Rated 4 out of 5 by erichsdad Do not disturb
With a "Do Nor Disturb" sign on my door and my having opted for no room service, one of the cleaning people decided to clean my room anyhow. I left my "valuables" such as computers out assuming no one would go in the room. What was missing were some receipts that seemed to have been cleaned up.
May 24, 2013
Rated 4 out of 5 by Mabels21 Club Level
Everything at the hotel was about as expected but I was disappointed in the club level. Morning was pretty good but the staff could have been friendlier and more helpful. The evening offerings were very disappointing. Again, the staff was not helpful and the food was a joke. I expected better.
May 24, 2013
Rated 4 out of 5 by Edward98 Issues with Electric Outlets
RM 542 had some issues with electric outlet and what could be plugged in at the same time. Refrigerator and microwave could not be plugged in simultaneously.
Also, the lamp plugged into the same outlet did not work (switch broken off).
Not sure if other rooms have the same issue, but 542 did.
February 11, 2013
Rated 5 out of 5 by fontainerm Atlanti City
Really was impressed with my stay! The staff was all very helpful and nice, very clean rooms and comfortable bed! Will definitely book a stay again there! I really wish was on the boardwalk because its better than the boardwalk casino hotels! But it is close enough during this time of year!
October 3, 2012
Rated 4 out of 5 by thebutlers Lovely hotel, but limited dining options
Just remember that if you arrive on a Sunday or Monday the bar is closed. Your only hotel dinner options any day is the Tun Tavern. However, there are many high end restaurants to have lunch and dinner in the city. The Club Lounge does NOT serve any alcohol. Staff very pleasant and helpful.
December 14, 2012
Rated 4 out of 5 by Thomasg66 Weekend shopping
I purchased the shop ac reservation. Went to breakfast and charged fifteen dollars for drinks... Coffee and orange juice. Staff at check in fantastic. Room 425 was great until I showered in the a.m. Reached for a towel and it had a big gross hair ball on it . Yuck!!!!!!!!!!!!!
December 15, 2013
Rated 4 out of 5 by blackbear12 hotel close to beach
staff, room clean excellent I'll come back soon .....
April 1, 2014
Rated 5 out of 5 by klh5000 Best, most accommodating staff
The staff was over the top friendly and accommodating. We stay here because they allow pets, and we got a treat for our dog. We received maps and suggestions for things to do. Not one individual I met was rude or disrespectful. I wish the parking was a little bit more convenient though.
July 16, 2013
Rated 5 out of 5 by Abaddon66 Our first time at a Sheraton
As this was our first time a sheraton we didn't know what to expect. We selected this hotel for it's location next to the convention center. I must say we were blown away. Everything was very clean, the staff was super friendly and helpful. We will definitely stay at a sheraton again
April 3, 2012
Rated 3 out of 5 by Popeye954 Cleanliness of hotel inconsistent
Cleanliness of room great, however, cleanliness of common areas lacking. Mattresses are not up to the normal Sheraton standard of comfort. Paper thin walls makes for alot of noise between rooms. Overall, a little bit of a disappointment and I would think twice about returning here.
August 21, 2012
Rated 3 out of 5 by TWGNHBW Sheraton Atlantic City a Bust
I have stayed at other Sheraton Hotels and this was my worst experience. The stay were not attentive and many times responded as those you were inconveniencing them. I was there for an annual conference and there were other groups having events, so maybe the staff was overwhelmed.
April 21, 2013
Rated 5 out of 5 by TLsal Very classy hotel
My family and I had a terrific stay at the Sheraton in Atlantic City. The Sheraton is one of the few high-quality locations there that are not ugly or cheesy. Everything seemed elegant and well-run. The beds were especially comfortable. We would definitely return to this property.
September 7, 2012
Rated 3 out of 5 by CHI2012 Room Upgrades
I was unable to get a room with a king bed when I made my reservation. Before I arrived, I was sent an E-Mail asking if I were interested in upgrading my room. I responded, yes. When I got to the hotel, upgrades were not available. Why was ever sent the E-Mail in the first place ?
September 17, 2012
Rated 2 out of 5 by Travelerwithapurpose Needs an overhaul
This place is showing its age. The hallways smell musty and the carpets are dirty. Even the lobby looks rundown, even though it was once nice. My room was not clean when I checked in. There were candy wrappers in the room and dirt in the drawers. The bathroom hadn't been cleaned.
October 23, 2012
Rated 4 out of 5 by RonnieDunston Party in AC
I booked 2 rooms at this Sheraton for my frat brother's birthday party. Though it was not located in a Casino it was still very close to the boardwalk/ Casino strip. So we were able to still enjoy ourselves. The only suggestion I would have is guests to have FREE parking.
November 17, 2013
Rated 5 out of 5 by erin05 Valet staff exceptional
I wanted to commend your valet staff. During my stay, I unfortunately locked my keys in my trunk. Your staff was very professional, courteous and extremely kind. They made me feel comfortable and safe. They were able to retrieve my keys very quickly. I appreciate their kindness!
