Sheraton Indianapolis City Centre Hotel

  • 31 West Ohio Street
  • Indianapolis,
  • Indiana
  • 46204
  • United States
  • Map

Rooms & Rates

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This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older with a valid government-issued ID to check-in. Guests checking into the hotel must have a valid credit card at check-in time.

Rated 3.6 out of 5 by 433 reviewers.
Rated 5 out of 5 by Very happy We recently stayed at ths hotel. Room very clean. Staff very pleasant. Food wonderful. We highly recommend this hotel. February 14, 2013
Rated 5 out of 5 by Hotel has great features The staff was very helpful and kind. The room was very clean and comfortable. I would recommend this hotel to anyone. September 24, 2012
Rated 5 out of 5 by Excellent The staff was exceptionally friendly and helpful. The room was clean and pleasant. An overall wonderful experience. December 24, 2012
Rated 4 out of 5 by Meeting room went to TAL meetings and as usual enjoyed the hotel good Continental breakfast and had great coffee September 23, 2013
Rated 4 out of 5 by Great Location and friendly Staff My room size was great! lots of space. The new fitness center was clean and had had efficient amount of equipment. February 25, 2013
Rated 5 out of 5 by Great Time We had a wedding in your hotel and not only was the reception area beautiful the rooms were great and comfortable. January 3, 2013
Rated 4 out of 5 by Location Hotel is in an excellent location in downtown Indianapolis and in easy walking distance of all city attractions. June 9, 2013
Rated 4 out of 5 by Indy Wedding Over all was good. Rooms were nice however are REALLY ready for remodel and fix up. The HVAC system was average. May 20, 2013
Rated 1 out of 5 by This hotel needs updating desperately The water was cold for my showers The room temperature was uncomfortable. The staff said they would get me a fan February 9, 2013
Rated 5 out of 5 by Great staff and location The staff at this hotel was great!! I would go back just because of the staff October 21, 2013
Rated 5 out of 5 by Staff is very accomodating We were visiting family in Logansport (no Starwood hotel) and had 3 scheduled nights elsewhere when my dad fell ill. He was moved from Logansport to Carmel, then, released. The last 2 nights were reserved at the Sheraton City Centre. (I live in Florida and had 2 caregivers traveling with my dad.) The employees at the Sheraton attempted to find lodging at their other locations, while he was hospitalized, but could not because of Nascar wknd. I spent several hours on the phone between the caregivers and the hotel and found your staff to be knowledgeable and compassionate. The girls found a hotel for the 27th, then, checked in to the Sheraton on the 28th. From the moment they stepped into the lobby and spoke to the concierge, they all felt relief. The employees were accomodating and so pleasant. The hotel was absolutely beautiful and the rooms were perfect. They all had the best sleep ever; my dad said he could not see the other side of the bed - lol. The food in the restaurant was superb - something the caregivers were not used to. The trip started out rocky, but, thanks to your staff, it ended happily. Thank you so much !!! (I don't think I mentioned it, but, my dad is 94 years old.) August 1, 2013
Rated 5 out of 5 by Staff The manager and staff met my every need. I will be staying there again next time I'm in Indianapolis July 6, 2013
Rated 2 out of 5 by Poor club amenities & Room maintenance Club lounge: does NOT offer an honor bar, room charge, or complimentary selection of wine/beer. This seems like a no-brainer and quite frankly I was shocked to find that I couldn't enjoy a glass of wine with evening hors d'œuvre. The coffee cups utilized in the club lounge in the morning are cheap styrofoam cups with flimsy lids. These cups spill/splash coffee in the car and are uncomfortable to drink from. Since Starbucks cups and sleave are provided in the hotel room with the coffee maker, it seems trivial that they don't provide higher-end Starbucks cups in the lounge. Air conditioning in rooms - this is my hotel pet peeve and it happens all too often. The air conditioner in room 1736 was only putting out hot air. As always when this happens in a hotel, I had to call down and wait for 30+ minutes to have maintenance come and twist a few knobs on the interior mechanics to make the air cold. This seems like a problem that could be proactively prevented if housekeeping simply verified that the air was blowing cold when they cleaned the room and then proactively notified maintenance to fix it prior to a guest checking in. This process would greatly improve the customer experience. May 16, 2013
Rated 5 out of 5 by Good job The staff and the room were excellent. Loved the Starbucks coffee in the room and the morning paper. August 6, 2012
Rated 4 out of 5 by phew The bathroom had a peculiar odor, like baby puke. Maybe it's some kind of cleaning agent you use? May 6, 2013
Rated 3 out of 5 by Hotel needs renovated The Hotel is in a prime spot. However the rooms need updating. The a/c needs major improvement. May 20, 2013
Rated 3 out of 5 by Central Location Nice location downtown to where you need to get to. Not far from the Arena's to walk. August 8, 2013
Rated 2 out of 5 by Did not like. There was construction being done..You could hear a lot of noice. It was hard to sleep... January 3, 2013
Rated 5 out of 5 by Excellent Customer Service The staff at this location were very professional and made me feel valued as a guest. June 27, 2013
Rated 4 out of 5 by This hotel was convenient Hotel was close to the convention center and resturants, shopping and entertainment. September 3, 2012
Rated 4 out of 5 by Great Location and staff Got a great deal on the room. I will stay there again. October 16, 2013
Rated 4 out of 5 by Club Lounge attendant The young African-American attendant lady was very accomondating to my needs. August 13, 2013
Rated 4 out of 5 by Stay met every expectation Staff was very friendly and helpful. Large convention in town and area very noisy. April 25, 2013
Rated 5 out of 5 by bestguest A super stay at a very reasonable downtown rate and great location for everything/ February 1, 2013
Rated 5 out of 5 by Excellent Service The staff was extremely helpful. November 4, 2013
Rated 3 out of 5 by Indy sheraton To much construction, HVAC did not work, Gift basket never made it to room..... December 19, 2012
Rated 5 out of 5 by A very enjoyable stay. A relaxing environment with a staff wiling to assist. September 30, 2013
Rated 4 out of 5 by Good - could use another mirror in the room Good, comfortable, could use another mirror when traveling with students. October 30, 2012
Rated 1 out of 5 by Dissatisfied This is my second and certainly final stay in your facility. This time my issue was two fold. I stayed 3 nights and not once was I visited by housekeeping. We called each day and were accused by the staff of leaving the do not disturb sign on our door. We went down and got our own clean towels and coffee refills. I also had to call to have my bill emailed to me after it was promised twice. Once received, I was charged 3 nights after being told I would be charged 2 by the front desk clerk upon checkout (we arrived at 6AM our first day) . We were also double billed for our room upgrade to a suite and I am now waiting for this credit to be returned. On my previous visit in October of last year, you water stopped working the Sunday morning of our departure and I was forced to go skip a shower prior to flying for 6 hours (not pleasant) and we all had to share one unflushable toilet prior to leaving. For this lovely experience, I was credited $40 whole dollars off my stay. And again, I had to call on this once I was back home to get this credited to my account. For a hotel that charges as much as you do, the service level is appalling. I will make sure to share my experience on the web so others know what to expect. July 3, 2013
Rated 4 out of 5 by guest Great location for a quick getaway within the city of Indianapolis August 11, 2013
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