Rated 5 out of 5 by RobA Excellent Stay
Attended Ballroom Dance function. Checkin staff informative and friendly. Very good buffet dinner food for large crowd -one of best I've had .Very nice rooms. Overall was impressed.
December 31, 2012
Rated 4 out of 5 by Catk13 Noisy
The hotel is nice, but the club floor was very noisy. Club lounge did not stay stocked and was frequently out of snacks and beverages. Can hear all noises from neighboring rooms.
August 16, 2013
Rated 4 out of 5 by John5156 Much potential!
The facilities have great potential. Continue to press the staff to make a service difference. Service was good, but if you want to make the five star level, it needs to be great.
October 9, 2012
Rated 4 out of 5 by Bernice47 Great Stay
I enjoyed staying in this hotel. The staff was pleasant and accommodating. The King rooms were wonderful.
The internet service was very slow.
The guys working valet were great!
May 1, 2013
Rated 3 out of 5 by johalloween needs improvement
tv reception was bad. Internet in loby was bad. favorite tv channel is tnt which was not operational the entire stay. internet in loby was off and on. no refrigerator in room.
October 21, 2012
Rated 4 out of 5 by Gueniva Fam Reu
My reservation was canceled in error by a member of the hotel staff. The manager took care of it & I got the room I originally requested. The staff was friendly and helpful.
August 9, 2013
Rated 4 out of 5 by TapperG234 Convenient location
Beautiful view of water,nice walking area on the waterfront and friendly staff.Even though it was an extremely busy weekend(New Years Eve),the staff was helpful and patient.
January 9, 2013
Rated 3 out of 5 by Cougar This hotel could be a great one
For a price of $$$$ a night, You would never expect to find LARGE FLYING ROACHES IN THE TUB every day. The room was made around 4 PM every day. I was honestly desappointed.
August 1, 2012
Rated 4 out of 5 by Rhyno58 excellent place to visit and experience downtown Norfolk
Rooms are comfortable and staff service is excellent. Location on Norfolk's Waterside provides a great many exterior amenities to experience in the Norfolk downtown area.
December 5, 2012
Rated 3 out of 5 by Don2311 Hotel is in a good location
The hotel is in a great location, on the water front - looking out at an old Navy vessel. It's just 20 minutes from Virginia Beach and to many restaurants in the area.
August 19, 2013
Rated 4 out of 5 by abcdefg9 Customer service
Sheraton has the most friendly, happy employees I have seen in a long time. Thanks for such a wonderful customer service experience
December 15, 2013
Rated 4 out of 5 by NSUMOM everything was perfect, but the staff in the bar
I truly enjoyed my stay, however completely disappointed with the two ladies serving in the bar. wo nights in a row, It took over 20 minutes to get service or a smile.
November 7, 2012
Rated 5 out of 5 by Jonessa Nice place to stay
The staff were very courtious, helpful and friendly. The Club lounge and fitness center added to the enjoyment of my stay.
I would definatly stay there again.
September 27, 2013
Rated 2 out of 5 by NoSleep101 Will Never Stay Here Again
Yes, I had a view of the water and that was pleasing, but there was an old outdated couch (which seemed to be bolted to the floor) in the way of the window so if I wanted to sit and enjoy the view, I needed to literally climb on the back of the couch. One side of my queen sized bed literally made "sproing" noises and sank to the ground when I sat on it. I slept on the other side of the bed, and a staff member told me they'd address it for the next guest, but I didn't see them write it down. On my 2nd night (of 3), I carried a duffle bag and my laptop bag and some personal items up to my room, and when I got there, neither of my room keys worked. I had to go all the way back down to the lobby and wait behind "members" who got there after me, just to get them to reset my keys. This happened to another person in my party as well! It was very frustrating as we were on a schedule and now I was being rushed and had to skip taking a shower before I went to dinner with my boss. The walls of the rooms are paper thin and the doors seem to slam louder than any other hotel I've ever satyed in! I was awakened all night long by doors slamming. At one point I had to go out into the hallway at 2:30am and tell a drunk guest to stop banging on the door next to mine, and he told me to mind my own business and get back in my room. This is after the TV from that same room had been on full voume since 10pm. I am serious that I would never stay here again, and I would never recommend this to anyone. This hotel was terrible. Just because the lobby is nice, it doesn't mean the rest of the hotel is any good. I felt bad for the staff, who seemed nice, but also seemed to know that they were promoting a hotel that would not live up to any guests normal expectations - the #1 expectation being a good nights sleep, which this hotel can not deliver. And let's not get into how every little thing (including the bottled water in your room) comes with a price! And $10 for internet? Are you kidding? Even the Burger King has free internet these days - it's 2014. Telling me to join your member program just so you won't charge me $10 (per night!) for internet is offensive.
