Rated 5 out of 5 by TS618 Great room with a view
I enjoyed my stay very much at the Sheraton except for one thing. I couldn't figure out how to watch a different channel than what was programmed when the TV was turned on. It was only the SPG channel going on and on and it never stopped. Otherwise, it was great. :)
April 14, 2014
Rated 4 out of 5 by SandyNP Great amenities
Outstanding facilities for the fitness-conscious customer - excellent workout equipment and a pool that provides comfort and workout capabilities. With easy access to the mall, there are lots of opportunities for last-minute shopping excursions.
April 15, 2014
Rated 4 out of 5 by Nata18 Great experience
Comfortable, great location
April 26, 2014
Rated 5 out of 5 by Greenlady31 Another Great Stay!
The Sheraton Boston is my go to hotel when I travel to Boston. We have stayed at this hotel numerous times and have always had a pleasureable experience. The staff is very friendly and accomodating - our room is very comfortable and clean and we have been very fortunate to overlook the Charles River 90% of the times we have stayed- which is wonderful to look out our window at night and see the lights of the city and over to Cambridge and also to see the sunrise. I highly recommend this property.
October 1, 2013
Rated 5 out of 5 by rfymd A4M conference
this was one of many conferences i've attended with A4M. Compared with the gaylord hotel-Florida, The Aria-las vegas, and the Venetion-Las vegas this was the most perfectly organized, the food was superb, the pastries for breakfast were exquisite, and the staff were, by far, more attentive and friendly!!!
anything i asked for was quickly and genuinely handled with friendliness that was not fake. I applaud your excellent extablishment and staff and look forward to returning some day.Well Done!!!!
September 22, 2013
Rated 4 out of 5 by PJCRR Boston Marathon weekend
This hotel has an excellent location for both runners and spectators here for the Boston Marathon.
April 23, 2014
Rated 5 out of 5 by FenwayFoodies75 Fenway Getaway
We came up for a weekend to enjoy the town and visit the area around Fenway Park. We loved the location. The room was comfortable. The club room was inviting. The only disappointment was the food offerings. During "cocktail hour" in the clubroom hot food that was cold and unappetizing, no coffee in the machine (a mocha latte turned into foamy hot chocolate), and the Sunday buffet in the hotel restaurant that stopped having flames under the sternos at 11a in spite of a 12n closing time.
December 16, 2013
Rated 4 out of 5 by chechago1020 I Love it except ......
I love everything about this hotel - location most importantly - the size of the room - cleanliness of the room - and customer service is superb! Only downside is the elevator problem and also the bathroom - i thought the tub had a stain but its cracked in small spot also the wallpaper is peeling off . If you have access to the LOUNGE is a Big Plus - They have delicious food there and very cozy - so for those who wish to stay - I highly recommend an upgrade for lounge access - it's worth IT :)
October 11, 2012
Rated 4 out of 5 by JerseySteve Lovely but Expensive
They charge $10 per night for WiFi in your room - c'mon, now, really? Every cheap hotel now has free WiFi.
They charge $$$ for food, too, especially room service - $10 for a pot of coffee? C'mon, now, really?
It's a lovely hotel, but I don't need that sort of lovely in the future. Everyone was pleasant, the room was nice, the food was tasty (the clam chowder in the restaurant was memorable), the Internet access worked well, the location is great.
February 21, 2014
Rated 5 out of 5 by Terriers Billing procedures
I wasn't given a bill when I checked out and was told it would be emailed to me. It's been 24 hours and I haven't been emailed my bill.
Other than that the hotel is good.
April 18, 2014
Rated 5 out of 5 by mickey22 Boston Marathon Weekend
Excellent service and polite personnel. Great location too!
April 23, 2014
Rated 4 out of 5 by WorldTraveler73 Solid Convention Hotel
Solid hotel with friendly staff that aims to please (reception, concierge etc.). Very big with two towers and hundreds of rooms attached to a convention center - downside of this is it can seem a bit impersonal at times with mobs of people in the lobby during busy times; upside is nice room upgrades when less busy (especially on weekends). Everything about the stay went well, except housekeeping forgot to clean the room one day (I left the room at two in the afternoon), but a quick phone call upon my return at seven that evening took care of that (a big hotel also means housekeeping staff is available at most times). The suite I was upgraded to was spacious and had great views of the city below. Location in Back Bay is superb - close to restaurants on Boylston Street and the South End, boutiques on Newberry Street, shopping in the Prudential Center and Copley Place , museums nearby and a short walk to Harvard Bridge to reach Cambridge and MIT. One of the nicer Sheratons.
