Rated 3 out of 5 by Keeganjames6 Mixed feelings
The room was fine, bed comfortable. Very disappointed in the pool and pool area. Fitness center great . Asked questions/directions from cons. desk and was given total misinformation. Meeting rooms were freezing. Fire alarm went off and they were unable to disable the blinking strobe light through the whole meeting. No announcement or explanation regarding fire alarm.
June 6, 2014
Rated 4 out of 5 by fropel21 Room comfort
When I arrived to my room , my refrigerator did not work, the air conditioning or the remote control. The remote control battery was replaced. An attempt to fix the air conditioning was made; however, the room was never cool at night causing me to sweat at night. The refrigerator was never repaired which meant I was unable to take advantage of my week long stay.
June 7, 2014
Rated 1 out of 5 by LKDG84 Very Disappointed
After a two-night stay, I found myself highly disappointed in this hotel. Firstly, at check-in I mentioned that I knew they offered a AAA discount, but there was no place to input my AAA number while making my reservation online. The response I received when I asked if he could apply the appropriate discount: No, you can only use a AAA discount if you book over the phone. A little obnoxious, but fine, although nowhere was that indicated on the website. If it had been, I would have made the reservation via phone. The most significant issues were with the room. I walked in and the room had an odor of sewage coming from the bathroom. By the second night, the smell was so awful that I called the front desk. They suggested sending up maintenance; 1.5 hours later, he arrived with room spray. Apparently, that was going to be the solution for the sewage smell. Additionally, the air conditioning vent was covered in mold, and only a handful of television channels actually worked (hardly an issue when compared to sewage and mold). I left and requested a new room, which was issued. I would think a hotel focused on customer service and satisfaction would offer a discount or a concession of sorts for the gross inconvenience, but not the Sheraton. Another issue is the dining amenities at the hotel. The first night, I ate at the bar, which was acceptable, but noticed that literally every other person there received either comped drinks or dinner because it was taking over an hour for the kitchen to deliver food. On the second night, I ate at the same restaurant (lack of options), but took the food to my room. I ordered chicken with a side of asparagus. The "side" of asparagus came with 3 stalks and was not on the side, but rather dumped on top of the meal. When I glanced in the bag, I noticed only one box and said to the gentleman who handed it to me that it looked like he forgot the asparagus. He took the bag, opened it, and said “No, it’s in there. Oh, did you want it on the side?” Isn’t that typically how “sides” are served? The service and food quality at the restaurant are in no way comparable to the prices patrons are expected to pay. All in all, this was a horrible stay, with one issue after another. If I return to Dallas, I most certainly will not return here, nor will I ever recommend this hotel to another individual.
July 10, 2014
Rated 3 out of 5 by h91hh Too loud, need internet, key problems
The music in the lobby is very loud. Why is there music at all in the lobby at 6 am?
When I checked in and went up to my room my key did not work. I had to call down for someone the bring up new keys. (When i was checking in a man came to the reception desk with this problem, too.) On the third day of my stay the keys stopped working again and had to be replaced.
It would be really nice to have wifi or at least internet available in the rooms for free. Next time I will choose my hotel based on that service alone.
March 25, 2013
Rated 3 out of 5 by Toby16120 Not worth the money.
The service was great until i got to my room. The air conditioner was not working, the toilet didn't flush and two light sockets didn't work. After repeated calls to guest services, i finally got another room after making a personal appearance to the lobby. The suites don't come with a mini fridge or a microwave unless you pay extra. i have received better service and amenities from a cheaper hotel, than i received at this hotel. The only positive thing with this hotel is the fitness center that is extremely nice.
September 5, 2012
Rated 1 out of 5 by Smurf33 Never Cleaned My Room/Resturant Issue
This hotel never cleaned my room in the three nights I stayed with them.
Also, had dinner with customers and the waiter forgot to place our order after we waited for 30 mins without him coming back.
June 22, 2014
Rated 2 out of 5 by DCPiaVOV The larger the hotel, the worse the experience
I spent a week at the hotel for a training event. The cleanliness of the hotel left so much to be desired. While I understand that everything is bigger in Texas, the number of huge bugs throughout the hotel (both alive and dead) was unacceptable. One of our participants found bugs in her bed; another found a used condom in his (and after repeated requests, FINALLY got his sheets changed -- not just remade).
When we had finished our training event, we were trying to figure out how to ship all of our materials back to HQ. Our conference coordinator had already left and was unreachable. What professional leaves when their group hasn't even finished their event?
Adding insult to injury, still haven't received my SPG points, but I'd easily forego points to have a clean stay.
August 14, 2012
Rated 1 out of 5 by Jin58 Quality Control Needed
The room had an awful smell and was very warm. We tried to cool it off and it took forever, but never got to a comfortable temp.
The first morning - no hot water!
Everyone we rode in the elevator with complained about the same thing!
The safe door just hung open and the sliding door keep crashing into it.
