Rated 5 out of 5 by Mystro Chicago Tip
This was not my first time sleeping in one of your signature beds. This was one of the best times I've had in a long time.This hotel staff and facility had everything. I'm 100% satisfied with my stay.
July 19, 2014
Rated 4 out of 5 by sc92 Sheraton Chicago Tower June 2014
For the most part, all the staff we interacted with were top notch. From the restaurants, cleaning staff, concierge, front desk, it was a favourable experience. The one small negative was on the taxi back to O'Hare on Thurs June 26th around 10:15am. The one person ahead of us got into a much larger cab than the one our party of 3 had. When I questioned the staff member, he said "he thinks we'll fit" and seemed to dismiss my question. Other than
July 2, 2014
Rated 2 out of 5 by Doc12 You could do better
A little disappointing, overall. The rooms are a bit dated and in need of maintenance such as a towel bar falling off the wall. No bible in the room. I was supposed to get a voucher for each night participating in the "Green" initiative which forgoes cleaning of the room but the staff obviously were unaware of how it worked and my vouchers never appeared. Check-out/check-in was chaotic with only one staff member available until the line reached 30 people and people started to complain. Everything was overpriced--$5 for a small bottle of water? Really? Overall, the value was not there...
May 17, 2013
Rated 4 out of 5 by Linda86 Sheraton great place to stay for location
The Hotel is in a great location for my business purposes. I particularly enjoyed dining by the river watching the boats. The hotel is a bit overpriced for the amenities included in the room but the room was very comfortable.
July 18, 2014
Rated 5 out of 5 by BANYON22 BOY HAVE YOU STEPPED UP YOUR GAME
My spouse and I spent the 4th of July 2014 in Chicago, we arrived at the Sheraton Chicago Hotel and Towers on Wednesday July 02, 2014. We were warmly greeted by an engaged staff who could not do enough for us. I am originally from Chicago and have stayed at this Hotel many times, I was rather apprehensive to stay at this property since it is a Convention Hotel and service at these types of Hotels can be slow to none. I was very surprised as to how this Hotel has stepped up its game. The staff could not be more accomodating, there was never a line at the front desk and if one was forming someone from the office behind the desk came right out. The Hotel was sold out for 4th of July weekend however you never felt like you were being ignored by the staff or that they were overwhelmed with so many guests.
BRAVO Starwood for listening to your guests and providing the best Hotel experience in Chicago !.
July 8, 2014
Rated 5 out of 5 by DramaDoc Wonderful experience
I found the hotel staff, accommodations, and overall experience at the Chicago Sheridan to be just what I would expect of a first quality hotel. My friend and I remarked several times how efficient the elevators were, even with a large group moving from floor to floor! Hotel staff were, without exception, courteous and helpful. The location made visiting the sites and shops within walking distance.
July 7, 2014
Rated 5 out of 5 by lghr60 Met Expectations
I don’t like massive hotels, but I was impressed with the quality, service and location.
July 21, 2014
Rated 4 out of 5 by KW8888 Room was not as practical as I would have liked
The room was not as updated as I would have expected based on photos especially the bathroom. I appreciate the free internet that is really important to me. Not enough outlets & lights. Very dark near the closet where I had my clothes, no outlets near there besides the bathroom. Toilet didn't flush well.
July 14, 2014
Rated 2 out of 5 by pbhatia 5 phone calls and 2 rooms later, still no heat in the room
Made 5 phone calls re: the heat not working in my room and swtiched out two rooms as well, still no heat. I asked guest services to check if the heat was working before having me move again. They informed me that they did check it. I arrived into the room and the panel/heat was dead.
I was told i will recieve 5000 bonus points for in inconvenience but i still don't see them credited.
Upon checking out, i asked the guest services personal to print me an itemized bill for my stay and he infromed me that he didn't know how to do that.
Horrible stay and management/guest services staff.
