Rated 2 out of 5 by annoyed2014 Not Good Enough
I chose this hotel after my wife advised we stay somewhere else. I assured her that the Sheraton would be better and the location was perfect. However, what was supposed to be a night in the city to celebrate my birthday, turned into an expensive regret. When we entered the Junior Suite, we were surprised to find potato chip crumbs all over the sofa bed. I opened it up and it appeared that the sheets had not been changed from the previous guest(s). My daughter decided then and there she wasnt going to sit on it, let alone sleep in it. The coffee table looked like it was about to come apart. I have seen better at garage sales, it was laughable.The rest of fthe room was generally tired looking and it looked as though there was mold on the ceiling near the vent. To make matters worse, the in-room movie channel was out of service and there was a fire alarm at midnight. Which in itself is understandable, but the continued bell ringing was effectively pointless to the many people wandering the halls. I was very surprised by the quality of the room and unless there are significant improvements, I would not recommend this hotel to anyone staying downtown. And seriously, this feedback section is indicative of the last upgrade. Sorry, not good enough.
January 6, 2014
Rated 3 out of 5 by CPR67 Long check-in line, no free internet.
The property overall is nice and in a good location. The sweet sleeper bed was very comfortable and complimentary water bottles were a welcome surprise. However, there was a 30 minute wait in a line to check-in. Also, paying $14.95 for internet access, when most hotels offer for free was surprising. Lastly, there were 3 black hairs found in our bathroom, on the sink, toilet and in the bathtub - not pleasant at all! The bathroom also doesn't have a fan to help with odors or steam from showers and we had to leave the bathroom door open when showering.
August 19, 2013
Rated 3 out of 5 by coqui10462 Hotel is in Ideal Location
Only a handful of issues with my stay and the first was the smell. Most hotel's today are a non-smoking property but upon getting off the elevator I promptly asked the Bellman if this was a non-smoking floor due to smell and he said he was going to get someone to address the issue but the smell persisted during our stay. The other issue is one that many hotels have which is the Satellite Service, not a big deal when traveling alone but you have children its a pain when the signal goes in and out and in this property you can barely watch the TV. As for the service, the restaurant was a pleasant experience and so was the Bell Staff. The Front Desk really was nice but failed to offer me any details regarding the property or the area.
September 9, 2012
Rated 5 out of 5 by Jackie35 Sheraton hotel has a great layout with a waterfall and trees.
Very nice hotel, in a great location, with all the amenities you will need.
October 24, 2012
Rated 5 out of 5 by Swag50 The Sheraton Centre Toronto is world class # 1
Most of my travel takes me to Toronto. Regardless of where my meetings may take place, I make a point of staying at the Sheraton Centre Toronto. Even if it means extra time by cab, I try and stay at this location. The staff are the best and they truely care about those that choose their hotel as part of their travel. Over the years I have been impressed by many staff, in particular Blesida (club lounge reception). Regardless of how long it's been since my last stay, she remembers me and always greets me with a smile and welcomes me back. She's the best!
October 5, 2012
Rated 4 out of 5 by Letsgoottawa The most convenient hotel
The Sheraton is in the most convenient location in Toronto . It is walking distance to the Eaton Centre and the Bay, so naturally to the subway system. Nathan Phillip Square is across the street, where we saw people skating. Next time that will be me. The theatre district is not far. There are hundreds of restaurants a short walk away. The pool is huge and is salt water. My only negative comment concerns the fire alarm which rang in the early morning. I'd rather hear it than not!
November 25, 2013
Rated 4 out of 5 by barkandmary nice hotel--but outdated!
location, cleanliness, comfort all great, but the rooms were outdated. the carpet in our room had a huge tear and the room did not have a lot of the modern features that most hotels now offer (mini-bar, food, bathrobes, ect).
December 30, 2013
Rated 4 out of 5 by Chester21 Great Location
The hotel itself is very nice and is in a great location with fun things to do around it in Toronto. Downfall, I had requested hypoallergetic bedding and pillows, but there was still feather down on the the bed. The temperature of the room never changed (which was cold) even when I increased it on the thermostat. I called to adivse it wasn't working correctly(after giving it a few hours), I was told they would send someone up to check it, which they never did. Their room service menu is on the t.v. but only gives you the current menu for that hour. Room service advised they would send a copy up for the morning choices with the snack we ordered, and it never came. This hotel charges full price but lacks in providing the full services.
December 30, 2012
Rated 5 out of 5 by ACI376 ACI Fall 2012
Nice Hotel. Worth the stay.
October 25, 2012
Rated 2 out of 5 by CrackilinRose disappointed
Gone are the days of a fabulous stay at the Sheraton in downtown toronto. The first room we were assigned had windows that leaked. There was water all over the place and it smelled awful. The second room did not smell a whole lot better and the rug was so dirty I couldn't believe the room would be assigned....and it was on the club floor. This has always been my favourite hotel but it has been going downhill for years. When renovating, here is hoping a new HVAC system will be installed. Hopefully it will help with the foul smelling air.
