Rated 5 out of 5 by Creeper6 Overall Performance
One of the best Reunions our ship(USS Salem) has had. Food was outstanding. Personnel fabulous and accomodating.
Valet service friendly and helpful with directions and suggesting. Wait staff and catering "Five Star".
September 28, 2012
Rated 5 out of 5 by Luvfranck47 Starwood Preferred Guest
I was tired from traveling on arrival. Personnel were very friendly. I received an upgrade to the Club level. The room was very nice and the food in the club lounge was excellent. I would highly recommend this hotel.
January 19, 2013
Rated 5 out of 5 by Piccione Great hotel
This is a great hotel and great features, close to festivities staff is very friendly. I highly recommend this hotel to my friends and family
June 22, 2014
Rated 3 out of 5 by Dissappointed Edgy plumbing
Shower valve on bath faucet would only partly close , hence most water came out of bath faucet , and very little pressure at shower head . Drain was very slow, and while showering you stood in 2-3 inches of water .
March 25, 2013
Rated 4 out of 5 by Pjoter Very good location for visiting Norflok
Reservation made as a group/conference member, but actually not recognised so the rate was higher than expected. The rest was OK
June 27, 2014
Rated 2 out of 5 by Cherie3933 Stay
The hotel is old and needs updating. Inside the room the bed was needing to be replaced. The toilet didn't work properly. Overall just worn out. Location is great.
June 6, 2014
Rated 4 out of 5 by T2travel2012 Good Location and Spacious
Over all the stay was good. The hotel is located in downtown Norfolk and you can walk to most places. The room was clean and spacious however, the hotel could use some comestic updating. I would stay there again.
November 1, 2012
Rated 5 out of 5 by loco38 Wonderful location
Great shopping nearby; our room had a balcony overlooking the water; dinner cruise on the Spirit of Norfolk was great and many other sites to see. Would recommend this hotel to anyone.
May 13, 2014
Rated 5 out of 5 by SusieQSix Guest
Sheraton Norfolk has the friendliest and politest staff I have ever met at a hotel. From the front desk to the house maids, absolutely number one. The facility was perfect too but the people make the difference.
June 27, 2013
Rated 2 out of 5 by SPG2002 Worst Guest Service ever encountered!!
We booked the hotel for 2 rooms, staying for 3 nights. Requested an adjoining rooms in the Clubroom floor and even called the hotel to confirm if they can accommodate us with adjoining room since we'll be arriving late. The FD person said Yes, that would not be a problem. Arrived at the hotel at night after long drive and given a room that are not even next to each other. When we talked to the Night auditor, he said that there is no record of requesting adjoining room and we should talk to the Manager the next day. Our next room guests were so loud, screaming, playing music, arguing at 3am in the morning. My kids were woken up and scared. The second day (8/16) we came down to the Guest service and ask if we can be moved to the adjoining rooms. The lady in the FD who claimed was the Supervisor stated that she will take care of the adjoining rooms since we have to go out for the day. She mentioned that one of the room next to us will be checking out that day so we can be moved to the adjoining room. We even packed up one of our room to make the move easier. We came back at night, and when trying to get the key to our new room, we were informed that our rooms are still the same, aka no adjoining room. The FD gentleman that night was not only rude, he is confrontational and condescending in respond. Extremely unprofessional, borderline discrimination in respond. We finally able to get a hold of the Night Manager who then moved us to a lower floor with the room next to each other but not adjoining. Bear in mind, we booked the Clubhouse and got downgraded tot a regular room. Throughout my stays as SPG member, this is the first time I have written an unsatisfactory review. I feel that as a loyal member of 12 years, SPG failed to recognized who is their loyal customers and trying to maintain them. We will not come back to this location again.
August 29, 2014
Rated 5 out of 5 by 883600drm Enjoyed it !
The management helped with changing my reservation without a penalty fee.upon arrival the front desk employee upgraded me .
My stay was a good nights rest.i stay here often and they respect my PLATINUM status.
December 31, 2012
Rated 4 out of 5 by Blacknite29 Symposium 2013
My stay was average, I was not really impressed. I had a suite on the 6th floor at the end of the hall. My batroom toilet paper roll was falling off the wall. There was only towel in my suite during my stay.
