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1 chambre 1 chambres , 1 adulte 1 adultes , 1 enfant 0 enfants
Rated 3.4 out of 5 by 667 reviewers.
Rated 2 out of 5 by Needs Updating This property is conveniently located in the downtown area and is attached to the convention center. However, it is in need of being brought up to date. My room was not very comfortable nor inviting. We chose to be other places only to return to the room when we had to. It was a double that should have been a king. Two beds made the room cramped and you only had a small path to walk. A single king size bed would have made the room much more comfortable. No refrigerator was in the room of course, due to there was no room for one.. I am in doubt that this large property was sold out and I was told there was no way to switch to another room. When checking out, 200+ middle and high school students were in the lobby trying to check in and there was only 2 people working the front desks. It was approximately 11:00 am and the sign plainly says that check-in is at 3:00 p.m. I had to wait several minutes just to check out. NO sense of urgency was displayed to assist those who were checking out. April 26, 2013
Rated 5 out of 5 by Outstanding as Always Overall our stay was outstanding as always. The staff and service was impeccable. I was just a little disappointed in the foods available in the club lounge as well as the short and combined service times; the choices were the most limited I have yet experienced at any SPG hotel and at all the other places I have been a guest of the evening service hours were split between Hors d'œuvres and drinks and deserts after. Nonetheless, I was made to feel comfortable and like an honored guest; thank you! April 26, 2013
Rated 1 out of 5 by This hotel has a great outer look The hotel looks good from the outside and the lobby but the rooms need great improvements. The guest room we had the misfortune of staying in was very uncomfortable. The room had two full size beds, a table, a desk and a 4 drawer cabinet as well as a office chair. This was way to much for the room and because of all of the furniture we could not move around without being on top of each other. I was very surprised by the size and style of the room and suggest major changes immediately. Now lets talk about the bathroom which was no better and the shower was the worse I have ever experienced. The water pressure was awful it took forever for the water to get hot. For the price I expected the rooms to be spacious, the beds to be comfortable and the bathroom to be much larger. I would be more than happy to offer suggestions for improvement such as: clean carpets in halls, lobby and rooms. I would suggest to clean the furniture in the rooms and there needs to be more plug in. The ice bucket in our room was not only dirty but it also leaked and each moring the tray was full of water. Also to add more hazards the one plug in we could find was over the leaky ice bucket which was very dangerous. April 25, 2013
Rated 1 out of 5 by Sheraton Birmingha I was overcharged for my stay. When I arrived the room they sent me to was not cleaned. It took 1 hour to receive keys for another room. I arrived at 8:30 so it was unacceptable that late in the evening to wait for 1 hour. I have called and left several messages about my bill. It has been 3 days and I have not had a call back. April 24, 2013
Rated 3 out of 5 by This Hotel Needs Some Improvement I was shocked to find that there was no refrigerator or Microwave in the room. My tub had an issue that the staff fixed immediately. So your staff was very good. Our organization was considering the Sheraton Birmingham for a future convention, but I don't believe that's going to happen. No mints on the tables in the meeting rooms. There's got to be some complimentary services. April 24, 2013
Rated 4 out of 5 by Hotel Location Great Convenient to conference location April 23, 2013
Rated 3 out of 5 by Disappointed Beds were good, shower was weak. Price did not commensurate with accomodations. Bell carts should be available for customer use - especially on Sundays. Pool was down and never was made aware of it at booking. Having to pay daily for wifi was totally unacceptable. carpets in hallways were stained. April 22, 2013
Rated 1 out of 5 by Bad Experience I was at your hotel for a convention on April 19-21. When I arrived the lady at registration was very rude. I spoke with a manager and he took care of that. On Thursday night 2 doors down from me a dog barked all night. On Friday night a group of teens next door played and screamed all night. I called security twice and it did not stop. It went on until 4:45 in the morning. Then the dog started again on Saturday evening. I called security again and they came up and checked it but it did not stop. Then I was told that breakfast is $24.95 a person, that was ridiculous. The room was very nice and clean, but my stay was miserable. April 22, 2013
Rated 3 out of 5 by Was just okay :( The hotel & room were very clean. However the problem I had was that there wasn't any carts to load your luggage. They made you use the bellhop. The check in desk staff wasn't friendly except for one gentleman. They allowed the other guests( students) to be loud, yelling, and running in the atrium which all the rooms overlooked. This went on ALL hours of the night. Also, there was a problem with the water turning scolding hot without notice and my lock on my door was literally coming off which took 5-10 min to get in each time. Had my company not paid for my stay I would have requested a refund. April 22, 2013
