Rated 5 out of 5 by prsammy Great experience
No complaints to report. My expectations were definitely met.
February 7, 2014
Rated 2 out of 5 by travellerbusiness I found hotel reception staff helpful and friendly, but
I found the breakfast charge for coffee to be outrageous and excessive. My entre was $12.99, and $4 was added for coffee. That's 30% of the bill! Yes I know it is advertised as "Starbucks", but still it is just black coffee.
July 14, 2012
Rated 5 out of 5 by Bamahawg My Second Stay
I'm in Atlanta once per month to buy and sell cars at an Auction. This Hotel is very close to the Auction but so are many others.
The service is great and the rooms are nice. Add to that a very good breakfast and location.
June 23, 2012
Rated 3 out of 5 by wndrlst4us Requesting another hotel for business
Have been staying at this hotel once a month for a few years due to business. Lately have been disappointed in staff curtsey and attention. I am a SPG Gold member and always stay on a Tuesday night but cannot remember the last time I was able to stay on the club level. In the past few months have had trouble with keys and had to make more than one trip to the front desk...have had trouble getting internet in the room so could not do work needed to be done...have been put in a handicapped room twice and had to request to be moved. This last check in and issues was handled by a a woman at the front desk who acted as though we were interrupting her day by standing in front of her and breathing! Usually we eat out but when I did ave occasion to eat in the restaurant it was not an enjoyable experience as the staff had to searched for and the food was tasteless. Have in the past requested and recommended this hotel because it is clean and convienent and very quiet considering its proximity to the airport but after the last stay I will now be requesting another hotel.
September 15, 2012
Rated 3 out of 5 by bluewilly nice hotel but price quoted was misleading
very nice room and comfortable bed.
price quoted was $109 but the bill was $152. the 40% difference for taxes and fees for anything sold should NEVER be left out of a transaction like it was. that's a colossal difference.
July 2, 2013
Rated 3 out of 5 by Honey1 PAYING FOR PARKING AND NO BREAKFAST
It was nice ,but to pay for parking and wifi is crazy. no breakfast for the guest . we have to go to the hood for food . Really!!!!!
the staff was great.
when we got back from the hood my husband swim shorts was missing.
August 5, 2013
Rated 5 out of 5 by Traveler59 Great hospitality
My family and I enjoyed our most recent stay at the Sheraton Gateway Hotel, Atlanta, GA.
Front desk staff was courteous, food was great, rooms were comfy and clean. Hotel staff in general very welcoming.
Two thumbs up!
April 25, 2013
Rated 4 out of 5 by tnboy Okay but not great
Bed comforter appeatgreared like it has several stains like they had not been washed since last guest had stayed. en at end of second night so i did not call it to the attention of the staff, we stayed three days total.
February 20, 2013
Rated 5 out of 5 by Claretha01 National Association WCG Conference
The Conference for NAWCG held on November 8-11, 2012, proved to be a blessing. The workshop areas and the Worship Center were comfortable. The room was serviced daily. The food was delicious. my stay was most enjoyable.
November 15, 2012
Rated 4 out of 5 by jhb1 Only As Good As Weakest Link
All was good except your bus failed to stop at the airport pickup. I waited for 50 minutes and no bus. Other hotels came and went but not the Sheraton bus. I was told at the front desk........every 20 minutes.
October 7, 2013
Rated 1 out of 5 by 12345678 Not a pleasant stay - Avoid if possible
Dirty carpets in room and in hallways, NOISY, thermostat did not work, no recognition as a Starwood Preferred Guest. Staff stated that they would be at capacity so switching rooms was not an option. Stay elsewhere!!!
April 22, 2013
Rated 5 out of 5 by Chuck Great SPG place to stay
Everything is always super at this Sheraton.
Our request are always met. We stayed there 3 times in one week because of a death in the family and we always felt it was a great place to rest. Club level was excellent.
February 1, 2013
Rated 1 out of 5 by john1971 This hotel is dated and needs to be refurbished
The night lamps in the room did not work. I don't think the staff takes stock of what's working in the room and fixes what isn't.
January 11, 2014
Rated 4 out of 5 by Tfw47 EVP/General Counsel
We were on a very tight short time schedlue for business trip that required us to be at the airport for a 5:30am flight.
Quality hotel room and convenient shuttle to the airport made it comfortable and timely.
August 27, 2012
Rated 5 out of 5 by satisfiedfemale The staff of this hotel are wonderful.
The guy at the check-in made me feel so comfortable and really went out of his way to help me feel at home. The overall experience could not have been any better. I would highly recommend this hotel to others.
