Rated 5 out of 5 by Mog2 Great except water pressure and restaurant hours
Friendly staff, comfortable room. Only thing is I wish the water pressure in the shower were stronger and the Morgans restaurant hours longer. Wanted to eat there for dinner only to find they only open for breakfast
January 7, 2014
Rated 4 out of 5 by nailchick77 Great room, Expensive bar!
The room was excellent as usual but I wish we would have brought our own booze. $28 for 2 double vodka gimlets made with Smirnoff! Despicable, when a 750ml sells for $10 in the store! I expect to pay a little more, but come on! Food was great!
October 3, 2012
Rated 5 out of 5 by ValleyGram Fantastic
Our reservations were last minute and we had our grandchildren with us. The staff was helpful and attentive. Our room was spacious, pleasant and clean. We used the pool and the fitness center. Room service was prompt. It was a treat for all.
September 26, 2012
Rated 4 out of 5 by mouse01 mouse in the Hotel
As I checked out I told that a mouse was in the room. I saw it at 3 pm on the 12th and again at 2 am on the 13th. I removed the food I had in the room, but he came back to skurry around some more. Good luck trying to get rid of that bugger.
February 14, 2013
Rated 4 out of 5 by Maximus Conveniently located to I-5 and restaurants!
After a long day driving this property was a pleasantsurprise, easy to find and easy return to the I-5!, next door to several resaturants and only one block to a beautiful park!, Pet friendly and staff was super friendly! I will stay again!
January 10, 2013
Rated 4 out of 5 by Cathy35 Highs and lows
Highs: Easy access for the Convention Center. Great soft large pillows made for cozy sleeping!
Lows: WIFI access- NA in my room (1116), and sporadic at best in the lobby.
February 10, 2014
Rated 5 out of 5 by BarbaraW3 Valet service was top notch!
I was in & out of valet parking at least 6 times during my stay and never had to wait long for my car. This is my second stay at this hotel & location. I will certainly return for the great all around customer service and friendly staff!!!
June 6, 2012
Rated 5 out of 5 by TravellingDoc Exceptional staff
The valet parking attendants were fast, cheerful, and enthusiastic. Front desk people acted like they really enjoyed their work. Housekeeping staff were consistently polite and professional, and room service really put a cherry on the day.
January 26, 2013
Rated 5 out of 5 by modernsage Great hotel in downtown
We had our room on the 23rd floor overlooking the downtown area & it was spectacular. The room was clean & fresh & the amenities were more than what we expected. A great stay for a great business conference. Highly recommend to stay here.
October 31, 2012
Rated 5 out of 5 by RJ01Active Go Green
I appreciated the option to "go green" and opt out of room service to save water on unnecessary towel replacements, etc. The incentives were great and a way of standing behind your commitment to the environment. Thanks for the option.
August 19, 2013
Rated 5 out of 5 by MR18 Sheraton Stay
I stay at the Sheraton on a regular basis when I am in Sacramento for business (at least once per month.) The hotel is clean, staff friendly and helpful and the room is comfortable including giving me a feeling of being safe and secure
January 18, 2013
Rated 1 out of 5 by Nothappyatall Terrible
Pretty awful. The web site crashed while booking, they didn't honor prepaid parking, internet had problems, and they didn't cleanu one day even after calling down. I had the King Suite and expected better, as the price was not cheap.
October 16, 2012
Rated 4 out of 5 by PaulB Very clean
My stay at the Sheraton was very positive. Room was very clean. Internet was a bit pricey and found it difficult to log into the wifi on the business floor. Apart from that, it was quite an enjoyable stay in a convenient location.
March 4, 2013
Rated 5 out of 5 by Con13 Conference
Hotel staff was wonderful- from bellman to check-in to restaurant, catering staff, and housekeeping, check-out, etc. Loved the window seat in the room. Everything we needed was provided. Conference facilities were very nice.
