Rated 1 out of 5 by Jin58 Quality Control Needed
The room had an awful smell and was very warm. We tried to cool it off and it took forever, but never got to a comfortable temp.
The first morning - no hot water!
Everyone we rode in the elevator with complained about the same thing!
The safe door just hung open and the sliding door keep crashing into it.
Pillows were way too soft - tough to get comfortable.
When we returned each day, the bed was made but they could have done a better job tidying up - ugh.
We did not enjoy our accommodations in the least.
December 16, 2013
Rated 2 out of 5 by youngkelly Water issues
Overall the hotel is up to par with its amenities, although there were faint stains on pillow cases and comforter, in 2 different rooms I stayed in. The water in the room had a distinct smell of algae (like lake water), again in both rooms I stayed in. The last night I was in Dallas the water in my bathroom turned brown, I was informed the hotel was having issues with the water and they did move me to another room where the water was not brown, but still smelled funny.
February 5, 2014
Rated 1 out of 5 by Brandon12 Not Recommended
This is a nice building with a good downtown location. The issues have to do with the house keeping, service, and cleanliness. There were a number of missing items in my room when I checked in (i.e. coffee, ice bag, laundry bag). It made me wonder where else they cut corners (cleaning, sheets, etc). Additionally, there where items left in the hallway for over a day. Lastly, I had an issue with my internet. I had paid for it each day. My access was not working the second morning. I called the service center and the woman I spoke with was very rude. She said I hadn't paid any of the days. I explained I had paid each day and had been using the internet the day before. She was very defensive and said I hadn't paid and wasn't being charged. Sure enough, I get home and have changes from each day on my card. I called them and after over 30 minutes I finally was able to receive my receipt for the days that the internet worked.
March 10, 2014
Rated 2 out of 5 by ronnie4 problems
Check in was terrible
The first room the keys didnt work
The next room in the south tower was full of mold
The third room security opened the door to find they assigned me to someone elses room
March 26, 2014
Rated 3 out of 5 by cburke1386 Adequate Hotel in Downtown Dallas
Our experience at this hotel was more less what I would expect from a Sheraton. The staff was friendly. The valet service was attentive. The bell hop staff was nice but I had to walk down to the lobby twice to first get our bags, then to get help out. We had to call on two separate occasions to get all of our towels and washcloths that the maid forgot to leave.
The beds were comfortable and the room was overall clean.
February 26, 2014
Rated 2 out of 5 by Doug504 This hotel needs improvement
We just spent three nights at the Sheraton and were completely dissatisfied with our stay. The hard wire internet and the wifi connection in our room was not working and the staff was unable to get it reparied. To be fair, the Sheraton did issue us a $40.00 credit but being a business owner it was unaccepatle that during this day in age, they could not resolve this issue. In addtion to the internet/wifi connection not working, the closet doors were broken and some of the paneling in front of the window were coming off.
January 21, 2013
Rated 5 out of 5 by Egarcia Great Hotel
This place has really nice comfortable rooms.
March 30, 2014
Rated 4 out of 5 by Queb Noisy but otherwise good
Everything was great except there were noise issues. The toilets are extremely noisy when flushed and the mechanical room or something was loud. Also doors slamming were loud.
March 25, 2014
Rated 3 out of 5 by sdans5141 Security response needs to be improved
An intoxicated person started banging on our door at 3:30am demanding to be let into the room. We dialed operator and asked for help.
The person remained outside our door for almost 10 mminutes.
Security never came by.
Slightly later a hotel staff member could be heard outside our door opening the closet across the hall. I had to ask him if he was security. He said he heard there was a problem.
He was not actually there to check on us, it seems.
The staff was certainly helpful and apologetic...the next morning.
February 25, 2013
Rated 5 out of 5 by JoJo13 Awesome room!
Wow! I stayed in the center tower and what a great room with a terrific view!
March 29, 2014
Rated 3 out of 5 by h91hh Too loud, need internet, key problems
The music in the lobby is very loud. Why is there music at all in the lobby at 6 am?
When I checked in and went up to my room my key did not work. I had to call down for someone the bring up new keys. (When i was checking in a man came to the reception desk with this problem, too.) On the third day of my stay the keys stopped working again and had to be replaced.
It would be really nice to have wifi or at least internet available in the rooms for free. Next time I will choose my hotel based on that service alone.
