Rated 4 out of 5 by allworknoplay This hotel was very good but ..........
Location does not provide for adequate public transportation, bus line, light rail or even a guest hotel shuttle. With that said,the front desk staff did not inform us that there was a rental car company on site (across the lobby)., when we inquired about transportation.
The rental car company did not have a visible sign outside of their tiny cubby hole sized office which we overlooked until 3 days into our stay. We did rent from them, their staff was helpful.
December 10, 2012
Rated 4 out of 5 by Sue19465 Visit in March 2014
Overall I would rate this hotel highly. There were a few things that annoyed me. Our maid, whom we tipped, did not replenish the coffee, soap, shampoo, etc which I found annoying as we did use those daily. Also we took the shuttle to the Disney Park and the driver told us where he'd pick us up. We planned out day around the pick-up time and we went to where the driver told us he'd pick us up (where he dropped us off) and it was the wrong location and the bus came/went without us. When we called he said it would be another half hour or so so we spent $25 on a taxi back. The next day we drove ourselves. That was annoying. Plus the drinks at the pool were very pricey but I suppose should be exected. Otherwise the staff were welcoming and the pool very nice. I would say the location gets the highest praise as you can walk to many things in the area.
March 11, 2014
Rated 2 out of 5 by Judy101 Not as Clean as expected
The first room that we were in was not a pool view, as I had requested, I would have had I leaned over the railing and hoped that I did not fall off to see the pool, and the building smelled of bug spray. (building 3) The front desk moved us to another room in the main part of the hotel, which housekeeping forgot to vacuum, and they also forgot to remove the dirty wash cloth from the previous guests, that was hanging on the shower rod in the bathroom. (1528)
November 12, 2013
Rated 4 out of 5 by DrMimi Hot & Cold
So many good things about this hotel (hot!) and a couple of things they need to attend to (cold). Firstly, the "urban" view is lackluster and the traffic noise somewhat loud. It made it hard to get a good night's sleep. I definitely recommend a courtyard view for a more restful stay. We ordered room service and were given an ETA of 45 minutes. After an hour and a half we called room service who'd apparently lost or forgotten about our order. They made the meal complimentary and once it arrived it was delicious. A minor point: we were surprised that our tray, which we placed outside our door at 9pm, had still not been removed by 7am. Finally, the water pressure never came on full- force no matter the time of day so it can't be attributed to use at leak usage times. Also, the shower water never got hotter than "tepid", at best.
March 2, 2013
Rated 3 out of 5 by Jaybird58 Check In
Room was not ready upon arrival at 5:00 p.m. Four guests in the line next to me checked in while I stood there. Had previously asked for a Deluxe Room, King Bed. Requested High Floor, Quiet Room. Was given a suite (and I use this word loosly) as an upgrade for my wait. "Suite was in Bldg 3. Second Floor. In front of elevator. No balcony. View of palm tree. Terrible room. Had to go back to check in and was given correct room. Was late for a dinner meeting.
February 12, 2013
Rated 3 out of 5 by Castle107 Hotel has nice external facilities
Three areas of concern:
1. Initially the AC/Heating unit wouldn't function and contacted maintenance to get it working.
2. The room had two queen size beds but no chair. I realize that space may be a premium; however, the chair would have made things easier.
3. Housekeeping. We were involved in the Disney Marathon Week (5 days) and our room was vacant at different times (4am until 11am) than what the staff was used to seeing. After the events at Disney we would return, take showers and rest until late afternoon. As a result, we had our room made up only once in our entire stay. We did request towels, etc on the other days. On one of the days of our stay, the housekeeper did come in about 3pm and we stated that would be leaving in a few moments but she never returned and the room was not cleaned nor were towels left to replace soiled ones.
January 13, 2014
Rated 3 out of 5 by MA38 kids loved pool area
we live in Sarasota and take kids to Orlando 4-5 time a year. Hotel was just ok. Pool area was great for kids and there were a lot of kids! Hotel is on busy street and sirens woke us up 3--4 times a night. Pool was open to 11pm but pool food and bar closed at 9:30? Inside bar also closed at 10:30. No food after 11pm whatsover. There are better hotels on disney grounds just as cheap if you look for the good deals. I would stay somewhere else next time.
June 17, 2013
Rated 5 out of 5 by FinlayB Great Hotel to see Mickey...
Sheraton really came through for us when we went to Disney. It was conviently located near the resort with free transport on a daily shuttle. The schedule could have had a few more runs, but it was still acceptable so we did not need a rental. The hotel was with in walking distance of alot of great restaurant if you have a large family (we were 6) ... I best part was the hotel had 2 great pools as well that the kids loved since they love the water...
