Rated 5 out of 5 by 1939Ford Very convienient and comfortable
Had a litle something for everyone. Sports Bar, comfort food restaurant, quiet rooms, pleasant and helpul conceriege services, very nice concierige floor services and personnel. Some negatives, beyond their control, like dearth of restaurants and things to do in downtown Dallas. Some within their control like needing real drawers in rooms for clothes, and the doormen trying to steer people to expensive limos instead of summoning a cab as requested.
October 30, 2012
Rated 3 out of 5 by eprod7 My stay in Dallas
I checked in on a Sunday evening. When I tried to call the front desk, the concierge and the operator, no one answered. The water in this hotel is so hot it can scald. This wastes money and is dangerous to the guests. I mentioned it to several employees and can only hope they will react better than their Sunday evening phone services. Also this hotel has multiple towers and the front desk does a poor job of directing guests to the proper elevators.
June 23, 2012
Rated 3 out of 5 by Bill60 Poor Experience
Room was on the 11th floor and appeared had not been used in some time. Dust, smell was not expected and remotes to tv had to be replaced.
In the bar area, the stafff did not appear that they wanted to be there. Had to continually ask for service when that area was virtually empty. Finally the bartender gave me a glass of wine that was the last in the bottle abd had been open for some time. Know because I asked him for the bottle to see the label
August 13, 2012
Rated 5 out of 5 by Mega13 Great Customer Service
I was staying at the Sharaton while 2 massive conferences were happening downtown. The staff was friendly and patient with my needs and questions although they were extremely busy. By mistake, I requested a 1 bed room and I ran up and spoke with Jane and she took special care of me ensuring the room satisfied my needs. It was updated fresh and clean. I would definitely recommend this hotel for others!
September 2, 2013
Rated 3 out of 5 by AandA This hotel should have notified us of the convention that was happening at the time of our stay,
We stayed at your hotel from Aug 30th, to Sept 2nd, when the anime fest convention was being held. It was very disappointing that a hotel with the name Sheraton, and the standards that it holds, would host such an event, without notifying loyal customers such as ourselves. On the Saturday evening, it took 50 minutes for us to get to our room, because they had invaded the elevators, and we only got there because we asked for the help of security.
October 25, 2012
Rated 4 out of 5 by brk1 Poor Customer Service
Argumentative Staff member
November 5, 2013
Rated 1 out of 5 by spgchi123 Staff is nice, but awful room
Sheet did not fit my bed so ended up sliding around on raw mattress, issue with window where wind caused banging sound all night, alarm clock left on from previous guest.
To be fair, they offered to move me but at 1am after I'd already gone to bed so I just asked for earplugs. So, I just tossed and turned all night. Worst night of sleep I've had at a hotel in years.
The woman at the front desk was very nice, empathetic, and apologetic though.
October 1, 2012
Rated 2 out of 5 by Chicago37 Your Hotel rooms need to be more Fresh & Clean!
Im an SPG member and I usually like your hotels but this room was not up to par!
The duvet cover was very dirty as well as the shower certian. The room was very small for my liking and the doors, I could hardly sleep because your doors are so heavy when they shut they kept waking me up.
October 13, 2013
Rated 5 out of 5 by FamilyFM AnimeFest convention stay very enjoyable
We stayed one night for our son to attend AnimeFest. The convention was moved this year from another downtown hotel and we were happy with the change. The rooms are comfortable and well decorated. The down coverlet, pillows and towels were all plush and the toiletries in the bath were of good quality. The choice of restaurants was good, with a range of different types - coffee shop, ice cream, sports bar and regular restaurant. This hotel is also in a good location for city access - restaurants and the arts district, as well as easy freeway access. The pool (we could see from room) looked to be a simple square, but did have nice lounge chairs and cabanas. We upgraded to a Club Level Room and were very happy with the choice! There was beautiful lounge areas and the amenities available were terrific. The attendants were very pleasant and helpful.
September 5, 2012
Rated 3 out of 5 by Hhhhhhhhhh Overall pretty good
I came for a meeting and the facilities overall were good and staff very professional. The room was comfortable and inside was clean. However, the room windows were pretty filthy so our great upper floor view was really diminished by this - to the point that we kept the curtains drawn because it was so dirty. I know it's not that big of a deal but it just made the whole room feel dirty.
On a completely different note, i prepaid my full balance online prior to my trip. I checked in and was told i owed nothing. When i checked out, i was told i owed additional room taxes and was charged for these. I did not order any room service or use additional services while there. I was told the website must have had some error but they really couldnt explain it. I caution that even if you think you paid, they might get you for extra money once you are there.
