Rated 5 out of 5 by Bijou77 Wonderful
Everything was so updated, clean, comfortable and elegant. My only negative is that at the $299 rate per night, internet was still an extra $14.95 for 24 hours. I would think that this could be included, as most provide it for free and are much less high end.
March 29, 2013
Rated 2 out of 5 by Roy1976 Small room cost too much
Room extremly small only 1 chair in room while bed was comfertiable room was way to cramped. They also charged $27 for valet service.
In comperison i stay at a simular hotel in vegas the room is twIce the size and has a jacuzzi tub for $30 cheaper a night.
February 21, 2012
Rated 4 out of 5 by Highflt Good Hotel
Room was fine, but Heater made loud Clunk every time it produced heat and stopped heating.
Dining wait staff not to nice, was told the buffet I ordered included cereal and when I took oatmeal she made me put it back. She said only cold cereal was included.
January 3, 2013
Rated 5 out of 5 by travelerz Great stay
I enjoyed my stay. Nice friendly Hotel staff.
March 4, 2014
Rated 5 out of 5 by Geno001 Great Staff
Every staff member I had contact with were extremely professional. I would like to spotlight the housekeeper for our room and the young male who worked in the gift shop. Both of these individuals were friendly, polite and had great service attitudes.
October 10, 2013
Rated 4 out of 5 by RW2013 Great but the bathroom
The toilet needed caulking. The hotel wanted to save water by going green, but more water was wasted by the shower (coming out the tub spickett) than was needed for washing sheets and towels. The Bed was fantastic. Internet was too expensive in the room.
February 19, 2013
Rated 5 out of 5 by Callaref Beautiful hotel
Great hotel for a business meeting. Wish the in room dining menu had a few more selections. All in all a great experience.
February 15, 2014
Rated 4 out of 5 by Vulcan1 Nice hotel in a good location
Most of the staff was very helpful and met our requests for rollaway bed and room service very promptly. Only issue was with lack of concierge services on Sunday, 20th.
Would love not have paid so much for Internet. Overall very pleasant stay.
October 27, 2013
Rated 5 out of 5 by SouthEasterner Great Location in Phoenix for Events
The Sheraton Phoenix Downtown Hotel is convenient to multiple sports venues and the convention center. Knowing that, be prepared to hear the noise from the stadium during games.
The Club Room is pleasant but the offerings are not substantial.
October 31, 2013
Rated 3 out of 5 by Msims61 Check in desk clerk the worst
Upon arrival the desk clerk that was there to check us in had little if no desire to help us resolve our room rate issue. We were told the tequila festival we were attending had a discounted rate for your hotel. She stated she could not helps at all.
December 19, 2012
Rated 5 out of 5 by Nickie Nice place
Wonderful staff all the way around. Nice facility and event center. These people know how to do it. I would only suggest they turn down the lights a bit in the dining room to give it a nicer more elegant atmosphere. They only get two stars for that.
June 10, 2013
Rated 5 out of 5 by CardioDrS Staff was great!!
I needed a private dining area for a Shabbat dinner and lunch for my family and Rebecca the Manager of the restaurant on the first floor was able to accommodate and take care of our needs. She went above and beyond the call of duty!! Thank you!!!!!
January 28, 2013
Rated 5 out of 5 by Jamie2014 Room staff best I've seen
The hotel was beautiful and the staff was excellent, especially the hotel room staff was the best I have seen in a very long time.
February 11, 2014
Rated 5 out of 5 by maryannaz HELPFUL STAFF
ORIGINALLY I had a reservation mix up and Sarah @ the front desk made it a very smooth fix! I was all worked up for nothing...THANKS!
February 10, 2014
Rated 4 out of 5 by evapaty Proximity to Downtown
Staff was extremely friendly and attentive to our needs. Room was cozy and very comfortable. Toiletries in the restroom were pretty basic with nothing special ie aromatherapy, cotton swabs, showercap, etc.
January 2, 2014
Rated 5 out of 5 by Jan980 This was a great value !
My stay at the Sheraton was wonderful. The room was clean. The staff was friendly and professional. I felt very safe and secure in my room and really enjoyed the atmosphere in the restaurant and lounge. I would return anytime for another stay!
July 16, 2013
Rated 4 out of 5 by Lanie1955 Great hotel - front desk staff not friendly
Overall, the hotel itself is great. Surprised at the unfriendly staff at front desk (on arrival & departure). Also, ordered thin crust pizza off menu (room service) - received a thick crust pizza delivered from somewhere else -
November 19, 2013
Rated 4 out of 5 by Tanya14 Great for business
Very convenient to have a Kinkos in the building. The lobby bar area is spacious and allows for very large groups to mingle. Restaurant was also good if you cannot leave the building.