April 5, 2014
Rated 4 out of 5 by mcmbam Great Location & Comfort
This hotel is in the best location for Boston - amidst exciting Back Bay, and it provides excellent service, comfortable rooms, and responsive staff. We return to this hotel quite often - it is our first choice in the Boston area - this time we had a problem with the shower not working. A quick phone call to guest service yielded a very competent mechanic who promptly fixed the problem. My gold spg status afforded us an upgrade and late checkout, which were wonderful for New Year's weekend.
January 4, 2012
Rated 5 out of 5 by Helcho Great stay
The team at Sheraton Boston were quick and efficient with our girl's bacholerette weekend getaway.
Rooms were comfortable and we appreciated the high level upgrade despite what seemed like a very busy weekend at the hotel.
April 14, 2014
Rated 4 out of 5 by nycwriter great hotel to get work done
The desk was good, my room had a nice view, the wifi worked, the gym was great and the lobby Starbucks sold strong coffee.
April 19, 2014
Rated 2 out of 5 by jjjjjjj Needs updating
Convenient for conventions since it is attached to the mall/convention center but compared to other hotels at this price point, I would choose something else and walk a little. Old bathroom, tub could not hold water, clunky TV. I prefer the down or down-like bedding most other places have at this level. This bedding felt like it had cheap synthetic stuffing. The shampoo and conditioner also seem subpar. If all Sheratons are like this one, I will stay at another hotel brand in the future.
November 6, 2012
Rated 5 out of 5 by Trisha3 Boston Sheraton
Hotel was extremely convenient to the conference site, with restaurants and shopping right next door. Didn't even have to go out in the snow to enjoy a wonderful dinner each evening! Hotel is, however located in a great area of Boston. I enjoyed my stay here. Disappointed to find the Starbucks closed most of the time!
April 2, 2014
Rated 2 out of 5 by 1060 Bath Room Noise from next door , Bad TV reception
I got waken up/ disturbed by the big noise from your neighbors thru bathroom. Bad TV reception. Per my complaint, they sent a guy but he could not fix that.
April 17, 2014
Rated 3 out of 5 by MDSRN No room service
Unfortunately there was no room service available due to remodeling and this was a problem since there are no refrigerators in the room. While told by the front desk that the bar area had snacks and such, this was not the case when we went to have coffee and dessert at 9:30 PM. Room was very clean, though the bathroom is so tiny that you have to close the door to have enough room to move even a little.
March 12, 2014
Rated 2 out of 5 by Ksc82 Issues with comfort level
We were there for 4 nights with only 1 night of air conditioning semi working in our room We were told we would be given a night free but as with all promises this was never fulfilled
April 14, 2014
Rated 5 out of 5 by WayneZ Successful Weekend Getaway
I would like to thank you and let you know what a wonderful time we had at the Sheraton Boston this weekend. This is our 4th visit in eights months. Even though the weather was less than perfect, your hotel was an integral part of us enjoying the quick getaway to visit our daughter who attends Northeastern University. We had one of the newly renovated rooms on the 29th floor (corner with nice view on two sides). The updated decor is tastefully stylish, comfortable and functional. Everything a traveler would want. The pool and sauna are extremely well maintained and the gym is very well equipped and even though there were a good number of guests in there at the time I went to use the facility, there was no problem with accessing each piece of equipment when I wanted to use it. It did not feel crowded at all. My wife and I had the opportunity to relax with a pre-dinner cocktail in the lounge. The service here met the high standards that we have come to expect over our visits here.
March 31, 2014
Rated 3 out of 5 by RP56 Not what I anticipated
The room, although clean and comfortable, was extremely small, even the doors to the room and bathroom were smaller than normal sized-doors. The view from my room was horrible. A brick wall, and below the air conditioning unit for the building behind the brick wall. Very little sunlight, or any view of Boston. The chair in the room was clearly well-worn and needed replacement. Not at all like the pictures online. Best thing was hotel being adjacent to the convention center.