January 3, 2013
Rated 4 out of 5 by cindy66 Awesone
The staff at this Sheraton went above and beyond what needed to happen. Arrived my room was not ready!!! NOT GOOD within minutes I found out I would have to move the next day to the room I had paid for, NOT GOOD. I was at meetings all day and could not move, before my husband arrived!!! He would POP if he had to move us. So Charles at the front desk had everything moved and in place before my husband arrived. He never knew there had been a problem. So It was very nice to know that someone, went above and beyond what they really needed to do. And as a SPG guest I think that is awesome.
February 25, 2013
Rated 5 out of 5 by April416 The view was amazing
My room was on the 34th floor. The room had a wonderful view. The room was very comfortable and offered everything that I needed to enjoy my stay. I was there for a conference and the conference rooms were extremely nice too. I would highly recommend this hotel if you are visiting Chicago. It is right on the river and you can enjoy the river view.
July 11, 2014
Rated 3 out of 5 by UHBA This hotel has unsatisfactory accomodations
The rooms were very noisy (i.e. faucets, hall noise, adjacent room noise), bad TV channel choices, food/beverage prices were over-the-top expensive, bad bathroom venting, wi-fi was not 'free', and not enough room to work or walk in the room.
July 16, 2014
Rated 4 out of 5 by Madi Lounge facility
Too crowded , not enough space in the club Lounge and service is Zero
July 21, 2014
Rated 2 out of 5 by varisimage Vacation
My wife and I recently stayed here for vacation and as a SPG member with gold status; I expected the rooms to be better for the price listed. The room was mediocre and needs to be refurbished. We stayed on the SPG 30th floor with a good view but asides from that, I felt like I walked into a motel 6. The bed looked nice but was uncomfortable. The room was small for the high price listed. Aside from the important part which is the room. The staff was great and the hotel was at a great location. I guess parking around downtown are all ridiculous so all said, you might get a better bang for your buck staying a little outside of the downtown area and take public transportation which is a lot cheaper anyhow.
June 30, 2012
Rated 5 out of 5 by JBean Wonderful!
I was hesitant to reserve here since I had a somewhat negative experience several years ago. However, I reserved anyway since the location was right, the price was right, and I remembered the beds were unbelievably comfortable. I am so glad I made this decision-this stay completely remedied my negative experience from my last stay. Every member of the staff I interacted with was very kind, accommodating, and helpful. The beds were just as I remembered-heavenly! We had a fantastic river view on the 23rd floor, an unexpected upgrade. I will surely stay here when I visit Chicago again.
October 24, 2012
Rated 4 out of 5 by NorfolkDon Good hotel and location for large conference
I stayed at the hotel while attending a three day conference with 800 attendees. This hotel is well suited for this type of event with large ballrooms and meeting rooms. The staff did a great job of setting up and serving lunch each day (must be pretty challenging to serve 3-course meals to 800 people in an hour). Room was comfortable and nicely appointed. On my first night Chris from tech support was extremely patient and helpful getting my laptop to connect to the wifi in my room. Good stay and would recommend for business travelers.
May 30, 2014
Rated 4 out of 5 by BusinessTravel1001 Comforts I expect
I am a very loyal SPG member for all the things I experienced during my Chicago stay. Comfy beds with awesome pillows, good food and beverage options, and nice exercise facilities. Loved the location and the view from my room was awesome!!
July 16, 2014
Rated 5 out of 5 by Houston2 Great Hotel
Great hotel with great food, accommodations, super customer service in all areas! This is now my favorite hotel whenever I visit Chicago. Thanks to the high standards and quality this hotel has in place to make their customers stay a pleasant one. Five plus stars all the way!
July 14, 2014
Rated 5 out of 5 by RVC56 Excellent Service
The staff are friendly and helpful. The beds are very comfortable. We stayed on the riverfront and the view was spectacular. The hotel is located within walking distance of many interesting sites, for example, the Navy Pier, Michicgan Avenue for shopping, and many others.
July 14, 2014
Rated 4 out of 5 by Hog52 front desk Consiege
Ex used a number of times
July 21, 2014
Rated 4 out of 5 by DAVID462 Don't touch the fridge
No wifi, no fridge, no coffee, restraunts were great, staff was nice.
