Rated 2 out of 5 by LaurieD Worst stay.... :(
Would not recommend any king size rooms in their Tower building. Room/bathroom very small, about the size of a handicap stall in a public bathroom. Walls thin and lots of noise on the floor. First time I've ever had to call security for noise issues. The a/c unit was so noisy that we had to turn it off for the night just so we could sleep. We have stayed on the Plaza side previously and have not had any issues there. Also, only 2 bathroom towels, had to call for extras.
July 23, 2012
Rated 4 out of 5 by McBride1957 Denver Sheraton
Overall experience was good, great down town, great aminities, very nice staff.
As a platnum member and staying in a suite I would have expected given my reservation included 4 people that we would have recieved a proper amount of towls, coffe and drink glasses or at least enough of those items each day for four people. It was no differnt than when I stay in a single room by myself. Each day I would have to ask for additional packets of coffee and water for the number of people staying in the room and that was only for one cup each, which is fine. We re-used towls and wash out our glasses. I have stayed at several Sheraton suites in the past and they were all well equiped each day. Just thought you may want to know at least for future customers staying in a suite. I would have expected more from a suite experience.
December 30, 2012
Rated 5 out of 5 by Curtis11 Great facility and staff
The room accomodations were great. The meeting space was nice and fit all of our needs. The event and catering staff were very accomodating and made sure all of our needs were met. Steven and Jessica and all of the event and catering staff were great!
March 14, 2014
Rated 4 out of 5 by GOHome72 Sports weekend
We stayed at the Sheraton as we were attending both the Bronco game on Saturday and the Rockies game on Sunday. We found the staff to be friendly and helpful. The location was very convenient to all the local bars and restaurants.
On the Saturday when we checked in and got to our room there was a party going on in the room across the hall at 3:30pm. We contacted the front desk and they immediately reacted to our concerns and moved us to another area of the hotel. Unfortunately, the hotel was 100% occupied so even though we moved, there were teenagers running up and down the hall until 3am. We did not call the front desk again.
Sunday night was great and very quiet.
The staff in the restaurant were very attentive and the service was friendly and quick. We will definitely stay here again when we are in downtown Denver.
August 23, 2012
Rated 1 out of 5 by Corabi Corabi
This was one of the worst hotels I have ever stayed at. The air conditioning did not work properly which made the room very uncomfortable. One night I ordered room service and the maid never removed the tray the next day. Finally, when I went to get a shower prior to leaving for the airport I was surprised to find the water completely brown. It didn't look like rust. I had no idea what was in it or if it was safe so I couldn't shower before my 14 hour trip back home.
February 7, 2013
Rated 4 out of 5 by RM38 Review after 5 weeks
Staff is friendly, but have been unable to assist me with remediating an issue from a couple weeks back regarding 1000 Green Choice points I was due when I elected that option. I've gone through three front desk folks (who have all mentioned that they will forward the request to Starwood accounting) as well as left a message for the front desk manager, but to no avail. I never realized that it was so difficult to get this corrected in your system for a loyal patron.
March 22, 2013
Rated 2 out of 5 by DGM78 Needs updating
The room was comfortable and the location was good. However, the hotel is very dated and needs improvements. My air condition never cooled the room over the 5 nights I stayed there. The hot water was also inconsistent in the shower. It was ice cold then scalding hot every 30 seconds without ever touching the controls. The towels in the bathroom had a "wet dog" odor. I am a SPG Gold member and stay with Sheraton all over the world, and this location is below par.
September 30, 2013
Rated 3 out of 5 by Shawn60 Room Mix Up
I was given a room, upon check in, that was already occupied. The #was printed on my card and when I tried to enter (fortunately) the key did not work. The occupant was disturbed by the noise at his door and opened to check on what was happening. Slightly perturbed, I returned to the front desk and was given the correct cards and different room number.
February 22, 2014
Rated 3 out of 5 by havebusinesswilltravel Valet Parking Blew it!
I love Sheraton properties. I stay at them all the time, and this property is a very nice one located right on 16th mall. The rooms are very small but not uncomfortable and there is a Taphouse right in the hotel which is nice, plus all kinds of food, fun, bars, etc out the front door. The staff did not offer an upgrade and when I asked I was pretty much blown off. Also, if you drive a large vehicle (we drive an F350) do not stay here. I was told when I pulled up, "sorry this wont fit in our parking garage" and that was pretty much all I was told. One of the Valets said "there should be some parking lots close" so that left a pretty bad taste in my mouth. If you drive a small to normal sized car you should have no problem. Still, service could have been much better. The club lounge also was sub par compared to most Sheratons.
