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Rated 4 out of 5 by 553 reviewers.
Rated 4 out of 5 by Great Hotel I had a suite on the 4th floor and I loved it. I stay in many suites but the touches of this one were nicer. I loved the window seats They were comfortable to sit and read in as was the couch and loved the leather ottoman. Bed was very comfy as well. February 4, 2013
Rated 3 out of 5 by Hotel Facility is very nice. Service needs improvement All of the hotel facilities and housekeeping service was fine. I have had a billing discrepency for 3 weeks that is still unresolved after 3 phone calls and a visit to the front desk before checking out. This area of service needs to be improved. June 10, 2013
Rated 3 out of 5 by Housekeeping Everything was pretty good BUT my bed was not made properly everyday that I was there. Housekeeping it seemed just pulled up the sheets. Every night when I went t bed I had to fight with the sheets to get into bed. Bed looked good on the outside! February 27, 2013
Rated 3 out of 5 by Basic, basic My experience was ok. The property itself was easy to get to and located in a central location; however I wouldn't recommend this property as many of the amenities were not included. I had expected more from the facility because of the SPG name. May 13, 2013
Rated 4 out of 5 by Great room, Expensive bar! The room was excellent as usual but I wish we would have brought our own booze. $28 for 2 double vodka gimlets made with Smirnoff! Despicable, when a 750ml sells for $10 in the store! I expect to pay a little more, but come on! Food was great! October 3, 2012
Rated 5 out of 5 by This is a great hotel. This hotel is great, the room was very spacious, close to restrurants, convention center and shopping. Very friendly and helpful staff. Rooms were very clean, nice decors in room and lobby. Will definitely return. February 9, 2014
Rated 5 out of 5 by Room Service I had the BEST meal I've had from Room Service at any hotel. Jorge and his crew did a fabulous job with the Caprese salad and grilled chicken and veggies. Everything was fresh and tasty. I made sure to call them and praise...job well done! October 28, 2013
Rated 5 out of 5 by RCMA stay Thanks to the staff at Sheraton Grand Sacramento! You made our stay enjoyable, comfortable and memorable. I did business and had fun during my time in your beautiful city and would love to return again sometime! February 10, 2014
Rated 5 out of 5 by Fantastic Our reservations were last minute and we had our grandchildren with us. The staff was helpful and attentive. Our room was spacious, pleasant and clean. We used the pool and the fitness center. Room service was prompt. It was a treat for all. September 26, 2012
Rated 4 out of 5 by Conveniently located to I-5 and restaurants! After a long day driving this property was a pleasantsurprise, easy to find and easy return to the I-5!, next door to several resaturants and only one block to a beautiful park!, Pet friendly and staff was super friendly! I will stay again! January 10, 2013
Rated 4 out of 5 by mouse in the Hotel As I checked out I told that a mouse was in the room. I saw it at 3 pm on the 12th and again at 2 am on the 13th. I removed the food I had in the room, but he came back to skurry around some more. Good luck trying to get rid of that bugger. February 14, 2013
Rated 5 out of 5 by Valet service was top notch! I was in & out of valet parking at least 6 times during my stay and never had to wait long for my car. This is my second stay at this hotel & location. I will certainly return for the great all around customer service and friendly staff!!! June 6, 2012
Rated 5 out of 5 by Exceptional staff The valet parking attendants were fast, cheerful, and enthusiastic. Front desk people acted like they really enjoyed their work. Housekeeping staff were consistently polite and professional, and room service really put a cherry on the day. January 26, 2013
Rated 5 out of 5 by Great hotel in downtown We had our room on the 23rd floor overlooking the downtown area & it was spectacular. The room was clean & fresh & the amenities were more than what we expected. A great stay for a great business conference. Highly recommend to stay here. October 31, 2012
Rated 5 out of 5 by GREAT Sheraton Hotel This is a great Sheraton property and every aspect of my stay exceeded my expectations. Just steps from the convention center. As a Platinum SPG I received a suite upgrade - Sweet! I would return in a heartbeat. February 2, 2014
Rated 5 out of 5 by Another quality stay! Everything good...staff especially friendly and helpful. April 17, 2014
Rated 5 out of 5 by Sheraton Stay I stay at the Sheraton on a regular basis when I am in Sacramento for business (at least once per month.) The hotel is clean, staff friendly and helpful and the room is comfortable including giving me a feeling of being safe and secure January 18, 2013
Rated 5 out of 5 by Go Green I appreciated the option to "go green" and opt out of room service to save water on unnecessary towel replacements, etc. The incentives were great and a way of standing behind your commitment to the environment. Thanks for the option. August 19, 2013
Rated 1 out of 5 by Terrible Pretty awful. The web site crashed while booking, they didn't honor prepaid parking, internet had problems, and they didn't cleanu one day even after calling down. I had the King Suite and expected better, as the price was not cheap. October 16, 2012
Rated 4 out of 5 by Very clean My stay at the Sheraton was very positive. Room was very clean. Internet was a bit pricey and found it difficult to log into the wifi on the business floor. Apart from that, it was quite an enjoyable stay in a convenient location. March 4, 2013
Rated 5 out of 5 by Great except water pressure and restaurant hours Friendly staff, comfortable room. Only thing is I wish the water pressure in the shower were stronger and the Morgans restaurant hours longer. Wanted to eat there for dinner only to find they only open for breakfast January 7, 2014
Rated 5 out of 5 by Nice hotel with comfortable, clean rooms All of the staff (except a somewhat snooty bellboy) were very pleasant and helpful. The rooms were clean and the bed was very comfortable. The waiter at the restaurant provided great customer service and the food was very good. June 12, 2013
Rated 4 out of 5 by Nice Hotel We enjoy our stay in your hotel. Since my wife and I are in our Senior years, we would have liked the parking access to be closer for drop off. Otherwise, it was very good. March 3, 2014
Rated 5 out of 5 by Conference Hotel staff was wonderful- from bellman to check-in to restaurant, catering staff, and housekeeping, check-out, etc. Loved the window seat in the room. Everything we needed was provided. Conference facilities were very nice. October 14, 2013
Rated 5 out of 5 by Great nights sleep My room 2202 was extremely quiet even though the hotel was sold out for the Unified Show. The bed and pillows were comfortable. I normally sleep terribly in hotels so was really pleased to sleep well both nights I was there. February 1, 2013
Rated 5 out of 5 by Great Location, friendly and competent staff I am a frequect guest. On this occasion I was once, again, greeted by a friendly and courteous staff who accomodated an early check-in. Our meeting rooms were well appointed and maintained. My stay was an absolute delight. May 23, 2013
Rated 1 out of 5 by One Bad Experience Most of the staff in the hotel far exceeded expectations (sales & catering, restaurant, housekeeping). The notable exception: front desk personnel. Superficially courteous, but inefficient and not able to resolve problems. October 29, 2012
Rated 5 out of 5 by Excellent Restaurant---Morgan's Dinner at Morgan's was a treat! This is a first class restaurant with a creative menu, beautiful food presentations, and delicious cuisine. Service was also excellent. We look forward to other meals there on future visits. September 13, 2012
Rated 5 out of 5 by Amazing Experience The hotel room was excellent, and the Staff was very friendly and accommodating to my needs. It was an amazing experience, that I hope to book with this hotel again soon in the future. Thank you for the amazing experience September 2, 2013
Rated 5 out of 5 by front desk Takes forever to check in. Not enough people working in front desk. April 8, 2014
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