Pillows were way too soft - tough to get comfortable.
When we returned each day, the bed was made but they could have done a better job tidying up - ugh.
We did not enjoy our accommodations in the least.
December 16, 2013
Rated 1 out of 5 by VH1183 Worst stay!
Check-in- 45 min, then all but one restaurant was closed. Thermostat did not work 1st night. Housekeeping picked up dirty (& I mean visibly soiled from my shoes getting something sticky on the bottom) towels off the floor & laid them on the tub & did not replace them. Service @ restaurant was slow. Locked in the parking garage, room key would not let me out. I could go on & on. Most staff were very friendly. The hotel basically could not handle the amount of guest they had & staff was doing the best they could.
March 5, 2013
Rated 5 out of 5 by Luvinit Great Customer Service
The club level rooms are very much worth the extra cost. The wait staff in the Club Lounge ,Center Tower 1, Floor 27 were excellant. Ronald and She' made me feel like royalty. Great Starbucks coffee, good food and beverages too! This is a busy hotel but they still give individual attention. Good job.
June 13, 2014
Rated 1 out of 5 One customer service blunder after another
The customer service at this hotel was truly some of the worst I have experienced in all of my travels and confirms my thoughts on why I choose not to stay at the Sheraton brand. The string of of customer service blunders started at check-in and didn't end until we were leaving the hotel for the airport and the bell stand staff had lost total control of the driveway area and we had to fight our way through a crowd of taxi drivers, airport shuttle drivers and limo drivers trying to negotiate a rate to drive us.
May 3, 2013
Rated 5 out of 5 by Jean4121 Great Accomadations
The Sheraton in Dallas had an excellent staff in a very friendly environment. The amenities were great. Our week was enjoyable and very pleasant.
June 23, 2014
Rated 2 out of 5 by RCOOPER The hotel decent
Though the roomw as decent, I would not recommend it. Was placed in rather compact room. The maids skip a whole dayof cleaning. I was not impressed.
June 23, 2014
Rated 2 out of 5 by N464AT Nice place to stay, but eat somewhere else!
I stayed for about two weeks, and almost every time I ate in either the Kitchen Table or Draft the sped and quality of the serving staff was horrible, with one exception. I spoke with hotel manager and he recommended that I go to trip advisor to get this person some recognition??? The food was good, there was almost a problem with every order. Waited for my dinner to be served for over an hour and a half. Three different dinners were served to me untill I got the mahi I ordered. Wait staff was clueless.
Room was nice, comfortable and clean. I never received SPG points for my stay. My room was paid for by my company but I did charge several meals and items to the room. Front desk said I would get credit for these charges but never received any. Called rewards card number, but no help.
February 11, 2014
Rated 3 out of 5 by volleyball2 A bit disappointed
We stayed here 3 nights for a volleyball tournament. Although the room is spacious and the beds comfortable, it was a bit disappointing. No refrigerator in rooms and hotel was all out of the $20 rentals. Restaurants were understaffed for such a large occupancy and the frozen yogurt place was closed the entire stay. Only one elevator working for the parking garage which caused huge delays in getting the car out. They just didn't seem prepared for such a large group of guests.
April 15, 2014
Rated 4 out of 5 by crash checkout
everything was great until I finished my meeting at 1 PM. My meeting went an hour over and my wife went to the front desk and asked for a later check out and she was told no she had to clear out of the room. when I got back to my room she and all of our luggage was sitting out in the hallway. it took them 45 minutes to get someone up to our room to move our luggage down to the lobby. not very good business practice.
May 20, 2014
Rated 2 out of 5 by Hoppy Platinum Disappointment
I was disapointed in my room it was very smalll on a lower level floor and the train was right outside my room. I could hear it into the evening and early in the am. There were rust stains (i hope) on the shower curtain and matteres, saw two roaches in the gym and the property just seemed dated. The food options are also very limited on property. It is diapointing becuase the location is great and the service was pretty good. Also one of the phones did not work and it was the one that had the speakerphone.
June 7, 2013
Rated 5 out of 5 by Zap2014 Weekend in Big D @ Sheraton Dallas
We had a most enjoyable time staying at the Sheraton, it was our granddaughter's club volleyball tournament at the convention center. The hotel was exceptional, very accommodating, the room was awesome and comfortable. The staff was great and we had a most enjoyable time. It exceeded our expectations, we were impressed and will definitely use this hotel when we visit Dallas again. Thanks for the Texas hospitality, keep up the great work of taking care of your guests.
April 21, 2014
Rated 4 out of 5 by ALdorado79 Dallas Business Meeting
Hotel is nice, staff does an excellent job of making you feel welcome. Room was clean and comfortable, HVAC system one of the more quiet and efficient I've experienced. Unfortunately, sharing bathroom noises with adjacent rooms in the south tower sort of dulls one's sense of being in an otherwise high-quality hotel. And it wasn't just the plumbing sounds.... Overall it's a very good hotel that I would recommend - bring earplugs if you are offended by sounds of the inevitable human toilet experience.
