Rated 3.8 out of 5 by 595
reviewers.
Rated 5 out of 5 by History28 First time impressions
For a hotel with over 1,000 rooms, the staff here made us feel as if we were their only guests. From the car valet to the outstanding check-in experience, the staff at this hotel does an outstanding job of personalized service and attention to detail.
In particular, Mika, the Club Concierge Supervisor, was most gracious and made us feel at home. We simply can't commend the management and staff enough for a wonderful time.
March 1, 2014
Rated 5 out of 5 by Pat55 Fabulous Hotel
I celebrated my 55th BDay 5-9 Sept. I will never forget. First let me thank the great staff especially Jenee' & Monette front desk, Del Pelican Lounge & Josh manager. Now to my hotel room. Words cannot describe. All I can say is Impeccable. I had view of The Mississippi;odd number rooms has city view. I left my shutter blinds open all night . I love that you have shutter blinds & not curtains. I didn't miss the frig & microwave. It keep the room cleaner & free of bugs. I plan to stay with you Essence Fest 2014
September 15, 2013
Rated 5 out of 5 by Manuelrgon Beautiful hotel/ remodeled
Friendly staff and service (Rosa from banquets was very personable and welcoming) Beautiful presentation for our banquet event.
April 3, 2014
Rated 4 out of 5 by Adamilevine My NO stay
I liked the room, but my SPG "gold" status was not recognized AND room service wanted to START my room on day 2 of my stay at 4pm when I was resting, even though it was available ALL day.
March 31, 2014
Rated 1 out of 5 by Bwhm Great Location
This hotel has one of the best club rooms that we have experienced
April 4, 2014
Rated 3 out of 5 by Snapper08 Communication is a must
I recently visited the New Orleans Sheraton for the American Dental Association conference. My first time at this Sheraton. After Check-in, I enter my room to find an unclean room. Initially, I was fearful because I thought the room was occupied. Not a wonderful first impression. Took about 20 min to get the situation in order. Could not stay on the club level floor, due to no other king rooms. I appreciate the bottle of wine given. But, I feel these types of mistakes should not occur in a Sheraton.
November 4, 2013
Rated 5 out of 5 by Amanda11111 Friendly and helpful staff
The staff that greeted us at the front desk were friendly and helpful. I also appreciated the security checks each evening to ensure that only guests were allowed on the residential levels.
March 29, 2014
Rated 3 out of 5 by Sandman228 Very nice Hotel
The Sheraton New Orleans is a very nice Hotel. Only two issues kept us from giving a higher Star rating. 1) Doors on our floor are way too loud when closing. Being in a tourist area with guests coming/going at all times of the day/night, the room doors need added padding or better closures by which to eliminate the constant slamming by most guest. 2) The elevator system, although a great attempt at moving guest in a speedy manner, appear to slow travel to/from your floor. Room was very clean and nice.
August 12, 2013
Rated 5 out of 5 by seely1ch Nice facility
This was a nice facility. I wouldn't say excellent as my room was not extremely clean upon arrival, and I could never adjust the temperature to meet my needs. Staff was excellent and very accommodating.
March 27, 2014
Rated 5 out of 5 by SandP2014NOLA Great convention facility and location
My stay was for a convention, which it met that purpose extremely well. Due to the location, comfort and staff, I would recommend for a personal stay as well. The location was perfect for shopping, touring and experiencing the culture of New Orleans!
March 23, 2014
Rated 4 out of 5 by cwujd1 Nice Remodeling; Restaurant needs work
I was here several years ago and it's completely different now. The lobby space is very open and inviting. I particularly liked the art on the inside and outside of the building.
The restaurant was a big disappointment in this great food town. We stopped in for a quick lunch and were met with a very small menu, especially for one of us with wheat and other allergies. We became optimistic upon reading a note at the bottom of the menu describing the "great pride" they took in accommodating guests with gluten sensitivities. When we asked what the choices were, the server went went back to check with the kitchen and came back to inform us that "only the trout" was gluten free. I'm sorry -- that doesn't count as "accommodating." They should take that note off the menu. We left and ate elsewhere.
September 1, 2013
Rated 4 out of 5 by Roger1960xxxxxxx Water
The water in the shower was very hard to adjust and ther was not much pressure
April 1, 2014
Rated 5 out of 5 by NOLA13 Better than I expected
The hotel was better than I expected. It was beautiful, clean and conveniently located.
