Rated 4 out of 5 by Joel72 beach and surf
Our grandchildren enjoyed the facilities
August 15, 2014
Rated 3 out of 5 by KatCWT Beautiful location on the beach
The oceanfront area is excellent
and the improvements ;made to the
outdoor space is very pleasing. The
rooms that are across the street are
in need of major overhaul. The decor
was very nice, but our room was very
musty smelling and we were not in
a ground floor room.
I am a travel agent and I would not
recommend the hotel to my clients for
the price. Other hotels in the area are
much nicer than your garden area rooms
and do not smell.
February 19, 2013
Rated 5 out of 5 by ElkHunter007 This Resort meets and exceeds all a person requires..
When we booked this Resort the pictures on line were great, you must understand that pictures on line are sometimes enhanced; but after arriving and having seen the actual Resort all I can say is WOW. I would recommend this resort to everyone. Our stay was great, the hotel staff were very professional, the security officers were very friendly/professional and the house keeping staff was great. My wife and I plan on staying there again.
April 29, 2013
Rated 2 out of 5 by Profiterole service from the first meeting
The front desk staff was a mess, friendly, but couldn't pull it together to make what we needed to happen, happen. As shifts chnaged neither did the communication. We never recieved the room we requested after 2 days, but we were billed for it at the end of the vacation. Could have easily been solved with a managers influence at the correct time and some simple notes .....KSB
Valet continued to get us to valet by ommiting information
April 16, 2013
Rated 4 out of 5 by RhodeIslandHoneymooners Good Honeymoon Spot
Stayed 2 Nights on our honeymoon after not being satisfied at a hotel in Lihue. Sheraton is on a beautiful beach with good swimming. Rate for an oceanfront room was extremely reasonable. Staff friendly & professional. Hotel not quite as modern as others on stay, but still nice, clean, and full of Hawaiian charm. Conveniently located for south shore activities and the canyon. Would stay again if planning to stay on South Shore Kaua'i.
September 16, 2012
Rated 5 out of 5 by JAKE2005 This is PARADISE
This was our 4th stay at the Sheraton, and it keeps getting better. The kindest, friendliest people are working at the Sheraton, and the atmosphere is very relaxing. The activities are the BEST part, and the yoga teacher, THAIS and the hula, lei making and arts & crafts teacher, CHRISTY were so much fun. The proximity to the ocean is great, as well as shopping. RELAXATION is what the Sheraton does best! It's a taste of Paradise!
February 4, 2014
Rated 5 out of 5 by SusieQ Great Ambience
We loved this hotel. I did have a couple of suggestions. I did not find the restroom by the pool until I asked someone on the last day. It does not appear on the map, and there is no sign before you enter the hallway. We had a delicious meal at the Rum Fire. The musician that was playing was very good, but I would have preferred Hawaiian music since I was in Hawaii. The conceirge was very helpful - the map of Kauai was excellent!
February 23, 2013
Rated 5 out of 5 by DaPKmP Paradise in Paradise
Our first trip to Hawaii was everything we could expect and more. A large part of what made our trip so enjoyable was the accomodations and service provided by your facility and staff. When we return to Kauai we will definately be staying at your property again. In fact, we joined you travels program and will look for Starwood properties. Below expectations on food was only based on available hours, food quality was outstanding.
October 23, 2012
Rated 5 out of 5 by 2Eudys Exceeded Expectations!
We were staying on the north end of the island, but had traveled to the south end for a day of hiking in Waimea Canyon. Rather than driving all the way back, we used points to spend the night at the Sheraton. WOW!! Had we known it was such a nice facility, we would have stayed more nights! Next trip to Kauai, we will plan to spend extra days at this hotel!
June 27, 2014
Rated 3 out of 5 by ayrshire Tennisfacilities
This hotel advertised tennis facilities but the courts were in such disrepair that they were unplayable Temp basketball net on one court, large cracks with grass growing out of them, very dirty courts with lots of debris and only one with a playable net. perimeter fence with large holes. We went there with the expectation of playing tennis which was not possible. I did complain to the front desk and they said fill out this form?
January 21, 2013
Rated 4 out of 5 by Sadie14 This hotel has great location
Great location as we were in the guesthouse closest to the ocean. Loved the hula and lei class. You probably need to advertise these more. Some folks don't read on the back of the map The issue was going from place to place there ......you always had to go outside at some point to go eat or another place which is fine unless it is raining .Service at Lavas was lacking. Seemed to be understaffed and a little overpriced.
