Rated 2 out of 5 by JackoClubs No Hot Water
There was no hot water, which made taking a morning shower an adventure. When checking out I informed the the desk clerk of this. His response: "oh I'm sorry. should I leave it all on the credit card?"
Not the response I was looking for.
April 15, 2013
Rated 3 out of 5 by Davison Friendly staff
The check in was easy, shuttle was quick and efficient, bed was so comfortable, room was quiet. Was recognized as SG Platinum Plus.
The bathtub was cracked and patched in a shoddy manner.
Really can improve the club lounge offerings!
September 11, 2013
Rated 5 out of 5 by SGol Great 'transit' hotel for Atlanta Airport
Friendly staff, older hotel that has been fully remodeled. Can watch airplanes land from the room windows, but no noise from them. Nice lobby with free internet access and a number of computers. Really nice indoor pool and outdoor pool.
December 26, 2012
Rated 5 out of 5 by o2bintunica This hotel was excellent
We arrived to a very nice guest service hostess. My check in was smooth and the hostess was very knowledgeable in her job. The entire staff was courteous and efficient. I would highly recommend this hotel to anyone staying in the area.
June 19, 2013
Rated 4 out of 5 by Peaches Internet
I feel that Internet should be free to all persons staying at the Hotel. Most of the lower changes offer free Wi-FI as a calling card for business. While Sherton is on a higher scale, this feature should be at not cost to is patrons.
April 24, 2013
Rated 3 out of 5 by GeorgiaPeachy convenient to the airport
a renovation would be great; the carpet and walls tell the age. the room was very warm when I checked in; it improved. the flat screen is very nice; additional outlets would be helpful for the business traveler with multiple devices.
July 30, 2012
Rated 3 out of 5 by jconsta Room Cleanliness
The sleeping room was clean on arrival, but only half cleaned the next day, coffee machine not cleaned, no refill of coffee, bed half made, bath mat left on floor never replaced.
February 8, 2014
Rated 3 out of 5 by NCMama Close to airport
When checking in I was not asked if I needed help with luggage. Ususlly I would but I was traveling with two small children by myself. Would not have been so upset if they werent so interested in the other employees conversation.
November 1, 2012
Rated 4 out of 5 by djfitz Convenient Location
This hotel has a good location close to the airport and is easily accessible from major highways. The reception staff were helpful and the only downside was the restaurant not opening on time in the morning for early departures.
December 31, 2012
Rated 2 out of 5 by travellerbusiness I found hotel reception staff helpful and friendly, but
I found the breakfast charge for coffee to be outrageous and excessive. My entre was $12.99, and $4 was added for coffee. That's 30% of the bill! Yes I know it is advertised as "Starbucks", but still it is just black coffee.
July 14, 2012
Rated 5 out of 5 by Bamahawg My Second Stay
I'm in Atlanta once per month to buy and sell cars at an Auction. This Hotel is very close to the Auction but so are many others.
The service is great and the rooms are nice. Add to that a very good breakfast and location.
June 23, 2012
Rated 3 out of 5 by wndrlst4us Requesting another hotel for business
Have been staying at this hotel once a month for a few years due to business. Lately have been disappointed in staff curtsey and attention. I am a SPG Gold member and always stay on a Tuesday night but cannot remember the last time I was able to stay on the club level. In the past few months have had trouble with keys and had to make more than one trip to the front desk...have had trouble getting internet in the room so could not do work needed to be done...have been put in a handicapped room twice and had to request to be moved. This last check in and issues was handled by a a woman at the front desk who acted as though we were interrupting her day by standing in front of her and breathing! Usually we eat out but when I did ave occasion to eat in the restaurant it was not an enjoyable experience as the staff had to searched for and the food was tasteless. Have in the past requested and recommended this hotel because it is clean and convienent and very quiet considering its proximity to the airport but after the last stay I will now be requesting another hotel.
September 15, 2012
Rated 4 out of 5 by Maggie2 Very helpful
Accommodating to some special needs I had.
March 24, 2014
Rated 3 out of 5 by bluewilly nice hotel but price quoted was misleading
very nice room and comfortable bed.
price quoted was $109 but the bill was $152. the 40% difference for taxes and fees for anything sold should NEVER be left out of a transaction like it was. that's a colossal difference.
July 2, 2013
Rated 3 out of 5 by Honey1 PAYING FOR PARKING AND NO BREAKFAST
It was nice ,but to pay for parking and wifi is crazy. no breakfast for the guest . we have to go to the hood for food . Really!!!!!
the staff was great.
when we got back from the hood my husband swim shorts was missing.
