Rated 5 out of 5 by csichick1908 Marathoner
Recently lodged at this locaation while running in the Dallas Rock n Roll 1/2 marathon. Great accomodations. Refrigerator in room was awesome for my morning of race prep. The hotel also supplied free bottled water in room, which came in handy for my protein shakes. I was also obliged a late check out which allowed me to shower and relax post-race.
March 28, 2014
Rated 4 out of 5 by MATexas Price, Tub and Misc.
Overall it was a really nice experience-handy to the conference I was attending. I won't stay there for a non-conference related event -rooms are very pricey when non-conference related. Won't confirm type of room until day of event. No de-caf coffee in room-have to order-pricey.
And the tub took a long time to drain! Washcloths were not replaced. Charge extra for an in-room fridge. Could use more affordable dining options too. In conference area escalators stopped working at several points during the weekend.
Everyone was very nice!
June 24, 2013
Rated 3 out of 5 by Karen10 Just Average
I expected much more for the price. The food was very disappointing. There was no water pressure in the shower. The staff was friendly. Overall, I was underwhelmed. I was in Dallas for a conference and didn't have a car to venture out. Since I was alone I didn't feel safe walking the streets by myself so I was limited to the hotel restaurants since there wasn't anything within walking distance of the hotel. Just office buildings. The exercise facility was nice. I liked the Linked In Lobby area because I didn't want to sit in my room.
May 23, 2013
Rated 2 out of 5 by Lanitymom Not worth the price.
My experience was less than stellar. I was on a club floor and expected better amenities. My internet service never worked in my room despite numerous calls to the front desk and being transferred to technical support. My room service door hanger never got picked up. I had to call for room service the next day. They were very late and got my order wrong. No one on staff seemed to care about any of my complaints except the manager, but none of my complaints were addressed. For *that* price - expected a lot more. Very disappointing.
October 14, 2013
Rated 3 out of 5 by Lou69 Our stay was good and bad
Our hotel room and staff were good. We came for bridge tournament and wanted to use your dining facilities which were awful....the food was not good and the wait staff was so small that it was an ordeal every time we ate there. The manager was most helpful, but couldn't make up for lousy service and lousy food.
March 31, 2014
Rated 3 out of 5 by dontstayhereever not worth the money
Most of the room looks nice. shower stopper was broken and was "fixed" by simply taking it out. Enough scratches told me this wasn't the first time it was "fixed". Also the cover behind the shower knob was loose/broken.
really small bathroom with light switch on outside of bathroom. odd.
no hot water in the mornings
all in all, not worth the $200 a night. stayed in better for much cheaper
March 21, 2014
Rated 1 out of 5 by JTD93 Worst experience I've ever had
I stay in hotels 50-75 nights per year and have never had a more terrible experience than in this hotel. My heater didn't work in my room, the shower leaked all over the bathroom floor and I reported 2 days in which it was never repaired. The second night of my stay as I was taking a shower, I had just put shampoo in my hair and soap on my body, the hot and cold water to my shower was cut off. I called the front desk and they told me that I should have called them before I got in the shower! How was I to know to do that? She then told me that I could change rooms but I was soaking wet with soap and shampoo in my hair. That was at 8:45 pm. I waited until 11:46 pm and there was still no water. I asked them to adjust my bill and they refused to do so. I will never stay in a Sheraton hotel again!
February 6, 2014
Rated 5 out of 5 by Coachbosh NABC experience
My wife and I had a very comfortable stay for about 6 days. Staff very personable and attentive to needs.
April 10, 2014
Rated 3 out of 5 by stella3 lacks current information
The concierge needs to keep current on the downtown area surroundings. I was told 2 things I wanted weren't available such as a store(which was just a few minutes walk away from hotel) & a tour. Knowing there WAS indeed a JFK bus tour.could've helped me plan my day better because I ended up missing them since the last one left at 230. I was told there wasn't such a thing when in fact a new tour started a month prior 4x a day.
Other then that the maintenance staff was wonderful, coming right away close to midnight to fix my a.c..
September 10, 2012
Rated 1 out of 5 by emskay BELOW PAR FOR A SHERATON HOTEL
I recently stayed at this hotel for a convention and while the building and public facilities are aesthetically pleasing , I cannot say the same for the state of the rooms. The air conditioning unit had basically 2 settings :too hot or too cold and extremely noisy.
My room safe had a low battery and could not use it and the bath tub had no stopper. As I checked in late and was too tired I called the next morning and requested that these items be attended to. Upon returning that evening nothing had been done. When calling guest relations I was told that they would try and locate a stopper for the bath however they were not sure if they had a spare. Eventually after requesting to talk with management, they somehow manged to find one and take care of the issues
June 23, 2013
Rated 1 out of 5 by lprogers1963 Where did all the maid staff go?????
