Sheraton Boston Hotel

  • 39 Dalton Street
  • Boston,
  • Massachusetts
  • 02199
  • Estados Unidos
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Rated 4 out of 5 by 799 reviewers.
Rated 4 out of 5 Super comfortable bed One of the most comfotable beds and pillows I have experienced at similar type hotels. Big disappointment was lack of accessible outlets in the room unlike other Sheratons I have stayed at. Had to reach down behind the bed to access a power strip that the hotel didn't even use to plug in the clock radio. The staff was super friendly and efficient. Just bring an extension cord with you if you have multiple electronics you need to charge. November 18, 2012
Rated 3 out of 5 by Charging for Everything I have been coming to this hotel for 20 years, but this is the first year that everything cost: wifi, roll away bed, refrigerator. Everyone was friendly, but they are charging for everything. July 28, 2014
Rated 5 out of 5 by Excellent stay I had an excellent, but short stay at the Boston Sheraton. After staying in several European hotels very recently, I noted in particular how comfortable the bed was, and I slept very well. The in-room coffee is a welcome essential for jet-lagged travelers. My only concern is that I would encourage the management to consider gratis internet access for any SPG member, regardless of stay history. May 31, 2014
Rated 3 out of 5 by Expected more The property is clean though showing its age. The elevators were inconsistent, railing missing in one. Had to push up arrow to call the car to go down. Wait staff in lobby lounge did not seem up to the task of working in a convention hotel. Bed linens crisp to the point of uncomfortable; out of softener or dyer temp set too high? Breakfast fare in Apropos good. Lap pool appreciated and used; temperature good though water was cloudy. October 24, 2012
Rated 5 out of 5 by always a winner only one nite but great room...great view easy walk to fenway wonderful breakfast August 4, 2014
Rated 5 out of 5 by great location great location for shopping and dining. excellent place for business meetings or even conventions. great staff. August 2, 2014
Rated 2 out of 5 by Hot Water Problems This is a huge hotel with good location and a relatively high level of service. The problem is that it is old. Recently they have started renovating it and I stayed in one of the renovated rooms. Unfortunately the water takes about 6 to 8 minutes to get hot in the shower. I called them, they sent an engineer and effectively they told me that is the way it is live with it. So for the two nights I stayed, I had to turn the faucets 8 minutes before I got into the shower and watch TV. Needless to say I am not going to stay there again. The other thing of course is that SPG program has a very high bar to get anything so it is not worth bothering with their hotels from a loyalty perspective. Finally, their online site is poor. I can't figure out how to get my folio electronically for example, like I can with a couple of the other major high end chains that shall remain unnamed. April 27, 2014
Rated 4 out of 5 by Expected no less from the Sheraton Arrived earlier then the listed check in time and they already had the room ready and waiting for me and my friends arrival. The room was clean, well kept and the linens were fresh. The experience in the long run was great, only a few hick ups such as the power being lost on the day of our arrival which was an issue due to my friend having to keep his medication refrigerated and one of the beds was indented in the center. March 24, 2014
Rated 4 out of 5 by little fixes would make this hotel a lot better Every time I stay at this hotel, I ask at check-in for them to email me my receipt. Every time I leave, they have failed to do this and I need to waste time in the office calling them back, asking them to email me the receipt. Simply fixing this issue would raise this hotel a lot by my standards. It doesn't seem like a big deal, but when you stay somewhere nearly every week, minor inconveniences like this add up. April 21, 2014
Rated 4 out of 5 by Somewhat surprised While the property was clean, I was surprised the rooms were quite small, especially the washroom. This may be standard for rooms in New England. Housekeeping was not consistent with resupplying coffee, water, towels, and bathmats. The shower did not have good water flow and there was no towel rack until the day before our departure. Staff was friendly and when we called for service in our room, they were prompt and efficient. September 27, 2013
Rated 2 out of 5 by The hotel could use some improvement The TV sets are all great size but you have an analog instead of digital signal so picture quality is awful and there are no controls to improve the quality or size of the picture - very disappointing. The parking situation is horrible - signage is poor and the service is very slow and frustrating. Laslty, the fact that you charge for WiFi access in the rooms was annoying as well especially considering it's free in the lobby. September 3, 2012
Rated 4 out of 5 by This hotel is in a great location I had a nice Jr. Suite with beautiful views of the river. I wish they positioned the desk in the room at the window so that I could enjoy the views while I worked. The desk was in an alcove in the corner. The bathroom was also very small. The bed was very comfortable. I had concierge access and noticed that the breakfast was exactly the same every morning. I think they should mix it up a bit. Over all my stay was excellent January 16, 2014
Rated 5 out of 5 by Stellar Experience I brought my teenage grandson and his friend to the Anime Conference this past weekend. I had to book 2 nights separately due to availability when making the reservations. When I was checking in I asked the Front Desk person if it were at all possible to stay in the same room both nights. She went above and beyond in making this happen. The hotel is beautiful, our room was fabulous and the staff amazing. THANK YOU! March 25, 2014
Rated 4 out of 5 by Great Location The hotel is in a good spot relative to the Christian Science Church where we had a conference. I think the elevators need to be upgraded. It took too long to wait for one, especially when one is suppose to meet someone in the lobby. The consierge could have been more knowledgeable about the area to offer help. The instructions given to take the subway was way off and fortunately we got it right after talking with others. July 26, 2012
