Rated 4 out of 5 by mrbb Rooms and flooring need improvement
Vents in bathroom are covered with dust and debris.
Sink has a smell.
Bath tub drain was clogged.
January 31, 2013
Rated 4 out of 5 by hollywood hollywood
i found the hotels location wonderful for our needs everyone was friendly and show was great !!!!
October 12, 2012
Rated 4 out of 5 by ria2208 Excellent location for the price!
This hotel is a a great location for the value, very close to the beach, market, food and shops!
December 28, 2012
Rated 2 out of 5 by Whitemax disappointed
place is very old and in need of major overhaul. By far the worst Sheraton we've stayed at !
February 17, 2013
Rated 4 out of 5 by dave682 check in
upon checking in, room that was assigned was not ready and had to be assigned another room.
November 25, 2012
Rated 4 out of 5 by Rog14 This Hotel has great features
A swarm of termites interrupted on night of my stay. Very annoying. Otherwise "Perfecto"!
October 15, 2012
Rated 4 out of 5 by wahine808 housekeeping
very helpful, when i called front desk to have extra blankets, they came right away.
September 17, 2012
Rated 2 out of 5 by DH30 This hotel needs improvement
The service was need improvement from the front desk and also the F & B service...
June 23, 2012
Rated 5 out of 5 by Jimbo Home Away from Home
The staff takes the time to know you and makes you feel like a family friend.
February 27, 2013
Rated 3 out of 5 by bingo11 needs improvement
very noisy. took 2 days to sort out air conditioning. for the price not great.
September 21, 2012
Rated 1 out of 5 by Adridesty Nothing what described HORRIBLE
I gave this hotel and 1 for location that was the only thing good about this hotel!! Just stayed there last 2 days of my 2 week vacation in hawaii. Cant check in til 3pm and than the line was so long it took an hour to check in than 30 mins to get my bags brought up. They told me they upgraded my room instead it was worse. They put me on the street ocean side that had a nice view but even being on the 27th floor the noise was horrible!!! The wind was so loud whipping thru there we couldnt sleep. The room pictures onlines are nothing like the rooms besides they had 2 beds they are very outdated. The worst part as we are packing up to check out i look under the bed like i always do having children and toys that get lost. There was 5 YES 5 pairs of stripper heals under my bed. I wanted to vomit especially since the night before we saw 2 (ladies of the night) hanging out right in front of the hotel. My question is how many times has the room supposively been cleaned and nobody seen the shoes. It is not worth the money they charge pay a lil more for better hotels!!! Stayed at AMAZING the biggest part of my trip but wont let me post the names do to them being competitiors whatever. dont waste your money HERE!!
July 10, 2012
Rated 3 out of 5 by SED5 Average Hotel
As a Starwood preferred guest, I was expecting more staying at the Sheraton.
June 8, 2012
Rated 3 out of 5 by MG13 MG13
Our room was showing wear and tear. It was in need of a serious face lift.
February 4, 2013
Rated 4 out of 5 by slim007 Great value
Wonderful staff!!! Great location!!
June 15, 2013
Rated 5 out of 5 by Fun13 Hotel Staff was great & Chef was very good
We will stay hear again. The staff was wonderful and were always helpful.
September 3, 2012
Rated 4 out of 5 by rhhb very nice hotel in a great location
pleasantly surprised thanks to being assigned a room with an ocean view.
January 12, 2013
Rated 4 out of 5 by pdspas80 Sheraton is Great
the buffet could be better. It is to expensive for what you are offered
August 4, 2012
Rated 4 out of 5 by Peter66 Kaiulani 'A Real Princess"
Very helpful staff and exceptional surroundings in a great location.
July 29, 2012
Rated 4 out of 5 by Susan Hospitality Suite
Great feature for guests with a late departure to the mainland
February 17, 2013
Rated 3 out of 5 by Merced20 Comfort
The bed and pillows did not meet my expectations of comfort.
December 20, 2012
Rated 2 out of 5 by Oahu01 SPG Platinum Review
I was not recognized as an SPG Platinum member as I have been in other SPG properties domestically and internationally. I was advised I was getting an upgrade at the front desk which turned out to be from the third to Fifth floor (overlooking the pool, pathetic). Room was dusty, dirty, dingy and disgusting. Outlets did not hold power cords or attachments, Bathroom towel bar was broken. Only after calling SPG directly was my Platinum status recognized I was then upgraded but only to a higher floor (which is all I received). New Room had better view (partial ocean view) but was dirty, dusty had an odd odor and surfaces were sticky. Again, Outlets did not hold power cords or attachments. ALL Room conditions were unsatisfactory, dust and dirt everywhere. Establishment is worn and needs upgrade. Language barrier at front desk. SPG should be ashamed to call this a resort. As a Platinum member I should have been treated better and given some type of amenities. Worst hotel under SPG I have every stayed. No Club Floor or amenities affiliated with Platinum membership. The offer was either, 500 points or breakfast (if you took breakfast you did not get 500 points) if you took the island bonus gift you did not receive 500 points or breakfast.
April 15, 2013
Rated 2 out of 5 by utes poor service
my first stay at Sheraton could be last
May 8, 2013
Rated 3 out of 5 by JEP44 great location
Located near all of Honolulu's most desired features
January 3, 2013
Rated 4 out of 5 by matilda matilda
This hotel is centrally located and has gret service
September 30, 2012
Rated 2 out of 5 by Jptor This place is a dump. Starwood platinum member
Don't even think about it?
That's all I have to say
December 31, 2012
Rated 4 out of 5 by Mike2111111 This hotel has a good location
Enjoyable experience. Staff extremely friendly
August 15, 2012
Rated 4 out of 5 by FOURTUNE500DIRECTOR Great location
Great location and good service!
January 31, 2013
Rated 4 out of 5 by dfindly trip
It was a great hotel after we changed rooms.
August 28, 2012
Rated 4 out of 5 by Austonian Overall Good 'Value' Hotel
Great hotel in Waikiki with views of the Pacific ocean. This is one of my favorite hotels to stay at in Waikiki because it tends to be one of the more affordable hotels in the area and it’s also right in the middle of all the action. The beach is just across the street, and it’s very easy to access. I tend to stay at this property when I’m in Honolulu for a longer stay because it’s more affordable.
Three aspects of this hotel I enjoy:
1) SPG Redemption: This is an excellent hotel for which to redeem your SPG points. If cash and points option is available, I recommend using that. I am frequently upgraded at this property to tower rooms with an ocean view.
2) Location: Centrally located and within walking distance to all areas of Waikiki.
3) Price: While the rooms are a little antiquated, they are very clean and comfortable. I especially like the fact that most rooms have balconies. I feel the nightly rates at this property are an overall good value for the location.
One area for improvement:
1) Room Décor: Ideally rooms can be refreshed within the next few years. Bathrooms and fixtures are older, but in good working order.
For SPG elite members…
SPG benefits are honored and I’m upgraded each time I visit (even during peak season).
October 10, 2012
Rated 5 out of 5 by Choi Gooooood
very nice hotel.
April 24, 2013