Rated 2 out of 5 by WolfiesGirl Who sleeps in double beds? overpriced stay
Three of us stayed in the room.. The beds were double beds. It was extremely uncomfortable to sleep two adults in double beds especially not as husband/wife.
Food was extremely overpriced. I had two slices of french toast for $21, I realize food has to be shipped in. However, I just had french toast at my favorite restaurant at home. I received 6 slices of french toast with blueberries and whip cream for $8.
Two waitstaff were extremely rude but other staff went out of their way to make our stay extremely pleasant. Erin at the kiddie poolside bar was awesome.
September 2, 2013
Rated 5 out of 5 by Devinlynn Definite Recommend for honeymoon
We paid for an ocean view room and were a little disappointed when all we could see was a palm tree and a little water. I called down to the front desk and they offered me another room, which was so much better! The package we got included breakfast which was delicious but seemed expensive if you had to pay for it outside our package deal. Also we had dinner there and it was very overpriced for the amount and variety they serve. Go on yelp to view near by restraunts there are so many in walking distance at that. The room was comfortable, the staff was friendly, overall no complaints, just compliments. Would love to go back some day, just need to start saving now, its not an inexpensive resort, but you get what you pay for. Highly recommend!
August 25, 2014
Rated 5 out of 5 by MatMarDE Great Hotel with and excellent staff
For our Honeymoon this hotel met all expectations. would definitely go back!!!
April 3, 2013
Rated 5 out of 5 by joeca123 Sheraton Maui
nice property by far the best on Kaanapali beach. The rooms are a bit outdated by the property makes up for it. 10 minute walk to Whalers Village, black rock and snorkeling right there, awesome beach, warm water. The food at the pool could be upgraded, no fish taco's? Overall great hotel.
December 6, 2014
Rated 5 out of 5 by MikkiLV Beautiful Location and Excellent Faclitiy
I recently stayed at the Sheraton Maui for a business meeting and had an excellent experience. The staff were wonderful, pleasant and extremely helpful. The hotel is situated on a spectacular part of the island only minutes from Lahaina where there is great entertainment, shopping and food.
I would highly recommend the Sheraton Maui and will most definitely be returning in the future.
November 20, 2014
Rated 2 out of 5 by BrendaH Sad Lack of Service
I have stayed at this hotel now three times and have to say that the level of service now is absolutely terrible. The first thing you get to experience is waiting over a half an hour just to check in. Then the sad state of the rooms with broken light switches and telephones. Please do not try and call down to the front desk or even the operator as there are times of the day and evening when nobody answers. That brings me to dining...although we had a couple of terrific waiter/waitresses, I couldn't not believe it when I asked someone that was just standing around doing nothing for some kechup. He got it for me and then proceeded to complain to a coworker about it. Management needs to take a good hard look at this place and make some changes soon.
November 7, 2011
Rated 4 out of 5 by RLGtraveler nice hotel
Location is a plus, employees were nice and hones at all times. the only think I could like to see improve is the breakfast menu.... egss as the main entree is over rated... other than that its an excellent hotel.
December 3, 2014
Rated 4 out of 5 by Oxana8 Beautiful grounds and amazing location
We loved staying at the Maui Sheraton for its beautiful location and mid-century modern design. We enjoyed the expansive grounds, design of the pool and laid-back, pretty lobby. Staff responsiveness was inconsistent. Some staff were very welcoming and warm (including housekeeping staff) while others were cooler and minimally responsive, particularly, the staff member at the front desk who we dealt with when we first arrived at 1 am (our time) exhausted and in need of orienting. His stoney demeanour and unapologetic stance (they made a mistake with our booking) was less than impressive. The inconsistency did not deter us from wanting to return, however, The rooms were spotless and although the beds were not as comfortable as hoped, the amenities were excellent.
July 16, 2014
Rated 4 out of 5 by Sigmund49 Friendly, but hard to overcome an aging facility
Gets a recommend, but not with enthusiasm. We were surprised that while the claim was made that this facility was updated, our room was really quite ordinary. Nice view but old shower fixtures, no fan in the bathroom, mildew forming on the bath/shower tiles. Some outlets did not work but power strip on desk was appreciated for device charging. The ocean view was great and the staff tried hard, but I was not pleased with the value of the room. WIFI access did not work, required help-line intervention to get the access.
January 23, 2013
Rated 2 out of 5 by ArizonaSun Bad Stay
I have been a loyal to Starwoods brand hotels for the past seven years and I not felt the desire to write a poor review. However, my recent stay at the Sheraton Maui Resort was poor in several regards. It took me 45 minutes to check into the hotel. It took four elevators to get from the lobby to our room. I made a few simple requests to the staff (bottles of water), and they failed to respond. Several other friends has recommended this resort to me. I will not be doing the same.
