Rated 3 out of 5 by Rikimem0 Rooms need improvement
I was told that I would get a room with view, yes, I got a view which was the other building facing my room. The problem was curtains which allowed no sun light if they were closed.
Room was noisy.
Despite asking a king bed, ended with a double bed.
December 18, 2012
Rated 5 out of 5 by Eileen44 So Friendly
What a great Hotel. The staff was the best I've seen right from the beginning. From the valet to the front desk to the service man who came to fix my TV. This was my first time visiting Boston and won't stay anyplace else when visiting again.
October 17, 2012
Rated 3 out of 5 by ywpark Swimming pool water needs some improvement
Swimming pool water was not so clean, need to be improved.
September 6, 2013
Rated 5 out of 5 by yorkie Honeymoon
Absolutely one of the best hotels we have stayed in for a vacation. The staff was friendly, helpful, polite, courteous, and genuine. The room was amazing with a great view of the Charles river. It was that great, I cried when we left! :)
November 27, 2012
Rated 3 out of 5 by JAC2013 Could use an update
The hotel was fine and I would stay there again. It could use a bit of an update. But it is a good back bay option.
August 23, 2013
Rated 5 out of 5 by Kippie Great Location!
We loved the hotel and the location. We were shocked by the expense of parking our rental car....$46 a night! Totally too much for parking..should be a little cheaper for hotel guests. Oh well...learned lesson...not to park a car there!
October 6, 2012
Rated 4 out of 5 by Ssammy nice room , loud neighbor
room was nice, had a loud obnoxious person the next room over, on his cell sceaming and swearing from 10 to midnight, did not want to call the front desk the person was drunk on on something so we didn't get much sleep, great location
November 7, 2012
Rated 5 out of 5 by Kaydell33 Very comfortable
The Boston Sheraton was very comfortable and convenient. The access to indoor shops and restaurants as well as to close by attractions is just wonderful. My room was very comfortable and quiet. I had restful nights for my entire stay.
July 31, 2012
Rated 5 out of 5 by htam Nice Upgrade
The room was great and it had all that was wanted. The only drawback was the cramped bathroom.
August 26, 2013
Rated 4 out of 5 by 2Travelers Excellent location
The only "con" was the discomfort of the mattress which was very firm. Also, we had to add an additional night to our conference stay, but the hotel would not allow us to stay at the conference rate. The rate went up dramatically.
July 13, 2012
Rated 5 out of 5 by Buddy29 This hotel is great, and very clean.
I was very pleased with my stay at your hotel. the staff was very helpful, and accommodating. The rooms were clean, and relaxing, with a lot of great extra features. The location was great, and I would definitely stay there again.
July 10, 2012
Rated 3 out of 5 by tom1215 Hotel Thoughts
The bath tub was all chipped . Took a while to check in staff standing around chatting . Then you charged me $20 for an up grade. Being a gold member did not think you needed to jab me the extra 20, more principle then the money.
August 7, 2012
Rated 3 out of 5 by Toni14 Expensive
For almost $300/night, the remote should have worked, shouldn't of had to beg for coffee. Doorways small, bathroom had no counter space . Elevators where slow and not equipped to handle the volume of guests there got pest world.
October 24, 2012
Rated 3 out of 5 by Kathy13 Stay in Downtown Boston
The motel was nice and yet there was a tatoo convention happening at the time which meant that lots of smokers were hanging around directly outside the lobby entrance - not very welcoming. Other than that, the location is ideal.
September 6, 2012
Rated 3 out of 5 by Kelljello Great location
Great location but not great service. When I used the hotel hairdryer, the power went out in the bathroom and hallway. I called and they said they would send someone right away. I never saw anyone and they did not send anyone.
November 26, 2012
Rated 4 out of 5 by David5151 Great Hotel
I love the central location, the atmosphere of the lobby was alive with activity and people.
Was great!! Hotel was spotless. Staff was very helpful and friendly.
On the down side my bathroom sink was extremely slow to drain.
