Rated 5 out of 5 by LarryC Excellent service
Elizabeth went over the top to upgrade my room and put me into a much better frame of mind! Thank you!
January 21, 2013
Rated 4 out of 5 by Pattoria Brooklyn
Always good to stay here
Had to issues that were eventually taken care of
March 13, 2014
Rated 5 out of 5 by Traveler42014 Beautiful hotel and great staff!
This was my first time visiting Brooklyn, and I selected this hotel due to the proximity of some of the locations I had to visit during my travel. I don't do much traveling in the cities for my job, so the rooms were smaller than what I'm used to, but they were still very comfortable, and VERY clean! One thing that can absolutely ruin a stay for me is a dirty room/bathroom, but both were beautifully kept, and looked like they had just been scrubbed down before my arrival. I stayed on the 25th floor and had a great view of the city. The bed was AMAZING; one of the most comfortable I've ever slept in, and the pillows and linens really made it into a luxurious experience. In room dining was also great, and very fast. The fitness center was also wonderful. It was nice and cool in there, not stuffy at all like some hotel fitness centers are? Only gripe I had with my whole stay was that I like my room to be on the cooler side when I go to sleep, but the hotel hadn't turned on the air, so I woke up nearly sweating one night; that was quickly fixed by opening up the windows to get a cool breeze coming in. Overall, my stay was great, and if I'm in Brooklyn again, I will definitely try to stay here. Thank you to the staff for being wonderful!
April 6, 2014
Rated 2 out of 5 by alexander55 Issues
No recognition of SPG membership-had to work too hard to get room I had actually reserved.
January 2, 2014
Rated 4 out of 5 by HED13 Excellent location for downtown Bklyn.
Sheraton is located close to transportation, downtown shopping and convienient to sightseeing.
April 22, 2013
Rated 4 out of 5 by Nedrobpiks Short overnight stay
Lobby is small and needs to be reconfigured.
April 7, 2014
Rated 4 out of 5 by Alfonse Suggestions to make stay even better
Add MSNBC to your TV Channel lineup
This is Brooklyn! -- Add bagels to your breakfast buffet.
April 23, 2013
Rated 5 out of 5 by Kiki Great Hotel
Very clean and the facilities met all my expectations and I would recommend the expectations
April 18, 2013
Rated 4 out of 5 by KoD1966 march madness
Good location, parking was issue which staff did not address which compounded the situation
March 17, 2013
Rated 4 out of 5 by sapi87 The hotel is great!
It's facilities are excellent, the rooms are cozy and sharp and the staff is very friendly
October 14, 2013
Rated 5 out of 5 by chicky Very good place to stay in NY
modern and clean hotel, very friendly staff, good location (15min Subway from Manhatten)
July 29, 2012
Rated 4 out of 5 by Sandra Comfortable
I found the hotel to be very comfortable and to be centrally located. I enjoyed my stay.
April 8, 2013
Rated 1 out of 5 by Antonio Location, location & ......location
The location is ideal, with many subway lines to Manhattan and walking distance to the new Barclay Center. Unfortunately, its location is also a curse, as the electronic/dub step music from the rooftop bar permeates the pores of the hotel until 3 am, making it impossible to sleep. When we arrived (on Friday am), we discovered (as others have said) its next to impossible to secure a room upgrade (NB As a Platinum SPG member, this is the first time I have not been upgraded in 2 + years). The action in the bar also explains why the elevators are so slow (we waited for 10 minutes on two occasions on Saturday). Its because the hotel dedicates 2 of its elevators to the bar, including the service elevator, forcing its own staff to use the public lifts! Housekeeping was pretty iffy - we had to ask for everything! The staffing in the SPG lounge was spotty - they opened late & were inattentive when supplies ran out! The final straw came on Sunday, when after a night with zero sleep, there was no hot water to be had! We checked out early (a first!) and went to another hotel! (Mid-level management did not adequately respond to service concerns, another signal that all is not right @ the Sheraton Brooklyn).
October 10, 2012
Rated 5 out of 5 by PVD029 Great Hotel
My experience at this hotel was terrific. Clean hotel and very friendly staff.
December 15, 2013
Rated 3 out of 5 by Luckyoyo Fair hotel
I only stay at this hotel because of business. Business travelers friendly hotel.
July 11, 2012
Rated 5 out of 5 by ketri Best location near trains and shopping!!!
Great location, location, location and excellent rates stylish rooms.
February 5, 2014
Rated 5 out of 5 by kltc kltc
Loved the security level on the elevator. The rooms were decorated beautifully.
July 15, 2013
Rated 5 out of 5 by Sperez impress with staff .. the first ppl u incounter.lobby.
staff was veryy helpful ..especially night supervisor
March 3, 2014
Rated 5 out of 5 by vgott Nice Stay
Very good experience and helpful staff. Great recommendations for food.
August 30, 2013
Rated 3 out of 5 by Steve2013 The Brand is good
Overall the brand is good however I was not impressed with the service.
March 13, 2013
Rated 5 out of 5 by SusanandBob Will definitely stay here again
The staff made us feel right at home during our 3-day stay in Brooklyn!
February 23, 2013
Rated 4 out of 5 by Buck Quiet room, comfortable bed
We slept very well. The staff was terrific. Location worked very well.
December 1, 2011
Rated 4 out of 5 by Sand Conveniently located in Brooklyn
Walking distance to DUMBO. Victor at the front desk was very helpful.
October 7, 2013
Rated 5 out of 5 by Kionis Always my 1s choice
Love this Hotel, will always be my first pick when visiting NY.
August 27, 2012
Rated 4 out of 5 by JTSLAS Hotel in brooklyn
Great area, safe, all accommodations and locale were excellent.
October 1, 2012
Rated 4 out of 5 by Bert comfortable
for Brooklyn, this is a great addition. Please keep it clean.
February 8, 2013
Rated 2 out of 5 by Paul1969 This hotel did not live up to its potential
I secured a very competitive price for a 1-night stay at this hotel. The check-in process upon arrival was handled very smoothly and I was allowed into my room 1 or 2 hours early. The nicest feature for me was the bar towards the back of main restaurant. Nice beer selection, flat screens, and wifi access to mitigate poor cell phone reception.
Unfortunately something happened when I was away from my room that soured the whole experience. After a night out I returned to the hotel around 5 AM. Apparently there was a fire or something that set off the sprinkler system on my floor. I had to discover this for myself. The flooding went halfway into my room but thankfully there was no damage to my belongings.
I went back down to the lobby to find someone on duty. I did and was told the hotel was setting up an area to hold guests and serve free coffee. Well, this area wasn't ready and was then told to go across the street for free coffee. The last thing I wanted was to kept awake any longer. I should have been offered another room on the spot.
Admittedly I didn't press the issue with the concierge. I don't even drink coffee but I went through the motions of pretending to get some before I went back up to my room uncontested. I slept in my clothes for maybe 2 hours before waking to shower and get the heck out of there.
April 28, 2014
Rated 4 out of 5 by MM18 Convenient location
Nice alternative to staying in Manhattan. Quiet, convenient.
December 14, 2012
Rated 2 out of 5 by jonathan27 this hotel has great staff
not a good time phone were down and cool air was not working
April 14, 2013
Rated 5 out of 5 Rocking Hotel!!!
Great place to stay. Wonderful staff and terrific hotel!
September 17, 2012