October 24, 2012
Rated 4 out of 5 by eandf Good stop over for airport
The hotel is very well located and the shuttle to the airport is on time and drivers great.
Rooms are up to date and everything worked well. Only drawbackk was there were no bell persons to help with luggage.
May 17, 2012
Rated 1 out of 5 by nothappy55 Worst experience
This has got to be the worst hotel I have ever stayed at. When checking in, we had to wait 30 minutes, only to hear the person who checked us in complain to another worker about how tired she was. We were there for 4 days and had to call the front desk for towels each day. One day we never did get towels. We needed an extra blanket, as the AC was either on full blast or off. We were told the hotel was out of blankets. The concierge service was definitely lacking. We stood by the concierge desk for 10 minutes and no even asked if we needed help. There were no luggage carts available, they were all stored safely in a back room. Only 2 carts were out. So, we took all out luggage up to the 7th Floor by ourselves.. Oh yeah, did I mention that there were only 4 elevators and no stairways open to the public. 200+ contestants and their families were there for an International Beauty Pageant. So, I guess because we got a discounted rate, we were not worthy of the hotel staff's attention. Plus we had to pay to park, for the internet and if we wanted a tiny refrigerator, it was all extra.
August 6, 2013
Rated 5 out of 5 by wpd158 Will Come Back
This was such a fun weekend!! The staff was amazing. Only problem we had was in the Pub/Grill. We waited for almost 20 mintues and no one took our order. However, the staff everywhere else made up for it!!
April 29, 2013
Rated 4 out of 5 by TravellerGal Very convenient airport hotel
Stayed 2 nights at this hotel when picking up/dropping off family and friends on International flights. Shuttle service was the best! Beds were comfortable and Club Lounge was nice. Would stay here again.
August 31, 2012
Rated 5 out of 5 by ATLVisitor Great Hotel
I had a great time and enjoyed my stay at the hotel. The Front Desk Representatives were especially helpful in assisting me during my stay. I would definitely recommend this hotel to others in the future!
February 13, 2013
Rated 2 out of 5 by Outoftown01 Very Disappointed
I was very disappointed with the reservation difficulties I had (many) and in the service I received from the accounting department upon my completion of my stay. These two departments need improving.
August 15, 2013
Rated 3 out of 5 by Bummd12 Housekeeping falls down on job
Arrived late and tired, upon turning down bed we found a very soiled bedspread, a oily yellow goo was all over the underneath, the sheet had gum stuck to it. Housekeeping should have caught all of that.
December 5, 2012
Rated 4 out of 5 by trinas423 Great for Meetings
i stayed at this location for my masonic convention. I truly enjoyed the facility and food!!!! The only issue i had was the housekeeping. I did not receive enough towels and she did not vacuum enough.
August 3, 2013
Rated 5 out of 5 by SKF62 SKF62
I always enjoy staying at Starwood properties.
My only concern is that you are a pet friendly hotel whereas I am not a pet friendly person and it bothers me to see pets larger than I am in the halls.
February 11, 2013
Rated 5 out of 5 by chele Friendly staff members
I really enjoyed my stay, everyone as good customer service and greetings with a smile. The buffet breakfast was excellent and the waiter, Club level is just great, looking forward to visiting again.
August 14, 2012
Rated 5 out of 5 by Dew51 Great Staff
The staff, was very friendly and helpful, the rooms was neat and clean, great fcilities, swimming pool and fitness room, next time I am in the ATL, that will be my hotel. I can't wait to go back.
August 12, 2013
Rated 2 out of 5 by AndAir No Service Directory
No service directory in room. No mention of in-room dining hours at hotel web site. No TV station directory. At check-in was advised NO SPG GOLD BENEFITS because I was redeeming an award for stay.
July 4, 2013
Rated 3 out of 5 by Judy25 Hotel met my needs.
Restaurant was expensive and had a limited menu. The room did not have a list of tv station numbers. I had to call and request one. Would suggest the shuttle go to the airport four times an hour.
June 17, 2013
Rated 5 out of 5 by Gordy2 Lovely place to stay...
This hotel met my expectations in every way...cheerful, helpful employees and beautiful, comfortable facilities sooo close to the airport. Very convenient location. I will definitely stay again.
January 4, 2013
Rated 3 out of 5 by Higgins Room Location Noisey
In Room 12??? not sure, but closest to the elevator shaft. Could hear elevators all evening even while TV on and throughout night. Sounding like wheezing or someone vacuuming on the roof.
November 11, 2012