October 2, 2013
Rated 4 out of 5 by return15 Comfortable
The room was comfortable and clean. The front dest, although extremely busy and needing more staff, was professional and very helpful. The evening cocktail and continental breakfast on the Club Floor was disappointing in two areas. Although, wine and beer were available we prefer an evening cocktail. A professional bartender was present, but did not have the product available to her. Most hotels we find the Club floor has at a minimum hard boiled eggs and yogert in the protein in the morning and many time there are scambled eggs, smoked salmon, etc. I think cereal, fresh fruit, and pastries are inadquate these days. Even the chain motels offer a more extensive continental breakfast. Also, I would not have been so disappointed if the front dest did not say there were eggs or another hot dish besides hot oatmeal.
September 8, 2013
Rated 5 out of 5 by Rvkplat Excellent Hotel!
I stay at this hotel several times a year and always enjoy my stays. This hotel is extremely well run and they have several associates that have been here for years. The club lounge is one of the best I have had the pleasure of using. The attendants especially at breakfast time are extremely helpful and caring. The accommodations are always well maintained. I would recommend this hotel to anyone in the Boston area weather for business or leisure .
January 26, 2014
Rated 4 out of 5 by Kell8585 Everything but the room was great!
The lobby, the staff, all excellent! BUT, the room did NOT meet up to the standards that I read on your website! The bed was not comfortable at all. The Room was rather dated, and needed to be renovated, due to torn lamp shades, stained/dirty wallpaper in the bathroom, old furniture that was worn and tattered. It worked for our work meeting, but knowing that there is another hotel close by to the convention center I would go there in the future, unless you re-do your rooms.
December 10, 2012
Rated 5 out of 5 by britelite61 The only place to stay in Boston!
From the moment I walked in the door, I was treated like I was special. Every single service provider greeted me like I was important. The location cannot be beat. Walking distance to nearly everything including the T for those places not quite walking distance.
April 3, 2014
Rated 4 out of 5 by PNP54 Nice Hotel
Staff was helpful. Room was nice except for the view of the brick building outside my window.
I liked the location.
April 14, 2014
Rated 2 out of 5 by Nancy01950 This Hotel Needs Improvements
My husband and I expected to check into this hotel no later than 3:00 PM on April 20th. It wasn’t until approximately 4:30 PM that we were able to check in. However, when we were told our room was ready, it wasn’t. We made a call back down to the front desk to inform them of this, and we were told to come back to the lobby. Once we reached the lobby, we were told that they had another room ready for us. When my husband asked the front desk clerk if she was sure the room was ready, she gave a glib remark along the lines “I’m not with the housekeeping staff, so I’m just assuming that it is ready – I’m not there so I don’t know. I only know what I’m seeing on the screen.” On the second pass, the room was ready.
We were comped for dinner for two and two drinks in the hotel restaurant. I attempted to make a reservation for two for the evening of the 21st, but was told by the restaurant staff that they didn’t accept reservations, but just to show up and we’d be provided with a table without any problem. On the evening of the 21st, we went to the restaurant to get a table for two and were told that there weren’t any tables – we’d have to wait. I noticed a number of tables with reserved signs on them. My husband brought this point up – saying that we were told that no table reservations were necessary. The staff seemed upset and confused that we brought this up. We were shuttled to a couch with a coffee table facing us – this is where we were told we could have dinner. After a period of time, we noticed a couple of seats had opened up at the bar and that’s where we ultimately ended up.
I have to say that these instances were troubling and put the Sheraton in a bad light. My husband once travelled extensively for business and always used the Sheraton for his business stays and never experienced anything along these lines. I hope you will take the time to address these problems moving forward. Thank you for allowing me to voice my concerns.
April 29, 2014
Rated 5 out of 5 by LDMassachusetts Home Away From Home
Sheraton Boston is our home away from home. We live just an hour away from Boston and, if we have the points, we always opt to stay there instead of driving home after a night activity in the city. The club lounge is excellent and worth the extra $25 charge. The lobby bar is excellent; love the fresh flowers from Winston's! We don't love the restaurant, but it doesn't matter since the location gives us so many options. Being close to Summer Shack is an added bonus!
July 11, 2012
Rated 2 out of 5 by shuyer This hotel was very disappointing
I often make an effort to stay at a Sheraton when I travel and have had excellent experiences in London, Toronto and elsewhere. This hotel (Boston Back Bay) was not worth the rate charged for the room. The interior design was dreary and worn, the carpets were old and in need of replacing, the elevators were missing buttons and the beds were not very comfortable. I could have stayed elsewhere in a two block radius for the same cost and had a much better experience.
April 4, 2013