伯明翰喜来登酒店

  • 美国
  • 阿拉巴马州,
  • 伯明翰
  • 小理查德·阿灵顿大道北 2101 号
  • 邮政编码 35203
  • 地图

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Age Requirement Policy

Guest must be 18 years or older with valid identification to reserve a room.

Rated 3.4 out of 5 by 566 reviewers.
Rated 4 out of 5 by Nice Downtown Hotel Connected to the Birmingham Convention Center, which is convenient for those attending events there. Staff was very friendly and helpful. Was pulling a motorcycle trailer behind my truck, and unfortunately, parking accomodations were inadequate. Had to put my rig in an unsecured lot 2 blocks away from the hotel. February 7, 2013
Rated 4 out of 5 by Great Hotel, beware of rooms next to Elevator Hotel was a very pleasant stay. If you are a person who is very sensitive to noise, a room near the elevator (King Suite), you will experience a subtle hum that is bothersome. Hotel Staff did everything they could to accommodate us even to the point of refunding our points. SO the staff is extremely responsive. October 24, 2012
Rated 5 out of 5 by Golf trip Stayed at this hotel during a golf trip. Rooms and staff were great. Casey's sports bar is average at best. Venturing out to another establishment for better food selection is recommended. Plan to pay for parking. $8 per day in nearby garage. Not terrible but it was unexpected in a smaller city like Birmingham. November 17, 2012
Rated 5 out of 5 by The staff is guest oriented The staff was very helpful in fulfilling all questions asked to include knowledge about the events at the BJCC across the street. The hotel's amenities and features such as the sauna and sky caps, were very useful. January 8, 2014
Rated 2 out of 5 by Adequate Hotel is adequate for small numbers of guests just passing through, but not so good for conferences. Serious lack of readiness in main dining room. Staff unwilling to seat guests even thought seating available "because kitchen is behind." Multiple latches non-functional in ladies rooms near meeting areas. . September 9, 2012
Rated 2 out of 5 by very disappointed For the cost of this hotel the beds were hard as a rock. I travel frequently and I wish I had stayed somewhere cheaper that has a better bed. We ate the breakfast in one of their restruants. The service was terrible. For 17.00 I had to go hunt the waitress down to get refills and my check. Very Overpriced! January 22, 2013
Rated 1 out of 5 by Dissatisfied Rooms that had been booked 6 wks in advance were not ready at check-in time. Two no-smoking rooms had been book and one of the rooms was not a non-smoking room. There was no hot water to bathe or shower. Valet parking in a non-desirable area of Birmingham was full on the 2 occasions we tried to valet park. January 7, 2013
Rated 1 out of 5 by Zero maintenance program Different room ,same problems as my last trip to this hotel.Sink was clogged up and HVAC filter was clogged up. Also had mold on the shower ceiling.Asked to speek to a manager, he did not call. I asked that no one come into the room unless we were there, so they were in the bathroom when my wife returned! January 17, 2013
Rated 4 out of 5 Sand69 The front desk staff were excelent, the waiters/waitresses were very efficient, but I was disappointed that I could not get a bellman to load and take out my luggage, and then there was a 40 minute wait on the valets bringing the car for me to leave. I did not expect that having to pay $20.00 for parking! October 29, 2012
Rated 5 out of 5 by Feels like home. My wife and I (and our kids) have really come to love this Sheraton. I've stayed here on business and personal "getaway" travel. The staff always goes over the top to make us feel at home. The breakfast buffet is tops and the facility is always clean, up to date and comfortable. Convenient location too. November 20, 2012
Rated 2 out of 5 by Noisy , unprofessional staff The environment is so noisy, we can hear the talking from the neighbor room and the door slam sounds. And when I checked out the guy at the front desk charged me more than normal and let me wait there for about half hour there. Additional the swimming pool is still not open for about half year already. June 2, 2013
Rated 5 out of 5 by The staff were friendly and the room was very clean This is an outstanding hotel. I want to express my appreciation to Mr. Freddy Ridas for his professionalism, warm and friendly personality during the check-in process. Mr. Ridas made me feel welcomed and at home the second I walked up to the check-in counter. He is one of the best! Thank you. October 4, 2013
Rated 3 out of 5 by Convenient Location Hotel The best thing about this hotel is the service. The staff could not have been more helpful. From helping me with my luggage to and ar- ranging a shuttle to take me to the YMCA. Unfortunately, I find the fact that the facilities like the pool that have not been available since January is unacceptable. May 26, 2012
Rated 5 out of 5 by Excellent Accomodations We had an excellent experience with our first stay at the Sheraton Birmingham! The staff went above and beyond to satisfy our needs. The room was outstanding! All of this on a concert night with 150 guests lining the lobby waiting to check-in! Thank you for a great experience! Can't wait to come back! January 1, 2013
Rated 2 out of 5 by Needs Updating This property is conveniently located in the downtown area and is attached to the convention center. However, it is in need of being brought up to date. My room was not very comfortable nor inviting. We chose to be other places only to return to the room when we had to. It was a double that should have been a king. Two beds made the room cramped and you only had a small path to walk. A single king size bed would have made the room much more comfortable. No refrigerator was in the room of course, due to there was no room for one.. I am in doubt that this large property was sold out and I was told there was no way to switch to another room. When checking out, 200+ middle and high school students were in the lobby trying to check in and there was only 2 people working the front desks. It was approximately 11:00 am and the sign plainly says that check-in is at 3:00 p.m. I had to wait several minutes just to check out. NO sense of urgency was displayed to assist those who were checking out. April 26, 2013
Rated 5 out of 5 by Great Features of this hotel The hotel provided exceptional services, excellent room, excellent comfort and outstanding services. Mary and Yvonne at the front guest services did an outstanding job to make things really better. I will always cheerish staying at this hotel. Looking forward to its Club level opening and pool also. January 6, 2013