August 5, 2013
Rated 5 out of 5 by Traveler59 Great hospitality
My family and I enjoyed our most recent stay at the Sheraton Gateway Hotel, Atlanta, GA.
Front desk staff was courteous, food was great, rooms were comfy and clean. Hotel staff in general very welcoming.
Two thumbs up!
April 25, 2013
Rated 5 out of 5 by Claretha01 National Association WCG Conference
The Conference for NAWCG held on November 8-11, 2012, proved to be a blessing. The workshop areas and the Worship Center were comfortable. The room was serviced daily. The food was delicious. my stay was most enjoyable.
November 15, 2012
Rated 4 out of 5 by tnboy Okay but not great
Bed comforter appeatgreared like it has several stains like they had not been washed since last guest had stayed. en at end of second night so i did not call it to the attention of the staff, we stayed three days total.
February 20, 2013
Rated 5 out of 5 by GYS3 Awesome Room
Very clean, comfortable and quiet.
March 24, 2014
Rated 1 out of 5 by 12345678 Not a pleasant stay - Avoid if possible
Dirty carpets in room and in hallways, NOISY, thermostat did not work, no recognition as a Starwood Preferred Guest. Staff stated that they would be at capacity so switching rooms was not an option. Stay elsewhere!!!
April 22, 2013
Rated 5 out of 5 by Chuck Great SPG place to stay
Everything is always super at this Sheraton.
Our request are always met. We stayed there 3 times in one week because of a death in the family and we always felt it was a great place to rest. Club level was excellent.
February 1, 2013
Rated 4 out of 5 by jhb1 Only As Good As Weakest Link
All was good except your bus failed to stop at the airport pickup. I waited for 50 minutes and no bus. Other hotels came and went but not the Sheraton bus. I was told at the front desk........every 20 minutes.
October 7, 2013
Rated 4 out of 5 by Tfw47 EVP/General Counsel
We were on a very tight short time schedlue for business trip that required us to be at the airport for a 5:30am flight.
Quality hotel room and convenient shuttle to the airport made it comfortable and timely.
August 27, 2012
Rated 5 out of 5 by satisfiedfemale The staff of this hotel are wonderful.
The guy at the check-in made me feel so comfortable and really went out of his way to help me feel at home. The overall experience could not have been any better. I would highly recommend this hotel to others.
October 24, 2012
Rated 4 out of 5 by eandf Good stop over for airport
The hotel is very well located and the shuttle to the airport is on time and drivers great.
Rooms are up to date and everything worked well. Only drawbackk was there were no bell persons to help with luggage.
May 17, 2012
Rated 1 out of 5 by nothappy55 Worst experience
This has got to be the worst hotel I have ever stayed at. When checking in, we had to wait 30 minutes, only to hear the person who checked us in complain to another worker about how tired she was. We were there for 4 days and had to call the front desk for towels each day. One day we never did get towels. We needed an extra blanket, as the AC was either on full blast or off. We were told the hotel was out of blankets. The concierge service was definitely lacking. We stood by the concierge desk for 10 minutes and no even asked if we needed help. There were no luggage carts available, they were all stored safely in a back room. Only 2 carts were out. So, we took all out luggage up to the 7th Floor by ourselves.. Oh yeah, did I mention that there were only 4 elevators and no stairways open to the public. 200+ contestants and their families were there for an International Beauty Pageant. So, I guess because we got a discounted rate, we were not worthy of the hotel staff's attention. Plus we had to pay to park, for the internet and if we wanted a tiny refrigerator, it was all extra.
August 6, 2013
Rated 5 out of 5 by Lee56 Unexpected Stay
Everyone I encountered was wonderful, from checkin to room service. An unexpected stay after a missed flight turned into a great experience courtesy of the Sheraton Gateway!
January 18, 2014
Rated 5 out of 5 by wpd158 Will Come Back
This was such a fun weekend!! The staff was amazing. Only problem we had was in the Pub/Grill. We waited for almost 20 mintues and no one took our order. However, the staff everywhere else made up for it!!
April 29, 2013
Rated 4 out of 5 by TravellerGal Very convenient airport hotel
Stayed 2 nights at this hotel when picking up/dropping off family and friends on International flights. Shuttle service was the best! Beds were comfortable and Club Lounge was nice. Would stay here again.
August 31, 2012
Rated 5 out of 5 by ATLVisitor Great Hotel
I had a great time and enjoyed my stay at the hotel. The Front Desk Representatives were especially helpful in assisting me during my stay. I would definitely recommend this hotel to others in the future!
February 13, 2013