Rated 5 out of 5 by Rusty5 Perfect stay.
I was there with my wife for our anniversary. The stay was part of the Theatre package. I have to say from the time we arrived we were taken care of, staff was curtious and helpfull. When checking in, upon finding out we were there for our anniversary, we were upgraded to a room on a higher level (very nice and not expected). The next day when we asked if we could keep our car there after check out, our room stay was extended at no charge.
These may have all been small things for the hotel to do but they were very much appreciated. Nice job.
June 24, 2013
Rated 2 out of 5 by Ringerboy Service
I was most disappointed with the staff responsiveness. I had room key problems and called to arrange to get it fixed. The agent said he would send someone up right away. By the time I checked out no one showed up to fix the card reader. I was locked out of my room twice during the stay.
November 19, 2013
Rated 3 out of 5 by AJB46 Old & Tired, but a great location
In many ways, this property is behind the times. The Internet is slow, spotty, and difficult to connect to. The rooms are a bit outdated and not super comfortable. The food is ok, but not many healthy options at all. The good stuff is that it's in a great location downtown, walking distance to everything, the gym is large and offers many machines and free weights and a nice pool, and the staff are very friendly. If you need to stay with starwood, then this is a decent option, but overall there are much better hotels in Toronto for the money.
June 21, 2013
Rated 1 out of 5 by ginger35 This hotel was disappointing
Having booked 4 months prior to our stay, it was very disappointing to be stuck on the 6th flr. requiring a trolly to access out rm. Our view overlooked treetops and the beginning stage of road repair. The current $99. a rm promo was not honoured as " this does not apply to you..."; our bathroom counter top was stained and looked dirty, bed pillows were yellow stained, covered with white slip covers, the bright spot light perched on the top, front corner of city hall, shone in our room; we had the choice of closing the curtains to the light and air exchange or leaving them open to breath non-stagnant air. The only staff members that greeted us graciously were the valet attendants. Their "welcome" and "do come again" statements seemed genuine.
May 14, 2013
Rated 1 out of 5 by Ali71 need a lot of improvement
I am a frequent sheraton customer. I travel a lot and try to stay at sheraton. this is the worst ever. if sheraton care about their reputation they should do something. bathroom sinks and facilities are horrible. they simply do not work and if they work they are so old you are afraid to break them from being old. simply not to a sheraton standards at all
November 11, 2013
Rated 4 out of 5 by BrynE Tainted Stay
My daughter and I booked a two night stay, Friday and Saturday and had planned to have lazy sleep in mornings and relax. We had booked the upper floor, to ensure we had quiet and extra amenities. We were woken at 7 a.m. Saturday morning, to voices shouting and machinery operating. I called, Guest Services and was told, the hotel is replacing windows and the work would go on all day. I asked for a room change to face north and was told it couldn't happen until 3 p.m. and only a King Bed was available. We had no choice but to accept the room with a King Bed, adjust our afternoon and be back at the hotel to move by 3 p.m. I should have been informed of the construction when I booked. I booked on the phone not the internet. I was given a $60 credit to my bill which really was nothing. I now know, to ask, if construction is happening and not to rely on being told. A good stay but tainted!
November 4, 2013
Rated 4 out of 5 by Adam27 Very nice hotel
First off i want to say thank you to Stanton for his excellent service. He really goes to great lengths to make your stay very enjoyable. He uprgraded us to club level at no extra charge.
The hotel itself is very nice, clean. Staff is very friendly. Our room was very clean and spacious. The kids loved the indoor/outdoor pool. Good breakfeast, lots of variety. The location is within walking distance to Union station, the Rogers Centre and Eaton centre.
Would we stay here again? you bet we would. We plan on being back sometime in the summer.
April 17, 2012
Rated 5 out of 5 by Kasia54 Amazing Hotel
I really enjoyed staying at the Sheraton Centre Toronto. I stayed there for one week and everything was excellent. The hotel is beautiful and has tons and tons of boardrooms.
November 23, 2013
Rated 1 out of 5 by lorry72 This hotel is just a bed factory
Not impressed at all. The only good thing was the room which was clean and tidy. One small bottle of water for one person, although there were two of us, no tea just coffee and no complimentary biscuits or fruit or anything special. Window showed it's lack of once a year cleaning and although we had independent room air con, there was another wall vent which we were unable to control and poured out cold air all night . Parking shocking and expensive so don't take your car! Staff rather grumpy. The only two bars/bistro on sit was in the foyer and cost fortune or a faux irish bar with miserable and unfriendly staff; the small café was closed early so no chance of a coffee. Internet in your room if you want to pay for it or free downstairs but limited. Not good enough.
September 2, 2013
Rated 3 out of 5 by madetofeelunwelcome Great until you deal with staff
Time spent at the Sheraton between checkin and checkout was lovely. Dealing with the staff, however, ruined much of the experience. My guest and I were made to feel as though our business was unwelcome. Add to this that there is no free Wi-Fi and local calls are NOT free (the latter not made glaringly obvious). I pointed out to staff during checkout that other hotels do offer these and the Customer Service Representative agreed with me that, yes, there are other hotels. So next time I'm looking for a place to stay, other hotels it will be.
