Rated 5 out of 5 by jimjan14 service and comfort exceptional
I want to express my compliments to Brenda Fitzgerald the front office manager and Steven Tainh of the restaurant staff for their wonderful service during our 50th wedding anniversary.
June 25, 2014
Rated 2 out of 5 by jjjjjjj Needs updating
Convenient for conventions since it is attached to the mall/convention center but compared to other hotels at this price point, I would choose something else and walk a little. Old bathroom, tub could not hold water, clunky TV. I prefer the down or down-like bedding most other places have at this level. This bedding felt like it had cheap synthetic stuffing. The shampoo and conditioner also seem subpar. If all Sheratons are like this one, I will stay at another hotel brand in the future.
November 6, 2012
Rated 5 out of 5 by FenwayFoodies75 Fenway Getaway
We came up for a weekend to enjoy the town and visit the area around Fenway Park. We loved the location. The room was comfortable. The club room was inviting. The only disappointment was the food offerings. During "cocktail hour" in the clubroom hot food that was cold and unappetizing, no coffee in the machine (a mocha latte turned into foamy hot chocolate), and the Sunday buffet in the hotel restaurant that stopped having flames under the sternos at 11a in spite of a 12n closing time.
December 16, 2013
Rated 5 out of 5 by makingithappen Good Business Hotel
Stayed for the 3rd time at this property and was pleased once again. The SPG upgrade was a nice touch and I had a great room to work in etc. The business center and very conveniently located FedEx Office is a bonus and helped me prepare for a meeting last minute.
June 18, 2014
Rated 2 out of 5 by Calgal9 Not thrilled.
We stayed here twice, three nights apart. We were very happy with our first night. The friendly receptionist gave us a room with a view of the Charles River, and the room price was reasonable. One problem was that the bed was very close to the wall on one side, and it's good my husband is very slim so that he could get in and out of bed. When we came back for the second night, at a much higher price, we were not so happy. The receptionist told us we were being given a newly refurbished room. That may have been true, but it was also right behind the bank of elevators, which we weren't warned about. After hearing the noise, my husband went downstairs and asked to be moved, but she told him that we had come late and there was no other room available. Is it hotel policy to save the worst rooms for those who arrive late even though we would've been charged full price even if we didn't show up? Was there truly no other room available? All night long we heard the elevators going up and down intermittently, which was very disturbing. Also, in order to get wi-fi in our room, there was a charge of $9.99 a day, which was why the lobby (free wi-fi) was full of people on their devices. We will book elsewhere next time.
June 29, 2014
Rated 3 out of 5 by James84 Bedding
The bedding was extremely stiff and scratchy.
June 30, 2014
Rated 5 out of 5 by KPS627 Great Hotel, Great Location
Beautiful hotel, friendly and accommodating staff
June 30, 2014
Rated 3 out of 5 by Packers1 First time disappointed in a Starwood hotel.
Red mold on wallpaper in bathroom plus evidence of a past water leak.
June 29, 2014
Rated 5 out of 5 by turtle1 Special effort, personal touch
Staff was helpful and personable. Found a shirt I had left in another room while moving to a new one. and delivered it to me. Mario at front desk was especially accommodating.to our wishes for a very nice room.
June 20, 2014
Rated 4 out of 5 by LawyerRay100 Front desk
Excellent service and help at downtown Boston Sheraton. Tipped me to taking shuttle from nearby to airport - cost $5 & it was a fast trip to Logan airport.
June 23, 2014
Rated 5 out of 5 by CliffyCliffman Great stay
We were in town for one night and the experience was excellent. Staff was attentive and the facility was in very good condition. Room was clean and non musty.
The only items that I can think of to critique was our room was close to elevators so we could here them running up and down and the valet parking was $49. Overall a great stay.
June 3, 2014
Rated 3 out of 5 by RP56 Not what I anticipated
The room, although clean and comfortable, was extremely small, even the doors to the room and bathroom were smaller than normal sized-doors. The view from my room was horrible. A brick wall, and below the air conditioning unit for the building behind the brick wall. Very little sunlight, or any view of Boston. The chair in the room was clearly well-worn and needed replacement. Not at all like the pictures online. Best thing was hotel being adjacent to the convention center.