June 16, 2013
Rated 2 out of 5 by HDlink Room cleanliness substandard
I had issues with the cleanliness of my room.
First thing I noticed was desk and furniture surfaces were not wiped clean. I found sticky residue on several surfaces. Bathroom floor was dirty. Toilet Paper holder fell off the wall. Sink faucet came off in my hands. Steam iron stuck to ironing board surface when hot and would not slide. One of the wall power outlets collapsed in on itself when I tried to plug in the iron. Overall unsatisfactory room condition.
August 23, 2013
Rated 2 out of 5 Just plain bad for the cost
This place is too expensive for its accomodations and location. The room was nice but not anything special. We were put in a special "clean" room which wasn't necessary, BUT I was disgusted to find that someone had not flushed the toilet before we got there. This immediately counters all attempts to provide a special "clean room". There is nothing around here worth going to either. The only saving grace was that they gave us points for the inconvenience.
October 23, 2013
Rated 5 out of 5 by MB3012 A great experience
The Club Level amenities were really appreciated. It was wonderful returning from a long conference day and being able to enjoy delicious appetizers while relaxing, looking at the great view. My room was very comfortable and I was able to adjust the temperature just right. The bed and pillows were more like home than other hotels. Jeff at Penfield's was very helpful when I had to ship a package home. I would definitely try Sheraton hotels at other locations.
July 19, 2012
Rated 3 out of 5 by Swills Poor guest services
The individuals in guest services were very unhelpful. Every time I called about a question or assistance, they directed me to someone else or couldn't help me.This goes for room service as well. There was a tray in the hallway for at least 6 hours needing to be removed. The room was adequate as was the lounge. The gym facility was very nice.
Location was central for convention center and mall, but a cab ride away from any good restaurants and nightlife.
September 9, 2013
Rated 3 out of 5 by husty Internet Scam
Having to pay at least $10/day for a basic service like wifi is outrageous. This service is offered for free at any budget motel and it was a scam to have to pay for it. Moreover, having to utilize two different networks between the lobby and the concourse levels was highly irritating, made even worse by the fact that they constantly timed out.
And to boot, there are no mini-fridges and microwaves in the rooms! I will never recommend this hotel to anyone.
November 23, 2012
Rated 1 out of 5 by Trigg Very Unhappy
We had a reservation for over a month and when we arrived we found out they wanted to send us to another motel because they had let someone else have our room. We were traveling with another couple and attending a football game at night close to this motel and that's why we wanted to stay here. The other motel was at least 20 minutes away and we didn't want to have to worry about driving after the game and we wanted to spend some time downtown.
November 21, 2013
Rated 3 out of 5 by Alien The little things count
Very nice, convenient location. To be perfect they need to pay attention to the small things e.g Bathroom door towel hook was missing leaving holes in door. The handle on the shower valve was loose, I was expecting it to fall off during my stay. While I did ask about getting in and out of garrage with car, checkin staff did not activate the room key to the garrage. They also had no clue @ how to assign the continental breakfast which came with the room.
January 12, 2013
Rated 3 out of 5 by Brad2014 Gaps in the windows lets in the cold
Admittedly it was the coldest weather ever in Denver, but having to wear a coat, gloves and hat while I was on my conf call from the room, I say that wasn't the best experience I've had at a Sheraton. When I looked to why it was so cold in the room whilst the temp on the aircon was 75F. There was 1/8" gaps in the walls where the windows connected. No wonder the room was cold
February 7, 2014
Rated 3 out of 5 by Justintotennis Room Unsatisfactory
At first glance, the hotel was great. I was there for a conference and everything went smooth. But then I got up to my room. I was able to turn the TV on, but not able to turn it off and I couldn't even find where to pull the plug until the next morning. So I had to sleep with the TV on all night. Also, the bathroom door doesn't shut properly, and there's a big cracked spot in the ceiling above the shower. It was room 734 in the Towers building.
November 4, 2013
Rated 2 out of 5 by dissatisfiedcustomer88 Guest beware!
Arrival and guest-check in went well-nothing to complain about there. But the room was just horrid!
The room was "non-smoking" but the bathroom smelled of smoke, I'm sure the previous guest had smoked in there. The walls were dirty, there were staind dripping from one of the walls. The AC/heater box did not work and our room was extremely hot! The room was outdated and seemed very old. The hallway to the elevator smelled moldy. Oh what a terrible stay!
