Rated 5 out of 5 by WHRjr Great end to a long day
It all begins at check in. When the staff treats you right, you know your stay will be great. A well trained and disciplined staff indicates the property is well managed
May 20, 2013
Rated 3 out of 5 by besi sheraton hotel in albuquerque,nm
pet friendly hotel,charge for water that was never seen in room
July 29, 2014
Rated 3 out of 5 by Orange299 Problems worked through by manager.
Great hotel - problems with cleaning, which were addressed very well by manager.
It would be great to have a full restaurant in the hotel. The bar food was excellent.
August 22, 2012
Rated 5 out of 5 by MGoody Great Staff in a Great hotel
Very nice staff and the hotel and rooms were great. I would definitely stay here again.
July 18, 2014
Rated 5 out of 5 by Happyprof Friendly, helpful, and comfortable
This hotel is an amazing value; it's attractive, comfortable, and the staff are all welcoming, consistently friendly, and helpful. I enthusiastically recommend it.
September 7, 2013
Rated 5 out of 5 by Golfergirl Great stay
We did the upgrade to the club level & it was great. The hot nibbles at night & the breakfast in the morning were very good. Great location & very friendly staff.
August 25, 2012
Rated 4 out of 5 by Prof Short stay
Stayed two nights. Room and bed were comfortable. Concierge lounge was nicely appointed and open when we wanted to use it. Hotel close to 2 major shopping centers
January 22, 2013
Rated 5 out of 5 by gndustn wonderful suite and sweet staff
Everything was great. The club lounge people were helpful and on top of influx's in a quick and pleasing way. All food was fresh and tasty. Not one bad thing.
August 29, 2012
Rated 5 out of 5 by jgarc47 The location was excellent
We took the shutle to ABQ Uptown enjoyed shopping, dinner and visited a couple of the local Bars all within walking distance. It was a nice little get away.
October 26, 2012
Rated 4 out of 5 by BobHTC Great location for our needs
Half way location to and from our final destination and stay there every year. Staff is very friendly every time and when possible will upgrade to Club.
March 4, 2014
Rated 4 out of 5 by LRNM1978 Wonderful location!
Very professional and friendlystaff. They were promptly responsive to a problem in one of the elevators
June 30, 2014
Rated 5 out of 5 by Gladys24 Overnight stay
My husband and I only stayed overnight but we felt comfortable and at ease when we went to bed. The only downside was that we had trouble finding parking.
April 24, 2013
Rated 5 out of 5 by Delp Great Location
First stay at this Sheraton property. The staff was very responsive and helpful. Would recommend to friends.
June 25, 2014
Rated 5 out of 5 by Gucci customer friendly !!!
Clean rooms, very comfortable beds and "very" pet friendly !!!! Wonderful staff ... definitely upgrade to club floor, it is worth the extra dollars !!!
August 23, 2012
Rated 3 out of 5 by mif5 Food and Service just OK
The banquet food was bad for the money and I did not even get a meal that I paid for and had to take another choice. The restraunt servers were nice.
August 29, 2012
Rated 5 out of 5 by DaveCa David M. C.
The hotel manager, Damen Kompanowski, was exceptional. He went out of his way to ensure that our stay was more than expected, he is to be commended.
December 6, 2013
Rated 5 out of 5 by pawlaw pleasant waystation
Staff and facilities were outstanding. Located close to major shopping and restaurants in the Uptown area. Would recommend without reservation.
March 15, 2014
Rated 5 out of 5 by gary68 great amenities
Due to illness,we were pretty much confined to the room for several days.The hotel met all of our needs with the 8th floor lounge and good food.
January 14, 2013
Rated 2 out of 5 by Jerry5 Not to expectations.
Not what I had expected in a Sheraton hotel, room was not in good condition...bathroom was no where near Sheraton standard from my experiences.
September 16, 2013
Rated 5 out of 5 by grampsintucson comfortable
room was clean, large and the bed very comfortable
did turn the airconditioning off tho - it was set at 69!!
had a restful night - thank you.
August 15, 2012
Rated 5 out of 5 by yankee1955 Nice room
Room was very nice; bed very comfortable.
July 21, 2014
Rated 4 out of 5 by OldMike Great Hotel
The only complaint is that the wine in the club is too expensive. They actually should be a half price rather then 3 to 4 times actual cost.
August 13, 2013
Rated 5 out of 5 by PHILfromMD Excellent Stay
Everything went well, was upgraded for being an SPG member and the staff ensured I had a ride to the airport, when my shuttle was a no show.
April 22, 2013
Rated 2 out of 5 by cptspg1 Not the usual Sheraton standard
On check in staff did not seem to understand platinum status. Club room was lacking all around. No free alcoholic drinks and the wine for purchase was not impressive. The server in the club lounge was very nice but also overbearing and too loud and had a tip jar front and center (never seen a tip jar at a Sheraton club lounge before). We are used to the lounges being places to relax, did not feel this way here. Room was on second floor and the music from down stairs was far too loud. On check out we were told that we should have said something and they would have turned it down for us. Air conditioner was not cool enough. On check out we were charged $40-. I have no idea what for as we used Starwood points for our stay. I pointed this out and the charge was taken off, still not sure why we were charged (?). At check out the staff asked about our stay. He asked detailed questions and I answered honestly, we were disappointed. The staff asked if he could get a manager and the manager took our feedback seriously and took care of us as well. I was told that if they do not get honest feedback then they can not make improvements. Very professional.
May 28, 2013
Rated 5 out of 5 by barbara49 Sheraton stay Jan 30, 2014
We usually have a pleasant experience at Sheraton and this was no exception. Desk staff was prompt and efficient, plus the check-in lady acknowledged our membership very quickly. For the first time, we brought our little service dog, Quigley. We always expect Quigley, a shih-Tzu, to be obedient and he usually is. We only stayed one night and we kept him low profile, but your staff was respectful of his presence.
Upon arriving at Sheraton, we were approached by a mother and young daughter panhandler. We usually do not give to them, but because of the young girl who was very polite, we gave a few dollars, not thinking much about the encounter. As we entered the front door, a Sheraton Security guard was coming out and asked us if we had been approached. He then went to probably ask them to leave.
We are all about charity, but we appreciate that Sheraton cares and acts upon our safety and well-being.
We paid extra to have the Club privilege (so sad since when we became members ten years ago, it was standard for us to be upgraded.) That being said, your appetizers and breakfast were perfect for us.
Thanks Sheraton. We hope to have many more stays.
February 1, 2014
Rated 4 out of 5 by Mysterion13 Good place to stay
Good location, great staff, and most important....pet freindly
July 14, 2014
Rated 5 out of 5 by dfjtaos Beautiful and Comfortable
We stay here frequently and love the beds! Love the decor, cleanliness and location. Food is great. All around best value in Albuquerque.
March 11, 2013
Rated 5 out of 5 by JMD83 2 Nights were a pleasant stay.
Staff was professional and very friendly.
Restaurant was clean and food delicious.
Room and amenities were clean and tidy as expected.
May 16, 2012
Rated 5 out of 5 by Eric58 Excellent Staff
We were well taken care of. Carrie at check-in was wonderful. She worked very hard and did an excellent job taking care of our needs.
December 28, 2013
Rated 3 out of 5 by Joyce1111 Staff was accommodating
Carpets were dirty. Water pressure effected by other rooms use. Noisy if on street side.
June 22, 2014