Rated 4 out of 5 by travelgal Lounge/Dining service was okay
The lounge/ dining room was a little slow with orders,etc. Though the rest of my stay was wonderful. Everyone was very friendly at the front desk. There is no complimentary wifi though even in the front lobby which was a huge damper on my trip.
February 15, 2013
Rated 5 out of 5 by hv21 Great hotel, but I did not receive my 1000 points!
Had a great time at the hotel, staff was really friendly. However, I did not received the point for choosing the “Make a Green Choice” Program. Front desk assured me that points would be given, but I'm yet to see them deposited in my account!
April 22, 2013
Rated 4 out of 5 by mitrip Good Stop-Over
Keep this hotel in mind when you want to have a place to rest before or after a long flight or trip. It is nice to get a clean room, fresh linens and nice staff especially when you are tired.
We always use this hotel to break up longer trips.
June 4, 2013
Rated 3 out of 5 by Diego619 One night stay
Hotel lobby was nice, but the room smelled really old and the clock, lamp and table tops were really dusty.
June 9, 2014
Rated 2 out of 5 by JackoClubs No Hot Water
There was no hot water, which made taking a morning shower an adventure. When checking out I informed the the desk clerk of this. His response: "oh I'm sorry. should I leave it all on the credit card?"
Not the response I was looking for.
April 15, 2013
Rated 5 out of 5 by SGol Great 'transit' hotel for Atlanta Airport
Friendly staff, older hotel that has been fully remodeled. Can watch airplanes land from the room windows, but no noise from them. Nice lobby with free internet access and a number of computers. Really nice indoor pool and outdoor pool.
December 26, 2012
Rated 5 out of 5 by ShaneGA Good location in Atlanta
Good location near the atlanta airport with shuttle service.
June 18, 2014
Rated 3 out of 5 by Davison Friendly staff
The check in was easy, shuttle was quick and efficient, bed was so comfortable, room was quiet. Was recognized as SG Platinum Plus.
The bathtub was cracked and patched in a shoddy manner.
Really can improve the club lounge offerings!
September 11, 2013
Rated 5 out of 5 by o2bintunica This hotel was excellent
We arrived to a very nice guest service hostess. My check in was smooth and the hostess was very knowledgeable in her job. The entire staff was courteous and efficient. I would highly recommend this hotel to anyone staying in the area.
June 19, 2013
Rated 3 out of 5 by hoh727 If you want to stay up all night this is your hotel
We recently stayed at this hotel for a Travel Agent conference we were attending. The hotel itself was very nice. The front desk staff was helpful and kind. There were several other groups staying at this hotel as well. The lobby was practically impassible with people loitering in it. One of the guests in my room had to park in the parking garage where she was quite fearful due to the large numbers of people hanging out there smoking, grilling out, basically a "tailgate" type atmosphere; not something you'd expect at a nice hotel. Although we had our air conditioner turned as low as it would go our room never really felt cool. They did send an engineer up who changed the filter and it cooled off a little but not nearly as cool as it should have been at the temp we set it. He was very nice and again the staff was attentive! The WORST part of our stay were the guests located directly across from our room. They held parties in their room both nights we were there. The first night was not too bad but the second was absolutely awful!! They woke us up at 3:30 a.m. We had to call security twice. Only to hear the guest and the security guard talking about how they were "entitled" to do whatever they want because they spent so much money for their stay. There was no regard for the other guests also paying to stay at the hotel. The security guard AGREED with the other guest and then were invited in to the party with them!! I was absolutely furious!! The party continued until after 5:00 a.m. As much as I felt the hotel itself was lovely and the staff (minus these particular security guards) were fantastic, I would NEVER stay at this hotel again on business or otherwise.
July 21, 2014
Rated 3 out of 5 by GeorgiaPeachy convenient to the airport
a renovation would be great; the carpet and walls tell the age. the room was very warm when I checked in; it improved. the flat screen is very nice; additional outlets would be helpful for the business traveler with multiple devices.
July 30, 2012
Rated 4 out of 5 by Peaches Internet
I feel that Internet should be free to all persons staying at the Hotel. Most of the lower changes offer free Wi-FI as a calling card for business. While Sherton is on a higher scale, this feature should be at not cost to is patrons.
April 24, 2013
Rated 3 out of 5 by NCMama Close to airport
When checking in I was not asked if I needed help with luggage. Ususlly I would but I was traveling with two small children by myself. Would not have been so upset if they werent so interested in the other employees conversation.
November 1, 2012
Rated 4 out of 5 by djfitz Convenient Location
This hotel has a good location close to the airport and is easily accessible from major highways. The reception staff were helpful and the only downside was the restaurant not opening on time in the morning for early departures.