August 12, 2013
Rated 3 out of 5 by DenMother 2nd visit wasn't as nice as the first
I stayed in the New Orleans Sheraton a few months ago and had a wonderful experience. My second visit wasn't as nice. There weren't enough outlets in my room. Although the night stand by the bed was equipped with built in outlets, the cord to make the work wasn't long enough to reach the plug. And, most important, the water temperature was insufficient; it was lukewarm at best. I prefer a hot shower over a cold shower. On a positive note, the bartenders was friendly and helpful.
December 13, 2013
Rated 4 out of 5 by conference27 A big corporation should be good with 2 reservations
room nice,comfy beds,very clean. + green rewards. Great location. staff friendly. work conference then decided to stay extra night with my dad to sight see (two reservations). His name on second reservation. But the front desk would not check him in, maybe misunderstood 2nd res. So we got it sorted out, another two nights keep us in same room obviously. If in computer should be good, so why next morning I have to remind front desk again? staff not clear on where use green rewards for also.
October 3, 2013
Rated 1 out of 5 by UnhappyGuest3 Disappointed Guest
No fridge in room; very minimal hot water during shower; charged higher room rate at check-out than rate quoted at reservation
March 28, 2014
Rated 4 out of 5 by MsDee Surprised!
I was very surprised and elated with the awesome customer service that I and other guest received! That alone would make me come back! The room was clean and smoke free!
March 25, 2014
Rated 3 out of 5 by ConferenceGuest22 Didn't meet expectations
I attended a conference in this hotel. I originally reserved a king bed room, but was placed in a double bed room. I had to wait for the room for over two hours upon arrival. The room was so small, that I couldn't easily move between the desk and one of the beds - of which I needed to use since this was a work trip. Half my outlets didn't work, and the ones that did blew a fuse any time I tried to use a hair dryer. The conference spaces were not ideal as many had to be turned away from sessions because the rooms were too small. The restaurant was only open for breakfast and lunch, which were provided by the conference, so I was forced to find food elsewhere. Transportation to and from the airport was not very convenient. Compared to other Sheraton Hotels I've stayed in, this was far below my expectations.
October 31, 2013
Rated 5 out of 5 by Barbee57 Best proixmity to everything
This hotel located on Canal Street was close to everything! You can walk to some of the best eating places or ride the Trolley if you choose. I'll definitely will be coming back to this location. Freindly, clean and comfy!
March 21, 2014
Rated 2 out of 5 by DWills Off their game
I have stayed at this property before without these problems, but my one-night stay this week was marked with problems. 1) The toilet had not been cleaned since the prior guest and had old urine stains on the bowl. 2) When I asked for someone to clean this up, no one showed up the first time (after waiting 30 minutes). 3) All three coffee packets in the room were decaf. 4) I told two separate people I would be checking out around noon, yet was interrupted again after that prior to noon the morning that I left (I was on calls). 4) I had to call to have an internet access fee removed from my invoice after that was chosen that as my Gold SPG membership perk at check-in. Staff was unfailingly pleasant, but training or procedures clearly need work - this was the most hassle-ridden hotel stay I have had in years.
September 6, 2013
Rated 5 out of 5 by Jameson1 This Hotel is the Best !
The location is terrific and the Staff was extraordinary in everyway ! The food was terrific and the banquet location was perfect.
March 25, 2014
Rated 5 out of 5 by GremReaper Once Again
A great location and a great staff make for a great experience.
Thanks!
March 27, 2014
Rated 4 out of 5 by James63 Mardi Gras 2014
WE have stayed at this location of Sheraton for this event each of the last 9 years and we love it here & have no plans to change but we have had billing issues most of those years - this year no exception. I will be contacting the hotel after the Mardi Gras season ends to discuss it with management there with hopes of resolving it
March 3, 2014
Rated 3 out of 5 by lyntzu just an ok hotel!!!!!!
we have been to many sheraton hotels before and by far this one this need improvements. from the start, we werent recognized by the personal as gold members; treated as a regular customer. lack of security, any body can get into the hotel. we had to keep an eye on our luggage. the air conditioner was not working properly. bathroom not clean up to standards, within shower water would not drained. and, in the closet we found pair of socks from previouss customer.