April 6, 2014
Rated 3 out of 5 by carm Disappointed Gold SPG member
I have stayed here on several occasions over the years with my family and friends. So I decided to come back this year with my two sisters to celebrate my 50th birthday. I probably wouldn't have been disappointed but based on past experiences, I was very let down. There must be new management because the feel of hospitality and Hawaiian friendliness just wasn't there. I didn't get the feeling that anyone was empowered to go above and beyond expectations. As a Gold SPG member, I expected to be treated like one, but when I mentioned that it was a special occasion (my 50th), I was kind of given a "big deal, who cares" attitude. At other SPG properties I have stay at for special occasions (such as my kid's bdays), they were always recognized - but not here. It it a beautiful resort, but it doens't feel like the same place. Sadly, I won't return to this property.
May 17, 2013
Rated 5 out of 5 by deeandpete13 Extraordinaire expérience
Thanks to our no 1 guy, Ryan the concierge--that help us plan a fab week. Everyplace we went to have fun or eat was golden to his expertise. I asked several times for a form from hotel when I checked out and never received one?? Thanks for our great servers Rose, Brittany, jasmine, Jancy and Jacqueline---all so very professional and fun--made our dining one to remember. We had such a fab time--Dee and Peter
May 7, 2014
Rated 4 out of 5 by Joe456 Nice Hotel, Friendly Staff
We stayed at the Sheraton Kauai for our 20th anniversary. Hotel is in a great location. Staff was very friendly and accommodated our needs. Overall nice hotel for the money.
On the minuses - The exercise facility seemed a bit on the small side for the size of the hotel. As a lifetime SPG gold member I requested late check-out but was denied, even though we had to wait for our room to be cleaned at check-in at around 6:30 PM.
September 10, 2012
Rated 5 out of 5 by Muffy64 Awesome location in Poipu
We were very happy with this resort. Really nice atmosphere, especially at night with the fire pits and torches. Quiet at night, which suited us. Go elsewhere for nightlife. Hotel staff were incredibly helpful and responsive. We were upgraded to a better view upon check-in, which was a nice start. After three nights we had an issue with our room which we discussed with Peter, the night manager. He promptly re-assigned us to an amazing room in the Ocean Wing for our last five nights. Great beach location, plenty of whale watching from Rum Fire, and the daily sunset was an anticipated event with guests gathering on the lawn to watch. While housekeeping did an excellent job on daily stuff, I noticed that both the rooms we had were ready for a deep clean (baseboards, high traffic areas on doors and walls, under tables, etc). We look forward to our next visit here.
February 5, 2013
Rated 5 out of 5 by Laurie22 Nice layout and location
Even though this hotel is quite expansive, it is easy to get around. The layout is quite impressive with beautiful landscaping, pools and beachfront. It would be easy to stay just at the Sheraton and never leave. Everything is at your disposal. However, the location of the hotel makes it easy to drive both sides of the island for sightseeing in a day, visit the quaint town of Koloa close by, or shop the small malls nearby.
March 13, 2013
Rated 4 out of 5 by PBFB Great Location
The Sheraton Poipu was recommended to us by friends. We were a little disappointed upon arriving to find a big round table in the middle of the lobby and absolutely nothing on it- no flowers, no display at all. Seemed like they did not care to make any kind of impression. Overall we were very pleased with the hotel and staff. Location--great beach, several good local restaurants for which the hotel provides a free shuttle.
September 28, 2012
Rated 4 out of 5 by TG84105 great location, in-house food choices very limited
The hotel is in a great location, and the beach is very nice. Food option within the Sheraton are limited. The breakfast buffet is fine, with a decent selection.Service is hit or miss - getting a refill for coffee or orange juice might be difficult. The food at the pool bar is adequate, but not a great value. There is no sundry store and the selection of the snack bar is very limited (and the prices are through the roof).
September 26, 2012
Rated 4 out of 5 by Xplorer259 Enjoyed this hotel and area
Forgot to add one thing to our review: there is no smoking around pool area, but, people would choose to ignore this. Around the hot tub in the evening the young 20 somethings had the liquor and cigarettes going. I felt this was disrespectful to other patrons also using the pool area and not in good taste as the signs requested other than that. There is no one monitoring this so I guess they felt entitled to do whatever.
February 10, 2013
Rated 5 out of 5 Beautiful Poipu Beach
I stayed here during the Rotary District Conference and even though the hotel was undergoing renovations, I found it to be a welcome respite in one of the most beautiful locations in the world.
Not ostentatious or pretentious, the Sheraton Kauai Resort just fits into its natural surroundings, provides physical comfort, delicious foods and a very friendly and helpful staff that took care of my every need with warm aloha.
October 31, 2011
Rated 4 out of 5 by Battipaglia69 Need lighting and sign upgrades
This resort needs better and brighter hallway lighting; The current lighting is dull and does not properly or safely illuminate the CORRIDORS to the rooms which are layed out in a peculiar and confusing pattern,. In addition, the signs indicating where a group of rooms are located is often confusing. Lastly, You need a better larger sign on Kapili Rd for guests to locate the site, and it should be illuminated at night.