Rated 4 out of 5 by One BIG drawback In general, I loved the hotel - it was clean, the staff was wonderful, and the room was great. HOWEVER - I was not warned when I booked (over the phone) that the same week as I was there (for business), there would be 1,000+ high schoolers there for a convention. The result was that from early in the morning until 1 or 2am, I heard high schoolers screaming, running through the halls, yelling across the atrium, and generally acting like children. Kids will be kids, but I was there on business and it made it difficult to sleep at night, or even to get work done in the evening as it sounded like there was a circus outside my door. The group of kids had FAR too few chaperones and kids were out of control. Good customer service would have been to warn me that I'd be there the same time as this group (a chaperon told me they'd booked almost a year in advance) and to recommend I stay at the connected Westin or another hotel. April 22, 2013
Rated 3 out of 5 by Guest Room When my daughter and I entered our room, we ordered room service, and began to get ready for bed. As I was walking to the phone I stepped om a wet spot on the carpet. My daughter stepped on another wet spot. All in all, there were 3 spots. The smallest of the spots dried over night, but the other two only dried some overnight. The next morning, I went to the Concierge, he contacted housekeeping, and someone came to dry the spots. That was satisfactory. That night, I went to turn the light out next to the bed, and the push button got stuck. I pulled it out, but the entire light fixture shifted on the wall. I unscrewed the light bulb in order to sleep. This was a bit concerning because I did not want the light to fall on me during the night. This is the reason I rated the stay average. April 22, 2013
Rated 1 out of 5 by Worst experience in a Sheraton ever I have been going to starwood hotels for 15 years. Mgrs in the past have always been sympathetic if I ever had a problem with any area with the hotel. Ie. check in , a.c heat. Etc. I had a horrific experience upon checking in. It took me 2 hours to calm down. I informed the mgrs. Assistant mgr.. She could not care less . She gave me lip service about how she'll take care of me when I come back. Does she really think I'm a dummy. This experience with how I was treated by mgrs. gave me a very poor taste in my mouth as to staying in any more sheratons. April 19, 2013
Rated 2 out of 5 by Due to the design of this hotel it is noisy On my first night the guests in the adjacent room were loud and disruptive, inhibiting my sleep. On my second night in the hotel, a large group of young students were extremely loud in the atrium area and disrupted my sleep. Security addressed the problem quickly on the first night. With a large contingent of business people in the hotel, the service for breakfast was sluggish and took too much time. April 19, 2013
Rated 1 out of 5 by Never again This hotel is aged and it's time for work to be done to keep loyal guests. The room was poor at best with mold in the shower , loose ceiling tiles and overall aged contents. I am a LOYAL SPG user but will not stay at this hotel again, and i'm in Birmingham monthly on business April 18, 2013
Rated 5 out of 5 by vacation I must say that the staff was the most friendly professional group of people we ever had the pleasure to stay with.....they made every moment a true pleasure. You should be very proud of everyone of them April 18, 2013
Rated 4 out of 5 by Wait times too long I was recently there for a conference (SCOLT) on the 11th, 12th, and 13th of April. My first "problem" was that even though I had a Do Not Disturb sign hanging on my door, a maid entered without knocking while I was preparing my next presentation. The second was checkout. I was to checkout at noon but needed to ask a specific question about my charges. I waited in line at checkout for 22 minutes. There were four people in front of me and approximately 20 people behind me waiting to checkout. There were only two clerks. If traditional checkout is at noon, there needs to be more than two employees. When I left to retrieve my valeted car on Saturday afternoon, I waited for 24 minutes to receive my car due to some type of traffice jam near the civic center. April 18, 2013
Rated 3 out of 5 by Overpriced for the quality I was attending a conference & was disappointed in the quality with regards to the price I paid. The staff I interacted with were nice. I did not however like the fact they lied to my colleague. I booked a room last minute because one of our presenters dropped out. When we talked to admin about getting conference rate due to the nature of the booking, they claimed I booked through Orbitz or something like that. I had my print out where I booked through the Sheraton website that was linked to the conference website. Just say no but don't lie about it. There were also problems with hot water, air conditioning, & the keys working. I was also appalled at the lack of reasonably priced food around such a large hotel. When you're on a budget & a tight schedule you may want to pack your own food. Needless to say, the hotel is overrated & overpriced. April 16, 2013