Rated 5 out of 5 by Had a Great Stay We were attending a convention held in the hotel. We stayed for four nights and had an enjoyable stay. The rooms were clean and had adequate space. The staff was exceptionally friendly. We also attended a couple of banquets and the food was much better than expected. We will be back next October. October 18, 2012
Rated 4 out of 5 by Very Welcoming Property The young lady who assisted with our check in was amazing, sorry I did not get her name. She has a great personality, very helpful and remembered us later in the evening, first class staff member. Also the gentleman out front were very helpful. Overall amazing staff, exceeded our expectations. June 5, 2012
Rated 5 out of 5 by Beautiful Hotel Great hotel connected to the convention center. We were there for a conference. Did not like the view of the first room we were assigned. Was offered another room, our new room faced the atrium wonderful view. Staff very nice. I would recommend this hotel and would stay at this location again. July 10, 2012
Rated 5 out of 5 by Just one staff member Every staff member was warm and inviting except for one. She was not ugly just non-attentive to her task and certainly not warm. I am not a high need person but she was not what you want people to experience. It is my hope that she was just having a bad day. Everything else was exceptional!!! June 15, 2013
Rated 1 out of 5 by guests yelling and partying in atrium lobby We were unable to sleep due to the noise late at night. Guests were yelling and partying in the atrium lobby at 2:00 and 3:00 am. Everything echoes up to the rooms above. I understand that your hotel was hosting a convention/meeting of some type, but that is unacceptable for the other guests. March 17, 2013
Rated 4 out of 5 by Best Service This is the best service you will get at any hotel. Every employee obviously sees every part of customer service as part of his or her job. We were on the upper floor, and it was a bit warm, and the a/c never completely cooled our room. It wasn't terribly hot, but it wasn't very cool either. April 8, 2013
Rated 4 out of 5 by Excellent Stay BUT The rooms were comfortable and service from staff was great but I didn't wish to have twice my actual bill charged to my credit cards. As of today (8/18/12)I am still waiting for the return of the excess charges. Too bad that you can't refund overcharges as quick as you charge for services. August 18, 2012
Rated 3 out of 5 by Mixed Bag The facility is nice overall. The staff is generally very pleasant. The rooms are clean and comfortable. But, as a Platinum, I am continually disappointed in this hotel. The weird thing is, I've brought the issues up more than once to no avail. For instance, I've stayed there the past two weeks. Out of 7 days, I received a newspaper at my room once. And, the gift shop where you can buy necessities, which is operated by a contractor, may just be closed for a solid hour during its normal operating hours. It was last Thursday from about 8:10pm. And then there was the bizarre incident two weeks back when I could not get hold of room service or guest services for at least 30 minutes. No matter what phone button I pushed, I was forwarded to my voicemail. (I had no messages.) Essentially, the hotel's 2nd and 3rd shifts seem to have a poor sense of customer service, while the day crew is much better. One other disappointment - the hotel's concierge club is permanently shut down and closed off. Pathetic. March 20, 2012
Rated 5 out of 5 by This hotel has everything This was a great place to stay especially if attending a conference in the building also. Everyone treats you nice and courteous. We never had to leave the hotel as it had everything from breakfast to supper. The meals were excellent and we were treated as if we were someone important. May 19, 2013
Rated 4 out of 5 by Nice Hotel with all the features needed. Everything was great except the beds. February 3, 2014
Rated 2 out of 5 by The room needed some maintenance Several things in the room were broken or didn't work: broken dresser drawer; alarm clock could not be set; TV remote didn't work right; wall sconce lights difficult to turn on and off because buttons were stuck. Bed was comfortable. Heat/air worked fine. November 12, 2013
Rated 4 out of 5 by Lock Down in the Sheraton during a Snowstorm! Attended a conference at BJCC and the Sheraton is connected to it. I was expecting issues with meals because I usually have to eat by myself...not a pleasant thought anywhere. On Tuesday during my stay it snowed an inch and that literally closed down the city. Not the Sheraton's fault, not the mayor's fault, not the meteorologists fault (well, maybe...). What the hotel staff did not make clear is that there's a trolley that runs from the hotel to the "restaurant district", so I spent Saturday through Tuesday morning scrounging around for meals. Once the snow hit, no one had any choices. The hotel was extremely accommodating by changing the hotel restaurants to buffets so that things moved somewhat quickly. Food fare wasn't very great, but we had it. Most of the housekeeping staff stayed at the hotel for three days and only one day, I didn't have housekeeping services...pretty darn good. The staff were all friendly and efficient, that was stellar. I would have enjoyed free coffee stations and carts for supplies to be out. The coffee did happen the last day and I snagged a housekeeping staffer for toilet paper one day. So, even though it wasn't my best hotel experience ever, hats off to the Birmingham Sheraton management and staff!!! January 31, 2014
Rated 4 out of 5 by This hotel needs more specialization to deal with groups 1st: The shuttle service needs revamping/organization; Maybe have some specials at the eateries to offer items for young people at a special price, especially when you are bringing in 1,000 young persons. Update your elevators. Also, the rooms booked were not the rooms received April 9, 2013
Rated 2 out of 5 by Housekeeping issues When I checked in the clerk asked if I wanted to participate in the "green" program. I declined and told her no, that I needed the room cleaned each day, and I especially needed towels every day. Our room was not cleaned the first day and I had to ask twice for fresh towels. August 5, 2013
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