Rated 4 out of 5 by Sadie14 This hotel has great location
Great location as we were in the guesthouse closest to the ocean. Loved the hula and lei class. You probably need to advertise these more. Some folks don't read on the back of the map The issue was going from place to place there ......you always had to go outside at some point to go eat or another place which is fine unless it is raining .Service at Lavas was lacking. Seemed to be understaffed and a little overpriced.
April 6, 2014
Rated 5 out of 5 Beautiful Poipu Beach
I stayed here during the Rotary District Conference and even though the hotel was undergoing renovations, I found it to be a welcome respite in one of the most beautiful locations in the world.
Not ostentatious or pretentious, the Sheraton Kauai Resort just fits into its natural surroundings, provides physical comfort, delicious foods and a very friendly and helpful staff that took care of my every need with warm aloha.
October 31, 2011
Rated 4 out of 5 by Battipaglia69 Need lighting and sign upgrades
This resort needs better and brighter hallway lighting; The current lighting is dull and does not properly or safely illuminate the CORRIDORS to the rooms which are layed out in a peculiar and confusing pattern,. In addition, the signs indicating where a group of rooms are located is often confusing. Lastly, You need a better larger sign on Kapili Rd for guests to locate the site, and it should be illuminated at night.
September 23, 2013
Rated 4 out of 5 by CDubi Premier Property in Kauai but needs new Gym and Spa
Our stay overall was wonderful due to the unmatched location and attentive staff, however, several areas need improvement to bring this resort up to world class. The Gym was barely adequate, and there does not really exist a true Spa facility. Also, it needs a good sundry shop and the complimentary shuttle service is a great idea but does not function well in practice (long waits). Otherwise a great resort experience.
January 3, 2013
Rated 4 out of 5 by holein1 Perfect get away from Colorado winter
The staff was very professional, helpful and friendly, Ryan a concierge was great getting my Tee Times. Verna the morning hostess was wonderful.
The fire pits at night were so nice to sit around and listen to the waves slapping against the shore.
Breakfast that was included couldn't have been better, I should have mentioned the view of the ocean from every window in the dinning room.
It was a perfect vacation! Shirley
February 7, 2013
Rated 3 out of 5 by Mark67 mixed feelings
This hotel is truly beautiful. We were shocked that the concierge staff even contacted us by email and telephone before the stay. The concierge staff was extremely helpful also during our stay. The pool is lovely although the beach surf is very rough. We encountered a few problems. Our door lock would not work because the battery had run out. It took several workmen about an hour and a half to open the door while we waited and no one in administration offered apology or compensation. We were also surprised that a $30 per night resort charge is added automatically and our protests brought no relief. Why isn't this amount simply part of the nightly fee instead of a required add-on? That would be a more honest and forthright way of treating it. The breakfast buffet had the same food every day. Couldn't pancakes or French toast or similar variations be added for variation?
April 16, 2013
Rated 3 out of 5 by NotSoHappy Stay here for below average service
Valet is just about useless. We pulled up directly in front of their stand. 5 guys there and not one came over to help with bags. We unloaded then I had to walk to them and ask them to valet the car. Very poor showing.
Eric was a notable exception in the valet. When he was there he was always on it and helpful.
The first day at the pool they tell us 'sorry, not towels'. Really? You don't have enough towels to service a full house? The guy says 'No we don't. Come back tomorrow and we may have more.'
Front desk and concierge were good. Both were helpful and courteous.
Facilities were decent but not spectacular. The shower was loose. Carpets were pretty worn. Overall below average for Starwood properties.
The chairs around the pool were mostly staked out with towels by 8:00 am. No people most of the day but no chairs either so you pretty much have to go somewhere else.
January 24, 2013
Rated 4 out of 5 by viejo great location
ocean view and wave sounds were wonderful. 3rd fl terrace nicely sheltered from rain.. Suggest a nightlight of some kind for all bathrooms ,rather than leaving the light on, so you can locate the door in the dark. A bigger pool to allow for swimming would have been nice as the beach is too steep for swimming or boogie boarding with waves that break so close and creates a very strong undertow.. Beautiful island.
October 2, 2013
Rated 2 out of 5 by Shanz Disappointed
Sheraton Kauai was very disappointing in terms of the room, staff and facitilites. The room and bathroom were old and needed updating. The cleaners kept changing my airconditioning settings! The wifi was terrible and would not work in my room and when i asked about it, reception said they would fix the problem but never did. My credit card was charged without informing me!! The pool was small and insignificant
January 18, 2014
Rated 2 out of 5 by W2013 Keep your hand on your wallet at all times.
