Rated 3 out of 5 by spyracer All was good, except...
the room was great, but when i got in from my holiday party, i put in an order for room service for some food around 1AM. I called in to submit it, confirmed my room number. they told me the wait time was about an hour, and i was fine with that, sense it was late, and there were a lot of people coming in from the holiday party. so an hour and a half roles by and still no knock from room service, i called to check on my order, they said that "they just left i wouldn't be surprised if they where at your door now." so i waited for another half hour. called again then was told that an order was never submitted, at this point i was frustrated, so i didn't even bother. my guest still wanted food. so about 15 min later i placed another order for the same thing. got the same wait time, about an hour. and it actually came!
So over all the hotel itself great, but being told i never placed an order two hours after i placed an order, or not even being told about the error when i first called, in makes me think the staff maybe needs some help.
i was thinking about using Sheraton for my new years trip to San Diego, Ca, but i'm going to reconsider it now.
December 14, 2011
Rated 4 out of 5 by Psalms27 Don't take the $5 drink offer over housekeeping
When you arrive they offer you a $5 coupon (daily) for drinks in the lounge in exchange for not having your room cleaned on a daily basis.
January 7, 2013
Rated 4 out of 5 by Jimmyg27 Concert stay
Check in staff was excellent, they went out of their way to accomodate me.
July 12, 2013
Rated 4 out of 5 by subfxr54 November booking
Hotel is ery good and staff is professional.
Valet parking is high for being a guest at the hotel. this hasalways been a turn-off to me.
December 2, 2012
Rated 4 out of 5 by BettinaLE This hotel makes me feel welcomed
Felt very comfortable there. It's my second visit. Enjoy the lobby in the evening, great gym and overall clean and friendly environment
August 16, 2012
Rated 1 out of 5 by NicknameASLA Fitness Center/Pool Area
The facilities for both the fitness center and the pool area were one of the best I have seen other than at a resort. Just wonderful!
October 5, 2012
Rated 5 out of 5 by Roadwarrior Hotel is GREAT for downtown business
Athletic facilities are the BEST. Pool long enough to swim and gym fantastic. Beds are so comfy - wish my own bed was this comfy.
February 25, 2013
Rated 4 out of 5 by Ecke Sheraton Phoenix
We flew to Phoenix for a wedding and stayed at the Sheraton. Staff was helpful when we needed. The green program is the best.
April 1, 2013
Rated 5 out of 5 by FaithK33 excellent experience
Outstanding customer service, comfortable room, and great amenities. I will definitely go back to the Sheraton Downtown Phoenix!
January 23, 2013
Rated 4 out of 5 by John2649 Sheraton Phoenix
The hotel was very nice and comfortable. The only down side was that I ordered a pizza from room service that was really awful.
August 6, 2012
Rated 5 out of 5 by mario8 Beautiful
My suite and view from my room was excellent! The food was superb in the club room and restaurant and the service was 5 star!
February 13, 2013
Rated 5 out of 5 by Debbie12 This is a nice hotel
Comfortable, very clean and really nice people. I got the feeling that they would do whatever it takes to get something done !
September 22, 2012
Rated 5 out of 5 by Vero35 Awesome
Loved this Sheraton. Everything within walking distance, most comfortable beds, and club lounge food and staff were awesome!!!
September 6, 2012
Rated 5 out of 5 by Shorty1 Great service!
I was very impressed with the staff attentiveness to me while I stayed there. Very accommodating and friendly. Excellent stay.
September 12, 2012
Rated 5 out of 5 by Sha17 Friendly Stafff
One of my favorite things about this hotel is the friendly staff. Everyone was very accomodating and made me feel at home.
February 12, 2013
Rated 5 out of 5 by EdCPhoenix66 Good location to Phoenix Convention Center
Room was great and the staff was helpful and informative . Pool was very nice our kids loved it.
June 1, 2013
Rated 5 out of 5 by linda Beautiful new spot
Sheraton Phoenix Downtown has everything for the visitor and convenience for meetings and sightseeing.
May 19, 2013
Rated 3 out of 5 by Jackson60 Not a comfortable stay
Original reservation was lost, I was quoted three different rates during last minute reservations. Room was not clean.
August 24, 2012
Rated 5 out of 5 by Benbay7 Great place to stay!
What a fantastic place to stay! The hotel is convenient for all conference needs and located in great area of Phoneix.
August 11, 2012
Rated 5 out of 5 by joy01 location
This hotel is located right across the street from the Arizona Center! You can walk to the Convention Center as well.
August 23, 2012
Rated 4 out of 5 by Witchhunter visit to phoenix..conference
Green approach good. received bonus points.
On club floor but not allowed into club room for breafast and snacks etc
September 18, 2012
Rated 5 out of 5 by Happy Easy going
Personnel and facilities were extremely easy to navigate and interact with. Property was modern and clean.
April 23, 2013
Rated 4 out of 5 by Referee2005 This hotel was extremely nice
This was a business stay. My wife attending the meetings with me. We both enjoyed our stay at this hotel very much.
October 22, 2012
Rated 4 out of 5 by sm168 Great Hotel
Great hotel. Only problem was self parking was limited or not available. Forced to use valet parking one night.
October 18, 2012
Rated 5 out of 5 by KyBredFillie Awesome Break from the Rat Race
A great experience overall!
July 16, 2013
Rated 5 out of 5 Nice Employees
The Hotel had staff available for any questions that might arise during check in.
May 24, 2013
Rated 5 out of 5 by vc46880 Will definitely be back!
I had a great time at this hotel. Every member of the staff that I interacted with were fantastic.
February 1, 2013
Rated 5 out of 5 This hotel has great poolbar
I loved the gym and pool at the 4th floor
July 1, 2013
Rated 3 out of 5 by Rusty54 Nice but dont park your car here
Top of the line hotel for the buseness class but would not recomened for the everyday family
February 18, 2013
Rated 5 out of 5 by Charles1965 Awesome experience!!
This hotel is so lovely. The friendliest of staff and that bed is so comfortable. I loved it.
January 14, 2013