November 7, 2012
Rated 2 out of 5 by Hlee Needs some improvement
I felt that I needed to write and give an overview of my stay.
First, the AC in our room was not working and was not repaired until the next day. Our first night was not a good night, and very uncomfortable. Our room was never cleaned by housekeeping in our entire stay. However, my check in experience was stellar the young lady that checked us in was very helpful, but was met with some challenges. I hope this is received with an open mind.
November 7, 2012
Rated 3 out of 5 by Christi Very slow check-in
The first impression was terrible. It took a half hour to get checked in at the registration desk. It felt like we were waiting at airport security. By speaking with other guest learned it had been that way for several days. This was 5pm. Need more registration clerks. They were too busy to answer questions about the amenities of the hotel. Did eat at the Sports Grill - it was great. Probably won't go back. Many options in downtown Dallas.
August 1, 2012
Rated 4 out of 5 by Chris82 Good choice for Business/Conference Traveller
The hotel was well renovated, decorated and up to date. It's in a perfect location for business/conference traveler, since it's right there where all the office buildings area. For a leisure traveler though, I guess most people will know by now that Dallas downtown is pretty much dead at night or weekends, in exception of small areas of town. Despite of the fact that downtown is dead at night and weekends, the location is only a few blocks away from the art district, Main Street, and West End, you can even take the train to go to those places, which stops pretty much in front of the hotel. All in all it's a pretty good hotel for Sheraton standard, the only complain I have is that the remote control didn't work for the TV menu/movie rental/hotel (check out/hotel info etc). But it wasn't the end of the world, and there were other ways to check out.
September 11, 2012
Rated 3 out of 5 by silverdog051 Overall
Overall my room was very cold with condensation on the windows. I did not use housekeeping on a daily basis to save on water, expenses for the facility, etc... and I did not recive vouchers for the coffee shop when others who did not use housekeepng daily did receive them. Housekeeping was not very through- there was hair on the shower-before i had even used it. Otherwise it was fine- the pillows are AWESOME- by far the best hotel pillow
February 19, 2013
Rated 1 out of 5 by biztraveller Club Level Reservation Warning
My husband and I decided to treat ourselves on a recent visit and stay at Club Level. Didn't find out until we checked in that there was one Club Lounge, and it wasn't in the same tower as our room. We were told this -- and that the rooms in the Central Tower (where the lounge is) were nicer than the ones in the South Tower (where we were assigned). when we asked to switch (who wouldn't), we were told there wasn't availability....
June 10, 2013
Rated 4 out of 5 by Antiqueengineer Responsive staff
I have SPG gold status. Since no room upgrades were available when we checked in, the desk clerk volunteered to comp our parking, which was a total and delightful surprise. The bathtub drain in the room was slow and the staff fixed it while we were out a few hours. Also the TV was not working and the staff also fixed it as soon as reported. While I wish that prior guests would have reported the issues, the staff was totally responsive.
January 4, 2013
Rated 4 out of 5 by Lucky Staff made a bad situation better
In Dallas on a business trip. Initial room was unclean with non working temp control and television. Call to front desk got immediate response with change of room including an upgrade. Suite was beautiful, unfortunately was not able to enjoy it as on second day of trip I became ill. Call to front desk got immediate response from security and ambulance call. Security stayed with me until the EMT's arrived and then secured the room.
May 18, 2013
Rated 5 out of 5 by Cheryl1 The whole experience was great
Totally please with this hotel, from check in to check out, valets. The best was the bed had a great night sleeping which is rare! The convention was also wonderful loved having coffee and tea available.
October 21, 2013
Rated 5 out of 5 by DarlaDee Great Rooms and Service
The hotel was amazing! The interior and exterior were extremely clean. I was greeted as soon as my transportation arrived and the staff were always on hand to assist and inquire as to if assistance was needed. The restaurants are comfortable, food was great, and service was outstanding. The rooms were clean, comfortable, and private-no noise from the other rooms. I had a wonderful experience and would definitely recommend this hotel.
January 13, 2013
Rated 4 out of 5 by Grant21151 Nice Stay
Went for AnimeFest laborday weekend. The staff was kind and understanding of the con-goers. The room was nice and comfortable.
The bed was comfortable. Pillows weren't anything special, weren't uncomfortable but not exactly comfortable either. The thermostat was a little weird but the room stayed at a good temperature.
The bathroom was clean and okay.
Overall: Good stay, no big complaints on staff or the room. Would stay here again.
September 6, 2012
Rated 2 out of 5 by Disappointed Dallas Disappointment
From being put into a dirty room initially. Afterwards, I had to move and then each day the key to my new room was malfunctioned. I was inconvenienced to have to move then having to check the front desk thereafter was not satisfactory to me. In addition, this is the first time that I got no special recognition from a hotel for being a Starwood Preferred Guest. I was disappointed in my stay and will not recommend the hotel to anyone.