The people who pay the tariff to stay at the hotel are looked up as marks for increased revenue, not hotel guests. "Resort fees" over and above the room charges are "mandatory" according to the manager, not negotiable, and are levied for a package of worthless "amenities" that should be included in the room charge anyway. If the property wants that money, it should just charge more for the rooms and be honest about it and let the customer decide to book the room or not. The "resort fees" buried in the fine print and not explained in any way until it's to late are unfair to the consumer. Add to that the extra charges for basic beach amenities (not included in the resort fee), the $20 breakfasts, the $9 smoothies, etc., and the property becomes a poor value. That said, staff was nice, and the property was nice too, if only it were run by hoteliers and not accountants. Too bad.
December 30, 2013
Rated 5 out of 5 by deeandpete13 Extraordinaire expérience
Thanks to our no 1 guy, Ryan the concierge--that help us plan a fab week. Everyplace we went to have fun or eat was golden to his expertise. I asked several times for a form from hotel when I checked out and never received one?? Thanks for our great servers Rose, Brittany, jasmine, Jancy and Jacqueline---all so very professional and fun--made our dining one to remember. We had such a fab time--Dee and Peter
May 7, 2014
Rated 3 out of 5 by Shnookie SPG member discount
I had breakfast and dinner at the hotel restaurant "Rum Fire" but didn't receive the below discount.
Whether at home and on the road, SPG members receive an exclusive discount at more than 500 restaurants and bars worldwide, Starpoints® for dining experiences, and the chance to win an around the world VIP culinary journey with a SPG members-only sweepstakes “Around the World in 5 Meals."
August 6, 2012
Rated 4 out of 5 by 2013 Enjoyed the views
Enjoyed the hotel. Lava's should be open longer in the day. Stopping serving food service at 5 PM is way to early. People don't always want a larger venue like Rumfire. If they don't go to Rumfire they probably would go somewhere else close like the Poipu Shops. Rumfire's food was good but it was way too much noise to even hear yourself talk. Don't know that we would return. Also the service wasn't the best.
March 15, 2013
Rated 3 out of 5 by ronton Hotel staff wonderful, restaurants need work
Stayed at this hotel for the first time with the family this March. Property is a bit dated, but staff are wonderful which often overcomes such things. I was really disappointed by restaurants and not necessarily the food but just by the pettiness. There are various things like kids eat free included in the resort fee, and platinum members are to get a 10% discount, but every time we ate, it seemed to be a negotiation on the bill which unfortunately took away from the experience. Worst by far was Rumfire where I had to involve the manager with still not a reasonable outcome, but breakfast we ate the same meal 5 times (buffet) and never had the same price twice. Honestly it wasn't about the money (probably $50 over the stay) but more about don't offer these special things for platinum guests if it going to be a pain to use them because it just took away from the whole experience.
April 5, 2014
Rated 4 out of 5 by jv731 Relaxing and convenient
This resort has all that you need. View, pool, beach, proximity to fun and food. The only thing I think it could use improvement on is the service at the front desk and by the pool. There aren't much servicing. Two parts of the hotel, only one side has the service. The other side you have to call for it. No towel service for example. Upon arrival, some guest got their tote bags but we didn't. Oh well.
June 11, 2014
Rated 5 out of 5 by DrJaneM Hotel is our favorite for family vacation
The Sheraton Kauai Resort has become a yearly trip for our family. Our room is always immaculate and very clean. The staff at the breakfast buffet are wonderful and very inviting people. Food is wonderful too. Very responsive management and staff. We are planning to spend more time later this year at this Sheraton because we feel so at home here. Beautiful place and wonderful and caring employees.
June 29, 2014
Rated 4 out of 5 by andycee Mixed bag in laid back Kauai
On the positive side, all of the staff encountered were great. Very helpful and friendly. Grounds were neat and scenic.
Ali'i Luau was best professional one we saw during 2 weeks in islands. Food quality was o.k. but not great in Rum Fire and Lava. Don't understand why it took several hours to get extra pillows delivered to room. Parking is extremely limited. Not much of a gift shop.
July 30, 2014
Rated 4 out of 5 by Papayaman Beautiful Property
We returned to Kaui and Poipu on our 29th Wedding Anniversary. We enjoyed the Sheraton Kaui and our Ocean Front Room. The staff is excellent and friendly and provided us with information that made our visit so much more enjoyable. We were a little dissappointed in the limited breakfast menu at Rum Fire. Due to the limited hours of Lava's, we were unable to enjoy our complimentary bottle of champagne.
October 30, 2012
Rated 5 out of 5 by chas3stix Sheraton Kauai
We had a great travel experience at the Sheraton Kauai. The room was clean and comfortable. The staff treated us with dignity and respect not just another customer. The food was excellent. The Concierge went out of her way to welcome us and help us with travel destination directions. Overall it was a most pleasurable travel experience. We wouldn't hesitate staying at a Sheraton resort in the future.
November 19, 2012
Rated 4 out of 5 by Debby The new restaurant
My husband and I have been to your hotel 5 times and this time the wonderful breakfast by the water restaurant with the windows open was no longer there. We tried your new restaurant for dinner but it was so loud we left. Since there are no other restaurants at your facility, as there used to be, we ate all our meals off campus. Why was the open restaurant by the water closed. it was such an asset?