September 22, 2014
Rated 4 out of 5 by jtereba Great hotel for families
Overall, I think this is a great hotel for families. It's within walking distance to a lot of restaurants and shops, and the shuttle into Lahaina is very convenient. They even have umbrella strollers that you can borrow, which were really useful.
My kids (3 and 1) loved the pool! It's set up like river with a small waterslide in the middle. That kept them very engaged. Both of my kids loved the slide.
One challenge we had though was that it seemed as though housekeeping was on the same schedule to clean our room as our kids's nap schedule, so we missed a couple days of room cleaning.
Also, it seemed as if every other room allowed smoking on their balconies. That was irritating because our neighbor smoked, and it forced us to keep stay off our balcony while they were out there.
February 10, 2014
Rated 4 out of 5 by RScott55 Not too shabby
This hotel/resort has the potential to be great, but a few areas lacking, most of which I gather are more management issues and therefore can be fixed.
Check in was relatively smooth, not the friendliest folks, but by no means rude.
Biggest bummer was that they were completely out of towels for the beach, pool, and apparently everywhere else. Many hotels seem to be outsourcing towels, beach chairs, umbrellas, etc to outside companies. Towel service was utter failure. They now charge to use a lounge chair or umbrella on the beach, which I find very unfortunate.
Food was mediocre, dry, overall uneventful.
Plumbing seems old; I could hear pipes, showers, etc from my room throughout the night.
Overall good location, other than plumbing, most of these things can be fixed with a little effort.
July 30, 2014
Rated 3 out of 5 by SusanVT Had a very bad experience at this hotel.
We rented a car while we were in Maui, and parked in the hotel parking lot. The first full day we were there, someone broke our sideview mirror. We immediately reported it to the hotel, talked to an assistant manager, who called security. The security guard was very rude, basically said we park there at our own risk, and treated us like criminals. The next day we called the head manager, left a message for him to call us. Two assistant managers returned our call, and the head of security, but NEVER did we hear from the head manager. Sorry was all that we basically got. No signs or disclaimers are posted anywhere saying that you park at our own risk. Hotel was in a beautiful location, pool was beautiful, beach was beautiful, hotel was just okay, and rooms were just okay, needs to be upgraded.
November 10, 2013
Rated 4 out of 5 by SPG1 Relaxing atmosphere and great l;oation
The hotel is located on a great snorkelling beach so there is no need to take a boat or raft to go snorkelling - you can go whenever and for however long you want. The sprawling grounds and meandering pools facilitate a relaxed atmosphere; there is no hustle and bustle as assoicated with high-rise resorts. The working level staff is great and immediately responds to any issues. Platinum guests receive 2 free drinks (no limitation on choices) as well as free bottled water among other benefits.
February 12, 2012
Rated 5 out of 5 by Jeff73 ANNIVERSARY TRIP
The hotel was very clean and well managed. The breakfast buffet was well done and varied day to day. The omlet chef was excellent! Overall, a class facility. There was a wedding outside our room 11/12 which coincided with our 48th wedding annoversary.
November 17, 2014
Rated 4 out of 5 by CBinAusTx Great stay in Maui
Although the facilities didn't meet my expectations of excellent, my overall stay was very good. The view was truly beautiful and the room was adequately clean. The room was also well appointed with nice furniture that did show a tremendous amount of age. One of the most remarkable features of this room was the insulation. I never heard ANY of my neighbors or individuals outside the room or on adjacent lanai. Considering all of the aspects of this room, it was worth the price.
July 6, 2014
Rated 5 out of 5 by AndreaDennis Sheraton Review
This hotel was awesome. Clean, very friendly and helpful staff. The grounds of the hotel were kept to perfection. Pool was very clean, and the room was very comfy. I can't think of anything that needs improvement. Thank you for the wonderful stay!
November 14, 2014
Rated 5 out of 5 by TSW3 Relaxing Maui getaway
After past stays at the Westin and Villas we wanted to stay at an SPG resort that was a bit more relaxed, and we were not disappointed. Everyone was very nice and truly seemed to appreciate our being there - from Jonathan prior to our arrival, Noah at check in and Jeff at valet. The new Club Lounge is beautiful and an unexpected perk. I can't say that all SPG properties recognize SPG status, but the Sheraton Maui went out of their way for us. We will definitely be back!
July 8, 2014
Rated 4 out of 5 by BlackRockFan Wonderful Stay!
We've been coming here for more than 15 years. At first we were put in a very tiny and dark room on the first floor building 4, but Ivy and Grace were very helpful and they moved us to a brighter and larger room in bldg 3. Overall, the hotel was much like we always remembered it! Black Rock is a wonderful and serene place. The only recommendation we have is that we noticed the carpet in the hallways in bldg 3 and 4 is showing some wear. We hope to return in the next year!