March 25, 2013
Rated 3 out of 5 by SUSAN51 Housekeeping not up to par
There were four people staying in our room
all women, 2 Moms and 2 teenagers, its not hard to figure that out when cleaning a room, we never had 4 towels the whole time we were there and it took an hour get more unless we could flag down a cleaning person. Everyday we had to request towels. These are the basics. Also bed linens were not the cleanest either.
March 8, 2014
Rated 3 out of 5 by Toby16120 Not worth the money.
The service was great until i got to my room. The air conditioner was not working, the toilet didn't flush and two light sockets didn't work. After repeated calls to guest services, i finally got another room after making a personal appearance to the lobby. The suites don't come with a mini fridge or a microwave unless you pay extra. i have received better service and amenities from a cheaper hotel, than i received at this hotel. The only positive thing with this hotel is the fitness center that is extremely nice.
September 5, 2012
Rated 2 out of 5 by DCPiaVOV The larger the hotel, the worse the experience
I spent a week at the hotel for a training event. The cleanliness of the hotel left so much to be desired. While I understand that everything is bigger in Texas, the number of huge bugs throughout the hotel (both alive and dead) was unacceptable. One of our participants found bugs in her bed; another found a used condom in his (and after repeated requests, FINALLY got his sheets changed -- not just remade).
When we had finished our training event, we were trying to figure out how to ship all of our materials back to HQ. Our conference coordinator had already left and was unreachable. What professional leaves when their group hasn't even finished their event?
Adding insult to injury, still haven't received my SPG points, but I'd easily forego points to have a clean stay.
August 14, 2012
Rated 1 out of 5 by VH1183 Worst stay!
Check-in- 45 min, then all but one restaurant was closed. Thermostat did not work 1st night. Housekeeping picked up dirty (& I mean visibly soiled from my shoes getting something sticky on the bottom) towels off the floor & laid them on the tub & did not replace them. Service @ restaurant was slow. Locked in the parking garage, room key would not let me out. I could go on & on. Most staff were very friendly. The hotel basically could not handle the amount of guest they had & staff was doing the best they could.
March 5, 2013
Rated 4 out of 5 by traveller66 Valet Parking
I was told to call down to the valet 5 minutes prior to needing my car, and the attendant did put the extension on the ticket. However, the next morning when I started calling 15 minutes prior to needing my car no one answered the phone. I then went through the front desk and still no one answered the phone. I finally went down to the lobby and there were 2 attendants there. The hotel needs to check that extension to see if it's working, and if so, the attendants need to answer it when it rings.
December 15, 2013
Rated 1 out of 5 One customer service blunder after another
The customer service at this hotel was truly some of the worst I have experienced in all of my travels and confirms my thoughts on why I choose not to stay at the Sheraton brand. The string of of customer service blunders started at check-in and didn't end until we were leaving the hotel for the airport and the bell stand staff had lost total control of the driveway area and we had to fight our way through a crowd of taxi drivers, airport shuttle drivers and limo drivers trying to negotiate a rate to drive us.
May 3, 2013
Rated 1 out of 5 by JanetSF Extremely Disappointing
The first room offered in the South Tower was dated, dirty and had ants crawling on the bed. It was absolutely disgusting.
The manager Whitney was kind enough to relocate me to another room in the North Tower. Although this room was better than the first, the caliber of your property is mediocre in comparison to other SPG properties. I feel that this property causes the SPG brand to lose all credibility with me.
The staff in the Club Lounge, Sara and Ronald, were very kind. I cannot say the same for any of the other staff, especially at reception desk and those working at the bar. One word: LAZY.
I am a travel industry professional and have been for many years. I can honestly say that I would not feel comfortable recommending a Sheraton property to any clients, family or friends.
October 30, 2013
Rated 2 out of 5 by Hoppy Platinum Disappointment
I was disapointed in my room it was very smalll on a lower level floor and the train was right outside my room. I could hear it into the evening and early in the am. There were rust stains (i hope) on the shower curtain and matteres, saw two roaches in the gym and the property just seemed dated. The food options are also very limited on property. It is diapointing becuase the location is great and the service was pretty good. Also one of the phones did not work and it was the one that had the speakerphone.
June 7, 2013
Rated 2 out of 5 by rk48 DECEIVING
Room service was very poor, we had only big towels for the stay except the first day. we had only 2 small soaps for 5 days for 2 persons.
the shuttle was supposed to be there at 5:10; we were told that he was late, then that he will not come. the Hotel replaced the shuttle with a taxi at 5:50. the Taxi forgot the camera bag in his car but he returned it back at the airport 15 minutes later.
the concierge information was very poor, except one who really helped us.
