Rated 5 out of 5 by RIchard50 Amazing Staff
We had an great stay. Marcus at the front desk was so friendly and went out of his way to make our stay wonderful. Our room was clean, had an excellent view of the city, and was more than comfortable. The location of the hotel is also fantastic. We had a short walk to The Franklin Institute, where we spent most of the day. We also had a fabulous dinner at Phillips on the property. The only problem we encountered was that the pool was too hot to take our child swimming.
January 22, 2013
Rated 3 out of 5 by Unhappywithservice Club lounge
The club lounge was advertised as open 24 hours, however, it did not say that there was no food, drinks or snacks, except for some sodas, water and apples. It only had breakfast each day which had very little options - cereal, some fruit, breads & yogurt. Hot eggs were only available on two of our five days at the hotel. No hot food was available on three nights of our stay. One morning we had to try three times to get a table. The cost of lounge was not worth it.
November 13, 2013
Rated 4 out of 5 by sclpaintman Weekend Stay
I gave this hotel a good rating and not excellent for a couple of reasons. This is a fairly upscale hotel in the city which attracts a lot of business folks. Although I was here on recreation, I am a business traveler. Charging for internet service in a room at a hotel of this caliber is antiquated in my opinion. I would rather pay an extra $5 on the rate to not have to go through the hassle of paying for service separate. Also there was no indoor hot tub in the pool area. Long drives or plane rides for many travelers result in many achy guests and that would have been a welcome site. Also the concierge desk was not very knowledgeable on many of the restaurants nearby. Lastly, a Continental type breakfast would be nice to offer guests who don't want to sit down and pay $15-$17 for a buffet, even if there was a small charge like $5 for it.
January 14, 2014
Rated 2 out of 5 by Ray20 This hotel is old and needs a lot of improvement
I expected much better from this hotel. While the room was good and I got upgraded to the club floor because I am a platinum member, the facilities were below average. The club lounge looks shabby and old. The front desk has average service, they never pick up the phone. I tried calling room service and the front desk about 5 times at night and got no response. I was in a suite on the 26th floor and had to go down twice, once because they deactivated my room key and the second time because there was a cockroach in my room! and I could not get through to anyone in Guest Services. The people at the front desk seemed almost annoyed that I had come down to tell them about this. I travel quite a bit and the other Sheratons I have been to are definitely not like this. I really hope the hotel gets the facelift it so badly needs.
July 5, 2012
Rated 5 out of 5 by MrTee Wonderful Experience
Great facilty, great location, wonderful friendly staff make me look forward to each time I visit this hotel. It is convenient to all downtown businesses, events, and tourist attractions. The staff, from top to bottom, is friendly and go out of their way to assist guests in anyway possible. I would not consider staying anywhere else in Philadelphia.
November 9, 2011
Rated 3 out of 5 by Evang5210 Housekeeping issues but comfortable hotel
My check in experience was great. Front desk staff were accomodating to my request for a room away fromt he elevators. Upon arrival and inspection of my room, I discovered the bed skirts were dirty on both beds. I reported this to the housekeeping supervisor. She asked, if I wanted the skirts changed or my room changed? I opted for the room change. The selection of food choices on the buffet needs an overhaul.
February 18, 2014
Rated 4 out of 5 by ni99 mostly a great trip
the hotel staff were really great. I did have an issue with the air conditioner, I mentioned it twice however it really didn't seem to get fixed as my room remained fairly warm in the 95 degree heat. It also leaked all over the carpet and up the bed frame. Upon my checkout, I did mention it again and the staff took parking off my bill due to the inconvenience which I really did appreciate. I will definitely stay here again as I come to Philly on a regular basis.
June 30, 2013
Rated 5 out of 5 by DG49 This hotel has professional customer service.
I'm looking forward to arriving this weekend and also expecting that my request for separate beds or an addition will be arranged .As the occasion for our visit is both personal and professional I'd like our hotel experience to be perfect.
I spoke with reservations today about my request and received excellent service from a professional customer agent who was polite and cooperative.
My previous Sheraton experience at a different location
was memorably good.
