Rated 2 out of 5 by anhh Does not respect privacy
Had a one-night stay at this property recently. I got to the hotel at around 3:30 pm, 30 minutes after official checkin time, but my room wasn't ready and I had to wait for another 15 minutes or so. Also did not receive any room upgrade as a gold member, even when the property was far from being full.
The room itself, despite on the small side, was fine. Nothing to complain.
I left the hotel in the morning on the next day for a meeting, and kept the Do Not Disturb sign on the door when I left. At around 2pm I received an email from the hotel with my "final" bill, which was odd because I haven't checked out yet (was guaranteed a 4pm checkout as SPG gold). When I returned to my room at 3, there were obvious signs that someone had entered my room (e.g. closet door opened, etc.) even when I had the Do Not Disturb sign on the door. The housekeeping staff again barged into my room without knocking on my door at around 3:40 pm (fortunately, that was five minutes after I walked out of the shower). I assume this has to do with me being registered as already checked out in the system.
I take this as a serious disrespect of guest privacy, and would not consider returning unless improvements were made.
April 8, 2014
Rated 5 out of 5 by Kiki Great Hotel
Very clean and the facilities met all my expectations and I would recommend the expectations
April 18, 2013
Rated 4 out of 5 by KoD1966 march madness
Good location, parking was issue which staff did not address which compounded the situation
March 17, 2013
Rated 2 out of 5 by alexander55 Issues
No recognition of SPG membership-had to work too hard to get room I had actually reserved.
January 2, 2014
Rated 4 out of 5 by sapi87 The hotel is great!
It's facilities are excellent, the rooms are cozy and sharp and the staff is very friendly
October 14, 2013
Rated 3 out of 5 by Mceve SMALL ROOMS
Room had no drawers. Bed barely fit in room. No space for chair to pull out
May 27, 2014
Rated 5 out of 5 by chicky Very good place to stay in NY
modern and clean hotel, very friendly staff, good location (15min Subway from Manhatten)
July 29, 2012
Rated 4 out of 5 by Sandra Comfortable
I found the hotel to be very comfortable and to be centrally located. I enjoyed my stay.
April 8, 2013
Rated 1 out of 5 by Antonio Location, location & ......location
The location is ideal, with many subway lines to Manhattan and walking distance to the new Barclay Center. Unfortunately, its location is also a curse, as the electronic/dub step music from the rooftop bar permeates the pores of the hotel until 3 am, making it impossible to sleep. When we arrived (on Friday am), we discovered (as others have said) its next to impossible to secure a room upgrade (NB As a Platinum SPG member, this is the first time I have not been upgraded in 2 + years). The action in the bar also explains why the elevators are so slow (we waited for 10 minutes on two occasions on Saturday). Its because the hotel dedicates 2 of its elevators to the bar, including the service elevator, forcing its own staff to use the public lifts! Housekeeping was pretty iffy - we had to ask for everything! The staffing in the SPG lounge was spotty - they opened late & were inattentive when supplies ran out! The final straw came on Sunday, when after a night with zero sleep, there was no hot water to be had! We checked out early (a first!) and went to another hotel! (Mid-level management did not adequately respond to service concerns, another signal that all is not right @ the Sheraton Brooklyn).
October 10, 2012
Rated 3 out of 5 by SteveS07 Small rooms, loud doors
The neighboring doors on every room are by each other and slam loudly.
May 16, 2014
Rated 3 out of 5 by Luckyoyo Fair hotel
I only stay at this hotel because of business. Business travelers friendly hotel.
July 11, 2012
Rated 4 out of 5 by Svenco Dining
The wait staff in the restaurant was very inexperienced.
June 16, 2014
Rated 5 out of 5 by JPT1 Great Staff
The staff were very friendly and helpful our entire stay.
June 13, 2014
Rated 5 out of 5 by kltc kltc
Loved the security level on the elevator. The rooms were decorated beautifully.
July 15, 2013
Rated 5 out of 5 by PVD029 Great Hotel
My experience at this hotel was terrific. Clean hotel and very friendly staff.
December 15, 2013
Rated 5 out of 5 by Renee65 Great staff
Thks hotel has great staff. Very accomodating.
June 25, 2014
Rated 4 out of 5 by Pattoria Brooklyn
Always good to stay here
Had to issues that were eventually taken care of
March 13, 2014
Rated 3 out of 5 by Steve2013 The Brand is good
Overall the brand is good however I was not impressed with the service.
March 13, 2013
Rated 5 out of 5 by vgott Nice Stay
Very good experience and helpful staff. Great recommendations for food.
August 30, 2013
Rated 5 out of 5 by SusanandBob Will definitely stay here again
The staff made us feel right at home during our 3-day stay in Brooklyn!
February 23, 2013
Rated 5 out of 5 by ketri Best location near trains and shopping!!!
Great location, location, location and excellent rates stylish rooms.
February 5, 2014
Rated 4 out of 5 by Buck Quiet room, comfortable bed
We slept very well. The staff was terrific. Location worked very well.
December 1, 2011
Rated 4 out of 5 by Sand Conveniently located in Brooklyn
Walking distance to DUMBO. Victor at the front desk was very helpful.
October 7, 2013
Rated 5 out of 5 by Kionis Always my 1s choice
Love this Hotel, will always be my first pick when visiting NY.
August 27, 2012
Rated 4 out of 5 by JTSLAS Hotel in brooklyn
Great area, safe, all accommodations and locale were excellent.
October 1, 2012
Rated 4 out of 5 by Bert comfortable
for Brooklyn, this is a great addition. Please keep it clean.
February 8, 2013
Rated 4 out of 5 by MM18 Convenient location
Nice alternative to staying in Manhattan. Quiet, convenient.
December 14, 2012
Rated 2 out of 5 by jonathan27 this hotel has great staff
not a good time phone were down and cool air was not working
April 14, 2013
Rated 5 out of 5 by jpjpjp well taken care of..............
Edgar Bravo and Denise Luna were excellent hosts, jp
April 22, 2014
Rated 5 out of 5 Rocking Hotel!!!
Great place to stay. Wonderful staff and terrific hotel!
September 17, 2012