November 14, 2013
Rated 4 out of 5 Great Location
I was very pleased to stay @ this location for the Jazz Summer Soltice 2012. My only complaint was the restaurant staff. The service was not that great during breakfast but the people were friendly enough.
June 20, 2012
Rated 4 out of 5 by julie0 Services
Given breakfast coupons, but for continentinal only, not really worth going downstairs for. Rooms need refrigerators and microwaves for guest staying more than three days. Real coffee pots needed in rooms.
August 26, 2012
Rated 5 out of 5 by SamJr Great hotel
I reserved 2 rooms - both very nice - room 1019 tub was a bit slippery. My Dad being an older person was concerned he would fall. room 1016 - no issues. again - staff and arrangements were very nice.
September 12, 2012
Rated 5 out of 5 by janet44 microwave
This hotel has great features, I love the waterside, and the rooms are wonderful, except couple of things... I personally think the rooms should have a microwave and free wifi throughout the hotel
February 18, 2013
Rated 3 out of 5 by anonymous3000 Great Staff & Location
Great staff and location in downtown Norfolk is unbeatable. Views of the harbor are a plus. Two drawbacks are as folows:
- noisy A/C unit
- poor cable signal/did not get all advertised channels.
August 28, 2013
Rated 5 out of 5 by Kleets this hotel treated like gold
our club Vietnam Vets and Legasy M/C were treated and well respected thank you for a excellent weekend. The staff at the sign in desk were a god sent they ALL know their job. Thanks again Steve
March 24, 2013
Rated 2 out of 5 by Janet Needs upgrading on beds
Our bed was terrible. The mattress was very uncomfortable and old. Had to request clean glasses via a note. We attended a conference and the conference rooms were freezing. Staff was friendly.
May 12, 2013
Rated 5 out of 5 by RandyWVI Very Helpful Front Desk Staff
The front desk was very helpful. They provided me with direction to the location where the dinner cruise my wife and I were taking would be deprting from. They also give me an upgraded room.
November 4, 2013
Rated 2 out of 5 by Nickname92013 Needs Improvement
-Hair in my shower
-A/C could not be shut off and made too much noise
-Housekeeping took all the towels and didn't replenish them.
-Colleagues staying at this hotel had similar experiences.
September 27, 2013
Rated 5 out of 5 by gchildress1775 Great Stay
As always, the Sheraton Waterside exceeded my expectations. I would like to highlight what a pleasure it is to work with Katie Parks. She is top notch and a true asset to your organization.
April 10, 2013
Rated 3 out of 5 by Cathy54 Just ordinary
Air wasn't working properly so the room was way to warm. Parking situation leaves a lot to be desired, and the front desk doesn't tell you about the parking refund till it's too late.
May 2, 2013
Rated 4 out of 5 by Sue196 In for a conference
The hotel was beautiful, rooms clean and comfortable. I was surprised that there wasnt a fridge and/or microwave in the room. Would definitely stay there again
April 29, 2014
Rated 5 out of 5 by RobA Excellent Stay
Attended Ballroom Dance function. Checkin staff informative and friendly. Very good buffet dinner food for large crowd -one of best I've had .Very nice rooms. Overall was impressed.
December 31, 2012
Rated 4 out of 5 by John5156 Much potential!
The facilities have great potential. Continue to press the staff to make a service difference. Service was good, but if you want to make the five star level, it needs to be great.
October 9, 2012
Rated 5 out of 5 by Kathy412 Truly a great place to stay
From the moment we checked in until we departed, all staff were courteous, professional and kind. I highly recommend this hotel if you are visiting the Norfolk area.
April 7, 2014
Rated 4 out of 5 by Catk13 Noisy
The hotel is nice, but the club floor was very noisy. Club lounge did not stay stocked and was frequently out of snacks and beverages. Can hear all noises from neighboring rooms.
August 16, 2013
Rated 4 out of 5 by Bernice47 Great Stay
I enjoyed staying in this hotel. The staff was pleasant and accommodating. The King rooms were wonderful.
The internet service was very slow.
The guys working valet were great!
May 1, 2013
Rated 3 out of 5 by johalloween needs improvement
tv reception was bad. Internet in loby was bad. favorite tv channel is tnt which was not operational the entire stay. internet in loby was off and on. no refrigerator in room.
October 21, 2012