Rated 5 out of 5 by Canuck18 Staff was fabulous
We had experienced travel delays and were tired and cranky. The staff were welcoming and very helpful. The shuttle service was particularly great.
January 11, 2014
Rated 5 out of 5 by TimothyHouston12 Very Surprised with how nice this hotel was.
Excellent! I was surprised with how big the rooms were.
July 21, 2014
Rated 5 out of 5 by WHB92 Excellent Business Stay
I stayed recently for a work-related trip and my stay was fantastic. Food/beverage/room/exercise facilities and service were top-notch.
April 25, 2014
Rated 2 out of 5 by FortuneJ Hairy Situation
I normally enjoy my stays at Starwood Hotels, but I can say that I will NOT be staying at the Sheraton on W. Cypress in Tampa, FL ever again. I entered the Executive Suite to find that none of the light switches worked because no one took the time to turn the light on that connected to the switch. Walking into the bedroom there was no light switch. Once I was able to light the room I found hair, and lots of it all over the sheets. There were several lengths which gave me the feel that the room had been used "at the hourly rate" (if you know what I mean). Housekeeping was prompt to come and change the sheets. I entered the shower to find that the faucet accents were falling off the wall and all the vents were filled with dust. Disqusting! Now to using the sink... The sink stopper was left in the down position and had broken. There was no way to unstop the sink. I had to use the room key to pry the drain open. After explaining all of this to the attendant I was offered no compensation for the horrible room I was given. I guess I need to get wild and act out to be treated like a loyal customer. Never again... The restaurant was good though.
December 3, 2013
Rated 5 out of 5 by James70 vacation1
Stay here often. Love the hotel. Staff are excellent and pay special attn to our dog as well. Dog gets excited when we pull into the parking lot.
June 26, 2013
Rated 5 out of 5 by Guest89 Enjoyed the Stay
Hotel was great overall. The only bad thing I could say is about the squeaky front door of the hotel room. Other than that it was a great hotel.
August 15, 2012
Rated 4 out of 5 by Ted1962 towels were not replaced
I was disappointed that towels were not replaced when the room was made up. In addition, trash cans were not emptied. Only the beds were made.
June 17, 2013
Rated 4 out of 5 by CDelgado No Spanish Channels
I was very surprise by the fact that the hotel has no Spanish channels. Very disappointed by that given the lack of Diversity in this hotel...
July 22, 2013
Rated 5 out of 5 by Zamchik Exceeded Expectations
More than adequate room for my needs, especially at the rate. The size of the room was perfect, location was great right near major roadways.
May 2, 2012
Rated 5 out of 5 by Louise48 C
The hotel is conveniently located near the airport, the lobby is beautifully decorated and your room will feel like a home away from home.
April 22, 2013
Rated 5 out of 5 by jc0852 Front desk
I stay in a lot of hotel and never write reviews; however, I am so happy with the customer service here that I must pass along my thoughts
December 13, 2012
Rated 4 out of 5 by Lou305 Good Hotel
This hotel is conveniently located right off 275 which makes for easy access in and out of the area. The room was clean and comfortable.
April 7, 2012
Rated 4 out of 5 by melissaw04 Loved the indoor pool
I live in FL and swimming in the winter time is usually off limits .. The indoor pool kept the kids occupied and they had a great time..
February 4, 2013
Rated 2 out of 5 by topdog Total Freeway Noise
You wake up at 6AM to the roar of the highway -- this was after asking for a quiet room.
Not worth it at any price.
May 13, 2014
Rated 5 out of 5 by Ryanl Great hotel
Fitness center cleanliness neglected. Also, same cup from day before was sitting outside near my room. GREAT BREAKFAST & KID FRIENDLY
October 14, 2013
Rated 4 out of 5 by Bigdog44 Breakfast Buffet
It was free for me but not very good. Eggs, grits, and meat were cold. One two slice toaster for everyone to use took forever to use.
July 13, 2013
Rated 5 out of 5 by EagleEye77 Great spacious place to stay in Tampa!
Very spacious. Love the separate living and bedroom areas. Microwave & fridge is always appreciated. Lots of good restaurants nearby.
December 10, 2012
Rated 4 out of 5 by femishow Nice Large Rooms
I had a lovely stay, the room was rather large and clean, the bed fantastic, the breakfast was average though and room service good.
May 8, 2013
Rated 4 out of 5 by Mainers24 Great hotel!
Our stay was great, the staff is well educated about surroundings for those of us from out of state. The restaurant food was great.
June 11, 2012
Rated 5 out of 5 by Mot13 Best bed EVER
I did NOT want to get out of the bed!! It was sooooo comfortable. Very nice suite. I was very happy with my stay and will be back.
February 21, 2013
Rated 5 out of 5 by Gator34747 Convenient to Airport
Loved the pillows! I always bring my own feather pillow but didn't need it. Transportion to and from airport was very reliable.
February 18, 2013
Rated 5 out of 5 by Anguis Completely Pleasant
Great staff - all personable and friendly. Went overboard to assist. Spacious room and everything was clean. Highly recommend.
September 30, 2013
Rated 5 out of 5 by Ange Home away from home
Comfort, close to airport and everyone so friendly - its my favorite place to stay especially for those early morning flights.
April 3, 2013
Rated 2 out of 5 by Rindy88 Poor planning
We stayed at this facility for the Yankees Fantasy Camp. We were told by multiple employees that this was by far the busiest week all year for them. Unfortunately they decided that this would be an appropriate week to rebuild their elevator and thus 2 of their 4 elevators were out of commision for the week. This led to EXTREME wait times for the elevators. This would not have been such an issue if their stairway system could be accessed from the outside but it could not so you could not use it to go up stairs. Also the wait time in the eating area was excessive due to them not appropriately staffing for the work load. When we brought this to a servers attention she proclaimed that this happened every year and the management refused to add additional staff for the increased work load. I assume this must also be the case with housekeeping as we came back to the room on multiple days after 4 pm and our room had not been cleaned. One day they ran out of clean towels. The management at this facility needs to be seriously looked at. I have not stayed at a Sheraton before but after this experience I would have second thoughts about using another Sheraton facility.
January 28, 2013
Rated 2 out of 5 by Bonnie43 Poor Service
While the hotel was lovely, the service was quite bad. Frankly, I'd rather stay at a lower end property with better service.
April 22, 2013
Rated 4 out of 5 by sma123 Amazing Hotel!
Only thing I disliked about the hotel was that you have to pay almost 10 dollars for wifi, but other than that it was great!
July 30, 2013
Rated 5 out of 5 by sandiaz excellant stay
what a great hotel--brought my family in from az before cruise had 4 rooms every thing was excellant-- would highl recommend
August 13, 2012
Rated 5 out of 5 by skykath Excellent hotel!
We stay in at least 25 Starwood hotels a year to maintain our Platinum status. This was one of the best! Great in every way!
November 21, 2012
Rated 4 out of 5 by RPH1 Customer service missed the mark
Wake up call was never executed, resulting in a cancellation of my first early appointment. Very costly. Very disappointed.
October 11, 2013
Rated 5 out of 5 by Beate61 Staff was very knowledgeable and helpful
Enjoyed my stay, very much. Hotel staff was very helpful with questions regarding places to go and things to see. Thank YOU
January 12, 2012