March 27, 2014
Rated 4 out of 5 by Dkelce Good hotel for business in Norfolk
Great Hotel, had trouble with the wifi in my room after I paid for it. Good location with a lot of restaurant choices. Not that far from downtown and the airport.
February 21, 2013
Rated 5 out of 5 by Steve03 Bathroom
The hotel was a great in all matters with the exception of my bathroom, where the lights cut off at inappropriate times and the toilet seat was too small.
May 4, 2013
Rated 4 out of 5 by buffalohead Facilities
The room needs a microwave and refrigerator!!!!
The front entrance needs a covered vehicle loading and unloading area. When it rains everything gets wet.
October 9, 2012
Rated 1 out of 5 by jj1220 Poor Staff at front desk no training
Have stayed at this hotel twice, both times issues with front desk not knowing the job they do and being told incorrect information and charged double!!!
April 20, 2013
Rated 5 out of 5 by rpw2 Location Location Location
The location and the weather together with helpful staff and a good meeting layout combined to provide us excellent support for our meeting. Thank you,
September 17, 2012
Rated 5 out of 5 by Duke Jan 2013
I stay at this location, all of the associates i encounter are very professional and helpful, the location is located for easy access to my job sites.
January 25, 2013
Rated 5 out of 5 by RHNS Excellent servIce, great staff
Even through rooms are beginning to look a little worn around the edges, the service and staff are excellent. I would definitely stay here again!
September 17, 2012
Rated 3 out of 5 by h246 hotel doesn't recognize gold members
Check in took a long time although no one else was in line. I'm a gold member and I wasn't offered any perks like a free drink or extra points.
June 15, 2013
Rated 5 out of 5 by CBreeze Sheraton Waterside
Perfect location to be able to walk to places to visit and eat..Lovely. We had our dog with us so were delighted to know it was pet friendly..
September 5, 2012
Rated 4 out of 5 by ikks19 family with children
we had a nice room very clean .The service was good and the complimentary breakfast was good.
Only point is to have more touristic info.
August 13, 2013
Rated 4 out of 5 by Terry513 This hotel is very nice!
this Sheraton in Norfolk met the needs of our convention stay nicely; i only wish our women's meetings could be held in the same location!
January 17, 2013
Rated 3 out of 5 by Dp43 This hotel needs a facelift
We were greatly disappointed with the bathroom that was in our room 436. The decor appears to be 70's, no refrig in room,closet small.
September 2, 2013
Rated 3 out of 5 by MattM Mediocre hotel
The hotel was just okay. The tub drain didn't work and the room was nothing special. The staff was fine. Overall it was just average.
September 12, 2013
Rated 3 out of 5 by disgruntled2013 disgruntled guest
requested to be put as far away from a room that allowed pets, and was placed right across the hall from a room with a barking dog.
September 3, 2013
Rated 4 out of 5 by Cherchel Short but good stay
The staff here did everything they could, plus more, to make sure we had everything we needed! Thank you for going above and beyond!!
May 7, 2013
Rated 4 out of 5 by plunk miss
Very enjoyable stay. One down side guest next door playing or listening to instrumental music after my meeting Thursday and Friday.
May 26, 2013