Rated 4 out of 5 by Jack2410 Great,stay, except for the pool!
Overall stay was great. Room was nice and staff was friendly. Traveled with 2 small children who were excited for the indoor pool in December. The pool was very disappointing. The coldest heated pool I was ever in. The room in which the pool was located was frigid. My children could only swim for about 10 minutes because it was to cold to be enjoyable.
January 1, 2013
Rated 4 out of 5 by Guest1818 Great hotel, great location
The staff at this hotel was wonderful!! The only complaint I have is that they claim to allow you to reuse your towels if you rehang them but no matter what I did they replaced them everyday!!
October 26, 2013
Rated 5 out of 5 by Sandra58 Hotel, staff and other guests were unforgetable!
This hotel was beautiful.I could go on and on about our stay.Every need you could have is sure to be met here.The surrounding area was remarkable, with gorgous arcitecture.Within walking distance to Franklin Institute, Which is having a exhibite of the Titanic that everyone should see.I wouldnt have to even consider any other hotel on my next visit.
January 14, 2013
Rated 4 out of 5 by NanaPop family
The ice machine on our floor was broken and we reported every night. The cold water faucet leaked and we also reported. Sure hope they get these fixed.
The beverages in the concierge lounge were never cold - not sure the refrigerators worked either.
Bed was wonderfully comfortable - view was awesome and staff was very friendly and helpful
July 4, 2013
Rated 3 out of 5 by Gerry2013 Great to stay for business
Great hotel central to town and other city sights.
November 11, 2013
Rated 4 out of 5 by Jimmy4000 extras a concern
I was shocked that I would have had to pay for parking. Staff waived fee, but it seems like it would anger a lot of guests. Staff also gave me access code for internet as SPC. Once again, it was nice of staff, but maybe should have been free all along. All staff were excellent. Pool was not heated. Gym was well equipped.
August 21, 2013
Rated 4 out of 5 by Mark Room Rating
I have chosen Sheraton for my business travel because of the cleanliness of the rooms and the great service I have always received from the staff. Unfortunately, this past experience in the Sheraton Philadelphia was less than perfect. On my second day I decided to get ice for the ice bucket. Being as I had not used it up to that point I was surprised and a little put off to see that the bucket had standing water in the bottom of it.
On my third day I found a woman's deodorant under the bed (if you check room 1117 it's probably still there). I was alone on this trip so it did not come from me.
On my last night the plastic bags for the ice bucket were never replaced from the night before.
I'm not a fan of complainers so I try not to be one but I though these issues should be brought to the attention of the management. I have always enjoyed my stay at the Sheraton hotels. I travel a lot with my work and will continue to stay at the Sheraton.
May 11, 2013
Rated 3 out of 5 by LisaW1234 Great location
This Sheraton is well located within walking distance from the art and science museums and great dining and shopping. There were minor issues in our room (sticky door, broken faucet) which the staff addressed immediately. The hotel is under renovation at the moment. Overall, consistent with Sheraton brand and I would stay there again.
July 15, 2013
Rated 3 out of 5 by JGE123 Not quite up to par
Room was not prepared properly, used wash cloth hanging on shower rod, No regular coffee supplied just decaf and the windows are hard to see out of. Have stayed previously and same kind of issues. Travel and stay somewhere every week and normally do not write reviews but this needs your attention. Room rate and location to my work was perfect
April 12, 2013
Rated 3 out of 5 by Katy56 Conference stay
The staff was very friendly. However, the room smelled of smoke, was barely cleaned each day. Amenities were not replaced. Bathroom paper was not replaced. Had to call for all. Room service staff were extremely nice but even for berries and milk took over 45 minutes. I have stayed at many Sheratons and this was by far the most disappointing.
February 19, 2013
Rated 5 out of 5 by CFM56 cab assistance
The cab driver that the Sheraton staff assisted me with was nice but once we got to the airport she had no way to take a credit card, had no receipt to provide which was a problem. Hotel staff should only use qualified legitimate transport services.
October 6, 2013
Rated 2 out of 5 by jbh1029 worst sheraton
this sheraton needs major improvement. the room was in awful condition. old and run down. hotel is old and run down. hotel was sold out for a half marathon on sunday and the exec lounge didn't open until 7:30. have a full hotel and don't think to accomodate the early risers for the race?
September 16, 2013
Rated 3 out of 5 by Marci Expected more from Sheraton
The hotel desperately needs to be updated. The staff was friendly, but the check in clerk forgot to ask if I had a vehicle in parking. Didn't know until I asked at checkout if my room key would allow me to leave parking. That's when I learned that parking hadn't been added to my room charge and that it was $25 for an 11 hour overnight stay.
February 22, 2013
Rated 4 out of 5 by jean69 The Room
I would like to express my concern regarding the room. The carpet needed a good vacuum cleaning or a carpet change, the tub was not that clean and the T.V. (on certain channels) was fussy. Another then that, I enjoyed my stay at your hotel and will most definitely recommended to my family and friends.
September 3, 2013
Rated 2 out of 5 by 4051 hotel
Not impressed with the hotel. The phone in the room did not work. Bell man said he would call to have it changed. Never happened. Wall socket cover was broken, and one of the lamps did not work. Told the desk when I checked out, did not seem interested when I told her.