October 29, 2012
Rated 3 out of 5 by Lambo Room was NOT very clean at all
I stayed at this hotel on 4/10 to 4/12 and the room set up was really nice with bunk bed for the kids. However, the room was not clean at all. The room's air was stale, the sofa had stained all over and dusts in the room too. The carpet was not clean either. The AC make so much noise that would wake you up middle of night. No air in the bathroom and no vent too. The only thing that was good is that it is close to Disney Downtown. That's about it.
April 29, 2012
Rated 5 out of 5 by Divine1041 Excellent Stay
Great services,wonderful pillows and very friendly staff!
June 9, 2014
Rated 3 out of 5 by Nomad eh for SPG
SPG is barely accepted here. No club room. Room upgrade not given with Gold here (was told to check w/ desk upon check in although it was never going to happen), points not taken to upgrade room. Resort fee (?) waived w/ gold but Parking still 10 bucks to park in back of lot that was reduced for their valet servce. SPG floor is generously alloted on 3rd floor w/ street view. No late check out.
Bed nice, Shuttle bus not taken after seeing schedule, Safe broken, out of wash cloths, out of reg coffee too i guess, tub drained too slow.
Pool(s) nice, cabanas are $illy.
Beware if u drink at poolside as they will tip themselves 18% ... and they still leave tip line for u, nice....
4K points/day is a good rate being 15min from WDW, so it's a bit of supply/demand attitude here.... .
... and the 5 star reviews are all from new posters, it seems....
April 4, 2012
Rated 4 out of 5 by JDK2014 Great staff
Luis in housekeeping went above and beyond to get my daughter's blankie, that we inadvertantly left, back to us ASAP. Thank you for understanding the importance of a childs security blanket!
There to celebrate her Birthday had balloons ready when we got there! Overall very pleased not the newest but updated nicely and great place to relax after a day at disney. Thank you again to Luis! You are a fantastic employee and asset to the hotel
January 30, 2014
Rated 5 out of 5 by Sarah26 Service Deluxe
We had such a great stay at the resort. We were not sure what to expect but all of the reviews had been great and we concur with everyone elses comments. From the check-in with Katie to our last day by the pool with Oscar, everything was great. The service was great! The rooms were really comfortable and while they appeared to be small, they were layed out very smartly. The only thing that could use attention were the elevators which were slow.
March 17, 2013
Rated 5 out of 5 by Vivian25 Better than expected
I had stayed before the renovation and did not think that it would look as good as the pictures on the website. Boy was I wrong. It exceeded it. The pool area is amazing!!! My teenagers had so much fun even enjoying the slide. The outdoor bar/grill was amazing; the food and service was exceptional. The staff remembers you and is so friendly, interacting with us and always smiling. I recommend to everyone. Plan on staying here again and again.
August 1, 2012
Rated 4 out of 5 by Sammy28 Great location in Orlando
The Spa was not really set up to do Mani-Pedis very well. They don't have spa chairs with a whirl pool bath yet. I guess they are fairly new at this location. They used tea pots with hot water, and poured it into a basin. The water was way too hot at first, then they cooled it with cool water. They also don't have any "dryers" for the polish to set. For the prices, I would go somewhere else. My mother had a massage, and said it was wonderful!
January 8, 2013
Rated 2 out of 5 by LDMassachusetts Better Online Than in Real Life
I have to say, the hotel is fine; yes, it needs improvements, but overall it's, well, just fine. That said, I was mostly disappointed due to the online image. It looked AMAZING online and it's just not. My biggest disappointment was how limited the transportation options were to the park (only one or two buses/day that had to stop at many other hotels AND the drivers were pushy about asking for tips). Also, our room was in need of renovation: The bathroom was very, very small and everything had a moldy smell. I did like that we had a separate living room and bedroom. Also, we did like the spa (massages) and the pool bar. The worst, though, was upon arriving, the front desk person pointed us toward the elevator to our room; it took us 15 full minutes to find the elevator (you had to go around a building and out a gate). This was very frustrating.
November 24, 2012
Rated 2 out of 5 by Paty Insect infested hotel
I booked this hotel assuming it was a 4-star hotel/resort based on the brand name. We found the floor to be dirty, ant infested around the bathroom sink and tub and we killed 2 roaches, one on the floor and one we found in the drawer! When I mentioned it to the hotel staff, they thanked me for bringing it to their attention and said they would make a notation...nothing else. This is an old facility and age shows everywhere.
February 17, 2014
Rated 5 out of 5 by smart73 Above and Beyond
Let me start by saying, both the resort and SPG are Awesome! They went beyond for my family to correct a reservation error. I truly can't put into words how much we enjoyed and enjoy this property , we stay here all the time. Pool area is great for kids with activities, the restaurant has great food, and the bar makes great drinks. But front desk is who I want to thank, Lisa went out of her way for our family. Thank You,
The Smart Family
September 2, 2012
Rated 4 out of 5 by Starwood04 Good and Clean hotel
I only stayed here one night after a long drive. Overall it was very comfortable and they great air conditioning. However the smoke alarm started beeping randomly at 5 am and continued all morning
May 27, 2014
Rated 5 out of 5 by Durancitos17 Thank you!
