Sheraton Waikiki

  • 2255 Kalakaua Avenue
  • Honolulu,
  • Hawaii
  • 96815
  • États-Unis
  • Carte

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Rated 4 out of 5 by 918 reviewers.
Rated 5 out of 5 by Nice hotel that was Plat-Friendly We have found the Sheraton Waikiki to be "Plat Friendly" and has what we consider to be the best Club Lounge in the United States. Club Lounge had great views and food was good in evenings. Recommend the breakfast buffet for the mornings. My Platinum status was recognized throughout the hotel and was appreciated by the hotel staff. Lobby area is busy and the main pools can be busy with families, but from our perspective an OK tradeoff for the Plat benefits, the service, the Club Lounge, and the views from the ocean front rooms. November 11, 2012
Rated 4 out of 5 by Excellent. The hotel location is perfect. The infinity pool was the best ever. Of course, being in Hawaii, there is not much to complain about. However, the absolutely best feature of this hotel is its staff. The staff was always helpful, pleasant, and polite. They went out of their way to accommodate anything that I needed. The only awkward aspect of the hotel is the lack of dresser drawers. Although I understand the lack thereof makes the room appear larger, the room did have an "ottoman" that could have had drawers underneath for use. July 1, 2013
Rated 3 out of 5 by A hotel that caters for tour groups and young familie Well located facility right on the water. Outlook from room was great. The room itself was a little tired and having a bar fridge next to the bed is somewhat noisy. Bathroom is adaquet but tired and dirty. Bed linen worn. Room servicing well below par, beds not made on several occasions, there was one exception to this which I reported. Response from guest service was good. Lift areas not air conditioned on our floor. Room was generally noisy with children playing in corridors and lack of noise insulation between rooms and floors. Overall I found it to be a hotel without any personality and lacks customer service. Alright for a night or two but no more. As mentioned before pitched to tour groups. Beach attendants Kendall and Nath should be complimented on their customer service. July 12, 2014
Rated 2 out of 5 by room amenities poor No chairs in room. Had to call mgr to get them. and then only patio chairs. TV had to be replaced and then remote. Phone went dead and had to be replaced. October 8, 2014
Rated 5 out of 5 by Excellent family stay My family and I recently stayed 5 nights here, and had an excellent family vacation. We utilized the valet parking, which was fast and efficient, and the SPG Gold/Platinum checkin line was empty, so we were checked in immediately. All the hotel amenities were explained to us, and we were off to our room, which was excellent with 2 balconies. The lounge here is excellent and worth every penny just for the view. The staff for breakfast and evening hors d'oevres was friendly and professional. We spent probably 2 hours/day in the lounge just enjoying the views. The pools here are very nice, with 1 family pool, and 1 adults only pool. Off the right corner of the adults only pool, where the beach meets the retaining wall, every afternoon around 3-4PM there would be 5 or more turtles swimming around that you could swim with also. Be careful though, the water can be a little rough right there. Overall, this was an excellent stay provided by an excellent staff and we look forward to staying here again soon. September 30, 2014
Rated 4 out of 5 by Wonderful staff Just spent 7 days at the Sheraton Waikiki. I must admit, despite traveling to Honolulu as well as the outer islands frequently, I have never had the opportunity to stay in Waikiki. It is certainly a busy resort, but the staff were wonderful and the food/drink was excellent. While the view from my suite was unbelievable, the most spectacular views are seen from the Leahi Lounge on the 30th floor. I could just sit there for hours looking both East and West at Honolulu, Diamond Head and the ocean. I had a really fun time. May 16, 2014