December 4, 2012
Rated 4 out of 5 by Sherri19 Small bathrooms
The bathrooms were very tiny. The door to the bathroom was narrow and the threshold up into the bathroom is a trip hazard. There are no refrigerators in the room which was disappointing. Otherwise, the beds were comfortable.
August 21, 2012
Rated 5 out of 5 by gro2oj Great place to stay!
The hotel was beautiful. It was close to the conference center as well as numerous restaurants. The staff was WONDERFUL. They gave us recommendations for restaurants multiple times and each time, it was a great suggestion.
October 30, 2012
Rated 3 out of 5 by Colonel2279 Non spg recognition
Reservations confirmed club level, river view but no effort was made to accommodate. Did not receive morning newspaper which should be part of SPG benefits. Staff should be coached regarding SPG loyalty program benefits.
October 8, 2012
Rated 3 out of 5 by Okijhg Not the best room
Our room was next to the elevator. Noisy
September 2, 2013
Rated 5 out of 5 by Sbalija This hotel is for an executive stay
As soon as I stepped in to this hotel I felt the elegance of an executive reception. No wonder the events happened during my stay were astonishing everlasting memories. The memorabilia from Sheraton are sweetest of all.
November 6, 2012
Rated 5 out of 5 by jb21a great
our stay was terrific all around!
September 3, 2013
Rated 4 out of 5 by MET999 Room was a little small
We stayed in a queen bed room. It could have been a little bigger but met our needs. Disappointed their was no refrigerator.
Concierge Ellen was fabulous. Helped us with
dinner reservations, parking, directions, etc.
October 11, 2012
Rated 2 out of 5 by sue13 Customer Satisfaction v. Making a Quick Buck
In my recent stay at your hotel, I paid the additional money for wifi access. I was there on business and had a rather sizable amount of work to do. I was very disappointed to learn that the wifi I was paying for was only available in my guest room. The trade show I was attending took place largely in the ballroom, so I needed to gain access to the locked wifi in that area of the hotel. When I approached the concierge, she was icy at best and said I would need to speak with someone at the registration desk. I patiently waited in the registration line for twenty minutes, and when I finally was able to speak with someone, he stated that I couldn't gain access to the wifi (despite my offer to pay an additional fee) because the trade show organizers hadn't purchased it. He suggested I speak with the hotel's event coordinator - however that person wouldn't be back in the office until after the trade show was over. I am deeply disappointed in your hotel's policy and weak customer service. I have suggested that the event move to another, more customer-centric venue in the future.
September 10, 2012
Rated 4 out of 5 by Amit1 Boston Sheraton hotel was good
The location of this hotel is excellent and is connected to mall and convention center which is really good for those who are planning to attend conference in Haynes Convention Center. Staff is very supportive.
December 3, 2012
Rated 5 out of 5 by Jakee Nice Hotel
The room was rather large and clean with a great view of the Charles River and Cambridge. The bathroom was somewhat small, but my stay was short. The staff were all very friendly. I would stay there again.
August 16, 2012
Rated 4 out of 5 by Newmex Nice Suite
Everything was nice and appropriate. Suite was large and comfortable. Bathroom was standard, but a bit small. Closet was very small and filled with Ironing board, iron, safe, that took up a lot of space.
September 20, 2012
Rated 5 out of 5 by Aml1 Excellent stay except for parking rates
Our room had a gorgeous view of the city. Everything was excellent except for the outrageous parking rates of $39 overnight. The hotel should offer a discount for those who are staying in the hotel.
August 17, 2012
Rated 3 out of 5 by DisappointedinBoston So many things need improving...
Bathroom needed updating, elevators were broken so lines were long, parking charge was excessive and vehicle return was chaotic.
Room was just average and definitely not worth the points I used.
May 30, 2012
Rated 3 out of 5 by Hurlz Rooms need updating
I upgraded to a deluxe roof for an additional $20 per night. I was not impressed with the room. The bathroom had pink tiles like many old homes have. I think the $20 up charge was sort of a sham.
February 16, 2012