Internet connection was really good.
November 1, 2013
Rated 2 out of 5 by Jen505 Room needs improvements
1- there was a leak in the bathroom under the sink
2- the bathroom sink cold water did not work
3- there is no fan in the bathroom...musty
4- room service took over an hour to deliver a bottle of wine. they delivered the wrong wine which was $30 more than the one we ordered. they informed us that the menu in our room was out of date.
5- there was tobacco spit in the elevator
February 27, 2014
Rated 2 out of 5 by Manny25 Problems accommodating large conferences??
It didn't seem like the hotel was able to accommodate 2 large conferences effectively. I checked in on Wed night and my room wasn't cleaned for the first time until Fri afternoon. Whoever planned for all of the state receptions to be on 37th and 38th floors didn't consider only 2 elevators were working and it took 20 minutes to get on elevator (everyone was trying to get on these 2 center tower elevators from lobby and 2nd floor). It would have been better to spread it out, but again these are probably the only facilities you have for such events. As a result, could not stay very long and had to wait 15 min to get elevator down (late for dinner reservation). Similar problems with concierge when it took 45 minutes to get luggage cart after requesting it (caused me to be late for appt). I wouldn't expect this level of service for the price paid for room/hotel.
February 9, 2014
Rated 4 out of 5 by NEO50 Overnight In dallas
Hotel was very nice, had great food and drinks in the DRAFT bar. Bed was very comforable and slept well before my meeting the next day.
March 22, 2014
Rated 3 out of 5 by Mick64 This hotel had a lot of staff in the lobby attempting to attend to guests' needs.
A light bulb in the lavatory was never replaced even though a guest services representative assured me it would be. The air vent by the light bulb was dusty. The towel rod was across the room from the shower. The room was very noisy.
March 16, 2014
Rated 4 out of 5 by razn4kidz The lounge is a really nice feature
I would give this hotel an excellent review except for the fact that after asking several times to have the cable tv looked at so that I could watch something other than TNT for 3 days it never happened. I was there so my teenagers could attend the Anime Fest. My plan had been to relax and watch TV and just stay out of the way of all the convention goers. After watching the same two movies twice I was going crazy. I was able to use the wifi in the lounge and entertain myself for many hours though.
September 2, 2013
Rated 3 out of 5 by Deeker This hotel is modern but needs improvements
Modern, bit needs improvements.
Very large at 1800 rooms, yet somewhat personal attention.
-Worst is the elevator noise in the North Tower. Very loud whining all night and sharp thump when motor stops. We had to change floors the second night.
- Wireless at $15/night for rooms is crazy - no one charges for wireless. Business centre PCs were slow, wireless flaky.
- Large party conventions in restaurant meant too noisy to use business centre.
- Huge smoker gatherings at main entrance - wall of smoke.
October 15, 2012
Rated 3 out of 5 by NEO50 Sheraton on Olive Dallas
Great hotel, very nice rooms. Service during dinner, not so great. Waited 30 minutes for our waiter to come to our table. We got up and got our own water. Once food was delivered, didnt see the waiter for quite while. never came back to see if we needed anything. Dinner took over two and half hours. So glad we were not in a hurry.
March 5, 2014
Rated 2 out of 5 by Softball93 Hotel service is horrible
Where do I begin with all the headaches I went through. I will list out:
-- no water my first night
-- heat wouldn't stop blowing out. Called engineer to fix and it worked for awhile.
-- toilet paper bracket came off wall
-- no Kleenex. Called and even went down to front desk. Said someone will bring up but never did.
-- terrible room service
March 2, 2014
Rated 2 out of 5 by DickMathers This hotel has no hot water - ever
My room was never cleaned until after 5:00 PM each day. Never once did I have hot water in the morning for my shower. This has to be the worst Sheraton I have ever stayed in.
March 19, 2014
Rated 4 out of 5 by Weekend Great hotel just stay in north tower
The staff was awesome very friendly very accommodating! Was just disappointed in the room, I've stayed at this Sheraton several times before but always been put in a room in the north tower.... Nice spacious rooms large bathrooms. Well this stay we were in the south tower... 1st what a crappy bathroom! Tiny! Old small bathtubs... The tv was on a shelf with the cords just hanging all down the wall. So I would definitely recommend this hotel but just make sure u request to stay in the north tower!!
May 28, 2013