested our hawaii id. I have them our Texas license with the Hawaii address since we're military. They said that wouldn't work but we could use our electric bill. How is a license not better than an electric bill with the same address and name but no picture? They hassled me for 20 minutes while a line of people waited. They decided to give an exception. The rate is not that much cheaper. Our weekend stay was $600. We could have chosen to stay somewhere just as nice for cheaper but I like the sharton.
December 21, 2012
Rated 4 out of 5 by nar73 This hotel has excellent staff.
It was great to stay at Sheraton Waikiki and I got a recognition from staff. Especiallym, I want to express my sincere appreciation to Amy.
October 9, 2013
Rated 2 out of 5 by WTong Nice hotel but poor service
The hotel is nice in that the hotel is very conveniently located on Waikiki beach and the pool is very nice.
However, the service at the hotel was very poor. I was met with frequent condescending remarks, staff that cut me off in the middle of my sentence because they thought they knew what I would be asking for, and one time, the staff almost yelled at me.
Also, the hotel has a resort fee of $25/day. This would not be as much of an issue except that the internet did not work on the first two days of my stay. That definitely contributed to the poor experience since internet is definitely something I need to plan my vacation.
Overall, I would recommend this hotel but only due to the location and amenities. The hotel is very busy and I think staff sometimes forget how much the customers are paying to stay there.
I was definitely not impressed with the staff here.
September 5, 2012
Rated 5 out of 5 by RichJ Frequent visitor
Visit this property 4-5 times a year. A very well run efficient preperty in good location. Nice rooms with ocean views, nice pool areas and good bars. This hotel is a favourite of japanese tour groups so not for those looking for a boutique experience. I have stayed at most of the comparable properties in Waikiki over the years and this is the best run and most efficient of all the properties. Arranging special requests (like extra lanai furniture), late check outs, SPG upgreades, everything is handled swiftly and efficiently. The location in the center of Waikiki is very convenient and the resort fee includes free parking so one can get out of Waikiki both using Lewers and Ala Wai but also back way through Fort De Russy (good when Kalakaua is blocked for parades or marathon). Last but most important is the quality of the staff who genuinely care and treat you as Ohana.
December 1, 2012
Rated 5 out of 5 by BESanDiego Great location - Great features
We didn't stay long enough to enjoy all the features of the hotel, but those we did were fantastic! The 2 pools were great - you have to check out the sunset from the Infinity Pool area - as were the food outlets.
Room was clean, spacious and had a wonderful view of the ocean. The hotel's location provided lots of eating and shopping opportunities within easy walking distance.
Would absolutely come back to stay!
September 27, 2012
Rated 4 out of 5 by pappion7 It command a exellent view !
I spent 4 days at 16th floor ocean front room in sheraton waikiki with my wife and a young daughter.
I was surprised at the view over the window.
I had never seen it before.
It is like a beautiful picture~, great beach and diamondhead.
September 25, 2013
Rated 1 out of 5 by DF32 Hawaii Disappointed
Lacked the size of amenities capable of handling the number of people at the hotel. Pool way too small as well as deck space. Pool services were ess than adequate. Guest room linens were sub par and dirty. Will nt return to this property nor recommend. Terrible value for the money. The pictures fooled me.
September 9, 2013
Rated 4 out of 5 by QWJJ Price does not meet expectation
When I looked at this Hotel on line I was expecting much more than this. The Hotel was not bad, but in my opinion not worth the cost. I had also asked for a view of the ocean. I got that, but it was in between two other Hotels.
September 25, 2013
Rated 5 out of 5 by Lindush Great stay! 'Looking forward to our return visit.
From check-in to check-out, the staff and management did all they could to ensure a comfortable, no-hassle stay. The choice of pools and their locations were excellent, and were well-supported by towel and cabana services, and a variety of restaurants and fast-food services within easy walking distance. Combined with clean, comfortable rooms, as well as an excellent downtown location, this hotel is a winner!
October 20, 2012
Rated 5 out of 5 by Meg83 Hawaii 2012 Vacation
We stayed in the Sherton for 4 nights and 5 days. This hotel is Beautiful and we had a wonderful time in this resort. The pool area and the beach area at this hotel are gorgeous and fun!! The poolside restraunt/bar was also a fun hangout area. Staff was wonderful and our room was cleaned very well daily. Would highly recommend this hotel for vacation! Also, I do not have kids, but this hotel is Kid Friendly.
June 14, 2012
Rated 4 out of 5 by Smokey52 Beautiful Hotel but needs nice restaurant
It was a beautiful hotel. Our room, balcony and view was very nice. The lobby and shops were nice. However, a nice restaurant for fine dining is needed. Also, the Kai Market needs to be open for lunch as well. The Rum Fire restaurant didn't have much of a menu, very limited.
Get rid of those orange floating bean bags in the infinity pool. They are useless and everyone I saw had trouble getting on them.
May 8, 2013
Rated 5 out of 5 by jjjmom GREAT christmas holiday 2011
WE stayed at this hotel for christmas 2011 they gave us an upgrade of an oceanfront room it was beautiful best christmas in the island of oahu . It was Awesome. the shopping center and facilities at sheraton waikiki are wonderful. the hotel has a wonderful buffet The Hotel is centrally located . you can walk everywhere to the beach the shopping Planning to go back and stay there in spring of this year WOW
March 13, 2012
Rated 5 out of 5 by RandyMcM The Best Staff Ever
I come to the Sheraton Waikiki 2 to 3 times per year and why...because of the staff and the amenities the hotel offers. This team is focused on providing the best service possible, and I observe this same behavior with other guests consistenly. Whether you are relaxing or conducting business, the Sheraton Waikiki knows how to ensure that your needs are met and mostly exceeded. Thank you Sheraton Waikiki.