February 10, 2013
Rated 4 out of 5 Good, but needs specific improvements
The rooms and service staff for rooms were exemplary.
The internet, whether wi-fi or wired, requiring constant logging in and verfication was tiresome, annoying and unnecessary.
Service in the bar/restaurant was not up to minimum standards -- wait times, dealing with customers, dismissive of customers;
check-in was awful -- a convention, plus several other big meetings, and only one desk used.
billing at check-out did not make clear what the Destination Marketing Program was, nor why is was downloaded onto me.
Nachos were a greasy mess.
June 5, 2013
Rated 2 out of 5 by mthomas16 Still very dirty - three strikes this year...
This is the third time I've stayed at the Sheraton Centre Toronto in the past year. After writing my last review about how unclean the rooms were, I was invited to come back and try them again. I did and the room I was in was even worse. Dust everywhere, the room temperature was ridiculously hot. Maintenance was called and couldn't fix it. And the bathroom was deplorable. I understand missing a hair or two, but there over 35 hairs all over the floor/counter/bathtub. Just disgusting. Not going to ever stay there again.
August 29, 2013
Rated 4 out of 5 by dzaek poor check out service
While I enjoyed the stay at the Sheraton, I was sadly disappointed to spend 25 minutes in line to check out. Since the hotel did not leave an invoice under my door for me to look over, I had to wait in line to settle the bill and make sure it was correct. Spending 25 minutes in line was not an enjoyable experience and the bank of empty computers only a few feet away suggested the problem was likely a staff shortage. I did not expect this to be the case and will relay this message to anyone who asks about the hotel and their services.
June 25, 2013
Rated 4 out of 5 by mls143 disappointed
We were given a code for internet that did not work so were told to purchase the 2 days and we would be credited. We called down to desk when we were leaving and was told it would be taken off our bill. When we got home and checked our invocie we were still charged. It took 3 phone calls last night and then the lady wouldn't even put us through to the front desk had to call 3 more times today before it was finally resolved. We were disappointed because we were told it would be taken care of and it wasn't then took 6 calls to get it fixed
January 14, 2013
Rated 5 out of 5 by Praisetrain Hotel was well located!
I loved staying in this hotel. Everything was close by and the room was clean. I had a very enjoyable stay. Would stay there again anytime!
November 23, 2013
Rated 1 out of 5 by EpicELFail This hotel did not honour our reservation as requested
All of our requests were not met regarding the floor requested: 7 - 11; and type of room and our early check in time for 1:00pm as per our written reservation request. Not only could they not meet the early registration, they could not meet the standard time of 3:00pm and we were threatening to cancel our reservation when it was two hours later for a 5:00pm check in and we were sitting in shopsy's trying to find food as the restaurant did not even have meals they could offer us at this time!
We spent over $100.00 for drinks and appetizers while waiting!!
The hotel did nothing to try and offer us a satisfactory resolution other than offering to let us DOWNGRADE from our original request WHICH THEY COULD NOT HONOUR!! I expected to be offered some options to pay for an upgrade!!!
When we went to access the "pull-out' couch in the room IT WAS BROKEN!!!!!! OUTRAGEOUS!!! IT NEEDED TO BE IMMEDIATELY THROW INTO THE TRASH!!! IT IS GARBAGE!!!
Rather than trying to attempt to help us move to another room for a proper night's sleep or to reimburse us in any manner; the hotel's solution was to wheel in a single bed 'cot'.
I am in horror and shock that this is the practice of the Sheraton. I booked in advance, and made at least three phone calls during the week before to confirm that all was written and described in our reservation request. I was prepared for you to be busy, as I have stayed during the Calvalcade of Lights events before, HOWEVER; I could never have prepared myself for this outrage and series of events!!! UNPROFESSIONAL, UNEXPECTED AND UNACCEPTABLE for any hotel, but particularly from what i would expect from the Sheraton Hotel....it is an aberration from anything I could have prepared myself and my children for.
December 3, 2013
Rated 3 out of 5 by Hayleyg Vending machines/room
I have stayed at this hotel previously and was dissapointed this time. Our hotel room smelt HORRIBLE!!! We had to keep our window open which then caused less sleep due to the noise outside by the construction.
I tried 5 floors to get a drink from the vending machines and they were all empty.
When I called room service to get wine glasses, I had a rude girl answer the phone and did not want to assist me until I said that I have been dissapointed and then called back to try help. Frustrating because we were trying to make other arrangements in the meantime when she could of just helped us the first time.
The hotel is a great location and I do like staying there. But, this time I was dissapointed.
I hope next time I stay there, it is not the case.
August 23, 2013
Rated 3 out of 5 by HD00 Great location but...
I like the location of this hotel and in most cases felt the staff were professional and pleasant. However, I was without a phone for 2 nights despite several calls to the front desk long distance from my blackberry. The next evening no one had fixed the problem. The phone would ring but the handset didn't work. It was finally corrected but should not have required several calls. In the room the blackout curtain was torn and part of the phone apparatus was pulled out of the wall. Great hotel but the rooms need to be better maintained.