March 25, 2013
Rated 3 out of 5 by Bigguy49 Front desk
Front desk staff was not very friendly, I forgot that I had breakfast included and didn't remember till the next day, so I got cheated out of 1 breakfast. The front desk said when I checked in I should have been told and I wasn't ! Also it was my anniversary and thought I was to get champaign , nothing, not a word about it. The room was fine except the ac unit sounded like a car starting! noisy!!
April 11, 2014
Rated 5 out of 5 by Jim1983 Sheraton Hotel in Kauai
The hotel met most of our needs. The room was clean and comfortable. The staff was very curteous and helpful. It had a business center, fitness room and two pools. There were not too many options for dining but there were a lot of restaurants close to the hotel. We dined some at the hotel and the rest went outside. Overall we really enjoyed our week at this hotel. We would recommend it to anyone.
August 3, 2012
Rated 5 out of 5 by Teach2AZ The Sheraton exceeded our expectations!
The Sheraton at Poipu Beach exceeded all our expectations. From the moment we arrived until our last moments, we were graciously embraced as part of the Sheraton family. Since one of our family members had medical issues we decided to use the valet service. The valets were great. Danilo made it a point to ask my daughter if she had completed her online homework (she is working on her masters) for the day joking that she couldn't go out unless her work was done. Sheryl at the front desk is an absolute treasure. She took a special interest in our family and we appreciated how special she made us feel. Our room was kept clean and neat - it was a pleasure to return to our "space in paradise" each day. We spent some time at the pool which we loved and met several other guests who we enjoyed talking with. I especially loved watching a snorkeling lesson with both young and old attending. The instructor was so patient with the little ones and adults alike. We also attended the luau and had a great time. I am very glad that we booked our vacation with Sheraton and we will definitely return here on our next trip to Kauai! Mahalo, Sheraton for a job well done.
October 27, 2014
Rated 4 out of 5 by Nelly A luxurious stay
This was my once in a lifetime stay in Hawaii. I called periodically to check on Starwood or Sheraton promotions, and took along my AAA "En Compass" with this Sheraton featuring upgrades. Ocean view and free breakfast. My delight turned to disappointment when the ad wasn't accepted. I walked both Heritage Trails to enjoy the ocean. The Sheraton doesn't need sale prices to realize full occupancy.
May 2, 2013
Rated 4 out of 5 by bumgrappler great beach in front of hotel
we really enjoyed our stay here. we were celebrating our honeymoon. the room was kind of small but the bed was comfortable. the location was great. my wife overflowed the toilet and we called for housekeeping but some of the edges and corners of the bathroom were not cleaned because there were still some remnants of toilet paper on the edges even on the next day. we did love the property though.
August 15, 2013
Rated 4 out of 5 by pgt50 Nice upgrades, but a few missing
This is the third time I've stayed here, and it's been 5 years. The place is lovely, but the garden pool lost its hot tub. Sad. There are very few areas to sit in shade and watch the water, or the sunset. The rims around the fire pits are VERY uncomfortable and could be such a nice gathering place. Also no facilities to wash feet when getting in from the beach. Housekeeping was also pretty iffy.
September 22, 2013
Rated 4 out of 5 by Mrhawk Valet needs improvement
Two issues need improvement:
1).Before 6 am, everyday, the Valets used the key alarm to repeatedly honk a cars horn to locate the car in the lot next to our room. Do you think you could number the parking stalls so they don't have to use the car horn to find the car??!
2)Front desk committed to applying our SPG discount to our bill at check out; so far to date, that has not occured.
July 7, 2014
Rated 4 out of 5 by Margaret99 Staff made us feel like royalty.
We were lucky enough to be upgraded to a fantastic suite with three balconies. Throughout our stay staff went out of their way to recognize us by name. Concierge made restaurant reservations that seemed to result in the best tables. Receptionist recommended a great beach that we had not heard of. Valet parking was quick and all the valets very personable. Hotel shuttle great for local trips.
April 7, 2014
Rated 4 out of 5 by RM10282 Wonderful resort and fantastic staff
Sissy, at the front desk, made our check-in wonderful. I wasn't feeling well and she was very patient and concerned. She ensured that we were happy and comfortable with our room. That experience set the tone for our whole stay. Every staff member was happy to answer our questions and offered information to enhance our stay. I hope that we will be able to return with our family and friends.
December 15, 2013
Rated 4 out of 5 by sheratonjeff our room was right above partyville
We got a room right above the hot tub and pool. Very noisy and busy all day, but it did have a ocean view ( which we payed extra for ). Would be great scenery for a young bachelor man. Our friends got a ocean view but in the quiet secluded part of the hotel. It was very nice and made us jealous.
I would recommend the ocean view BUT not the ocean view with the pool and hot tub included.
October 22, 2012