July 20, 2014
Rated 2 out of 5 by siuc2001 Unmet Expectations
Upon arrival I was greeted with rude staff at check-in. I was not able to get a room until almost 5 p.m. despite having made reservations three months in advance. The hotel is dirty and outdated from the lobby areas to the rooms. Staff was unpleasant the entire time and the concierge provided inaccurate information on two occasions. I stay at Sheridan hotels often and this was by far the worst. After paying almost $1000 for my stay I requested a late checkout for 1:30 and was told no (despite having to wait until almost 5 p.m. to get a room at check-in). But, I was told if I signed up for the rewards program they could allow the late checkout--just another sign they didn't truly value my money or my stay.
July 31, 2012
Rated 2 out of 5 by kjahima Read your bill and track expenses closely
I had ordered room service, with the price clearly printed on the menu. It was not delivered until I called, it was delivered and the charge was $4.00 more than the menu. I had requested laundry services, i did not get an itemized bill by the charges on my laundry ticket were $40.00 less than I was charged at check out. Even the desk staff could not explain it as they had no itemized bill. After investigation they told me I was overcharged by $29 and it was removed. Upon check in I asked and was told internet service was included in my room rate, on check out I was charged $13.95 each day for internet. Again I had to ask this to be removed. I can understand one bill error, I am concerned when there are 3.
October 11, 2012
Rated 2 out of 5 by Conference150 Room with no bed
I was given a room with a murphy bed and it was not set up when I entered the room. For $200+ per night I expect a room with a bed. A room with a murphy bed (even if it was set up prior to checking in) should be priced considerably lower than a normal room.
July 14, 2014
Rated 3 out of 5 by Layla11 Not as nice as usual
The location of the hotel is great - right on the river and downtown. The parking is a bit removed and can take a while to get there and is very expensive.
The room wasn't as clean as I've seen in other Sheratons. The desk had a layer of dust and the bathroom tub could have been cleaner (a bit of mold and mildew) and dark marks on the non-skid part of the tub. The carpeting was also stained in the hallway
The internet which Sheraton charges for was extremely difficult to use. I had to call tech support 3 times to get assistance spending at least one hour on the phone in total.
August 28, 2013
Rated 5 out of 5 by ccrider126 So Delightful - Exceeded All Our Expectations!
I can't' say enough about our stay. The check in was a breeze and our suite got upgraded at no charge. The staff, top to bottom was well mannered, friendly and excellent. However, our room was the highlight. Impeccable views of the lake and river with a very spacious suite to enjoy it in! My only regret was that we didn't have more time to stay longer.
July 8, 2014
Rated 4 out of 5 by Sailbear Gold level upgrades
If you are a gold member who has even purchased three Starwood timeshare properties don't expect anything extra here at this hotel. The first thing they told me was there was no availability so I accepted that fact as there was a convention going on but then when the other members of my party all got upgraded without even being SPG members something seemed rather out of place. It is a nice hotel and perfect location. Perhaps I should have waited in the SPG line and been served there rather than following the free desk clerk urging me to come down to her position for check in.
January 27, 2014
Rated 2 out of 5 by PixieinVA Dirty Dishes and needs maintenance
I was disappointed in my stay in this hotel. My shower curtain holder had rust on it. The room was just ordinary with nothing to really make it stand out, which as a Sheraton, I expected better.
I had asked how much was going to be help on my credit card, and for 3 night was told that it would be around $900. When I received the check out confirmatin, I found it had been over $1,000!
In the conference meals, there were dishes that were in the piles for buffets, water and coffee, that were dirty. One breakfast, there were more unused dirty dishes on the table than used dishes.
June 27, 2012
Rated 4 out of 5 by Jaxz Good value
Good value overall and could be tremendously improved with few changes:
Larger size soap for showers
Better quality towels
Fabric softeners in laundry of bedding and towels
Phone by the bed
July 15, 2014
Rated 3 out of 5 by TiredofTravel Going Green
The hotel had an option upon check-in to choose to "Go Green". This option meant they wouldn't clean your room or give you fresh towels during your stay. The reward was a $5.00 gift certificate that had to be used in one of the hotel's restaurants. It will be the last time we go green because the incentive wasn't worth it.
July 9, 2014