October 2, 2013
Rated 4 out of 5 by return15 Comfortable
The room was comfortable and clean. The front dest, although extremely busy and needing more staff, was professional and very helpful. The evening cocktail and continental breakfast on the Club Floor was disappointing in two areas. Although, wine and beer were available we prefer an evening cocktail. A professional bartender was present, but did not have the product available to her. Most hotels we find the Club floor has at a minimum hard boiled eggs and yogert in the protein in the morning and many time there are scambled eggs, smoked salmon, etc. I think cereal, fresh fruit, and pastries are inadquate these days. Even the chain motels offer a more extensive continental breakfast. Also, I would not have been so disappointed if the front dest did not say there were eggs or another hot dish besides hot oatmeal.
September 8, 2013
Rated 4 out of 5 by Kell8585 Everything but the room was great!
The lobby, the staff, all excellent! BUT, the room did NOT meet up to the standards that I read on your website! The bed was not comfortable at all. The Room was rather dated, and needed to be renovated, due to torn lamp shades, stained/dirty wallpaper in the bathroom, old furniture that was worn and tattered. It worked for our work meeting, but knowing that there is another hotel close by to the convention center I would go there in the future, unless you re-do your rooms.
December 10, 2012
Rated 2 out of 5 by ronaldb50 Poor value, staff did not fix problem
Was there for 5 nights. Room was not comfortable for such a long stay. The bed was a double bed, pushed up against one wall of the room. The room was so small, it fit the bed, it had a desk, a desk chair, a TV on a small credenza and a night table. That it. No normal chair to sit on. The bed because it was pushed up against the wall was slept on by me and others before me on one side. The bed mattress was so worn from all of us sleeping in the one spot,( so that we could get out of bed easily ) that it is swayed like a hammock. This gave me a bad back having to sleep in one area of the bed each night for 5 nights. The AC in that room, works, but each time it shuts off, there is a large bang. I put up with this for 5 nights. When I complained, the front desk said that they would move me.I did not want to re-locate to another small room. Why didn't they say, let me check into this and see if I can fix it? When I checked out, they did not even ask me how my stay was. So the AC banging is still there for the next unfortunate sole.
June 13, 2014
Rated 4 out of 5 by ktl10 Great location. Great features.
The hotel is in a perfect location for great restaurants, shopping and night life. Great service from the staff.
June 23, 2014
Rated 5 out of 5 by chrisg927 Best Hotel in Boston
The servcie was excellent and they are pet-friendly which means we could bring our dog with us. We had a lovely time.
June 23, 2014
Rated 5 out of 5 by LDMassachusetts Home Away From Home
Sheraton Boston is our home away from home. We live just an hour away from Boston and, if we have the points, we always opt to stay there instead of driving home after a night activity in the city. The club lounge is excellent and worth the extra $25 charge. The lobby bar is excellent; love the fresh flowers from Winston's! We don't love the restaurant, but it doesn't matter since the location gives us so many options. Being close to Summer Shack is an added bonus!
July 11, 2012
Rated 4 out of 5 by Roger99 Some improvements necessary
My room was fine and spacious. The property feels a bit dated, but it is clean and I can't really fault it.
Generally, the service is of high standard. The staff inside are willing, able and enthusiastic. The line for check-in on my arrival was even greeted by the GM Angela (at least I think it was her) greeted us all and offered personal tips for our stay in Boston!
But the outside staff are something else. Rude and unhelpful. I arrived after a long transatlantic trip with a large 77lb case, large difficult tube for display panels and a rucksack. Did I get any assistance? did anyone get the door for me? No! Although inside a helpful young (managerial) man did find a trolley and someone to take my bags up.
The same thing happened on departure. I asked for someone to get my bags down, which now included another case. he was despatched to the room, but after 10 minutes had not returned so I went and got all 4 bags myself!
May 22, 2014
Rated 2 out of 5 by shuyer This hotel was very disappointing
I often make an effort to stay at a Sheraton when I travel and have had excellent experiences in London, Toronto and elsewhere. This hotel (Boston Back Bay) was not worth the rate charged for the room. The interior design was dreary and worn, the carpets were old and in need of replacing, the elevators were missing buttons and the beds were not very comfortable. I could have stayed elsewhere in a two block radius for the same cost and had a much better experience.
April 4, 2013
Rated 2 out of 5 by TechGuest Hot Water Problems
This is a huge hotel with good location and a relatively high level of service. The problem is that it is old. Recently they have started renovating it and I stayed in one of the renovated rooms. Unfortunately the water takes about 6 to 8 minutes to get hot in the shower. I called them, they sent an engineer and effectively they told me that is the way it is live with it. So for the two nights I stayed, I had to turn the faucets 8 minutes before I got into the shower and watch TV. Needless to say I am not going to stay there again. The other thing of course is that SPG program has a very high bar to get anything so it is not worth bothering with their hotels from a loyalty perspective. Finally, their online site is poor. I can't figure out how to get my folio electronically for example, like I can with a couple of the other major high end chains that shall remain unnamed.