My rooms was not touched by housekeeping the entire five days. By the time I left both trash cans were overflowing, bed was never made, tea and coffee were not refilled. Thank god there was an extra roll of toilet paper stashed in the closet. I felt like I was in the Twilight Zone stuck in the 1970's with all the outdated dark brown décor. Hotel has you captive for dinner and drinks since Dallas downtown offers nothing within reasonable distance. Gift shop really bends you over for a soft drink and crackers to the tune of $11.
April 26, 2013
Rated 2 out of 5 by CVP32 Poorly kept
On arrival, the hotel was uncomfortably warm. No recognition for Gold SPG verbally or other. On arrival to 24th floor, greeted by a large pile of dirty sheets and garbage bags by elevator (4pm)...another pile of dirty sheets by my room 2404. All that remained thru checkout next morning. In room, a long hair on the mirror and other moderately offensive housekeeping no - no's. As an owner, I am not happy with the way this property is kept or shows. I will never stay here again or allow our company (PWC) to book anyone to same.
April 17, 2013
Rated 2 out of 5 by Sheli Inconsistent Experience
- My room was spacious but the bathroom was tiny. I was barely able to turn around. The bathmat had red spots on it the first day and there was no bathmat the second day. I called down and one was sent up promptly.
Additionally, my clock did not work (I did not tell anyone because I was just tired of having to call down).
I was there for a large ATT meeting but the room facilities were not great.
I know that the phones did not work and the hotel knew about it but it was annoying since I needed to call to fix/request things.
January 25, 2013
Rated 4 out of 5 by ALdorado79 Dallas Business Meeting
Hotel is nice, staff does an excellent job of making you feel welcome. Room was clean and comfortable, HVAC system one of the more quiet and efficient I've experienced. Unfortunately, sharing bathroom noises with adjacent rooms in the south tower sort of dulls one's sense of being in an otherwise high-quality hotel. And it wasn't just the plumbing sounds.... Overall it's a very good hotel that I would recommend - bring earplugs if you are offended by sounds of the inevitable human toilet experience.
January 13, 2014
Rated 1 out of 5 by Jin58 Quality Control Needed
The room had an awful smell and was very warm. We tried to cool it off and it took forever, but never got to a comfortable temp.
The first morning - no hot water!
Everyone we rode in the elevator with complained about the same thing!
The safe door just hung open and the sliding door keep crashing into it.
Pillows were way too soft - tough to get comfortable.
When we returned each day, the bed was made but they could have done a better job tidying up - ugh.
We did not enjoy our accommodations in the least.
December 16, 2013
Rated 2 out of 5 by Doug504 This hotel needs improvement
We just spent three nights at the Sheraton and were completely dissatisfied with our stay. The hard wire internet and the wifi connection in our room was not working and the staff was unable to get it reparied. To be fair, the Sheraton did issue us a $40.00 credit but being a business owner it was unaccepatle that during this day in age, they could not resolve this issue. In addtion to the internet/wifi connection not working, the closet doors were broken and some of the paneling in front of the window were coming off.
January 21, 2013
Rated 4 out of 5 by JP21 Thanks to Alan
I checked in late at night and Alan at the front desk was polite, efficient and offered me a room upgrade because I am a SPG member. I really appreciated that after a long and unexpected day of travel.
April 2, 2014
Rated 3 out of 5 by sdans5141 Security response needs to be improved
An intoxicated person started banging on our door at 3:30am demanding to be let into the room. We dialed operator and asked for help.
The person remained outside our door for almost 10 mminutes.
Security never came by.
Slightly later a hotel staff member could be heard outside our door opening the closet across the hall. I had to ask him if he was security. He said he heard there was a problem.
He was not actually there to check on us, it seems.
The staff was certainly helpful and apologetic...the next morning.
February 25, 2013
Rated 4 out of 5 by G2AHHA The ups and downs - Sheraton Dallas
It is rare when you deal with two levels of performance by a Sheraton. First the good: upgraded to Executive Suite with all the associated amenities. Nice "Green" program giving you a $5 credit or 500 miles for not changing linens every day. Staff at the bar and restaurants were top notch. Now the bad: When you elect the Green option you can still have amenities provided, trash removed, etc. However, that did not occur. Housekeeping never came in. Trash cans, for a suite, having one trash can in the bathroom and at the desk seems ridiculous. How about one where the coffee maker is located? No refrigerator. It is a suite. I want to invite people to socialize. Hard(er) without a frig. No notice by concierge/bell staff when a package arrived. Leave a message. Concierge did not know the area as well as I did. Guest was asking about a restaurant 2 blocks away. They did not know about it or the others in the same food "court." At least the concierge was very thankful for hearing about this location.