December 31, 2012
Rated 2 out of 5 by travellerbusiness I found hotel reception staff helpful and friendly, but
I found the breakfast charge for coffee to be outrageous and excessive. My entre was $12.99, and $4 was added for coffee. That's 30% of the bill! Yes I know it is advertised as "Starbucks", but still it is just black coffee.
July 14, 2012
Rated 5 out of 5 by Bamahawg My Second Stay
I'm in Atlanta once per month to buy and sell cars at an Auction. This Hotel is very close to the Auction but so are many others.
The service is great and the rooms are nice. Add to that a very good breakfast and location.
June 23, 2012
Rated 3 out of 5 by wndrlst4us Requesting another hotel for business
Have been staying at this hotel once a month for a few years due to business. Lately have been disappointed in staff curtsey and attention. I am a SPG Gold member and always stay on a Tuesday night but cannot remember the last time I was able to stay on the club level. In the past few months have had trouble with keys and had to make more than one trip to the front desk...have had trouble getting internet in the room so could not do work needed to be done...have been put in a handicapped room twice and had to request to be moved. This last check in and issues was handled by a a woman at the front desk who acted as though we were interrupting her day by standing in front of her and breathing! Usually we eat out but when I did ave occasion to eat in the restaurant it was not an enjoyable experience as the staff had to searched for and the food was tasteless. Have in the past requested and recommended this hotel because it is clean and convienent and very quiet considering its proximity to the airport but after the last stay I will now be requesting another hotel.
September 15, 2012
Rated 3 out of 5 by bluewilly nice hotel but price quoted was misleading
very nice room and comfortable bed.
price quoted was $109 but the bill was $152. the 40% difference for taxes and fees for anything sold should NEVER be left out of a transaction like it was. that's a colossal difference.
July 2, 2013
Rated 3 out of 5 by Honey1 PAYING FOR PARKING AND NO BREAKFAST
It was nice ,but to pay for parking and wifi is crazy. no breakfast for the guest . we have to go to the hood for food . Really!!!!!
the staff was great.
when we got back from the hood my husband swim shorts was missing.
August 5, 2013
Rated 5 out of 5 by Claretha01 National Association WCG Conference
The Conference for NAWCG held on November 8-11, 2012, proved to be a blessing. The workshop areas and the Worship Center were comfortable. The room was serviced daily. The food was delicious. my stay was most enjoyable.
November 15, 2012
Rated 4 out of 5 by tnboy Okay but not great
Bed comforter appeatgreared like it has several stains like they had not been washed since last guest had stayed. en at end of second night so i did not call it to the attention of the staff, we stayed three days total.
February 20, 2013
Rated 5 out of 5 by Traveler59 Great hospitality
My family and I enjoyed our most recent stay at the Sheraton Gateway Hotel, Atlanta, GA.
Front desk staff was courteous, food was great, rooms were comfy and clean. Hotel staff in general very welcoming.
Two thumbs up!
April 25, 2013
Rated 3 out of 5 by 3puppies Not well kept
Bar area dirty details in room dirty take a look at the phones.
June 12, 2014
Rated 5 out of 5 by Chuck Great SPG place to stay
Everything is always super at this Sheraton.
Our request are always met. We stayed there 3 times in one week because of a death in the family and we always felt it was a great place to rest. Club level was excellent.
February 1, 2013
Rated 1 out of 5 by 12345678 Not a pleasant stay - Avoid if possible
Dirty carpets in room and in hallways, NOISY, thermostat did not work, no recognition as a Starwood Preferred Guest. Staff stated that they would be at capacity so switching rooms was not an option. Stay elsewhere!!!
April 22, 2013
Rated 3 out of 5 by SuzieQRS Average
Hotel was average and staff was pleasant but could be better.
June 11, 2014
Rated 4 out of 5 by jhb1 Only As Good As Weakest Link
All was good except your bus failed to stop at the airport pickup. I waited for 50 minutes and no bus. Other hotels came and went but not the Sheraton bus. I was told at the front desk........every 20 minutes.
October 7, 2013
Rated 5 out of 5 by satisfiedfemale The staff of this hotel are wonderful.
The guy at the check-in made me feel so comfortable and really went out of his way to help me feel at home. The overall experience could not have been any better. I would highly recommend this hotel to others.
October 24, 2012
Rated 4 out of 5 by Tfw47 EVP/General Counsel
We were on a very tight short time schedlue for business trip that required us to be at the airport for a 5:30am flight.
Quality hotel room and convenient shuttle to the airport made it comfortable and timely.
August 27, 2012
Rated 4 out of 5 by eandf Good stop over for airport
The hotel is very well located and the shuttle to the airport is on time and drivers great.
Rooms are up to date and everything worked well. Only drawbackk was there were no bell persons to help with luggage.
May 17, 2012