January 7, 2013
Rated 2 out of 5 by Beachbum24 Expected More
I have roomed with many of the popular chains across America and had always heard good things about Sheraton facilities. The facility in Atlantic City was very convenient to all of the major attractions, the rooms were keep clean and the restaurants located on the grounds served very tasty meals. However there were a few issues that I found disappointing...the beds, no mini fridge, unless you paid for one or booked a suite and having to pay for Wi-Fi while in your room. One would expect that with the reputation the Sheraton holds that the bed would not feel like your sleeping on a slab of stone! I felt every spring that mattress had for days after I left. The lack of a mini fridge and microwave was yet another disappointment. Finally the fact that you have to pay for Wi-Fi while in your room is completely absurd. It was only free if you were willing to go down to the lobby or sit on the 2nd floor near the extremely loud bar. I can honestly say that had it not been so convenient to the convention center I would have gone somewhere else for my stay. My over all review would be NEEDS IMPROVEMENT!
February 26, 2014
Rated 4 out of 5 by Carauctionguys Room cleaning staff
This place is nice BUT our room wasn't cleaned At 4:30 PM I found the girl cleaning rooms and asked her for some towels I was glad to get them atleast otherwise pretty good place
March 3, 2014
Rated 5 out of 5 by Brigbrat Staff is Outstanding
The staff at the Sheraton Atlantic City is exceptional! Everyone says hello and they can not do enough for you! I would like to especially commend, Holly-Sales, Sharon-Event coordinator, and Joan-Food and Beverage, for their outstanding attention to our members!
November 11, 2013
Rated 4 out of 5 by Myrtle12 !st Trip to Atlantic City
The location was a bit farther from the Boardwalk than we anticipated, but the weather was great so we enjoyed the extra walking. It would be helpful to have a back entrance so you don't have to keep walking around the block to get to the heart of Atlantic City's Boardwalk area.
Room was excellent,. We were on the Club Floor which added to our convenience. Our only disappointment was the lack variety in food, apetizer selctions, breakfast, etc. After staying on the Club floor in different cities this one rates lower. Also, if you wanted to order a glass of wine to enjoy or another beverage while in the Club Lounge, you could not do so. This we found very inconvenient. Please work on upgrading your Club Floor Lounge, especially for Starwood Members - Owners.
We also had difficulty getting our extra 500 Starpoints if we did not have linen change - had our card out by the required time, but did not receive the points. Please improve on record keeping and communication.
We shared these comments the front desk on departure.
October 20, 2012
Rated 4 out of 5 by bobert1953 Needs free internet
Overall the room was good.The toilet needed to be repaired.you had to hold the handle down to get it to flush,The light in the entry didnt work,the switch was broken.I resent that you have to pay for internet service,also pay extra to get service that is usable.
July 4, 2013
Rated 4 out of 5 by Julz2381 Great Spot
Perfectly located if you do not want to stay on the boardwalk or at a casino. Just a few blocks away, close to great shopping and had an excellent front desk team that were willing to answer any questions. Restaurant was short staffed, and a little overpriced.
June 26, 2013
Rated 5 out of 5 by Htowndeb Clean and comfortable stay
Love this hotel...clean, comfortable beds, love the Tun Tavern and the Cafe'. Staff is awesome and especially love the shopping right there. What more can you ask for. Its a bit of a walk to the beach, but gave me the ability to walk off the food I was eating!
September 26, 2012
Rated 5 out of 5 by Tony2011 Good location
Although this hotel does not have a casino, it's well situated that you can easily walk to the boardwalk and get to the Ceaser, Trump Plaza in 10 minutes. Close to all the shops. The rooms wwere comfortable and cleaned. I would strongly recommend this hotel.
September 19, 2012
Rated 3 out of 5 by GinaD Hotel near everything
I have stayed here several times. My recent stay was for shopping at the outlets and to see a show at 1 of the casinos. The only 2 things that i would comment about would be: 1) Their was a dog staying on our floor which barked a lot. 2) The buffet was cold.
October 2, 2012
Rated 5 out of 5 by Evelynd8 This Hotel has something for everyone
This Hotel is close to everything. It is beautiful and very clean.
The staff is professional and friendly.
They welcomed us as though we had arrived home. We stood on the club floor and the Breakfast and Snacks were more than I expected. I will come back.
September 25, 2012
Rated 2 out of 5 by BIlly55 Disappointed visitor
Hotel needs to upgrade. would prefer queen size beds. Four adults in one room asked if had pull out couch not available. Not worth the price. No continental breakfast or free to park your car.
February 9, 2014
Rated 5 out of 5 by Nancy969 The best place to stay
I loved my stay...wish I would've stayed longer. Hotel is beautiful and clean. A little far from beach but so worth it for the cleanliness and quiet that other hotels don't offer. Staff is friendly and helpful. Can't wait to go back for a longer stay :)
August 31, 2013
Rated 5 out of 5 by G1213 Sheraton AC
Excellent accommodations and facilities - we have no negative comments, but for the long walk from the self-parking area reserved for hotel guests to the hotel lobby. Excellent location for ease of access to AC Expressway, shopping, casinos and beach.
August 4, 2012
Rated 5 out of 5 by Elaine26 This hotel has great weddings
We had our daughters wedding at your hotel and the staff was excellent. Over 100 people stayed at the hotel that night and the rooms were clean, comfortable and pleasant, I would recommend your hotel in Atlantic City NJ to everyone.
Toms River, NJ
September 5, 2012