January 15, 2014
Rated 4 out of 5 by Alaska14 Great location, bar service needs improving
This hotel is clean and comfortable in an excellent downtown location.
I have stayed here before and will stay again.
This visit however I had a negative experience in the lobby bar. In the evening the bar and seating were very crowded, this was not the problem however. My friend wanted a glass of wine and we did not know what wines were available by the glass. Since the staff was very busy I saw what looked like a stack of wine menus in the service area at the end of the bar, so I went to retrieve one. As I made my way there, barely two steps, a very curt young female server stormed in behind me and asked if she could help me. I indicated that I was looking for a wine menu. She told me that the wine menus were brown and that they were located on each table. The stack of what appeared to be wine menus, which were actually guest checks, were also brown and look similar to the wine lists, at first glance. As I mentioned, the bar was very full and I did not feel comfortable reaching over people that I did not know in order to retrieve a wine list. I felt the server was very rude and definitely put me in my place. I have managed restaurants, bars and hotels for over 20 years, so I understand not wanting guests to be in the service area, but she could have definitely handled this differently. Instead of offering to locate a wine list for us, she just pointed out to the very full bar seating area. I specifically asked if we should just get one from a table and she confirmed that is what she intended for us to do.
We ended up waiting at the bar for a bartender to help us and he was able to provide a wine list so that we could make a decision.
March 28, 2014
Rated 5 out of 5 by Dietitian Restaurant food
Restaurant food was excellemt. I was impressed at the quality of food and exciting menu. One exception--after the fresh local vegetables, sustainable food policy, etc., the waiter served solid sugar cotton candy!!!!! Why such a disparity???
February 10, 2013
Rated 5 out of 5 by Tricia29 Swanky hotel
I had a wonderful opportunity to attend the AHCA conference this year and we stayed at this hotel. It was a great experience!!!Super nice room, wonderful service all around. If you're in the area I would totally recommend this hotel..
October 13, 2013
Rated 5 out of 5 by B333 the room was very well prepared
excellent care was given for my special needs by front desk and housekeeping.. we very much appreciate the clean/fragrance free room. Thank you housekeeping manager and room attendants.. salt water or bromide pools would be appreciated
September 23, 2013
Rated 4 out of 5 by Mikey2727 Satisfied with all but the bed
Hotel was very nice. Location was perfect for the convention center and food establiishments. Restaurant was good and service from staff was great. I did not sleep well the whole time...beds way too soft. Would keep me from staying again.
November 10, 2012
Rated 3 out of 5 by MANUEL123 FRONT DESK STAFF SUNDAY NOVEMBER 3, 2013
THE FRONT DESK STAFF WAS RUDE, UNPROFESSIONAL AND NOT HELPFUL WITH MY ROOM AND CONFERENCE GROUP. THERE STAFF WAS SO BAD THAT I AM MAKING SURE I WRITE THIS REVIEW EVEN THOUGH IT IS 3 MONTHS LATE.
January 3, 2014
Rated 4 out of 5 by CompanyTraveler Great location and features
Hotel had a great location close to the convention center and many great restaurants. Hotel lobby and gym were excellent.
Would have been 5 stars but I had a problem with the toilet (clogged at least once a day). I don't think it was me!
October 29, 2012
Rated 5 out of 5 by Jrolanda Quality Service from check in to check out
Arriving at 11:45 in the morning my room was ready and I just dropped my bags off and went to conference. Love the option of gaining points by not using daily room service. For 2 days I can keep my room clean.
December 16, 2013
Rated 4 out of 5 by SR48 Sheraton Phoenix
The hotel is very nice.
The housekeeping staff were also nice.
I did not like paying for internet as an SPG member. Additionally, it was strange that they had happy hour in one location (the restaurant) but not at the bar in the lobby.
February 14, 2013
Rated 4 out of 5 by LSkusa April 2012 - Phoenix
Thank you Sheraton Downtown Phoenix, I attended a conference held at your hotel and from Tom at the front desk to checkout the STAFF is great. It was a pleasure to stay and look foward to being back if I need a hotel in Phoenix again
April 30, 2012
Rated 4 out of 5 by tltanner Assistant to the Chief
Everyone was extremly helpful and nice. Except for the blonde hair bartender at the pool. Other than that the staff was great. The food was awesome and the rooms were clean. I stayed a week. I loved the property. So comfortable.
September 16, 2013
Rated 5 out of 5 by DMGNSF Went for a meeting///
and enjoyed my stay...only thing I would change would be put coffee out for early risers (east coasters). It is in the room...but some in the lobby would be nice...Starbucks opens at 6:00 but many were in your lobby from 4:00 on...
September 24, 2012