Rated 2 out of 5 by LBDB The rooms were outdated.
Our TA booked this hotel. We decided to stay because the rest of the wedding party was there. The first room we had was small and cramped with a lovely view of the parking lot. The room decor was outdated. When speaking with the nice lady at the registration desk on Tuesday morning she suggested a suite on the 29th floor was available for our last three nights, at a higher rate. However, this was outdated also. I won't go into the details of cleanliness, however there were many. (Floors, hallways, woodwork, sinks, etc.). The beds and the bedding for both rooms were comfortable and the sheets were crisp. We chose to stay and not complain because of the other guests attending the wedding, however if we had been on our own, we might have changed hotels. I almost forgot. The noise was constant, from the construction during the day to the street performer crowds and air conditioning noise at night. This may be out of your jurisdiction, but the street walkers were blatantly open when returning to the hotel from the main boulevard.
June 15, 2014
Rated 1 out of 5 by Jackie27 Not what I expected for what I paid :(
I paid $300 dollars for a room the site made sound like a fancy suite. I assumed a classy, newer looking, luxurious room for the amount paid. Instead, it looked like an old apartment that hasn't been renovated in 15 years. I was sad :(
The romance package was nice though. Looooved the breakfast in bed.
February 18, 2013
Rated 4 out of 5 by Damian14 excellent value.
We just spent 3 nights in February at this hotel. The hotel itself is old and a little dated, but really clean. The staff blew us away with their happy, easy going and very helpful attitudes.
For a hotel 1 block off the beach front, it is an excellent value. The room was very clean and comfortable.
February 25, 2014
Rated 3 out of 5 by Kelly17 Needs Updating
While the staff was wonderful and lobby area and pool very nice, the rooms are very small and bathrooms outdated and so tiny it's almost impossible to function. The furniture is tired and our dresser drawers were all broken. Nice feature however was water and fruit service on the beach for guests.
August 4, 2013
Rated 4 out of 5 by JAJKauai A Honolulu Charm
Great location and the staff are wonderful! Very gracious and helpful. Bill, Alvin, and the concierge were great!!!
The rooms need an update but very clean and gorgous views.
And the location is ONO!!!
The pool closes at 7pm; would have been great to have the pool open for a swim under the stars.
June 22, 2012
Rated 1 out of 5 by Jasper2009 Disappointed
The staff was unhelpful and no one seemed to want to work. Trying to check out, even in the SPG Gold or Platinum line, was a nightmare. One person working, four people standing around and they didn't even acknowledge you were standing there. This was my first bad experience with a SPG property.
June 29, 2012
Rated 3 out of 5 by crealla Hotel is cost effective but you get what you pay for
Room showed signs of wear - in the bathrooom the fixtures had been painted white and the paint was flaking off. Same with ligtht fixtures.
It did have a nice balcony but no sliding screen door so there was potential for birds to fly into the room if you weren't careful
May 14, 2014
Rated 2 out of 5 by Matt29 Fails to meet minimum expectations
The hotel has a great staff who do their best with what they have. The property is long overdue for renovations and I am surprised it continues to hold the Sheraton brand name. I had to make several calls to maintenance during my stay and it just seemed that the hotel has seen better days.
June 6, 2012
Rated 1 out of 5 by Oscar111 Not SPG standard, no wifi, dirty and old
This hotel does not meet a minimum requirement of SPG standards. Very outdated, no wifi net, the rooms are dirty and poorly furnished. Bathroom is horrible, towels are old, smoke smelled.
Service is poor, breakfast is unacceptable for $30 and no cappuccino or latte not even hot milk avail.
April 20, 2013
Rated 4 out of 5 by Gigi44 This hotel has wonderful staff.
This hotel is ideally located near retail, restaurants and the beach. The staff is friendly and responsive. The beautiful property has every amenity a person or family would need. We spent a wonderful week there.
July 4, 2014
Rated 2 out of 5 by MJPJ Tied
We read reviews on tripadvisor before our stay with the common comment being great location, clean but in need of renovation and moderisation....and they are correct! Staff were helpful and beds were clean and comfortable. We will look forward to returning after the upcoming renovation!
July 14, 2013
Rated 5 out of 5 by Indaina Perfect Location
Friendly, helpful staff, rooms were crisp & clean and location is central to fantastic shopping and restaurants which was the icing on the cake to make this the holiday of a lifetime. Without hesitation I will stay here again and will recommend Princess Kaiulani to friends and family.
April 15, 2013
Rated 4 out of 5 by Margie1 Convenient with great entertainment.
The Sheraton Princess Kailani is in a great location. Within a block of the beach. Many stores and restaurants are close by. We listened to Brad Kawakami (sp?) on Sunday evening. He has an excellent voice and played many of our song requests. He made our trip memorable and enjoyable!
December 19, 2012
Rated 4 out of 5 by Kamikazeyashi OK hotel, Great Location
Overall, the hotel was good. The hotel is a little out dated, and some of the rooms need updating especially the bathrooms. You can't beat the location of the hotel. One issue is the parking structure. Not having a elevator to access some of the level of the parking is inconvenient.
July 31, 2013
Rated 3 out of 5 by Mase WOW FACTOR!