September 23, 2013
Rated 1 out of 5 by bigmack Our stay at the dump
We were put across the streein last rooms next to trash bin dark walk ways vary old rooms rooms out of the 1960s made are reservations 7 months in advance asked for rooms next to rest of family were told no problem on arivel sorry can not do it they were also put on back roe in the dark I would like my points back
July 7, 2014
Rated 3 out of 5 by alohawindwardguy Disappointing overall
The setting and seascapes are awesome, the rooms are spacious, the valet service is friendly and efficient, and the food and drink offerings are tasty (when the restaurants are open, that is). But the property is disappointing in many other aspects. This was not what I expect at an upscale Sheraton resort property. Examples: I paid a $30 per day "resort fee" for, essentially, a liter of bottled water per day plus very spotty, unreliable WiFi coverage throughout the property. The hotel provides CoffeeMate instead of half-and-half for the in-room coffee service. The front desk staff was insincerely "friendly" and seemed to always try to find a way to say "no" -- certainly not the aloha spirit we expect on the Garden Island. The signature restaurant and bar, RumFire, is closed on Sunday and Monday evenings -- and the only other option (the poolside restaurant/bar) closes at 9:00 PM. All of these deficiencies are unacceptable for an expensive and supposedly high-end resort property in a fabulous location.
July 15, 2014
Rated 4 out of 5 by CDubi Premier Property in Kauai but needs new Gym and Spa
Our stay overall was wonderful due to the unmatched location and attentive staff, however, several areas need improvement to bring this resort up to world class. The Gym was barely adequate, and there does not really exist a true Spa facility. Also, it needs a good sundry shop and the complimentary shuttle service is a great idea but does not function well in practice (long waits). Otherwise a great resort experience.
January 3, 2013
Rated 4 out of 5 by holein1 Perfect get away from Colorado winter
The staff was very professional, helpful and friendly, Ryan a concierge was great getting my Tee Times. Verna the morning hostess was wonderful.
The fire pits at night were so nice to sit around and listen to the waves slapping against the shore.
Breakfast that was included couldn't have been better, I should have mentioned the view of the ocean from every window in the dinning room.
It was a perfect vacation! Shirley
February 7, 2013
Rated 4 out of 5 by Tnyhus1 Tnyhus1
We had an ocean view room and the view was wonderful!
August 9, 2014
Rated 3 out of 5 by Mark67 mixed feelings
This hotel is truly beautiful. We were shocked that the concierge staff even contacted us by email and telephone before the stay. The concierge staff was extremely helpful also during our stay. The pool is lovely although the beach surf is very rough. We encountered a few problems. Our door lock would not work because the battery had run out. It took several workmen about an hour and a half to open the door while we waited and no one in administration offered apology or compensation. We were also surprised that a $30 per night resort charge is added automatically and our protests brought no relief. Why isn't this amount simply part of the nightly fee instead of a required add-on? That would be a more honest and forthright way of treating it. The breakfast buffet had the same food every day. Couldn't pancakes or French toast or similar variations be added for variation?
April 16, 2013
Rated 3 out of 5 by ronton Hotel staff wonderful, restaurants need work
Stayed at this hotel for the first time with the family this March. Property is a bit dated, but staff are wonderful which often overcomes such things. I was really disappointed by restaurants and not necessarily the food but just by the pettiness. There are various things like kids eat free included in the resort fee, and platinum members are to get a 10% discount, but every time we ate, it seemed to be a negotiation on the bill which unfortunately took away from the experience. Worst by far was Rumfire where I had to involve the manager with still not a reasonable outcome, but breakfast we ate the same meal 5 times (buffet) and never had the same price twice. Honestly it wasn't about the money (probably $50 over the stay) but more about don't offer these special things for platinum guests if it going to be a pain to use them because it just took away from the whole experience.
April 5, 2014
Rated 3 out of 5 by NotSoHappy Stay here for below average service
Valet is just about useless. We pulled up directly in front of their stand. 5 guys there and not one came over to help with bags. We unloaded then I had to walk to them and ask them to valet the car. Very poor showing.
Eric was a notable exception in the valet. When he was there he was always on it and helpful.
The first day at the pool they tell us 'sorry, not towels'. Really? You don't have enough towels to service a full house? The guy says 'No we don't. Come back tomorrow and we may have more.'
Front desk and concierge were good. Both were helpful and courteous.
Facilities were decent but not spectacular. The shower was loose. Carpets were pretty worn. Overall below average for Starwood properties.
The chairs around the pool were mostly staked out with towels by 8:00 am. No people most of the day but no chairs either so you pretty much have to go somewhere else.
January 24, 2013
Rated 5 out of 5 by susie49 super time at sheraton
We had a wonderful time here for our 50th Wedding Anniversary. The staff & management treated us royally in all respects. The resort far exceeded our expectations. We would highly recommend it for a great relaxing & fun vacation for anyone!!! Brad & Sue, Half Moon Bay, CA
July 15, 2014