February 4, 2013
Rated 1 out of 5 by Chris1121 Recent Stay
I was very disappointed in my stay at the Sheraton Dallas. I had 10 rooms at this hotel and while I was there the rooms went for several days without being cleaned or trash being removed. We had to call for towels each day because housekeeping would not bring towels. I overpaid my bill by $713 yet I was told it would take 30-45 days to get my refund. When calling to speak to someone I left numerous messages and only on my 4th day of calling did I speak to an actual person who informed me that I should not be upset by a lack of not being called back, The only bright spot of my visit was Jeanette at the check in. If it wasn't for her then I would have checked out a lot sooner and taken my business (over $9000) to another hotel. I became a Starwood Preferred guest and didn't even get all of my points. I think I am going to be using another hotel for my travel stays. Thank you!!
August 2, 2013
Rated 2 out of 5 by marasw Disrespect from staff
Our tub drain was clogged after the first night, so we left the room to be cleaned with several inches of water in the tub...nothing was done about the tub. The tub was not cleaned and the drain was not fixed and when we returned to the room the same several inches of water was still there. We called guest services to have someone come fix the drain and two men came to fix it talking and LOUDLY complaining about their jobs the whole time. One of them even said "I don't even care if they fire me today" It was very inappropriate and made us extremely uncomfortable. I wanted to speak with their supervisors but felt unsafe doing so since these people clearly have access to my room and didn't care about the consequences of their actions. After that we just left our privacy door hanger up and did not have housekeeping come to our room for the rest of our stay.
September 6, 2012
Rated 3 out of 5 by Kms11 The hotel is worth less than what you are paying to stay.
My experience at the Sheraton was not horrible by no means. The front desk greeted me by name and they have great facilities. What was disappointing was the fact that when I arrived the parking was full and there was not anyone to hep with where to park. When I got to my room I found that my pillow case was dirty the first and then didn't get changed the for second night. I could not enjoy a bath because the tub had a stain ( the newly remodeled room). The second night I was there I had to call house keeping to come change my sheets and no one was sent up. That same night I waited in the DRAFT to place a togo order and had to ask someone to wait on me. Once I got back to my room I then found out that my order was wrong and had to go back down to have it corrected. I know these are small things but to pay a hundred dollars a night or more I expect better.
March 5, 2012
Rated 3 out of 5 by Sandy1972 Nice Hotel....
Room was very nice but was totally disappointed in the fact that the wireless DID NOT work the whole time I was there in my room. I picked this hotel due to wireless capabilities and my conference was there. And other than the office party that was on the balcony down from my window until 1230 am - everything else was good. For the price there could also have been a mini fridg in the room. I had a Jr Suite and no fridg??
June 26, 2013
Rated 5 out of 5 by MaryPA This hotel has great features
The restaurants were great as well as the fitness centers.
October 30, 2013
Rated 5 out of 5 by Longhorn Excellent staff and service!!!
Stayed here Texas/OU weekend! I was very impressed with the staff and service at this hotel. The hotel was completely sold out, and they still managed to be extremely efficient with every request. Great Breakfast and AWESOME workout facility!!!
October 14, 2013
Rated 5 out of 5 by FrankT19 great staff and eminities
To start off with at Check In. Carrie at the front desk was amazing. She made sure we knew what was available in the hotel for our needs and made sure that we had a great room with a wonderful view. Your Club room is fantastic. Gym and Pool area 'state of the art". Lobby restaurant breakfast very nice. Wait staff and management very friendly.Overall staff from concierge to housekeepers very friendly. Loved your hotel..
June 20, 2013
Rated 3 out of 5 by Edna Dallas Sheraton
The bed was comfortable and the room was clean. The bathroom was cramped and the electric plug location unhandy. The room attendant accidentally picked up a gift bag with a card and gift and threw it away. The director of housekeeping was most apologetic and did give me complimentary breakfast for my stay. Breakfast was fantastic but dinner menu is very limited and expensive. The staff was very friendly. Yes I will stay again.
August 11, 2012
Rated 2 out of 5 by Jackie27 This hotel dissapointed in many areas
The hotel is very nice inside and out. Attractive styling and very clean. The food is not great and very over priced. The service was non-existent at times and otherwise lackluster. All vending machines on each floor were broken. They actually looked vandalized. I asked for a 6am wake up call and the desk clerk said and enthusiastically, "all set!" Well, no call at 6am! Lucky I set the alarm clock. Not a pleasant experience.
February 8, 2013