Rated 5 out of 5 by Cashy Outstanding location
This hotel not only has great amenities but also a great location relative to the quality of beach, proximity to town and rooms where you can relax and literally watch the world pass by!
July 14, 2014
Rated 4 out of 5 by RBkeck Great hotel in an ocean view room
We stayed with 3 other couples for a wedding in kauai. Stayed in an Ocean View room. So worth the extra money. Lonnie at reception was so very helpful. Gave the bride and groom the very best room (overlooking the ocean and pool). The 2 in-laws stayed in an adjoining room. We had a grand time together. Housekeeping was outstanding every day.
The only negative was Rum Fire restaurant. The food was mediocre for the high price. The service was sad. After bringing our food order we never saw the waiter again until we requested the check. We had 7 people and with appetizers and drinks, one would expect better service. Would not recommend this restaurant. We talked to several guests and they said the same thing. Overall with the exception of Rum Fire and the $30.00 resort fee (way to high for what you get) we will be back to stay.
June 17, 2013
Rated 4 out of 5 by RogerWilco Be sure to book an ocean-view
Be sure to book an ocean-view room! It's breathtaking (we were in 12xx) and cannot be compared to the rooms on the other side of the street. We had one for a few hours for our late check-out so can compare.
Staff is nice - use the concierge desk and the activities desk. They really helped us to make the most of our stay
June 26, 2014
Rated 5 out of 5 by BB33 Wonderful hotel experience
I would highly reccomend staying at this hotel!
July 21, 2014
Rated 4 out of 5 by MindyR Amazing location and staff-only 1 complaint..
This Sheraton was beyond amazing with regard to the facilities, location, and customer service!! If you stay at this hotel- especially with kids- every need can be met with the multifarious amenities offered!! Our only complaint was that our deluxe ocean view room was not very clean when we arrived. The bathroom looked as though it had been somewhat wiped down-but not cleaned. There was visible grime on the counters and sink-and the floors were dirty-also looking as though they had been swept-but not "cleaned." It was gross. We called the front desk and they sent someone up to "clean" our room--and it was done satisfactorily. Other than the initial disappointment of paying for a deluxe ocean view room that presented as unsanitary--the rest of the hotel was utterly breathtaking and exceeded our expectations in every other area. Thank you!
March 24, 2014
Rated 5 out of 5 by tmason1041 BEST VACATION EVER!
The Sheraton Kauai Resort is absolutely wonderful! I have vacationed on Oahu, Maui, the Big Island but never have been to Kauai. It was beautiful. The resort had everything you could ever want. We spent our days laying on the gorgeous beach, swimming in the ocean, tanning by the pool, eating wonderful food & enjoying tropical drinks. The beach is amazing, not crowded, one of the best beaches I have ever been to. The grounds are exquisite, so many places to relax and take in the scenery. We had a garden room which was wonderful, waking up to birds outside, VERY comfortable beds, loved it! I would recommend this resort to anyone! The staff is so helpful, friendly & outgoing, they make you feel very welcome. Weather was perfect. We will return to the Sheraton Kauai again & again! I can't wait to come back...we didn't want to leave.
August 7, 2012
Rated 4 out of 5 by Jinx53 Nice hotel, but limited dining
The hotel was very nice and the bed extremely comfortable. My only compleaint is the limited dining at the hotel. Rum Fire, the only dinner opttion has a very limited and high priced menu. The only room service is from Rum Fire from 5-19 PM. We had booked our visit with a daily breakfast buffet, only to find out on arrival that they no longer had a buffet and we would have to order ala carte from the menu. It was pretty good, but not wjat we had paid for.
November 7, 2012
Rated 5 out of 5 by astrosfan Great Resort
Your staff couldn't have been more accommodating, or the setting more beautiful. We had a great experience.
July 16, 2014
Rated 5 out of 5 by Ralph43 Great Resort on Poipu
Our ocean front room was very nice and the view was excellent. Very attentive and courteous staff at all levels. Cabanas on the beach are a nice touch. We enjoyed our stay very much. Only complaint was some of the food on the breakfast buffet (eggs, sausage) was not very warm. Menu orders were fine.