April 9, 2013
Rated 3 out of 5 by MW13601 Not what I was expecting
I understand that being in the city things will be a little more expensive which it was almost $200 for a room with a queen bed. The carpet was dirty and needed stretching. The shower head leaked. Besides that I had to pay $38 for overnight parking. In order to internet service, you had to pay for a package. I can't believe that with the money paid that it would not be free. I was overall disappointed with this stay and will not stay there in the future.
September 19, 2013
Rated 3 out of 5 by natie00 disappointed
when checked into our room we found the bathroom to be filthy. Big strands of hair were hanging from the bathroom door knob as well as hair on the floor and in the bathtub (appeared to be"private area" hair) there were no washclothes the toilet paper holder fell off the wall the first time we used it. trashcans had no linings (bags?) However guest services were prompt when asked to fix the problems
February 19, 2014
Rated 3 out of 5 by HotelPhilly No sleep
I was there this past weekend for a long and exhausting fitness conference. Saturday night next to our room with a group of men that would not be quiet -- talking, partying, etc. We called to front desk many times, security did come and talk to them, but after they left, they continued. We were not able to sleep. The walls are thin as paper and heard everything. Not an enjoyable weekend.
February 24, 2014
Rated 4 out of 5 by Shuttle Great location, good lobby bar.
Checking in was a joy with Hamid and Mousaab working at the desk. After a long trip in they both made us feel like we belonged in the hotel. They gave us great recommendations for a night out and checked us in so quickly so we could see the city.
March 30, 2014
Rated 2 out of 5 by kelly watch your account after you stay
The room was pretty nice and the bed was comfy. You have to watch everything you use in the room, because they will charge you for it. the internet was rediculously priced 3$/hr, the parking was also insane up to $ 44. After we stayed we had paid in cash and they still charged my card, then I had to fight to get my money back for their "mistake". If you have to stay in philly, there are plenty of other better hotels in that area with more ammenities.
March 12, 2013
Rated 2 out of 5 by OnTheRoad Good Location ....... But
Near my meeting location, but my room was below average: stained carpet, missing desk lamp, missing closet doors, half the water did not make it thru the shower head due to leaks from the tub spout and shower head adjustment knob. No housekeeping following 1st night. Desk lamp supplied and housekeeping restored after reporting to front desk, but coffee condiments not resupplied! Hotel restaurant, Phillips, had great service, dining, food, and drinks.
February 2, 2013
Rated 3 out of 5 by Bonnie Found Lacking
I made my reservation a month in advance, arrived at the hotel at 4:00 and was told my room wasn't ready. I had dinner reservations at 5:30 and needles to say this situation was very inconvenient. By 5:20 I still hadn't heard from the front desk so my waiter checked for me. The front desk said if I would take a double bed room I could have a room right away, but if I wanted the single queen it was going to take a bit longer. I was NOT a happy camper
May 2, 2013
Rated 3 out of 5 by LCWS Room nice, but hotel cold
I realize it was cold outside, too, but I wore my coat to get a drink in the bar. Staff answered all questions, but front desk staff had to be asked a number of times to get an understanding of the hours of the club floor room and wifi info. There was no info about Philadelphia or the hotel amenities in the room. The restrooms on the mezzanine floor had NO heat. Just a little attention would make this a great hotel.
January 27, 2014
Rated 4 out of 5 by Jaunty50 The staff
I especially want to commend this hotel on its choice of staff who are professional, attentive, helpful and charming.Special praise go to Toni and Edward at reception, Eric at the Concierge desk and Shawn in the Club Lounge restaurant. A hotel can be judged by its staff and because of them my stay was memorable as they went out of their way to be helpful. The choice of staff is a reflection as well on the hotel which has chosen them.
December 18, 2013
Rated 2 out of 5 by Davepchicago Hotel needs a system and facility makeover
Basically we had mostly bad experiences.
1. Room not ready early as requested; that was ok, but then still not ready until management intervened 1 and 1/2 hours after 3:00 check in....so we waited a total of 4.5 hours.
2. bed was broke, took three tries/days, till it was fixed.
3. WIFI signals need an upgrade throughout.
4. Alright to be in construction but elevators, halls were dirty; room after we dusted ourselves with a towel had been filthy.
July 22, 2013
Rated 1 out of 5 by matt370 Just Disappointing ...