September 24, 2013
Rated 4 out of 5 by jane34 Comfortable but chilly
Clean, comfortable room. Good breakfast. Valet parking attendant didn't even help unload our bags. Room was chilly. Had to set thermometer to 26 celcius to get heat to come on. Indoor staff were excellent.
December 30, 2013
Rated 4 out of 5 by Mel1959 Room Temperature Control
First of all let me say that the staff here made my stay as comfortable as possible. My one major complaint is the way the heating and cooling is done. The staff had to bring in 2 electric heaters as they had not switched over to heat in their system in October as of yet due to it statistically being warm still. It was not and the room temperature did not improve much with the heaters that they had sent. The rooms are in need of renovations to update them to a more current time. However, the mattress in the room was awesome!!!! Never slept so good!
October 18, 2012
Rated 2 out of 5 by USA44 Hotel is tired and need extensive room, pool rennovations
Looking forward to a few days in Toronto unfortunately the accomodation left much to be desired and we decided to leave one day early (in fact I asked at the front desk for a comments form and they did not have any). The room was OK! relatively clean but very tired. The fridge was locked so no one had a key. Maintenance brought in another fridge and plugged it in beside the bed - they left the exisiting fridge in the cabinet. The replacement fridge instead of chilling the drinks froze them. The Pool area was tired/hot tub - no jets. not very clean.
June 28, 2012
Rated 4 out of 5 by Anna2009 A couple of issues!!
As you can tell from your records, we have stayed at your facility many, many times.
1. This stay - my husband was annoyed by the fact that the ice machine on our floor didn't work - and there was excess water on the floor near the machine.
2. As our room was just on the second floor, we used the stairwell to exit the building. One time when leaving the exit, there were several cigarette butts and empty beer cans strewn in the stairwell. We often have false fire alarms - don't want a real fire. Perhaps Security should be more attentive.
September 16, 2013
Rated 3 out of 5 by MMcLaugh good Hotel
I have been using this hotel for several years with excellent results. This stay and the one before left a bit of concern. I was put in a club floor room by the elevator wall, sounded like construction going on. Did get the room changed to a non club floor level, as it was full. But than had to pay for internet.
A month before I had stayed there and left a pajamas in the room, which interestingly never showed up in lost in found .
December 7, 2013
Rated 1 out of 5 by Lexi This hotel has many problems
I was very disappointed with my experience.
Taxi cab drivers at the hotel didn['t want to work and sent us to the street to get a cab.
Our room heater didn't work and it couldn't be fixed. We got a space heater instead.
TV worked on and off the entire time. Finally got a new TV on the day before we left. I received a voice message indicating our credit card wasn't cleared. Spent 30 minutes contacting our credit card company only to be told they never said there was a problem with the card. I have contacted the American College of Nurse Practitioners and recommended that they not use your facility again for a national conference. I also spoke to your manager who was "sorry" for all the inconveniences.
Will not book a Sheraton Hotel again.
October 10, 2012
Rated 2 out of 5 by PESuarez Facilities very badly maintained
In general many deficiencies in the premises but the worst ins not the quality of the employees which in general was OK, but more the lack of employees, ej it took me 45minutes in one occasion to have my car received in by the valet, this is unacceptable. When I went into the preferred desk to complain there was no one there until after 10 minutes. Another day the breaker went off and we lost the light of the bathroom, while this may happen it took 30 minutes to reestablish the electricity all that had to be done is turn the breaker back to ON
July 5, 2013
Rated 5 out of 5 by Rusty5 Perfect stay.
I was there with my wife for our anniversary. The stay was part of the Theatre package. I have to say from the time we arrived we were taken care of, staff was curtious and helpfull. When checking in, upon finding out we were there for our anniversary, we were upgraded to a room on a higher level (very nice and not expected). The next day when we asked if we could keep our car there after check out, our room stay was extended at no charge.
These may have all been small things for the hotel to do but they were very much appreciated. Nice job.
June 24, 2013
Rated 1 out of 5 by ginger35 This hotel was disappointing
Having booked 4 months prior to our stay, it was very disappointing to be stuck on the 6th flr. requiring a trolly to access out rm. Our view overlooked treetops and the beginning stage of road repair. The current $99. a rm promo was not honoured as " this does not apply to you..."; our bathroom counter top was stained and looked dirty, bed pillows were yellow stained, covered with white slip covers, the bright spot light perched on the top, front corner of city hall, shone in our room; we had the choice of closing the curtains to the light and air exchange or leaving them open to breath non-stagnant air. The only staff members that greeted us graciously were the valet attendants. Their "welcome" and "do come again" statements seemed genuine.
May 14, 2013
Rated 3 out of 5 by AJB46 Old & Tired, but a great location
In many ways, this property is behind the times. The Internet is slow, spotty, and difficult to connect to. The rooms are a bit outdated and not super comfortable. The food is ok, but not many healthy options at all. The good stuff is that it's in a great location downtown, walking distance to everything, the gym is large and offers many machines and free weights and a nice pool, and the staff are very friendly. If you need to stay with starwood, then this is a decent option, but overall there are much better hotels in Toronto for the money.