Rated 4 out of 5 by Infinity Pool and more! We enjoyed our time floating in the infinity pool- the best view and place to relax at the hotel. I would like to give recognition to the sous chef (unfortunately, I can't recall his name). We went on a fishing trip and caught a nice mahi mahi. Guy at the concierge desk was helpful at contacting the restaurant managers and between them and my husband they coordinated bringing the fish to the restaurant. The sous chef came to our table (at the Rum Fire) and talked with us about how we would like it prepared. He was very gracious and created a wonderful family style meal for us. The mahi was the best we have ever had but the experience was personal and memorable. We had my mom and grandmother with us (she is 83) and she said it was the best night of the vacation. September 30, 2012
Rated 4 out of 5 by Great location and views from topleveled ocean rooms It was my 2nd time in Honolulu and I like this hotel more than neighboring SW hotel Sheraton Moana Surfrider. There is more posibilities what to do, a bit better location at main streat and better ocean / Diamondhead view (30th floor). Very cool is posibility of watching turtless (afternoon hours) directly in front of hotel. I don´t like opening hours of bars and restaurants, it closes so early and for people with european lifestyle is very hard to catch opening hours of all major restaurant especialy for dinner, it opens about 5PM and close about 9PM:-( I can't stand neverending checking of ID in every bar, restaurant and shops (including senior aged people)! Also like in every US hotel or restaurant the cleanness is poor and not accordant to Sheraton level. December 17, 2012
Rated 3 out of 5 by A bit disappointed The hotel grounds a beautiful if a bit small for the size of the hotel. We had a so-so experience on our stay. Regrettably it sometimes just takes on experience to make a bad impression. In our case this was the case. Although we had many goos( but not great) experiences it will be one glaring bad experience that we will remember and evidently this is a standard procedure since it happened many days. Towel service at the pool does not open until 8:00 AM SHARP. My husband as well as several other guests were waiting for pool towels before 8 and the pool attendants who were standing at the desk ready to work waited until exactly 8:00 AM to serve the guests! Deplorable customer service! Especially since for a majority of this hotels guests due to the mainland time difference, had been awake since 5:00AM! While at rhe pool only SPG Platinum recieved any service- even when heavy rain necessitated putting up the tall pool umbrellas. I saw old gentlemen fighting with the umbrellas while the pool boys were AWOL. A flagrant example of bad service. I will say our housekeeper was wonderful but that' s not what I will remember. It will be the don't care attitude of the pool service and pool policies!0 October 9, 2014
Rated 4 out of 5 by Pool Crashers My family and I have stayed at this hotel several times. But the single biggest problem that existed a few years ago still exists and that's the access to the pools. The staff does a horrible job of removing people from the pool that are not guests. I ran into so many people that were staying at other hotels but were using the Sheraton pools. And that makes me angry because I'm paying a hotel resort charge and yet others are using it for free! This has to stop. It cannot be that difficult to control if the staff has a list of guests and their room numbers. If they fix this problem the hotel gets a 5 out of 5. But honestly as a guest, it is very frustrating when you are trying to get a seat by the pool and find out that half the people there don't stay at the hotel! April 27, 2013
Rated 3 out of 5 by A tired beauty Hotel is in a great location but needs renovation. October 10, 2014
Rated 4 out of 5 by Great location Location of registration desk was not as visible or marked as we are used to seeing. Shops were the first we saw and had to keep walking to locate the registration desk. However, the room, staff and our stay were great! October 3, 2014
Rated 3 out of 5 by The staff make it This hotel needs to be seriously updated. The rooms are old and tired...like something out of the 70s. The pool isnt big enough, and its not a pleasant experience to spend an afternoon there. On the other hand the staff were amazing, especially Alex who does the graveyard shift. he went out of his way to make us feel welcome. Some other good points are the Edge bar...the food is good here and cocktails are yummy. The location of the hotel is perfect too. I would only stay here again if they did a complete renovations. May 13, 2013