September 23, 2013
Rated 4 out of 5 by Bon2012 Avoid the room service
The cleaning was inconsistent. I found a bottle cap on my floor upon arrival. Some days I was left hygiene products, other days was not. The room service is extremely overpriced. I paid $24 for a yogurt that would cost about fifty cents. The location is good and the view from my room was beautiful. The staff are friendly and helpful.
December 16, 2012
Rated 4 out of 5 by McLovin00 Great for visiting Philly
My wife and I booked a last minute room here on our weekend to Philadelphia and were very pleasantly surprised. The Sheraton is going through some renovation, so there were some scaffolding and construction going on, but overall the changes look great. The hotel is in an excellent location, walking distance to area museums including the art museum. It’s a short walk to area restaurants and a short cab hoop to night life and Old City. We had a junior suite which faced South. It was spacious, very comfortable bed, had a nice sitting area with fridge, and had great views. It was surprisingly quiet as well. The front desk was very nice and I observed a night desk person be very patient with a drunk patron.
For SPG members with status, there is a concierge lounge on the 26th floor which offers free breakfast, and I believe some apps in evenings on certain days. The free stuff is ok, but the view from the room is worth a visit.
Overall exceeded expectations, and would visit again!
August 12, 2013
Rated 3 out of 5 by DuluthJacket Lost my jacket
Left my jacket at the lobby lounge. Bartender said he turned it in to the front desk, but no one could find it over the final two days of my stay. My fault for leaving it on the back of the chair, but disappointing that it was picked up and then lost by the staff.
September 23, 2013
Rated 3 out of 5 by Jason67 Simple and clean, but no five star
The staff was friendly and helpful. Check-in and out went without any hitches. The parking was only $20 for the weekend (which was great!). And the location was central to everything. I walked to everything I wanted to go to that weekend! The room itself was not five star but it was certainly comfortable and I slept well in my bed.
December 21, 2011
Rated 1 out of 5 by Myra Horrible Stay
After reading the reviews, I feel like I wasn't the same hotel people raved about. The front desk staff person was uninterested and gruff. I am a Starwood platinum member and there was no acknowledgement or any acknowledgment for that matter. My main complaint was the pillow that had a stain on it which looked like dried blood.
May 23, 2013
Rated 2 out of 5 by Nick23 Dated
The walls are thin and the room, lobby and club lounge are dated. Club and room amenities were limited, the shower had little pressure, and the portable refrigerator was dingy. However, the staff was great! Everyone we worked with was attentive and helpful: the front desk, club staff, door men, parking guys and cleaning staff.
March 4, 2013
Rated 2 out of 5 by mac2000 Incompetent accounting and lack of service
Watch out for their accounting errors! I stayed there and got some dry cleanings done. They double billed me and haven't dealt with the problem after a week! Besides this annoying experience, I found there is lack of service. People are not bothered to introduce what breakfast service they have or to supply the basic courtesy.
August 26, 2012
Rated 2 out of 5 by DCDC Tired and old.
Tired and old. Air vent in bathroom below counter had 1/2 inch of caked old dust. Room HVAC sooo loud it was tough to sleep. Carpet in hallways stained. Paper coffee cups and used room service trays on floor of hallways not removed for a full day. Had to ask front desk for 2nd roll of toilet paper. Time to redo this hotel.
May 19, 2013
Rated 2 out of 5 by MICHAEL72 lots of thing went wrong
no upgrade for platinum at all
printer and coffee machine dont work in club lounge
give me wrong info for breakfast hours at club lounge so i missed it
TV checkout was broken and no statement delivered at night so had to line up to check out
seafood restaurant charged 15% extra for take out, never happened to me before
June 17, 2013
Rated 3 out of 5 by MeOne Moderate at Best
Room had the smell of old stale smoke.
Room key needed exchange several times in one evening in order to function and still then security had to open door as lock/keys were malfunctioning.
Mary at the Concierge desk was great.
October 3, 2013
Rated 3 out of 5 by dbutche Not my favorite
This was my first time staying at this hotel and the things that i picked up are just things th a t should be mentioned. Soap size is extremely small, the shower drain was very slow. Requested a frig and it was taken from one room and placed in ours. All the rooms shouldbe upgraded. All staff was very helpful and polite!
December 31, 2012
Rated 3 out of 5 by Umderwhelmed Nothing Special
Renovations were taking place inside and out.When I checked into my room, the toilet seat was barely in place. I had to fix it myself. The vending machine on my floor (11) was not working. Drinks at the lobby bar were tremendously expensive. Overall just not one of my better Sheraton experiences.
August 5, 2013
Rated 4 out of 5 by Carol93 Exceptional Customer Service
I was truly impressed with the customer service from all hotel staff in Philadelphia. Everyone was very helpful, professional and went that extra mile to answer my questions, provide restaurant and shopping venues and directions all with a friendly smile. Your hotel staff could teach other hotel chains many things :)
October 23, 2012
Rated 4 out of 5 by LItalian40 My Stay
It was a great stay and excellent location.
November 4, 2013
Rated 4 out of 5 by Barb56 Lobby bar -poor food and service
Went to lobby bar 2 days in a row and had poor service and cold food! Waited a very long time to get a drink and never asked if wanted another. Needed to go to ask for bill at the bar counter. Two different waitresses and both did not have good costumer service. They could make good tips if gave decent service!
February 19, 2013