June 27, 2014
Rated 5 out of 5 by Erin55 rooms
More storage to put things are needed in the bathrooms, so the counters are continually messy. The rack that holds the towels would be great if there was space there to put things in to get them off of the counter.
The door to open the drawers for clothing is a pain. There shouldn't be a door at all.
We had a room with two beds, the bedside table was too small and so was the drawer.
The rooms overall need to have more space to put things out of the way.
May 29, 2013
Rated 5 out of 5 by DGif GSM
We could not have picked a better place to hold our Gobal Sales Meeting. The staff was A+
July 17, 2014
Rated 4 out of 5 by SteveG A very relaxing time
This hotel allowed you to relax and enjoy the natural beauty of Hawaii vs. some hotels which seem to try to become the center of focus. The pool was like an extension of the ocean, as was our ocean-front room. The fire pits at night were a subtle compliment to the natural surroundings. It also was convenient to other very nice area restaurants. The main negative was the rooms are not very soundproof and one is easily disturbed by noise in the hallway.
April 14, 2013
Rated 4 out of 5 by Mhp824 Nice hotel, friendly staff
We had a great stay here. The staff was great - always genuinely friendly and helpful. A nice quiet resort with a beautiful beach and pool area. Main restaurant is great and poolside beach bar was great for breakfast and lunch. Concierge Ryan was standout - he helped plan our days in Kauai and packed them full of great sights and activities. Thanks Ryan! The rooms inside and outside still feel a little bit old and outdated but didn't affect our stay.
September 8, 2013
Rated 4 out of 5 by JackR75 Beautiful Complex-Room a big surprise
Everything about the hotel was lavish and beautiful - people all great, food & service delicious. However, room 3101 "garden view" consisted of large plant and parking lot. No view of ocean if sitting down. Adjacent wall contained coin changing machine, pop machine & washer/dryers. Surprising how many people use coin changer at all times of the night - very loud. Room clean but outdated. My husband uses cane & building 3 was far from main hotel area.
September 16, 2012
Rated 1 out of 5 by Isaac0381 Great scenery, poor staff
In my opinion about the only thing this resort has going for it is the beautiful scenery. I was very disappointed with a lot of things in regards to this resort. First of all the staff was not very friendly or accomodating. When I purchased my package I was supposed to get a breakfast buffet, that did not happen. I was never informed on the change. Apparently this review will not allow me to write much more. Overall I was disappointed with my stay.
December 3, 2012
Rated 4 out of 5 by HIlover Great views, spectacular sunset
We really enjoyed our visit this past week. The staff was normally friendly and accommodating. However, one major issue caused me to be disappointed in our visit. We had booked the deluxe garden view room through a vacation site. The week before we traveled, we called the hotel to inquire about upgrade options. The staff member said, " we are only about 80% occupied, should be no problem to move you across the hall as a complimentary upgrade". Guess that was not actually an option. Upon check-in we had to pay a nightly upgrade fee. It was upsetting because we were completely mislead. The same thing happened when we inquired about a late checkout. Upon check-in, did not seem to be an issue. But upon inquiry on the day of check-out, it was no longer an option. They did nicely offer us the use of a room for a quick shower before departure.
February 3, 2013
Rated 5 out of 5 by SheratonFan1000 Outstanding Hotel
I have read other reviews that haven't been positive and cannot understand why. This was the best hotel out of four that we stayed at during our trip, and that includes places like Grand Wailea on Maui. The hotel location, staff, and RumFire restaurant were top shelf. We even cancelled a trip to the Disney resort on Oahu to stay here an extra three nights! I want to say thanks to all at this great hotel and to let you know we will return soon!
February 10, 2014
Rated 5 out of 5 by SKWino Unbelievable Staff
The staff at this resort were amazing. Always there to help and make our stay as comfortable as possible.
July 14, 2014
Rated 3 out of 5 by hoosiertraveler Great Ocean Front View
Our view from the first floor ocean front was remarkable. We sat on the patio and watched a great sunset with our complimentary maitai. The room was very spacious. That being said, the flooring, both tile and carpeting needed cleaning. They looked like they hadn't been really cleaned in a very long time. The tub was also a little crudy. We only stayed the one night but let a manager know about the needed cleaning the next day when checking out.