Rated 5 out of 5 by Fabulous Hotel in Paradise This was my first time in Hawaii and I had a wonderful time especially because of the hotel I got to call my home for the week. The hotel and its surroundings were absolutely gorgeous. To boost the wonderful ambiance that was found everywhere, the staff was excellent and very helpful. After touring other hotels around the same area, I still would choose the Sheraton and would stay at it again in a heartbeat ! Nothing beats sipping on a frozen drink while floating in the infinity pool over looking the ocean at sunset ! March 28, 2013
Rated 4 out of 5 by Excellent Hotel for Vacations I stayed in the hotel from the 4- 9. The staff at the front desk, concierge, the restaurant staff and the pool staff were very friendly and helpful in whatever question we had. The room was an excellent size. At the pool was a bit noisy because kids are running everywhere having fun while at the infinite pool it was the right spot for adults to relax and to have a drink while watching the sun set. September 11, 2014
Rated 1 out of 5 by disappointing to say the least Stayed at Sheraton over 12 years ago and couldn't wait to return. Booked 3 rooms for 2/3 days in Nov. Ocean room very generic is decor. Black fluff found on bed sheets. When asked to have sheets changed, maid quite rude. Hotel reeked fo cigarette smell. Sheraton even booked one of our rooms that allows smoking. Had to be change because person meant to stay in that room suffers with asthma. Met with a cold reception at desk when trying to change room Sad that Sheraton has deteriorated so much. Needs major renovation. January 12, 2013
Rated 4 out of 5 by nice home to us to be we are family of 4 ,coming from far way ,dubai , i have to say this is our 3ed stay here ,we love it and consider it home for us in the summer holiday juli or august ,wonderful property ,wonderful suite we love it 3028,, the people at the culb are really very helpful and friendly ,,jenny helped us a lot wonderful manager knows how to please the guest ,, we would love to come back in dec,but it is fully booked ,unfortunately.. but we will come beck next summer ... August 15, 2014
Rated 4 out of 5 by Some rooms out-dated, but good service Hello, The arrival to the hotel was the worst part of the trip. I made a reservation a year in advance for a 2 double bed room. Upon arrival they did not have one available. They offered me a triple bed room that was extremely out-dated and Sheraton should be embarassed about the state of this room. I asked for a better room and they offered me a 1 king room which was unacceptable. After waiting for 2 hours for a solution I asked to speak to the hotel manager. Only then was I offered a 2 double bed room that fitted our original booking needs. After an 11 hour flight, no one should have to wait 2 hours to get a hotel room that was booked a year in advance. However, after a solution was found the service provided by the hotel for the remainder of the vacation was terrific! April 3, 2013
Rated 3 out of 5 by OK, but loading dock trucks rumble and beep all night Stay was OK. Big problem is that you have deliveries all night where the trucks have to reverse into the loading dock. They have their loud beepers on and it carries all the way up to the 20th floor. At one point in the middle of the night I counted four of these loud beeps going at the same time. Did not have a good night sleep on any of the nights. This situation also bothers adjacent hotels (I saw another disrupted sleeper on another balcony one night when I was out to observe all the noise). June 30, 2014
Rated 5 out of 5 by great view we had a room on the wing that faced diamond head, it was spectacular. waking up to that view was great, it made me not want to leave the hotel.... but the beach and pools were soo great and close that i had to ! very cool hotel to hang out at. September 28, 2014
Rated 4 out of 5 by Great Hotel on an iconic beach Hotel is a grand classic in the midst of Waikiki Beach and in the center of the shopping district. The Staff, from Bellmen, to Front Desk, to Housekeeping helped to make our short stay a pleasant one. The main floor lobby is a mix of shops and restaurants and a bank of many high speed elevators to serve the 30+ floors. One is certainly not bored in the midst of constant activity. Rooms& Lanais are spacious & bedding is comfortable. The room decor could use a little update as could the smallish lcd tv screens. December 15, 2013