The room furnitures i.e tv cabinet, bed frame, toilet amenities and etc are quite old. Generally the hotel needs to be refurbished to bring back its fresh look.
With the current hotel's strategic location and a fresh look furniture/facilities, it definitely will create a wow factor.
November 4, 2012
Rated 3 out of 5 by Bob64 This hotel was just okay
The hotel was okay, but my only problem was is dust everywhere my room. It seems to me that the room have not been dusted. However, everything else seem to be in place and in working order. Coming back to this hotel would not be my first choice however, I would not totally avoid it.
December 17, 2012
Rated 3 out of 5 by AlohaMahalo Review
The Lobby and pool area are beautiful. A Jacuzzi would be nice. Rooms are in need of paint, updated fixtures, and microwave but clean. Wireless not available in all rooms was disappointing. The concierge staff was unfriendly and unhelpful. I would stay again because of the location.
April 25, 2013
Rated 2 out of 5 by Jen777 Location is good; nothing else
The room is so small, furniture was not placed in a functional way. Bathroom is totally dysfunctional, there is no leg room for the toilet due to supporting beam blocking one side of the toilet. The worst hotel stay ever.
June 26, 2014
Rated 2 out of 5 by abcwaikiki Noisy rooms
Booked 2 rooms. One was next to the elevator and I could hear the noise from the elevator movement all night. In another room, people could hear the noise from the bathroom next door.
The key didn't work initially after check-in and lined up for another 15 minutes to get it fixed.
October 26, 2013
Rated 3 out of 5 by dfts It's just OK
I have stayed at the PK many times. I am disappointed by how Platinum members are treated and the lack of Platinum amenities. I literally had to ask. I was assigned a room that was not upgraded. I'm glad the hotel is scheduled for upgrading because it has lost it currency.
March 2, 2014
Rated 5 out of 5 by Ketty great location
I enjoyed my stay wtih your hotel and definitely will recommend my workers and friends to stay with you. You got great location. Your guest service and food are awesome. My only suggestion if to have the soft good and wood goods upgrade. Hotel looks a little bit outdated.
July 13, 2013
Rated 4 out of 5 by tg51 Sheraton Princess Kaiulani
Overall a pleasant experience. Most staff were very helpful. Service at hotel bar could be a bit better. Had to walk to bar several times because servers weren't overly attentive. All in all though, I would definately stay again. Great location.
May 20, 2014
Rated 2 out of 5 by Manju Hotel needs work
Great Location. However the room air conditioner did not cool and leaked water onto the rug. The mini-refrigerator ran constantly but did not cool down. Two of the four elevators in my tower were out of service at the same rime resulting in long waits for the elevator.
July 9, 2012
Rated 2 out of 5 by Mkk3262 Unsatisfied
This hotel is definitely not up to "Sheraton" standards!! We were quite shocked and will not recommend nor will we stay at the Princess Kaiulani again. BIG DISAPPOINTMENT!!!!
July 9, 2014
Rated 1 out of 5 by Unhappy65 Smelly, very loud
We were on the 16th floor. The hallways were stained and very smelly, like must or mold. The walls are so thin you could hear Everything going on in nearby rooms. I would never stay here again. We stay at SPG hotels all the time and this was a severe disappointment.
January 2, 2013
Rated 4 out of 5 by Jaytk Stay at this hotel
I recently had the pleasure of spending 7 nights here. While the property could use some decorating enhancements, it was a very nice experience. I had a great view of the beach and pool, and all services were performed well. The staff was great.
May 3, 2014
Rated 3 out of 5 Rough around the edges
This hotel is nice enough, but there a several things that would make it outstanding. The staff was generally OK, but a surly daytime bartender was a black mark on my first day. There is WiFi access ONLY in the lobby area - in room access requires a wired connection, so if you have just a tablet, you'll be out of luck. Because the hotel is centrally located in Waikiki, there is generally a fair amount of noise during most hours of the day and night; better insulated sliding doors in the rooms would make this less intrusive. The room decor is a little dated, but if you're going to Hawaii and worry about the room except as a place to sleep, then I can't help you. The breakfast buffet was quite expensive for what you get (and there are plenty of more reasonable options in close proximity); I did not eat any of the the dinner buffets, but they seemed even more expensive. The towel and beach chair service were quite handy and the staff there were quite friendly. The mandatory resort charge stinks, just add that to the room rate.
April 10, 2013
Rated 3 out of 5 by chudzy65 nice hotel
over all I think the Hotel was nice , every thing was clean, rooms could use a little updating, they were working on the Lobby , painting , trim ,etc. during my stay. Pool and beach service was nice. I would stay here again.
June 1, 2014
Rated 1 out of 5 by LFHAK Worst Starwood Property Ever!
It is hard to believe this hotel is even considered to be a part of the SPG collection. It is tired in very respect and need some serious attention. We went to HI to celebrate our 20th wedding anniversary and enjoyed every aspect of our trip except the hotel.
June 2, 2012
Rated 5 out of 5 by Keoni Our Go-To Pro Bowl Hotel
We have enjoyed our Pro Bowl stays so much at the Princess Kaiulani. Pro Bowl is two months away, and we have our room reserved! The beds are sooo comfy, and the Black and Decker Brew 'n Go in-room coffee makers are so nice, we bought one for home on Amazon!
November 30, 2013