December 5, 2013
Rated 4 out of 5 by revron a generally excellent one week stay
our king size bed was excellent, the room was spacious. i wish we could have gotten an upgrade with our spg preferred guest rating but we were told that due to how we booked, we were not eligible for the update.
also, wifi was only free in the lounge area. not a deal breaker but not as convenient as it could have been. great location sitting on the edge of the french quarter. wonderful view of the river and all its river traffic.
January 19, 2014
Rated 4 out of 5 by ksgu Kudos to GLENDA!
We attempted to check in early b/c my husband had a speaking engagement at the hotel at 2:30. The suite we reserved was not ready. However, Glenda (at the check-in desk) was kind to us and took pity and allowed our family to go to a regular room so my husband could get ready for his appearance. Later that day we moved to our suite. Glenda was VERY accommodating, which we all appreciated after having been in the car for 4.5 hours. Sheraton New Orleans has my business!
September 23, 2013
Rated 3 out of 5 by JD2014 Stayed here for a work conference
While the hotel is nice, clean, and has a cool elevator system, it needs to work on communication and efficiency. My main complaint is that the conference I was there for had a 12pm deadline set for the hotel to deliver our boxes to set up exhibit tables and the hotel didn't actually deliver them until 12pm the NEXT DAY....after repeated attempts to ask for the boxes. I've never seen anything like it. They refused to go down without an extra service charge and even when we agreed to the ridiculous service charge, they still just wandered away and never came back. My organization missed a whole day of exhibiting because they just didn't want to do the work. The hotel made a ton of money off of this conference...so please do your job accordingly. Also, one day maid service just didn't come to our room even though the "do not disturb sign" wasn't out. We had to call at 8pm when we went out to dinner and ask for someone to come and bring towels/make up the bed. I would also like to say that room service is supremely overcharged. A 24% service fee PLUS $3 delivery fee. I got a plate of eggs and hashbrowns one morning with toast. and coffee...the final bill was over $40. The delivery man also opened the bill before he turned around out of my room to see if I had tipped extra. Finally, I have a hard time with the valet and bellhops pulling out wads of cash and counting them in front of customers. We tip for good service. Not because you expect it.
April 1, 2014
Rated 5 out of 5 by Cruiser14 Great place in fantastic spot for everything
I read tons of reviews for all hotels and really picked this one because I got an extra 50 off with Citi points. I am sooo glad I did. It was the perfect hotel in the perfect location. Right on Canal, with trolleys out front and 1 block away going everywhere. Just 2 blocks from both Bourbon and Royal St., from the River and port and Casino. Great Food in the area and really felt safe walking and riding around. The views were great, the hotel was modern and clean. We were very happy to stay there and would again if we get down there again. Also, we arrived way before checkin time at 3pm as our boat let us off about 930am and as soon as they had a room ready for the view we wanted, they called my cell and let me know. It didn't take very long at all. They already gave the keys to the bellhops who were watching our luggage so no lines or waiting. Really great service.
January 24, 2014
Rated 2 out of 5 by None27 Disappointing
I don't usually write negative reviews but I am really disappointed in this hotel. I usually stay at Sheraton's most of my travels.
Here is a situation that should summarize the attitude of the staff in this hotel.
Every time I would come back from my conference, I would find water on the floor of the bathroom. I thought I didn't close the shower curtains properly and didn't think much of it. Last day, I realized that water was coming from the ceiling every time the occupant of the room above mine would use their bathroom. Here is the kicker: Upon telling the staff, I was told that a call to maintenance would be placed. No excuses. No sorry for the inconvenience. Nothing. Weird to say the least.
Cleanliness of the bathroom was also below average. Isolation between the rooms was abysmal. I could hear the guy next door coughing!!!
I will chose a different hotel when in NOLA.
January 29, 2014
Rated 3 out of 5 by NAEH1 Okay hotel
Given the cost of the hotel, I expected the hotel room & especially the bathroom to be cleaner. I expected equal amounts of hot and cold water. The proximity to the French Quarter was fantastic and the people working in the lobby would great. But overall, I wouldn't recommend the hotel unless it was discounted rate because of the cleanliness issues.
February 23, 2014