Rated 5 out of 5 by Thank you for a pleasant stay ! Everything are beyond our expecations. Room, food, staff, everything is so nice. We were supprised your hospitality. Especialy welcoming room set-up. We expressed our sincere gratitude. Thank you for provideing a fabulous room. We were quite comfortable during our stay without any truobles. We were so honor to stay your hotel. That is what the prestige hotel. We definitely come back to stay your hotel. September 4, 2014
Rated 2 out of 5 by AWKWARD!! Upon entering our oceanfront room we encountered two naked people, my husband and I backed out of the room very quickly! This gave our trip a start that we will not soon be able to get out of our minds. The manager was sorry it happened (yea, us too!) but did very little to compensate us for our AWFUL experience. She kept saying just let me know what I can do, GIVE ME A BREAK!! If you don't know how to right this situation YOU SHOULD NOT BE MANAGING A HOTEL!!! We will never stay in a Sheraton again!!! ALOHA!! December 21, 2012
Rated 4 out of 5 by Beautiful views, great location Can't beat the location for Waikiki and the ocean views, common areas are well maintained but our sleeping room was tired, small and sparse. Paid for a king room with ocean view, got a room with double beds because no kings were available. My husband is 6'4" so sleeping was difficult. Staff were wonderful except pool bar attendants D and B. They appeared to be the only 2 on duty for our 3 days, so were very busy and did not appear happy about it. Could do much better with their tips if they would only smile! January 22, 2013
Rated 5 out of 5 by beds need soft pillowtop We notice that a lot of other hotels we stay at make it more comfortable for beds-my wife and I both got sore backs-too firm-and we don't have back issues nor overweight-minor thing-just a reco for future. Also 1 sand castle would be sufficient-we prefer the traditional xmas trees-and I know in SF the Chinese and Japanese are some of the biggest Xmas decorators. We always enjoyed the entertainment in the lobby and at pool-traditional Hawaiian. We really enjoyed our stay-thanks!-just positive recommendations January 6, 2014
Rated 4 out of 5 by Hotel was in a grat location The room was ok, the pool was excellent and the location was great. The service was very good October 4, 2014
Rated 5 out of 5 by Aloha!...alive and well at Sheraton Waikiki Having lived in Hawai'i for 78 years, it is so heartwarming to encounter the Aloha spirit "full on"! A recent one night stay to celebrate at a Hawai‘i Ballroom banquet made me so proud of hotel staff, from check-in to check out. The Aloha spirit indeed lives on at the Sheraton Waikiki Resort. September 21, 2014
Rated 4 out of 5 by Central to Everything! I was originally booked in Ko Olina for a week but ended up checking out early to stay here. Ko Olina was great but too quiet after being there several days. We booked here and found this place to be even better! The place was lively and we were able to walk to all the places we wanted to. We had dinner at the restaurant below and found the food to be fresh and tasty. There are two pools in case you have a family which was very nice and the staff was always attentive. July 25, 2014
Rated 4 out of 5 by the perfect location to stay in waikiki i love the friendliness of the staff here at the sheraton waikiki. this was my fifth stay in 2 yrs. and i absolutely recommend this hotel. talk about centrally located..you couldn't ask for a better spot by the beach!..from the infinity pool (the best in waikiki bar none) & drinks at Rumfire for the sunset! it doesn't get any better than that!!..thanx again to Alicia, Ashley, Geraldine, Login, Brett, Jeff & the rest of the staff that makes my stay memorable every time! see you all next year for sure! October 21, 2013
Rated 2 out of 5 by Riding on Reputation The Sheraton has a great location...no doubt, but the hotel has seen better days. The hallway wallpaper outside rooms 440,441 was peeling. The shower curtain was very musty and the pipes were very noisy when the shower ran. The check in and check out process is so poorly staffed it is painful. Forty min to check in or out. Sheraton has a system that pulls people from the Starwood Preferred line and if you are a customer in the regular line, you are in purgatory. No guarantee when you may get processed if Starwood customers keep joining their line. All of the tourists who are non-English speaking also slow the process immensely. The lobby and stores are shiny, but the rooms have seen better days. Rooms above the bar area to at least six floors up are VERY noisy until well after midnight. April 7, 2013
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