Rated 1 out of 5 by Sheraton Boston The hotel itself was OK. The bathrooms were extremely small and the rooms need to be more sound proof. Very well located. However the food and beverage areas both the lounge and the restaurant service was deplorable! I have over 20 years experience in the hotel and restaurant business and I now travel extensively so I spend a lot of time in hotels and restaurants and this was by far the worst service I have ever received. October 24, 2012
Rated 4 out of 5 by Valet parking I used the valet parking. I had an early flight out of Logan. i called the Valet desk and left a message on phone well ahead of time. The care wasnt ready when I checked out. I had the woman at the front desk call. She said she would take care of it but nothing was done. The bell captain found the vfalet person only after I tracked the Bell Captain down. An unnecessary hassle, especially for a 46.00 valet parking charge. August 20, 2012
Rated 4 out of 5 by Valet parking was full: Huge inconvenience The Sheraton was lovely: The room was spacious, (though it lacked a desk or table,) and the view was beautiful. Unfortunately, the valet parking was at capacity and I had to find alternate parking. Once in the alternate parking lot, it took 40 minutes to find a space and then I had to carry my luggage on a long journey through a crowded mall to reach the hotel: Time consuming and incredibly inconvenient. April 20, 2014
Rated 5 out of 5 by Attended as part of a group I stayed in this hotel for the Mensa 2014 Annual Gathering. The rooms were smallish, but very clean, well furnished and comfortable. I received a group rate, which made the stay very affordable for a downtown Boston hotel. The staff was very friendly and welcoming. July 12, 2014
Rated 3 out of 5 by Sheraton Boston Hotel The hotel was overpriced and underwhelming. Most of the time walking around inside was like walking inside a refrigerator. The meeting rooms hallways and common areas were way too cold. When I was walking back to the hotel from inside the mall I could tell where the Sheraton was because the area outside the hotel entrance dropped 10 degrees. The carpet in my room was dirty there was dirt in the corners and dust all over the lamps. The heater sometimes worked and sometimes not. I had the temperature up to 80 most of the time and it was barely comfortable. Probably the most disappointing thing was the room service, which I did not do. The food and beverage menu prices were outrageous and on top of that you were charged gratuity, and an administrative fee!! (really) tax and state tax. ABSURD I have recommended that the conference I attended never be held ther again. October 6, 2012
Rated 5 out of 5 by lovely suite! This hotel far exceeded my expectations. Check in service was outstanding, and we were even invited to upgrade free of charge to a suite, a fabulous surprise! Corner suite, lovely views on two sides. Contemporary, sleek decor, spotless room in tip top shape. Location extremely convenient, one rainy evening we shopped and dined without even going outside! Pool facility surprisingly large, well kept and spotlessly clean. December 12, 2012
Rated 2 out of 5 by Not up to par with Sheraton name 1. heater did not work in room. 2. view was super bad, even though i paid for an upgrade. i hate to imagine what it would have been without an upgrade 3. pool, fitness area is great! 4. lounge on 29th floor is great, but rules were not clear. is it only for platinum or gold members? or everyone? or just a few? it was not clear and many guest were allowed that were not platinum members. just be consistent. April 6, 2014
Rated 3 out of 5 by My thoughts First impressions of the lobby area was not good, not the wow factor I was expecting for a Sheraton. Also, the room we had was so small with small doors. barely room for two to get around. We do have a Sheraton Hotel where we live, and it is beautiful. Lets just say I was disappointed. July 7, 2014
Rated 5 out of 5 by Great location, Staff and amenities My first time in Boston was very pleasant staying at the Sheraton. Great staff, always willing to help. Room very good and the facilities like gym, pool and elevators always great!. July 23, 2014
Rated 3 out of 5 by Bedding a problem We were in a double room and the duvet/blankets were either dirty or moldy. When held up to the light there was dark brown moldy looking spots all over the blanket in each small stitched square on the blanket. Disgusting. Other than that location was great. Concierge services were very helpful. Loved the Starbucks right in side hotel. June 20, 2014
Rated 4 out of 5 by Renovated South Tower The room was recently renovated and very comfortable. The elevators were terrible and need upgrading. They were slow and often bypassed the floor where I was waiting. July 24, 2014
Rated 5 out of 5 by Wow We were in town for a show at Boston University and had dinner, late drinks and breakfast at the hotel. The food was good, but the staff was EXCELLENT!!! They were able to get us out the door on time for the show then handle 20 of us for after show drinks. Jimmy for dinner (I think), Henry was excellent, and the breakfast staff was superb. I am so impressed with the entire staff, well done. April 27, 2014
Rated 4 out of 5 by Boston Spring vacay. Great location but no room to negotiate rates or fees. No hotel shuttle but plenty of mass transit. Charges $9.95 a day for internet. Beautiful lobby with lovely scent waffing through the air. Great bartenders, good drinks and appetizers. Small bathroom, hard bed plenty of pillows. Door slam hard bring ear plugs or sleeping pill. Light came in around b Lindsay need eye visor past dawn. May 7, 2014
Rated 4 out of 5 by Always777 Boston Sheraton has been a yearly Stop for us. It is consistantly good and always convienient. July 29, 2014
Rated 3 out of 5 by No room service Unfortunately there was no room service available due to remodeling and this was a problem since there are no refrigerators in the room. While told by the front desk that the bar area had snacks and such, this was not the case when we went to have coffee and dessert at 9:30 PM. Room was very clean, though the bathroom is so tiny that you have to close the door to have enough room to move even a little. March 12, 2014
Rated 4 out of 5 by Turning lemon into lemonade The GPS wasn't working and we couldn't find the hotel. So we called and got put on hold for 15 minutes. Twice. When we finally arrived, I told the check-in staff what happened. They upgraded our room and comped us parking. That's what I call customer service. My daughter just started at BU, which means I will be coming to Boston often for the next 4 years. You can be sure I will stay at this Sheraton always. August 28, 2013
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