October 17, 2012
Rated 3 out of 5 by IronGirl Nice place; Good Service
Nice Hotel, and Front Desk was very helpful. However, did not sleep at all as people were partying all night long in the hallway which made it difficult to enjoy the next day in Toronto with no sleep. Hot tub was very outdated and for a hotel that size should be a lot bigger, squeezing together with strangers, not a great time.
November 11, 2013
Rated 1 out of 5 by Svp2k5 Charged twice for the hotel room
I stayed at the Sheraton Centre May 24 - 25. I booked through a third party website as it was last minute. To my surprise/shock, Sheraton lost my booking at check in. They kindly fixed this (or so I thought). It wasn't until a week after departure that I realized I was charged twice for the hotel room (Once by the third party site and once by Sheraton directly).
I have recently switch hotel brands, and have stayed at Starwood hotels three times in the last month.
I expected far more, and am considering switching to an alternative.
June 2, 2013
Rated 5 out of 5 by YVR9 Consistently Exceeds
Whenever I stay in Toronto, the Sheraton Centre is my primary choice for hotel.
Its central location is unbeatable. And being directly connected to The PATH underground walkways is a big advantage.
They have a dedicated check-in area for SPG Gold & Platinum. The best part is the Club Lounge on the 43rd floor. It’s a massive lounge with plenty of seating and impressive views in all directions. The staff is very accommodating and despite being a huge convention hotel, their attention to detail make you feel like an appreciated guest.
March 18, 2013
Rated 5 out of 5 by john527 Toronto trip
We arrived at 3:30 to find that 2 bus loads of teachers were dropped off and checking in all at the same time. The line looked like black Friday. However, the staff handled it very professionally. I used the Gold member check-in line which was only about a 10 minute wait. Even so, the staff was very apologetic for my delay even though it was totally out of their control. They even comped me a movie for my inconvenience, which was a very nice gesture. My stay at the Sheraton Center was very very nice. Thanks for the special treatment.
February 23, 2013
Rated 4 out of 5 by canuckle A good stay
Had a corner Club Lounge room which provides access to the Club Lounge on the top floor of the hotel. Great views of the North and South skyline. Food spread for happy hour and breakfast is pretty good. Breakfast has a nice assortment of bread, bagels, muffins, fresh fruit, cereal, hardboiled eggs, juices, coffee and an espresso/latte machine.
Room was nice, had a couple of minor issues that were promptly taken care of.
Would be nice if the blinds extended lower to block any sunlight that comes in just below the bottom of the blind.
February 17, 2013
Rated 5 out of 5 by Ottawaguests Great!
I usually don't write reviews, however to the Sheraton employee (apologies, I don't know her name, but she had long dark brown hair) who worked in the fitness centre and went out of her way to help us find out everything we needed to know about skating at City Hall, thank you! You could have easily sent us to ask the front desk, but you didn't; you went above and beyond to answer our questions.
Yes the Sheraton City Centre is nice, clean, and conveniently located, but your extra help made all the difference in our stay. Appreciated.
January 15, 2013
Rated 5 out of 5 by Ike2945 Hotel has great service and facilities
This is one of the two best hotels I ever stayed in and it has great features indeed
November 24, 2013
Rated 5 out of 5 by HappyStarwoodFan Excellent Hotel with great Staff
My second time at this hotel and they did a great job of starwood recognition. Was upgraded to an awesome suite that seemed to be the size of 3 regular rooms. My guests that came with me had a gluten allergy and the staff at the lounge were helpful in finding her something she was able to eat. The best thing though was that the next day she was back at the lounge, a different staff member automatically came up to her to offer gluten free snacks without her asking for it. Well done lounge staff and well done Sheraton Centre Toronto!
May 6, 2013
Rated 3 out of 5 by Nigel59 Hot water would be nice!
have stayed a few times at this hotel. normally better than this last experience. Room clean but could use a little "refreshing". Staff friendly and professional. Shower pressure was intermittent at best and varied between stone cold and warm. At a hotel of this stature my expectations would be higher than those experienced. Further, the lineup for checkin took about 15 minutes nad when I observed the lineup for checking out, I gave up on that idea and returned to the room to execute a telephone checkout resulting in further delays.
October 23, 2012
Rated 4 out of 5 by William222 Construction Made for Noisy Enviroment
My wife had a migraine so we asked to move our room. We were told we could not be accommodated becasue they could not guarantee that the new location would be any quieter. The person said they could not determine where the construction would move to the next day. So we stayed in our room with drilling nearby.
November 12, 2013
Rated 4 out of 5 by Tamalla Great stay for a conference
This was my second time to this establishment this year and the accomodations for conferences are amazing.
November 23, 2013
Rated 5 out of 5 by KMMH Luxurious hotel in an excellent location
This is a beautiful hotel steps away from the Eaton Centre and all the attractions of downtown Toronto.
November 23, 2013