Unfortunately, the hotel/room did not meet what I expected from Sheraton ...
It was clear that the room was not very clean (stained carpet, hairdryer full of hair, stained surfaces in the room). Very noisy air-conditioning, I wish I could just open the door. Room was stuffy.
There was no Shampoo!
The sheets were very clean and high quality ... the mattress was filthy underneath.
Hallways were not clean either ... the hotel lobby was good.
September 22, 2013
Rated 2 out of 5 by Unimpressed2014 Management needs training
Called Guest Services to complain of noise and was transferred to "manager" on duty. I was told that there was a party going on and that it would be "over by midnight" (i.e., I should just wait it out). I was also told that "there wasn't anything management could do" about the noise, though I was offered some ear plugs. Clearly, management needs training on customer service and responding to guest complaints.
January 27, 2014
Rated 3 out of 5 by johnd1958 HVAC issues
The blower was quite loud; resulting in our turning it off overnight and inconsistent temps. Advised agent and received the standard - sorry that happened.
April 5, 2014
Rated 4 out of 5 by Sandybeach14 Great Staff
Pleasantly surprised how gracious your staff are. Check in was great with Avril. Francis the bellman noticed we were standing and waiting to speak to the concierge. He jumped right in and offered his assistance which WOWED me. All the employees that we came into contact with were personable. Thank you!
March 17, 2014
Rated 4 out of 5 by UniversityTraveler Good consistent level of service
This property is a little dated, but was clean and well maintained. All staff were helpful, friendly and professional. Location is great.
April 6, 2014
Rated 2 out of 5 by Joe1354 Mediocre Hotel
I have stayed at this hotel numerous times. Unfortunately, the rates in Philadelphia are pricey. So, I end up staying here. I wish I could stay somewhere else, but as a loyal Starwood customer - have to stay here. The rooms are run down, staff has been inefficient. Inevitably, there seems to be a problem with my reservation every time I check in, as well. I hope they get their act together - as unfortunately, I'm sure I will be here again.
July 5, 2012
Rated 4 out of 5 by Oliver41 Nice conference facility
The facility is good for large conferences. There is adequate space and a good set up. It is easy to reach from the airport using a local shuttle service. The guest rooms are comfortable. The hotel hallways didn't appear to be vacuumed daily.
March 26, 2014
Rated 3 out of 5 by Michele80 Good Price and Location, BUT Loud AC
The hotel itself is excellent and perfect location, and excellent view from the 25th floor; However the AC is so NOISE that woke me up all night long each time it would go on. It was nice and quite when off, but it would startle me each time it come back on - so we could not sleep and we were very tired the next day to do Philly tourist stuff.
I really hope they pay close attention to this issue - other than that would be a perfect stay.
July 4, 2012
Rated 4 out of 5 by DrexelRN Great hotel for Drexel visit
Location to Drexel was even closer than imagined-1 block! Facilities were clean. Staff were helpful. I liked being able to use the complementary service to print my boarding pass. Was glad there was a starbucks in lobby, used it on the way out the door. My bed was beautiful, just wish it wasnt so firm, other than that I had a good stay. I could tell the hotel was used to business travel, the shuttle from airport and back was easy to use.
January 17, 2013
Rated 4 out of 5 by Bcup1022 Comfy overnight stay
This hotel is a comfy place for an overnight stay. Philips Seafood house, as well as room service offer great food choices; location is convenient to center city attractions & located across from a $5 overnight parking garage if you want to skip valet parking service. Room was clean, great flat screen tv. We have stayed here twice, & my only complaint is the noise level in the hallway gets a bit loud, but overall did not disturb my stay.
February 11, 2013
Rated 5 out of 5 by Bloomsberry Week Stay 5 stars
Good club room
Good room upgrade
Close by pubs & sights ect.
April 8, 2014
Rated 4 out of 5 by Freud1 A great refuge in a storm
This hotel was a great refuge in a bad storm. We found a clean modern comfortable room with unexpected thoughtful touches such as a curved shower curtain rod so that the curtain doesn't stick to you while showering,and coffee and tea in the room. The staff was extremely solicitous and helpful. Only complaint is that the underground garage had puddles of water and floor wan not too clean.
February 8, 2014