February 18, 2013
Rated 5 out of 5 by Jan77 Beautiful
This hotel far exceeded our expectation. The room was great,, the staff excellent and the grounds beautiful. Our view was Amazing. We had an ocean view. For my first time in Hawaii I could not have asked for a better place to stay.
September 22, 2013
Rated 3 out of 5 by Flow Several Dissappointments
we didn't get 3 rooms on the same floor with ocean view as requested. Cleaning left curtain open several days and room was hot when we returned. We didn't get our SPG recognition or points last year or this year. requested a pen. Not pen left in room so we purchased one. No new ice bucket liner twice. Couldn't believe you charge $5 for an extra bottle of water. One bottle was not enough for 2 people.
February 11, 2013
Rated 2 out of 5 by notdelighted This hotel needs work
While the hotel's common areas have obviously been upgraded, the rooms have not. The Texas phrase, "It's like putting lipstick on a pig" definitely suits this hotel. If the staff had been the least bit friendly and accomodating, it might have made up for the sub-par rooms, but sadly, I did not encounter one staff member who was polite, let alone friendly. I would never recommend this hotel to anyone.
January 25, 2013
Rated 5 out of 5 by Andrea001 Awesome hotel!
Loved our stay here! Resort amenities and pool were fantastic. Staff is super friendly and helpful...everyone was constantly greeting us. Room seemed a little bare...minimal modern-ish furniture and our view was terrible (we saw the rooftop pool and parking garage of the hotel next door). This was my only complaint given that we are SPG gold members I expected a better room since other SPG hotels always gave us a decent view. On a positive note, the beds were awesome and very comfortable, my kids especially loved them. We had a mini fridge in the room which was fantastic to have. Rooms were superbly cleaned. We've seen other hotels and we are so glad we chose this one! High end shopping all around as well as restaurants and the International Market place (pearls and Hawaiian souveners). Resort fees and parking was actually lower the other hotels. Thank you for an great anniversary experience!
May 25, 2013
Rated 5 out of 5 by DY1979 The Best Waikiki Hotel I have stayed at
GOOD: Convenient location. The view from the ocean room is breath-taking. The Inifinty Pool is un-believable. If you are Platinum, you get a special wristband and get great amenities at this property. I have never felt so privilege being a Platinum member then at this property! Lounge access is great, and the view from the lounge i also amazing!
BAD: Room is run-down, outdated and needs a face-lift
April 10, 2012
Rated 4 out of 5 by Hawaiikate The infinity pool is the drawing card!
The pool area is amazing. We stay @ the Sheraton every February, our 5th time. I was @ the Sheraton in 1973, and have to say that the rooms are basically the same, not a lot of upgrading done in that department. The breakfast buffet is spectacular. Greater supervision must be given to the pool area and restricting use to sheraton vacationers only. Too many outsiders take lounges and pool bean bags
February 21, 2013
Rated 4 out of 5 by orangcat Early morning noise
Our room was very nice. The view was awesome. But unfortunately the neighbors were terrible. I was awakened at 1:30 a.m. by slamming doors and loud yelling. I finally called "0" at around 1:47 a.m. and security came up to quiet them down. It worked; there was no more noise, but I couldn't get back to sleep until around 4! I was so disappointed. Other than that, everything was excellent as always.
October 2, 2012
Rated 5 out of 5 by suesue22 Best Pool on the beach.
The Sheraton Waikiki seems to be the best place to stay whether you want night life or relaxation. The infinity pool is the best pool on the beach. The staff is always right there with whatever you need but they don't hang on you waiting for your requests. If you want to go down to the beach and get in the ocean it's right there. The room was clean and the staff was attentive to your needs.
May 15, 2013
Rated 5 out of 5 by Momsgirls17 Love This Hotel
My family and I love this hotel! It's a perfect location on Waikiki Beach. The only thing lacking in the room are drawers. I know the closets have the shelving, but drawers would be a great addition. Other than this, it is our favorite hotel!
September 17, 2013
Rated 3 out of 5 by Pickle Great location. Service needs improvement
Pros: Great location. Easy access to beach/pool and convenient. Everyone in Hawaii is friendly
Cons: Our phone and room internet wasn't working. We went to front desk and they said they would send an engineer to look at the issues and fix them. Went back to room that night and issues still not fixed and voicemail light was on. Obviously, we couldn't check vmail cause the phone doesn't work!
Vmail prob from housekeeping. Left it alone. Maybe needed another day to fix it. Nothing happened. Eventually, we had to get the internet fixed ourselves. During the last night, we had to complain about the phone again because apparently, my sister left me an urgent voicemail days ago. During the stay we also couldn't ask for morning calls cause the phone doesn't work. I also got misinformed about some information. Fitness Center not up to par. Food ok.
I would stay here again but service needs improvement.
May 3, 2013
Rated 5 out of 5 by KaySL True Resort Living
Great location and amenities. Kai Market was a great breakfast buffet option. Dole whips around every corner. Convenient shops for needs and gifts. Resort fee a little high, but take advantage of all that it offers. Lei making class was fun. Khakari Spa - excellent. Gorgeous infinity pool. Extremely close to everything in Waikiki. Only down-side - sheets had stains or odor on fresh change.
May 3, 2013