October 14, 2013
Rated 1 out of 5 by Jim133 bad sleep
The staff was great but the bed was terrible, we were out late and when we returned to turn in the sheets were short for the bed and was sleeping on the mattress most of the night
January 26, 2014
Rated 5 out of 5 by ConfTraveler49 Nice hotel with comfortable, clean rooms
All of the staff (except a somewhat snooty bellboy) were very pleasant and helpful. The rooms were clean and the bed was very comfortable. The waiter at the restaurant provided great customer service and the food was very good.
June 12, 2013
Rated 5 out of 5 by jenny Great nights sleep
My room 2202 was extremely quiet even though the hotel was sold out for the Unified Show. The bed and pillows were comfortable. I normally sleep terribly in hotels so was really pleased to sleep well both nights I was there.
February 1, 2013
Rated 5 out of 5 by Rachelyn1991 Amazing Experience
The hotel room was excellent, and the Staff was very friendly and accommodating to my needs. It was an amazing experience, that I hope to book with this hotel again soon in the future. Thank you for the amazing experience
September 2, 2013
Rated 5 out of 5 by Carl2011 Great Location, friendly and competent staff
I am a frequect guest. On this occasion I was once, again, greeted by a friendly and courteous staff who accomodated an early check-in. Our meeting rooms were well appointed and maintained. My stay was an absolute delight.
May 23, 2013
Rated 1 out of 5 by OneTimeGuest One Bad Experience
Most of the staff in the hotel far exceeded expectations (sales & catering, restaurant, housekeeping). The notable exception: front desk personnel. Superficially courteous, but inefficient and not able to resolve problems.
October 29, 2012
Rated 5 out of 5 by EJSgrandma70 Excellent Restaurant---Morgan's
Dinner at Morgan's was a treat! This is a first class restaurant with a creative menu, beautiful food presentations, and delicious cuisine. Service was also excellent. We look forward to other meals there on future visits.
September 13, 2012
Rated 4 out of 5 by Bruiser Good location with easy on and off to I-5 and Old Town Sacramento.
Be prepared to pay $28/day parking; parking is mostly across the street.
March 7, 2014
Rated 5 out of 5 by PattyV the Sheraton Grand Sacramento is the Hotel to stay
From the time you step out of your vehicle to check-out the staff was wonderful. This hotel displays a history and modern look all in one. I have stayed here before and consider it my second home when in Sacramento.
October 31, 2012
Rated 5 out of 5 by Julie56 Great experience
I had a beautiful view from a corner room. There were windows on two sides of the room. The beds were SO comfortable and I slept very well. Food was delicious. Staff very friendly and responsive. Great experience.
September 9, 2013
Rated 5 out of 5 by Dream82 Simply Grand !
Thank you again for your outstanding service! We continue to return because of your personal touch!
Moreover, we love working with Gaby's and Michelle Q's and their well trained team of professionals!
August 22, 2012
Rated 5 out of 5 by HolidayTraveler2012 Excellent stay, perfect for occasion
Hotel was very well kept, and clean. Bar service was prompt and staff were attentive and courteous. Room was comfortable. All staff were great, but Dominic was extra accomodating and went above and beyond for us.
December 21, 2012
Rated 5 out of 5 by Rice2013 Nice Surpise!
I have recently made several trips to Sacramento and I have stayed at a number of hotels. This without a doubt is my new favorite. The location, the facility and most important - The People made the difference.
August 5, 2013
Rated 4 out of 5 by Dolphin I love the comforts of the 25th and 26th floors
During winter it would be great if the pool had a cover that allowed for more comfortable swimming. Great, friendly staff on the 26th floor where am and pm food and beverages are available. Bedding is superb.
January 21, 2013
Rated 5 out of 5 by JJAR Staff
The staff was very pleasant and acommadating. I had arrived early and the front desk staff was able to set me up in a room early. The room was excellent and the staff ensured my stay was pleasant. Thank you
June 3, 2013
Rated 5 out of 5 by Anita User friendly
Leave car with valet, easy check in tho busy, loved window seat and view of sacramento at night from my room and as a woman dining alone, the bar area, food and drink and staff = comfortable zone.
May 6, 2013