February 4, 2013
Rated 2 out of 5 by CSch It was fine
This stay didn't "wow" me. The pillows were too soft and the blanket was a bit suffocating. The wireless set up did not work, but they allowed use it without room charges. The toilet sounded funny and after every shower there was a high pitched ringing. Some folks did not have hot water. I was fortunate! I also found he prices quite high for food and beverages. It was very clean and aesthetically pleasing. The food served at the meeting was very good.
February 23, 2013
Rated 1 out of 5 by Kimh March 30, 2013 Stay at Sheraton
We had booked this hotel because of it's proximity to the 16th street mall and the rooftop pool. The pool was freezing, couldn't stay in for more than a few minutes. Very disappointing because the spot is so great. Went back to the room to take a hot shower.....but the water was brown and lukewarm at best. Upon check-in, we were told that the hot water would be off from 11pm-5am. I tried to take a shower at 8:30. It still wasn't hot the next morning.
April 2, 2013
Rated 5 out of 5 by Xion My visit made me a Sheraton fan
I visited Denver on business & my experience at the Sheraton was very positive. The staff was very accomodating and friendly. The young man Ben at the front desk was very patient with me (I was very annoyed from my flight from NY) . This hotel also has a Business Center which literally saved my life (&job) because of course I forgot to print a few documents prior to my arrival. Location is great and the eateries on site are also good & convenient !
September 11, 2013
Rated 4 out of 5 by Debra58 Checking in
My only BUT MAJOR complaint is that the room I reserved in advance in association w my professional meeting in your hotel was unavailable. I was sent to a lesser level room which was not ready @ 7pm. I had to speak to the manager in order to deal with this. In the end, I was given the room I had reserved w an excellent view. Why the hassle? Does not bode well w a weary traveler. If I were a man would I have had to deal w this sort of treatment?
June 17, 2013
Rated 2 out of 5 by Anonymous8859 Unsatisfactory
The bathtub did not drain. The heating/cooling unit in the hotel room did not work. I shared my feedback with the front desk when I checked out and they told me that the overflowing bathtub was their 'indoor pool' feature.
I was pleased that they offered to bring up a small refrigerator to our room.
February 25, 2014
Rated 4 out of 5 by sgimattendee meeting attendee
My only complaints are:
1. The living room of my suite smelled like old cigarette smoke, even though it was supposed to be a nonsmoking hotel.
2.The layout of the conference space made it difficult to navigate and find different meeting rooms, but the staff did help with this.
3. Homeless people stare into the windows of the fitness center; I suggest installing 1-way glass windows so that those inside can see out but those outside can't see in.
April 29, 2013
Rated 4 out of 5 by JustAguest Not quite what I expected
I was not able to find a steam room or hot tub.
The sidewalks outside of the Tower side were not well shoveled (rest of downtown sidewalks were clean and dry and it was slippery in front of the hotel.
Called guest services a few times with questions. once, rang for about a minute with no answer. When the phone was answered, the information provided was accurate, timely and friendly.
Check-in and check-out were very quick, courteous and easy.
April 12, 2013
Rated 4 out of 5 by Johnji A great stay!
Club level was great. The reception and check-in was flawless. And the room was spotless. But there were issues. I had to ask 5 people before I got to the right place for my car. And the internet was a pain. I wasn't told about how to get the internet free(A club level extra) until I paid for one day. And the dang thing kept disconnecting. But overall I was very happy with the stay. And I hope one day that the internet will be free everywhere.
October 31, 2012
Rated 4 out of 5 by csar23 Loved the Service, missed the pool.
Absolutely loved the service at your hotel, especially from Charles and his crew. The Front Desk woman, could use some instruction on customer service. Sorry, I can't remember her name. Her comment to me that if she needed something from me, she'd ask for it, did not set well. Terrible tone for the front desk to be setting. And where was the pool? Under construction/maintenance. That was a bummer, but understandable. Give my Kudos to Charles.
May 17, 2013
Rated 2 out of 5 by JandL1 Couldnt sleep
First nite music outside played loud& late.
Air cond went off in middle of nite.called guest svc,they said it was on a moton censor.
Who moves about the room in the middle of the nite on the last nite found messing with the fan controll I could force it to stay on. Couldn't guest svcs hav told me that? They said nothing could be done. Sink filled with water & drained after I left in the am. Had a full schedule came to sleep didn't do so well!
July 30, 2012
Rated 4 out of 5 by Putin Seems a bit understaffed
It is a decent hotel with a nice central location. The only not too pleasant feature is that my room was not made up 2 days out of five I stayed there. Good I stayed alone so I could get by with a double share of towels.
March 8, 2014