Rated 3 out of 5 by BAD EXPERIENCE We arrived at hotel around 10 PM, went to our room and found it had not been cleaned from the former tenants. Called the desk, went to the lobby for coffee to await the cleaning team. restaurant provided free coffee. went back up and room was still not clean. Lady came and cleaned it while we sat in the room and waited. She called for our luggage to be brought up - but it never came. We called back and eventually they brought it. It was around 1:15 AM by then. Not happy. They put a card with free breakfast cards in it under the door. No where to eat breakfast in a hurry the next morning when we had to be in the arena by 7:15 AM. When we checked out, we had to wait half an hour for our valet parked car. Not happy!!!!! April 16, 2013
Rated 5 out of 5 by Great front desk staff I stayed at the Sheraton for the Regional VolleyBall tournament. Very convenient location. One person that stands out the most was Cayce Sailing. He worked the Saturday night shift at the front dest. Very pleasant and super helpful!! Thanks again Cayce!!! April 15, 2013
Rated 4 out of 5 by Hot water would be nice It would have been nice to have hot water to shave and shower in the morning. At 7:00 am on 4/12/13 there was no hot water in my bathroom. At 6:30 am on 4/13/13 there was no hot water in my bathroom. April 15, 2013
Rated 3 out of 5 by This hotel did not meet our expextations The beds, being doubles, were too small and uncomfortable. The pillows were uncomfortable also. Parking was too far away. I didn't realize when I made reservations, that it was across from civic center. Was very crowded at hotel. April 15, 2013
Rated 3 out of 5 by terrible customer service Staff at check in very unhelpful. We arrived at 8:00 pm and our room was still not ready. NO apologies given. We finally got our room at 9:00 pm. Check out another disaster. Waited in line for 30 minutes. 2 people working the desk. Again no apologies. Lots of noise on first night due to a high school FBLA conference. We were placed on the hall with mostly teenagers. April 15, 2013
Rated 1 out of 5 by Horrible experience I've experienced nothing but problems. Three days in a row there were water issues (First no cold water, then no hot water). Restaurant service was incredibly slow. Restaurant staff was disinterested in the customers. My room was dirty the furniture was old. Food trays were left in the hallway for hours. I stayed at the hotel for a conference, and as a member of the conference organizing board, I was treated rudely by staff. I will recommend that no one use your hotel for a meeting in the future. My organization will not be back. April 15, 2013
Rated 4 out of 5 by Hotel has great features Everything flowed smoothly during our stay for the event we were attending. We did not have any special requests to be met by the staff however they were not offered; several events were going on this weekend. Overall The Sheraton met my expectations for a top quality hotel. April 15, 2013
Rated 2 out of 5 by Shocked Each year my wife and her friends stay at your hotel during the E-Womens conference. I always call an order a fruit tray and juice and have it delivered to there room as a surprise. This year I was told no. I work in customer service and if someone want to spend money with me I make it as easy as possible not impossible. First I was told I had to order 3 days in advance because there was not enough staff for the delivery. I then ask what would happen if someone in a room had the same request that night, They said it would happen. My question What does it matter who orders it, it takes the same number of people to make deliveries. Then I was told they could not take my credit card over the phone. What, this is 2013 right. I use my card over the phone daily. I felt like the staff was looking for a way out and did not want to be helpful at all. This was not a new request. I have placed this order every year. April 14, 2013
Rated 4 out of 5 by Plumming Hot Water cold - I had to run for 10 min. water brown (rust) when first cut on. April 10, 2013
Rated 4 out of 5 by This hotel needs more specialization to deal with groups 1st: The shuttle service needs revamping/organization; Maybe have some specials at the eateries to offer items for young people at a special price, especially when you are bringing in 1,000 young persons. Update your elevators. Also, the rooms booked were not the rooms received April 9, 2013
Rated 4 out of 5 by This hotel is in a great location This hotel is downtown, and there are many great places to eat close by. There is a great sports bar right in the hotel with very good food. April 8, 2013
Rated 1 out of 5 by Awful Staying at this hotel was the worst experience I've ever had at a hotel. Check in took forever. Clerk was rude. Manager not helpful at all. Rooms were old and falling apart. Valet was full both nights so we had to self park and walk. Hotel was very noisy and room service was terrible and they lost our order so we had to call many times. I travel a lot and stay in many hotels...this was the worst!! April 8, 2013
Rated 2 out of 5 by Disappointed Upon arrival we had no toilet tissue in our restroom. There were only 4 or 5 sheets of kleenex in the box and the box was not replaced during our stay. The toilet would not flush properly. April 8, 2013
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