Rated 5 out of 5 by Crispy13 loved my stay here
Great place to stay if you are going to the convention center. The front desk staff was very professional and attentive to our needs. We also received great service at the sports bar and the food was also good. The valet workers went the extra mile to accommodate us.
December 30, 2013
Rated 4 out of 5 by Slauren Great location!
The Sheraton is a beautiful hotel! We stayed during the Crafwish Boil so the location was perfect. The only complaint I have is that when we arrived there was a used towel hanging up over the shower. It was stiff and dry so obviously it had been there. It was a disappointment because I was so satisfied with everything else.
May 14, 2012
Rated 2 out of 5 by ericamiles second experience
We tried the Sheraton again for the second time. Once again, I was disappointed. I booked online through your website. I specially request a king bed. When I got there the man at the counter said"all we have our doubles". After I paid extra for a king. And the door on room didn't close unless locked. It was awful experience
October 29, 2012
Rated 5 out of 5 by Slow A good night's sleep!
We enjoyed staying at this hotel. The room was clean and comfortable. The bed was especially nice. We had a good meal at the sports bar. This is a hug complex soon it pays to listen carefully to directions to various areas of the hotel! Very nice facility!
January 1, 2014
Rated 4 out of 5 by sandbeaches Service
I enjoyed my stay! I wanted to recognize the restaurant servers. I am on a very strict diet and they were so accommodating. Very friendly and helpful. I also want to send a special thanks to Edward- the shuttle driver was amazing. He drove me to the grocery store upon my arrival. He is the best. Hope to be back soon
August 9, 2013
Rated 4 out of 5 by Willieb51 Too hot for comfort
The teperature in my room was unbearable on the 17th floor. It was too hot to sleep at night. I informed the staff and they moved me to a better room on the third floor. The staff was excellent in trying to accomodate my needs.
January 13, 2014
Rated 1 out of 5 by Veterinarian poor stay
I stayed at your hotel in Birmingham on Dec. 29,2012. Check in was a joke as hundreds were trying to check in for the concert at BJCC. The room was terribly cold and took hours to warm up. On Sunday morning there was no hot water available to shower so I used the coffee maker to make enough hot water to shave with.
January 2, 2013
Rated 2 out of 5 by SnowAngel012814 Average at best
Only good thing is the sweet room attendant, Sharon. She was very helpful.
February 12, 2014
Rated 4 out of 5 by 1Moe Nice Downtown Hotel
Connected to the Birmingham Convention Center, which is convenient for those attending events there. Staff was very friendly and helpful. Was pulling a motorcycle trailer behind my truck, and unfortunately, parking accomodations were inadequate. Had to put my rig in an unsecured lot 2 blocks away from the hotel.
February 7, 2013
Rated 4 out of 5 by yunch Great Hotel, beware of rooms next to Elevator
Hotel was a very pleasant stay. If you are a person who is very sensitive to noise, a room near the elevator (King Suite), you will experience a subtle hum that is bothersome. Hotel Staff did everything they could to accommodate us even to the point of refunding our points. SO the staff is extremely responsive.
October 24, 2012
Rated 5 out of 5 by Illinoisvisitor257 Golf trip
Stayed at this hotel during a golf trip. Rooms and staff were great. Casey's sports bar is average at best. Venturing out to another establishment for better food selection is recommended. Plan to pay for parking. $8 per day in nearby garage. Not terrible but it was unexpected in a smaller city like Birmingham.
November 17, 2012
Rated 2 out of 5 by anonymous27 Adequate
Hotel is adequate for small numbers of guests just passing through, but not so good for conferences. Serious lack of readiness in main dining room. Staff unwilling to seat guests even thought seating available "because kitchen is behind." Multiple latches non-functional in ladies rooms near meeting areas. .
September 9, 2012
Rated 2 out of 5 by thom123 very disappointed
For the cost of this hotel the beds were hard as a rock. I travel frequently and I wish I had stayed somewhere cheaper that has a better bed. We ate the breakfast in one of their restruants. The service was terrible. For 17.00 I had to go hunt the waitress down to get refills and my check. Very Overpriced!
January 22, 2013
Rated 1 out of 5 by Dogs3 Dissatisfied
Rooms that had been booked 6 wks in advance were not ready at check-in time. Two no-smoking rooms had been book and one of the rooms was not a non-smoking room. There was no hot water to bathe or shower. Valet parking in a non-desirable area of Birmingham was full on the 2 occasions we tried to valet park.
January 7, 2013
Rated 1 out of 5 by Moose22 Zero maintenance program
Different room ,same problems as my last trip to this hotel.Sink was clogged up and HVAC filter was clogged up. Also had mold on the shower ceiling.Asked to speek to a manager, he did not call. I asked that no one come into the room unless we were there, so they were in the bathroom when my wife returned!
January 17, 2013
Rated 4 out of 5 Sand69
The front desk staff were excelent, the waiters/waitresses were very efficient, but I was disappointed that I could not get a bellman to load and take out my luggage, and then there was a 40 minute wait on the valets bringing the car for me to leave. I did not expect that having to pay $20.00 for parking!