My last experience with a Sheraton hotel made me wonder if I would ever stay at a Sheraton again. The SPG representative convinced me to give the brand another chance. I'm glad I did. This hotel was wonderful. The room was quiet, clean and relaxing. I was recognized and respected as a gold member. Room service was prompt and efficient. Thank you for changing my mind of what it is to stay at a Sheraton.
March 19, 2014
Rated 3 out of 5 by Swallows2008 Sheraton Buena Vista Not What I Expected
From the Front desk to the cleaning staff everyone was exceptionally friendly and helpful. They are all an asset to the Sheraton Hotel. I hope they are all acknowledged for that. Although the pool is a nice feature, I feel the hotel is much too lax with its regulations. I think 11 pm is too late for a pool to be open at night. Many people, including myself do not want to be kept awake by the noise that goes on so late by noisy adults and children. The last night of my stay I needed to get to sleep early in order to get up at 5:00 am to get to the airport on time. I had to turn the air conditioner up and the TV on in order to drown out the noise coming from the pool area. By the time I was asleep, I was awakened by people laughing, talking, kids yelling and running in the hallway and slamming the doors.
Sorry, but this is one place I would not come back to.
November 12, 2013
Rated 5 out of 5 by Travelingman57 What a transformation!!
This hotel was recently remodelled and what a job they did! If you remember the old Safari forget it! This place is first class from the Valets to check out. Rooms are clean and comfortable. Staff is always responsive to any of your needs.
I went from NOT staying at the old Safari to always staying at this property when in Orlando!! Check it out-you'll be happy you did!
Kids will love the pool and slides!
March 10, 2014
Rated 2 out of 5 by JVLev Proximity to Theme Parks...
As a business traveler dedicated to SPG, this hotel was in shockingly poor condition. The pool was nice, the lobby was nice, that where it ended. Rooms were musty, and dirty. Bathroom had what appeared to be mold spots. Bed and sheets were Sheraton quality. Housekeeping replaced most towels, that is it. If you are looking for a hotel where your children can run wild, and do not care about decent room quality, this is your hotel.
May 28, 2013
Rated 4 out of 5 by pinkmom01 Disney area location!
We stayed at this hotel for 10 days the room was spacious and clean. My daughter loved the pool area and the water slide. The location was great! less than 5 minutes from Disney and walking distance from great restaurants! My only concern was that I had to park my car in a near fast food restaurant parking lot almost every night! since the hotel one was full. Other than that we had a great time and we really enjoyed our stay!
July 15, 2012
Rated 5 out of 5 by Toni This hotel is Great!!!
What a great experience. The Sheraton Lake Buena Vista was a perfect start and end to vacation. A very important feature when booking a room for me is its cleanliness. And it met all expectations. The staff was wonderful, the amenities were exactly what we were expecting and the activities were great for families. I would recommend this hotel to anyone. Looking forward to the new banquet facilities! Can't wait to visit again.
August 23, 2012
Rated 2 out of 5 by right1315 Tthe room
After I check in the next morning we told the front desk they was Ants around the desk area. and the guy that was there he just said okay i well let know!!!.and then here we are now heading for a conference that we were there for are getting ready to put the pan out of my bag in a paper in there is ants every where.we told two different manager. The manager that check this out did give us one night free. This should moved us
September 30, 2013
Rated 2 out of 5 by Pina Room 727 Needs Improvement
I staying in room 727 on October 6, 2012 and was very disappointed. I had gone to Disneyworld all day and just wanted a good night sleep, but the airconditioner sounded like it needed a new compresor and was very loud and then the refrigerator was plugged in and set on the coldest setting, but wasn't working and my food spoiled. I requested they credit some my Starwood points and was told I would receive back 1,000 points.
October 10, 2012
Rated 5 out of 5 by BOOBA14 great location and features
loved the heated pools and availability
salt water pools were awesome
entertainment for the kids programs were great
pool side lunch"s delicious
May 27, 2014
Rated 4 out of 5 by Jim1938 Mr.
Arrived at 1 p.m. Room was not available until 4 p.m. Since the hotel stated check in was 3 p.m., I expected the room to be ready at 3 p.m. It's not good business practice for a hotel not to have room ready at their check in time. The regional manager gave many excuses but none were acceptable to me. It's your business. Rooms should be ready at the check in time you state. There were many others in the same situation.
October 23, 2013
Rated 3 out of 5 by TheInvisibleGator Awful musack!
Perhaps it is just Orlando or the US, but I find it truly unpleasant to have to listen to endless nauseating hours of "Christmas" music in public areas. There is no escape. Even sitting on the balcony of one's room. The other headache was the difficulty I had getting a taxi. They contract with an extortionate black cab firm that charged me usd18 for a 10 minute ride to another hotel. The meter rate would be half that.
December 21, 2012