June 21, 2013
Rated 5 out of 5 Hotel has the best staff and location
This hotel is great for business / family / theater / dinning / shopping.
January 1, 2014
Rated 2 out of 5 by suegee There was a problem the night I stayed
When I checked in, I was pleasantly surprised that I was given free local calling and internet as they are not usually included with my corporate rate. But I wasn't told I was getting these because none of the TVs in the hotel were working.
After a long day of the Polish Festival with relatives, all I wanted was to climb into my sweet sleeper bed and watch a couple of hours of TV. So very disappointing that the staff did not provide this information at check in -- I wouldn't have spent half an hour trying to make the thing work.
September 17, 2013
Rated 4 out of 5 by Adam27 Very nice hotel
First off i want to say thank you to Stanton for his excellent service. He really goes to great lengths to make your stay very enjoyable. He uprgraded us to club level at no extra charge.
The hotel itself is very nice, clean. Staff is very friendly. Our room was very clean and spacious. The kids loved the indoor/outdoor pool. Good breakfeast, lots of variety. The location is within walking distance to Union station, the Rogers Centre and Eaton centre.
Would we stay here again? you bet we would. We plan on being back sometime in the summer.
April 17, 2012
Rated 3 out of 5 by madetofeelunwelcome Great until you deal with staff
Time spent at the Sheraton between checkin and checkout was lovely. Dealing with the staff, however, ruined much of the experience. My guest and I were made to feel as though our business was unwelcome. Add to this that there is no free Wi-Fi and local calls are NOT free (the latter not made glaringly obvious). I pointed out to staff during checkout that other hotels do offer these and the Customer Service Representative agreed with me that, yes, there are other hotels. So next time I'm looking for a place to stay, other hotels it will be.
February 10, 2013
Rated 4 out of 5 by Bdot Great hotel
This hotel was great. Very central to everything that I needed (shopping, food, office, banquet hall). The room service was excellent and the hotel was environmentally conscious which is nice.
My only complaint that I was put into a wheel chair accessible room which I didn't mind, but the shower pressure was very low and my cable kept freezing.
December 16, 2013
Rated 4 out of 5 by NYSojourner Sheraton Centre Toronto
The Sheraton Centre Toronto is an excellent hotel conveniently located close to most attractions in the downtown Toronto area. You can walk to most of the attractions like The CN tower, the Rogers Centre, the Eaton Center, the Air Canada Centre and many more. There are many shops, services and entertainment available right under the hotel from the underground walkway name the Path.
The rooms may be a bit dated but the staff are very friendly especially at the Club Lounge on the 43rd floor. Be sure to saw hello to Blesilda and Semret if you do get a chance to visit the club lounge, they will be sure to take great care of you while at the club lounge. The lounge offers breath taking views of the downtown area and is especially beautiful at sunrise if you happen to get up for an early breakfast.
November 3, 2013
Rated 4 out of 5 Good, but needs specific improvements
The rooms and service staff for rooms were exemplary.
The internet, whether wi-fi or wired, requiring constant logging in and verfication was tiresome, annoying and unnecessary.
Service in the bar/restaurant was not up to minimum standards -- wait times, dealing with customers, dismissive of customers;
check-in was awful -- a convention, plus several other big meetings, and only one desk used.
billing at check-out did not make clear what the Destination Marketing Program was, nor why is was downloaded onto me.
Nachos were a greasy mess.
June 5, 2013
Rated 4 out of 5 by mls143 disappointed
We were given a code for internet that did not work so were told to purchase the 2 days and we would be credited. We called down to desk when we were leaving and was told it would be taken off our bill. When we got home and checked our invocie we were still charged. It took 3 phone calls last night and then the lady wouldn't even put us through to the front desk had to call 3 more times today before it was finally resolved. We were disappointed because we were told it would be taken care of and it wasn't then took 6 calls to get it fixed
January 14, 2013
Rated 2 out of 5 by Quattro Desperately needs renovation!
The rooms are tired and worn. Security bolts are coming out of the door as if the door was forced open. Wallpaper is dirty and peeling off of the wall. Paint peeling off of the wall in the bathroom. Furniture stained and damaged. Certainly not my expectation of a Starwood property. Valet parking was complete chaos and no one was in control of directing cars so it became gridlocked. Beds as always were amazingly comfortable with fresh crisp sheets.
November 25, 2013
Rated 1 out of 5 by unifor60 disappointed
I am a SPG gold member as well a a owner with Starwood. I:m a loyal customer and stay at your hotel for both business and personal use , this last stay was the most disappointing to me , I found that my concerns were not address by the desk mamager and went on deaf ears. when I come to stay I alays request a refrigerator for medical reasons , check in time was 3:00 pm and when I checked in at 3:30 I was told they were all out and no one seemed to care that I had medication that needed to be refrigerated it took 3 phone calls after checking in to get someone to agree to keep my meds in a refrigerator I was told someone would come to pick it up I waited 1 1\2 hours and no one came . called again to be told that they were not aware of the previous phone call. fond this totally unacceptable and I hope that I don't run in to the same problems with my up coming stay.d
December 1, 2013