February 21, 2014
Rated 3 out of 5 by jamjam Not as expected
Decent hotel facility; although very little customer service and inattentive and unfriendly staff. Starwood Preferred Guest status got us nowhere; except a room very removed from everything. Long wait to check in and turned away to wait in long line by SPG customer service rep who stated they were too busy to service just SPG members. Pool Bar staff great; although Japanese restaurant needs much improvement to make the clients dining experience exceptional. Food ok.
October 20, 2013
Rated 5 out of 5 by shamboy Anna
Great hotel. Staff was very helpful. Especially Anna at the front desk. Got us a great room after a very delayed flight.
November 16, 2014
Rated 4 out of 5 by auckland a beautiful resort
The Sheraton Maui is my favorite Maui resort. I have stayed at most of them in Kanapali and Wailea. Yes, the rooms need to be refreshed, but the grounds and the people are wonderful, and more than make up for it. The restaurants need some serious help, but the Whaler's Village and Lahaina are very close with fantastic restaurants. The beach towel people are rude, but I do not think they are Sheraton employees. Sheraton should do this themselves.
July 19, 2014
Rated 3 out of 5 by Kadzie Great location, staff need to focus on customer service
Lovely pool area and beach access... Deluxe ocean views were lovely.
Staff need to attend customer relations training.. Had issues from check in and through-out our stay. Waitress staff were the only polite staff
November 8, 2014
Rated 5 out of 5 by Skinny Wow, what an experience
The position of the Sheraton was best on the beach. Snorkelling with green turtles at Black Rock is an experience we will not forget. Sheraton only minutes walk along pristine beach to Whalers which had fantastic restaurants and live music every night and prices comparable to Australia pub meals. Our oceanfront room on top floor was beyond our expectations overlooked beautiful gardens, the pool and absolute beach views. Pool was incredible and water temperature was perfect for cold frogs like me, as was beach water temp. If renovations were happening we did not know of it so can only assume were finished. Pool side restaurant were fun with good food at reasonable prices. What more can I say, our holiday at Sheraton Maui and Sheraton Kaui was perfect and if we go back to either island we would never stay anywhere else but Sheraton.
December 13, 2012
Rated 2 out of 5 by ebrod Sheraton Maui Review
Our recent stay at Sheraton Maui was not the best vacation experience we've had. On arriving from the airport via shuttle, there was no bell man and we waited a long time in the Porte Cochere? sp? When we finally were taken up to registration we also waited a long time. The hospitality factor was lacking and the hotel looked a bit dated. We also were disappointed in housekeeping. They constantly forgot items that should have been stocked in our room.
March 17, 2013
Rated 3 out of 5 by LHAug2014 Sheraton Maui
The resort grounds were lovely and with some tweaking this could be a great place to stay, however the customer service was lacking - at check-in nothing was explained to us and we were just vaguely waved off in the direction of our room. The excessive 'pending' changes on my credit card left a bad taste and the fact we needed to log on ot the internet every day was an annoyance. The shuttle bus was a great service however.
August 25, 2014
Rated 5 out of 5 by Pecanannie fabulous
This our 4th year in a row to stay at the Sheraton Maui. We try to get the same room each time or at least same floor (4401-4412). The grounds are what set it apart from the other hotels on Kaanapoli beach. Rooms are dated but just fine and spacious if you choose one of the ocean-front rooms. We love it ! Staff is wonderful,
always eager to make our stay great. We will be back if able (age 77 & 78). Plenty of young couples and families are around.
August 29, 2013
Rated 4 out of 5 by rayhill99 Great Vacation
Quiet room. Clean. Everything close by. Beach is wonderful. Food is extra special great. Service and assistance very good. We will stay here again.
November 11, 2014
Rated 5 out of 5 by DaleN Great Vacation
We love this hotel and plan to come back in the near future. The Club Lounge was an excellent feature for Platinum members as was the free buffet breakfast. Happy Hour prices at the poolside bars could have been much better and should be half off instead of a dollar off. We love the pool and grounds, and found the service to prompt and couteous.
October 10, 2014
Rated 4 out of 5 by Kiara20 Anniversary stay
The room was good partial view of ocean and mountain view was good The cliff dive bar and pool area was good no complaints. The Link lounge was nice evening cocktail and dessert staff was outstanding. But The Black Rock restaurant was horrible ,the food was cold tasteless and I had to ask for refills and the worst part I paid top dollar for this.I would eat at a fast food place before I would ever think of eating in this place again.
May 28, 2014