Rated 5 out of 5 Sheraton Kaua'i - No Ka Oi
From the moment we checked-in till we checked out - Our experience was hands down the best I have ever had. Big Shout out to the front desk staff - Kapua who handled check in, was quick and efficient. Genivieve in Guest Services was very helpful as well. The mangement staff should be very happy with the performance of the mentioned associates and the Behind the scenes associates (houseman/housekeeping/security) as well.
December 16, 2013
Rated 3 out of 5 great location
adequate - pool chairs uncomfortable
not enough shady areas
December 18, 2013
Rated 4 out of 5 by watersfamily excellent property restaurants could be better
The hotel staff was great from the front door to the maid service. Very hospitable and work to ensure you have a great stay. Room was excellent and incredibly comfortable. Being a Sherwood member was recognized surprisingly well and really paid off. Pool and poolside service was great. Grounds were very beautiful and well maintained. Only area needing improvement would be on site restaurants. Rum fire was just ok, overpriced, and just not a fun experience overall. It's a great location but just misses the mark. Lava is fine for happy hour but again prices are too high and service was slow every time. We had breakfast as part of our room and it just fell far short. I would eat out or at the cafe next time. Overall great stay would return.
December 13, 2013
Rated 4 out of 5 Wonderful resort and fantastic staff
Sissy, at the front desk, made our check-in wonderful. I wasn't feeling well and she was very patient and concerned. She ensured that we were happy and comfortable with our room. That experience set the tone for our whole stay. Every staff member was happy to answer our questions and offered information to enhance our stay. I hope that we will be able to return with our family and friends.
December 15, 2013
Rated 5 out of 5 True Kauai Aloha
Everything & everyone were wonderful. Our Christmas Party was a night to remember....perfect in everyway, especially the atmosphere and the hotel's outstanding service. This is the place to book your next party. Stay the night and enjoy!
December 16, 2013
Rated 5 out of 5 by Bob1313 Staff is so friendly
We spent a week there with our 3 year old twin girls. We really enjoyed ourselves, there are lovely beaches and a great pool, beautiful views, and lots to see and do nearby. I just want to call out the friendly staff - they got to know our girls right away and were very friendly. In particular, I want to call out the valet staff who were super friendly, particularly Frank. They were so friendly to the girls, including bringing bread for the girls to feed to the fishes in the pond, which turned out to be one of their favorite activities. It seems like a small thing, but it added hugely to our enjoyment of the trip. Thanks guys!
December 7, 2013
Rated 4 out of 5 by lindymar Comfortable & Great Location
Po'ipu Beach is well-rated for swimming and snokeling, two major reasons we came to Kauai. This Sheraton is well-located on the beach and close to other beaches, shopping, and restaurants. The hotel provided snorkel gear, towels, and badminton gear. The concierge answered all questions. The rooms were slightly older but very comfortable. The beds and bedding were luscious! Even though we had a garden-view room, we could see and hear the ocean. The views at sunrise and sunset were beautiful. The only negative was the food at Lava's and Rum Fire were not up to expectations, yet was expensive. Also, we had signed up for evening tidepooling, but no staff met us at the appointed time and no one could help us find out what had happened.
December 11, 2013
Rated 3 out of 5 handicap
In a handcap room on garden side but to get to the car or across to ocean too many steps/walking distance. Inconvenient.
December 15, 2013