October 22, 2012
Rated 5 out of 5 by deeandpete13 Extraordinaire expérience
Thanks to our no 1 guy, Ryan the concierge--that help us plan a fab week. Everyplace we went to have fun or eat was golden to his expertise. I asked several times for a form from hotel when I checked out and never received one?? Thanks for our great servers Rose, Brittany, jasmine, Jancy and Jacqueline---all so very professional and fun--made our dining one to remember. We had such a fab time--Dee and Peter
May 7, 2014
Rated 4 out of 5 by Mila104 Great resort
Sheraton Kauai resort is a great place for vacation, solo or family. It is located right on the best southern sand beach. We love their grounds which look like botanical garden with fish ponds, and excellent pools and jacuzzi. Rooms are clean, staff is very friendly, great service, help in organizing tours, free shuttle to visit local events, free computer access. I would give them five stars if they would have microwaves in the guest rooms.
December 20, 2012
Rated 5 out of 5 by DGif This hotel was great
Staff was outstanding, always directing you when you needed help, customerservicewastop notch
July 14, 2014
Rated 5 out of 5 by BruddahKimo High level of Friendliness and Hospitality
Staff were all so nice and helpful. Location was amazing. clean and comfortable.
July 15, 2014
Rated 4 out of 5 by DGif Excellent Treatment
The team in HI was fantastic and absolutely excelled in service to our party of over 200.
July 14, 2014
Rated 4 out of 5 by Sadie14 This hotel has great location
Great location as we were in the guesthouse closest to the ocean. Loved the hula and lei class. You probably need to advertise these more. Some folks don't read on the back of the map The issue was going from place to place there ......you always had to go outside at some point to go eat or another place which is fine unless it is raining .Service at Lavas was lacking. Seemed to be understaffed and a little overpriced.
April 6, 2014
Rated 3 out of 5 by KatCWT Beautiful location on the beach
The oceanfront area is excellent
and the improvements ;made to the
outdoor space is very pleasing. The
rooms that are across the street are
in need of major overhaul. The decor
was very nice, but our room was very
musty smelling and we were not in
a ground floor room.
I am a travel agent and I would not
recommend the hotel to my clients for
the price. Other hotels in the area are
much nicer than your garden area rooms
and do not smell.
February 19, 2013
Rated 5 out of 5 by ElkHunter007 This Resort meets and exceeds all a person requires..
When we booked this Resort the pictures on line were great, you must understand that pictures on line are sometimes enhanced; but after arriving and having seen the actual Resort all I can say is WOW. I would recommend this resort to everyone. Our stay was great, the hotel staff were very professional, the security officers were very friendly/professional and the house keeping staff was great. My wife and I plan on staying there again.
April 29, 2013
Rated 2 out of 5 by Profiterole service from the first meeting
The front desk staff was a mess, friendly, but couldn't pull it together to make what we needed to happen, happen. As shifts chnaged neither did the communication. We never recieved the room we requested after 2 days, but we were billed for it at the end of the vacation. Could have easily been solved with a managers influence at the correct time and some simple notes .....KSB
Valet continued to get us to valet by ommiting information
April 16, 2013
Rated 4 out of 5 by RhodeIslandHoneymooners Good Honeymoon Spot
Stayed 2 Nights on our honeymoon after not being satisfied at a hotel in Lihue. Sheraton is on a beautiful beach with good swimming. Rate for an oceanfront room was extremely reasonable. Staff friendly & professional. Hotel not quite as modern as others on stay, but still nice, clean, and full of Hawaiian charm. Conveniently located for south shore activities and the canyon. Would stay again if planning to stay on South Shore Kaua'i.
September 16, 2012
Rated 5 out of 5 by JAKE2005 This is PARADISE
This was our 4th stay at the Sheraton, and it keeps getting better. The kindest, friendliest people are working at the Sheraton, and the atmosphere is very relaxing. The activities are the BEST part, and the yoga teacher, THAIS and the hula, lei making and arts & crafts teacher, CHRISTY were so much fun. The proximity to the ocean is great, as well as shopping. RELAXATION is what the Sheraton does best! It's a taste of Paradise!
February 4, 2014