October 29, 2012
Rated 5 out of 5 by Dickyjo Feels like home.
My wife and I (and our kids) have really come to love this Sheraton. I've stayed here on business and personal "getaway" travel. The staff always goes over the top to make us feel at home. The breakfast buffet is tops and the facility is always clean, up to date and comfortable. Convenient location too.
November 20, 2012
Rated 2 out of 5 by MikeG Noisy ， unprofessional staff
The environment is so noisy, we can hear the talking from the neighbor room and the door slam sounds. And when I checked out the guy at the front desk charged me more than normal and let me wait there for about half hour there. Additional the swimming pool is still not open for about half year already.
June 2, 2013
Rated 3 out of 5 by Bebe Convenient Location Hotel
The best thing about this hotel is the service.
The staff could not have been more helpful.
From helping me with my luggage to and ar-
ranging a shuttle to take me to the YMCA.
Unfortunately, I find the fact that the facilities like the pool that have not been available since January is unacceptable.
May 26, 2012
Rated 5 out of 5 by tcannon Excellent Accomodations
We had an excellent experience with our first stay at the Sheraton Birmingham! The staff went above and beyond to satisfy our needs. The room was outstanding! All of this on a concert night with 150 guests lining the lobby waiting to check-in! Thank you for a great experience! Can't wait to come back!
January 1, 2013
Rated 5 out of 5 by greenbean14 The staff is guest oriented
The staff was very helpful in fulfilling all questions asked to include knowledge about the events at the BJCC across the street. The hotel's amenities and features such as the sauna and sky caps, were very useful.
January 8, 2014
Rated 5 out of 5 by FLJoe The staff were friendly and the room was very clean
This is an outstanding hotel. I want to express my appreciation to Mr. Freddy Ridas for his professionalism, warm and friendly personality during the check-in process. Mr. Ridas made me feel welcomed and at home the second I walked up to the check-in counter. He is one of the best! Thank you.
October 4, 2013
Rated 2 out of 5 by Unhappy6floor Needs Updating
This property is conveniently located in the downtown area and is attached to the convention center. However, it is in need of being brought up to date. My room was not very comfortable nor inviting. We chose to be other places only to return to the room when we had to. It was a double that should have been a king. Two beds made the room cramped and you only had a small path to walk. A single king size bed would have made the room much more comfortable. No refrigerator was in the room of course, due to there was no room for one.. I am in doubt that this large property was sold out and I was told there was no way to switch to another room. When checking out, 200+ middle and high school students were in the lobby trying to check in and there was only 2 people working the front desks. It was approximately 11:00 am and the sign plainly says that check-in is at 3:00 p.m. I had to wait several minutes just to check out. NO sense of urgency was displayed to assist those who were checking out.
April 26, 2013
Rated 5 out of 5 by RobbyQ Great Features of this hotel
The hotel provided exceptional services, excellent room, excellent comfort and outstanding services. Mary and Yvonne at the front guest services did an outstanding job to make things really better. I will always cheerish staying at this hotel. Looking forward to its Club level opening and pool also.
January 6, 2013
Rated 5 out of 5 by tabbypatrick Had a Great Stay
We were attending a convention held in the hotel. We stayed for four nights and had an enjoyable stay. The rooms were clean and had adequate space. The staff was exceptionally friendly. We also attended a couple of banquets and the food was much better than expected. We will be back next October.
October 18, 2012
Rated 4 out of 5 by nicki76 Comfortable sleep
One of the best part of our stay was the comfort of the room. I just wish that the hotel had complimentary breakfast.
January 31, 2014
Rated 4 out of 5 by hotelsnob Very Welcoming Property
The young lady who assisted with our check in was amazing, sorry I did not get her name. She has a great personality, very helpful and remembered us later in the evening, first class staff member. Also the gentleman out front were very helpful. Overall amazing staff, exceeded our expectations.
June 5, 2012
Rated 5 out of 5 by MsT62 Beautiful Hotel
Great hotel connected to the convention center. We were there for a conference. Did not like the view of the first room we were assigned. Was offered another room, our new room faced the atrium wonderful view. Staff very nice. I would recommend this hotel and would stay at this location again.
July 10, 2012
Rated 5 out of 5 by Claraann Just one staff member
Every staff member was warm and inviting except for one. She was not ugly just non-attentive to her task and certainly not warm. I am not a high need person but she was not what you want people to experience. It is my hope that she was just having a bad day. Everything else was exceptional!!!
June 15, 2013
Rated 1 out of 5 by Maggie31 guests yelling and partying in atrium lobby
We were unable to sleep due to the noise late at night. Guests were yelling and partying in the atrium lobby at 2:00 and 3:00 am. Everything echoes up to the rooms above. I understand that your hotel was hosting a convention/meeting of some type, but that is unacceptable for the other guests.
March 17, 2013