Rated 5 out of 5 by Eventsonthego Eventsonthego
It is always such a treat to stay at this property. Room was wonderful and the club lounge was perfect as was the hostess Adele. Quiet, perfectly situated and great value.
November 20, 2012
Rated 5 out of 5 by EricD Great stay
My wife and I were travelling across country with our dog. The hotel was the nicest one we visited during our trip across the southwest. Excellent. I highly recommend it.
October 9, 2012
Rated 5 out of 5 by WHRjr Great end to a long day
It all begins at check in. When the staff treats you right, you know your stay will be great. A well trained and disciplined staff indicates the property is well managed
May 20, 2013
Rated 4 out of 5 by Texas Great hotel
While I loved the hotel, the restaurant left me with a bad taste in my mouth. They forgot to turn in my breakfast order and didn't tell me until nearly 30 minutes later.
January 22, 2013
Rated 3 out of 5 by Orange299 Problems worked through by manager.
Great hotel - problems with cleaning, which were addressed very well by manager.
It would be great to have a full restaurant in the hotel. The bar food was excellent.
August 22, 2012
Rated 5 out of 5 by Happyprof Friendly, helpful, and comfortable
This hotel is an amazing value; it's attractive, comfortable, and the staff are all welcoming, consistently friendly, and helpful. I enthusiastically recommend it.
September 7, 2013
Rated 5 out of 5 by Golfergirl Great stay
We did the upgrade to the club level & it was great. The hot nibbles at night & the breakfast in the morning were very good. Great location & very friendly staff.
August 25, 2012
Rated 4 out of 5 by Prof Short stay
Stayed two nights. Room and bed were comfortable. Concierge lounge was nicely appointed and open when we wanted to use it. Hotel close to 2 major shopping centers
January 22, 2013
Rated 5 out of 5 by gndustn wonderful suite and sweet staff
Everything was great. The club lounge people were helpful and on top of influx's in a quick and pleasing way. All food was fresh and tasty. Not one bad thing.
August 29, 2012
Rated 5 out of 5 by jgarc47 The location was excellent
We took the shutle to ABQ Uptown enjoyed shopping, dinner and visited a couple of the local Bars all within walking distance. It was a nice little get away.
October 26, 2012
Rated 5 out of 5 by Gladys24 Overnight stay
My husband and I only stayed overnight but we felt comfortable and at ease when we went to bed. The only downside was that we had trouble finding parking.
April 24, 2013
Rated 5 out of 5 by Melissa44 my home away from home
I am a business traveler and I certanly appreciate the hospitality and attention to detail the staff provides.
December 16, 2013
Rated 5 out of 5 by Gucci customer friendly !!!
Clean rooms, very comfortable beds and "very" pet friendly !!!! Wonderful staff ... definitely upgrade to club floor, it is worth the extra dollars !!!
August 23, 2012
Rated 3 out of 5 by mif5 Food and Service just OK
The banquet food was bad for the money and I did not even get a meal that I paid for and had to take another choice. The restraunt servers were nice.
August 29, 2012
Rated 2 out of 5 by Jerry5 Not to expectations.
Not what I had expected in a Sheraton hotel, room was not in good condition...bathroom was no where near Sheraton standard from my experiences.
September 16, 2013
Rated 5 out of 5 by gary68 great amenities
Due to illness,we were pretty much confined to the room for several days.The hotel met all of our needs with the 8th floor lounge and good food.
January 14, 2013
Rated 4 out of 5 by OldMike Great Hotel
The only complaint is that the wine in the club is too expensive. They actually should be a half price rather then 3 to 4 times actual cost.
August 13, 2013
Rated 5 out of 5 by grampsintucson comfortable
room was clean, large and the bed very comfortable
did turn the airconditioning off tho - it was set at 69!!
had a restful night - thank you.
August 15, 2012
Rated 2 out of 5 by cptspg1 Not the usual Sheraton standard
On check in staff did not seem to understand platinum status. Club room was lacking all around. No free alcoholic drinks and the wine for purchase was not impressive. The server in the club lounge was very nice but also overbearing and too loud and had a tip jar front and center (never seen a tip jar at a Sheraton club lounge before). We are used to the lounges being places to relax, did not feel this way here. Room was on second floor and the music from down stairs was far too loud. On check out we were told that we should have said something and they would have turned it down for us. Air conditioner was not cool enough. On check out we were charged $40-. I have no idea what for as we used Starwood points for our stay. I pointed this out and the charge was taken off, still not sure why we were charged (?). At check out the staff asked about our stay. He asked detailed questions and I answered honestly, we were disappointed. The staff asked if he could get a manager and the manager took our feedback seriously and took care of us as well. I was told that if they do not get honest feedback then they can not make improvements. Very professional.
May 28, 2013
Rated 5 out of 5 by PHILfromMD Excellent Stay
Everything went well, was upgraded for being an SPG member and the staff ensured I had a ride to the airport, when my shuttle was a no show.
April 22, 2013
Rated 5 out of 5 by dfjtaos Beautiful and Comfortable
We stay here frequently and love the beds! Love the decor, cleanliness and location. Food is great. All around best value in Albuquerque.
March 11, 2013
Rated 5 out of 5 by JMD83 2 Nights were a pleasant stay.
Staff was professional and very friendly.
Restaurant was clean and food delicious.
Room and amenities were clean and tidy as expected.
May 16, 2012
Rated 5 out of 5 by CDGEP Great response to service needs
Our air conditioner did not work properly. Maintenance tried to repair but moved us promptly when the part needed was not available.
October 12, 2012
Rated 4 out of 5 by D1CA Good location and comfortable
Staff is friendly and prompt when filling requests. Great accommodations, facilities and located near restaurants and shopping.
January 27, 2013
Rated 5 out of 5 by Erma2013 This hotel is great for any traveler
The front desk greeted us with warmth and a sense that we would be comfortable at the hotel. The upgrade requested was granted.
March 11, 2013
Rated 4 out of 5 by travels1 Wedding gathering
Good facilities and service once in room. Difficulty with reservations and billing, but everything was eventually corrected.
August 21, 2013
Rated 5 out of 5 by MM74 MM
A separate room was set up for our group to have a breakfast buffet. The convienence was awesome and the service was great.
September 12, 2012
Rated 4 out of 5 by videoguy Excellent Shuttle Driver
Your lady shuttle driver, sorry I did not get her name, was very friendly and service oriented!
A great asset to your team.
September 14, 2012
Rated 4 out of 5 by BeckyGRN Comfortable Stay
Check in was seamless and the room was clean and comfortable just what the doctor ordered for the weary traveler.
October 7, 2013
Rated 4 out of 5 by EclipseViewer Pleasant stay in modern digs
Hard to go wrong at this nice hotel! The room was nicely appointed, Starbucks in the lobby. Ample parking. Pet friendly!
May 24, 2012