April 27, 2014
Rated 3 out of 5 by Eliza10 Disappointed...
I am writing due to my disappointment with the cleanliness of the room and the poor service we recieved. Primarily, the cleanliness of the bathroom was very bothersome. The tub/shower was very old and had areas of mold and mildew. It also took about 10 minutes of running the hot water for it to even become warm. The bathroom had a commerical toilet which was extremely loud and seemed out of place for this hotel.
As far as the service, that was just as disappointing. We were in need of more towels in our room and called guest services. After several rings, someone finally picked up and stated it would be at least an hour before someone could come up. No one ever came...
This was the first time I stayed at this hotel, as it was highly recommended to me. However, after this experience I can not say I would be quick to return.
September 4, 2012
Rated 4 out of 5 by Vertimere A solid, average Sheraton Hotel
The room was very clean and well maintained except for staining on the wallpaper above the toilet. Additionally, I asked multiple times about receiving internet as a SPG member, and was instructed that internet would cost approx. $10 daily. I felt as far as the Sheraton line, this hotel was average and did not exceed the high expectations I have come to associate with my Sheraton experiences. Perhaps I was spoiled at other locations.
April 3, 2014
Rated 5 out of 5 by bob1008 This hotel never fails to please.
I recently started to stay at this hotel more frequently. For some reason, this is the most comfortable, relaxing, and enjoyable hotel that I have stayed. The staff goes out of their way to be friendly and accommodating. I travel here both for work, and when I just want to take a weekend off to relax. The rooms are immaculate. The beds are the best. And the staff values your business. Obviously this hotel manager knows what it takes to keep guests coming back.
October 26, 2013
Rated 3 out of 5 by Honeymoon123 Always lock your room door
My first time staying at this hotels. Club lounge has a good view but do not expect anything good you can get except fruit & bottled water. I got upgraded to the room right below club lounge and I could hear people dragging the chairs. House keeping did not knock on the door before entering, fortunately I was dressed. I did called front desk, as well as informed them at check out.
No bottled water at fitness center, but provide little cups.
March 17, 2014
Rated 4 out of 5 by justinthetraveler little fixes would make this hotel a lot better
Every time I stay at this hotel, I ask at check-in for them to email me my receipt. Every time I leave, they have failed to do this and I need to waste time in the office calling them back, asking them to email me the receipt.
Simply fixing this issue would raise this hotel a lot by my standards. It doesn't seem like a big deal, but when you stay somewhere nearly every week, minor inconveniences like this add up.
April 21, 2014
Rated 4 out of 5 by JerseySteve Lovely but Expensive
They charge $10 per night for WiFi in your room - c'mon, now, really? Every cheap hotel now has free WiFi.
They charge $$$ for food, too, especially room service - $10 for a pot of coffee? C'mon, now, really?
It's a lovely hotel, but I don't need that sort of lovely in the future. Everyone was pleasant, the room was nice, the food was tasty (the clam chowder in the restaurant was memorable), the Internet access worked well, the location is great.
February 21, 2014
Rated 4 out of 5 by tireddancemom The only annoying thing...
I left my i-phone 5 charger in the room bc I was so stressed about the elevators and getting all my stuff down to the garage and then get to where I needed to be on time. I had two loads and the first elevator trip from garage to 29th floor took 40 minutes. I am not sure what is going on but I would be in them, the 29th floor was lit and then it would just go off. I ended up being so rushed that I never got to do final check of room! Otherwise, nice stay.
December 9, 2013
Rated 4 out of 5 by Cynthia57 Boston Spring vacay.
Great location but no room to negotiate rates or fees. No hotel shuttle but plenty of mass transit. Charges $9.95 a day for internet. Beautiful lobby with lovely scent waffing through the air. Great bartenders, good drinks and appetizers. Small bathroom, hard bed plenty of pillows. Door slam hard bring ear plugs or sleeping pill. Light came in around b Lindsay need eye visor past dawn.
May 7, 2014
Rated 2 out of 5 by Martha49855 Extremely ordinary
And extraordinarily overpriced.
June 23, 2014