March 26, 2014
Rated 3 out of 5 by h91hh Too loud, need internet, key problems
The music in the lobby is very loud. Why is there music at all in the lobby at 6 am?
When I checked in and went up to my room my key did not work. I had to call down for someone the bring up new keys. (When i was checking in a man came to the reception desk with this problem, too.) On the third day of my stay the keys stopped working again and had to be replaced.
It would be really nice to have wifi or at least internet available in the rooms for free. Next time I will choose my hotel based on that service alone.
March 25, 2013
Rated 3 out of 5 by Toby16120 Not worth the money.
The service was great until i got to my room. The air conditioner was not working, the toilet didn't flush and two light sockets didn't work. After repeated calls to guest services, i finally got another room after making a personal appearance to the lobby. The suites don't come with a mini fridge or a microwave unless you pay extra. i have received better service and amenities from a cheaper hotel, than i received at this hotel. The only positive thing with this hotel is the fitness center that is extremely nice.
September 5, 2012
Rated 2 out of 5 by SheaConference Flood
I stayed in a room that had a flood my second night. The hotel was nice to provide me dry cleaning for the clothing that was affected. My shoes were aired out but are not in the same condition as prior. A pair of pajamas was somehow lost and I have yet to hear back from the front desk. They were sent to the laundry and never returned. Although they were quick to try and relocate my room, it was not the most comfortable visit.
February 28, 2014
Rated 2 out of 5 by youngkelly Water issues
Overall the hotel is up to par with its amenities, although there were faint stains on pillow cases and comforter, in 2 different rooms I stayed in. The water in the room had a distinct smell of algae (like lake water), again in both rooms I stayed in. The last night I was in Dallas the water in my bathroom turned brown, I was informed the hotel was having issues with the water and they did move me to another room where the water was not brown, but still smelled funny.
February 5, 2014
Rated 2 out of 5 by DCPiaVOV The larger the hotel, the worse the experience
I spent a week at the hotel for a training event. The cleanliness of the hotel left so much to be desired. While I understand that everything is bigger in Texas, the number of huge bugs throughout the hotel (both alive and dead) was unacceptable. One of our participants found bugs in her bed; another found a used condom in his (and after repeated requests, FINALLY got his sheets changed -- not just remade).
When we had finished our training event, we were trying to figure out how to ship all of our materials back to HQ. Our conference coordinator had already left and was unreachable. What professional leaves when their group hasn't even finished their event?
Adding insult to injury, still haven't received my SPG points, but I'd easily forego points to have a clean stay.
August 14, 2012
Rated 1 out of 5 by KevinM Mr
Check in was a disaster, it took nearly an hour due to understaffing.
The staff at the restaurants had dreadful attitudes and were less than competent.
I had to request that my room be cleaned .
The hotel fell well short of standards expected by a business traveller.
March 27, 2014
Rated 1 out of 5 by VH1183 Worst stay!
Check-in- 45 min, then all but one restaurant was closed. Thermostat did not work 1st night. Housekeeping picked up dirty (& I mean visibly soiled from my shoes getting something sticky on the bottom) towels off the floor & laid them on the tub & did not replace them. Service @ restaurant was slow. Locked in the parking garage, room key would not let me out. I could go on & on. Most staff were very friendly. The hotel basically could not handle the amount of guest they had & staff was doing the best they could.
March 5, 2013
Rated 1 out of 5 One customer service blunder after another
The customer service at this hotel was truly some of the worst I have experienced in all of my travels and confirms my thoughts on why I choose not to stay at the Sheraton brand. The string of of customer service blunders started at check-in and didn't end until we were leaving the hotel for the airport and the bell stand staff had lost total control of the driveway area and we had to fight our way through a crowd of taxi drivers, airport shuttle drivers and limo drivers trying to negotiate a rate to drive us.
May 3, 2013
Rated 3 out of 5 by Arrose Very disappointed in room cleaning.
For the first four days had to call down to get my room cleaned. Each time being assured this would never happen again. Also the food was pretty mediocre with a very small variety.
April 1, 2014
Rated 4 out of 5 by Marko55 This hotel has great meeting and event facilities.
It is of an older vintage without the multi-floor open grandeur in the main lobby and registration area. The Club Lounge space was average, the beverage options being complimentary was pleasantly unanticipated, but the minimal selection of breakfast and evening hors d’oeuvres items was less than expected.
March 22, 2014
Rated 1 out of 5 by Zdenka this hotel is uncontionably bad
Your hotel and your staff are terrible. I will not recommend it to any of my friends. In fact, I intend to sell all my Sheraton stocks and will advise all my friends to do the same.
April 1, 2014