January 13, 2014
Rated 1 out of 5 by JanetSF Extremely Disappointing
The first room offered in the South Tower was dated, dirty and had ants crawling on the bed. It was absolutely disgusting.
The manager Whitney was kind enough to relocate me to another room in the North Tower. Although this room was better than the first, the caliber of your property is mediocre in comparison to other SPG properties. I feel that this property causes the SPG brand to lose all credibility with me.
The staff in the Club Lounge, Sara and Ronald, were very kind. I cannot say the same for any of the other staff, especially at reception desk and those working at the bar. One word: LAZY.
I am a travel industry professional and have been for many years. I can honestly say that I would not feel comfortable recommending a Sheraton property to any clients, family or friends.
October 30, 2013
Rated 4 out of 5 by markns week long stay
The rooms and staff were great. The corridors although were renovated not long ago already look tired and worn.
June 23, 2014
Rated 3 out of 5 by No123way Not bad, but disappointed in accessibility to everyday items at any hour and details
i do not have time to complete
June 26, 2014
Rated 2 out of 5 by rk48 DECEIVING
Room service was very poor, we had only big towels for the stay except the first day. we had only 2 small soaps for 5 days for 2 persons.
the shuttle was supposed to be there at 5:10; we were told that he was late, then that he will not come. the Hotel replaced the shuttle with a taxi at 5:50. the Taxi forgot the camera bag in his car but he returned it back at the airport 15 minutes later.
the concierge information was very poor, except one who really helped us.
Internet connection was really good.
November 1, 2013
Rated 3 out of 5 by zak09 Not impressed by this hotel
My wife and I came to Dallas for a friend of ours wedding. We were fortunate to get a discounted rate on our room because it was part of a block of rooms for the wedding. However, if we had paid regular price for this hotel we would have been extremely upset with what we paid for. The room was super tiny. The bed was not comfortable at all. Whenever we took a shower, the tub failed to drain fast enough and had water up to my shins by the time I was done. I just guess we expected more from.
February 24, 2014
Rated 1 out of 5 by JTD93 Worst experience I've ever had
I stay in hotels 50-75 nights per year and have never had a more terrible experience than in this hotel. My heater didn't work in my room, the shower leaked all over the bathroom floor and I reported 2 days in which it was never repaired. The second night of my stay as I was taking a shower, I had just put shampoo in my hair and soap on my body, the hot and cold water to my shower was cut off. I called the front desk and they told me that I should have called them before I got in the shower! How was I to know to do that? She then told me that I could change rooms but I was soaking wet with soap and shampoo in my hair. That was at 8:45 pm. I waited until 11:46 pm and there was still no water. I asked them to adjust my bill and they refused to do so. I will never stay in a Sheraton hotel again!
February 6, 2014
Rated 3 out of 5 by Deeker This hotel is modern but needs improvements
Modern, bit needs improvements.
Very large at 1800 rooms, yet somewhat personal attention.
-Worst is the elevator noise in the North Tower. Very loud whining all night and sharp thump when motor stops. We had to change floors the second night.
- Wireless at $15/night for rooms is crazy - no one charges for wireless. Business centre PCs were slow, wireless flaky.
- Large party conventions in restaurant meant too noisy to use business centre.
- Huge smoker gatherings at main entrance - wall of smoke.
October 15, 2012
Rated 4 out of 5 by razn4kidz The lounge is a really nice feature
I would give this hotel an excellent review except for the fact that after asking several times to have the cable tv looked at so that I could watch something other than TNT for 3 days it never happened. I was there so my teenagers could attend the Anime Fest. My plan had been to relax and watch TV and just stay out of the way of all the convention goers. After watching the same two movies twice I was going crazy. I was able to use the wifi in the lounge and entertain myself for many hours though.
September 2, 2013
Rated 4 out of 5 by traveller66 Valet Parking
I was told to call down to the valet 5 minutes prior to needing my car, and the attendant did put the extension on the ticket. However, the next morning when I started calling 15 minutes prior to needing my car no one answered the phone. I then went through the front desk and still no one answered the phone. I finally went down to the lobby and there were 2 attendants there. The hotel needs to check that extension to see if it's working, and if so, the attendants need to answer it when it rings.
December 15, 2013
Rated 4 out of 5 by Eguy awesome gym
probably one of the nicest gyms I've ever used in a hotel before.
June 23, 2014
Rated 4 out of 5 by Weekend Great hotel just stay in north tower
The staff was awesome very friendly very accommodating! Was just disappointed in the room, I've stayed at this Sheraton several times before but always been put in a room in the north tower.... Nice spacious rooms large bathrooms. Well this stay we were in the south tower... 1st what a crappy bathroom! Tiny! Old small bathtubs... The tv was on a shelf with the cords just hanging all down the wall. So I would definitely recommend this hotel but just make sure u request to stay in the north tower!!
May 28, 2013