Rated 1 out of 5 by Isaac0381 Great scenery, poor staff
In my opinion about the only thing this resort has going for it is the beautiful scenery. I was very disappointed with a lot of things in regards to this resort. First of all the staff was not very friendly or accomodating. When I purchased my package I was supposed to get a breakfast buffet, that did not happen. I was never informed on the change. Apparently this review will not allow me to write much more. Overall I was disappointed with my stay.
December 3, 2012
Rated 3 out of 5 by hoosiertraveler Great Ocean Front View
Our view from the first floor ocean front was remarkable. We sat on the patio and watched a great sunset with our complimentary maitai. The room was very spacious. That being said, the flooring, both tile and carpeting needed cleaning. They looked like they hadn't been really cleaned in a very long time. The tub was also a little crudy. We only stayed the one night but let a manager know about the needed cleaning the next day when checking out.
October 22, 2012
Rated 2 out of 5 by W2013 Keep your hand on your wallet at all times.
The people who pay the tariff to stay at the hotel are looked up as marks for increased revenue, not hotel guests. "Resort fees" over and above the room charges are "mandatory" according to the manager, not negotiable, and are levied for a package of worthless "amenities" that should be included in the room charge anyway. If the property wants that money, it should just charge more for the rooms and be honest about it and let the customer decide to book the room or not. The "resort fees" buried in the fine print and not explained in any way until it's to late are unfair to the consumer. Add to that the extra charges for basic beach amenities (not included in the resort fee), the $20 breakfasts, the $9 smoothies, etc., and the property becomes a poor value. That said, staff was nice, and the property was nice too, if only it were run by hoteliers and not accountants. Too bad.
December 30, 2013
Rated 5 out of 5 by JSonghees Great Experience
Every thing was 5 Star, from the staff, the facility and room. and the location. The Rum Fire restaurant staff were top quality as was the food. The brunch in the Lava Restaurant was also a pleasure. Our visit coincided with other family being there including our very young grand children. Thanks to the wonderful hotel staff for making our visit so enjoyable.
January 31, 2014
Rated 4 out of 5 by Mila104 Great resort
Sheraton Kauai resort is a great place for vacation, solo or family. It is located right on the best southern sand beach. We love their grounds which look like botanical garden with fish ponds, and excellent pools and jacuzzi. Rooms are clean, staff is very friendly, great service, help in organizing tours, free shuttle to visit local events, free computer access. I would give them five stars if they would have microwaves in the guest rooms.
December 20, 2012
Rated 3 out of 5 by weave33 Noisy room.
My wife and I reserved an ocean front room so we could enjoy the sounds of the ocean at night, but the mechanical equipment outdoors was so noisy we had to sleep with our door closed.
March 4, 2014
Rated 3 out of 5 by KatCWT Beautiful location on the beach
The oceanfront area is excellent
and the improvements ;made to the
outdoor space is very pleasing. The
rooms that are across the street are
in need of major overhaul. The decor
was very nice, but our room was very
musty smelling and we were not in
a ground floor room.
I am a travel agent and I would not
recommend the hotel to my clients for
the price. Other hotels in the area are
much nicer than your garden area rooms
and do not smell.
February 19, 2013
Rated 5 out of 5 by ElkHunter007 This Resort meets and exceeds all a person requires..
When we booked this Resort the pictures on line were great, you must understand that pictures on line are sometimes enhanced; but after arriving and having seen the actual Resort all I can say is WOW. I would recommend this resort to everyone. Our stay was great, the hotel staff were very professional, the security officers were very friendly/professional and the house keeping staff was great. My wife and I plan on staying there again.
April 29, 2013
Rated 2 out of 5 by Profiterole service from the first meeting
The front desk staff was a mess, friendly, but couldn't pull it together to make what we needed to happen, happen. As shifts chnaged neither did the communication. We never recieved the room we requested after 2 days, but we were billed for it at the end of the vacation. Could have easily been solved with a managers influence at the correct time and some simple notes .....KSB
Valet continued to get us to valet by ommiting information
April 16, 2013
Rated 4 out of 5 by RhodeIslandHoneymooners Good Honeymoon Spot
Stayed 2 Nights on our honeymoon after not being satisfied at a hotel in Lihue. Sheraton is on a beautiful beach with good swimming. Rate for an oceanfront room was extremely reasonable. Staff friendly & professional. Hotel not quite as modern as others on stay, but still nice, clean, and full of Hawaiian charm. Conveniently located for south shore activities and the canyon. Would stay again if planning to stay on South Shore Kaua'i.
September 16, 2012
Rated 5 out of 5 by SusieQ Great Ambience
We loved this hotel. I did have a couple of suggestions. I did not find the restroom by the pool until I asked someone on the last day. It does not appear on the map, and there is no sign before you enter the hallway. We had a delicious meal at the Rum Fire. The musician that was playing was very good, but I would have preferred Hawaiian music since I was in Hawaii. The conceirge was very helpful - the map of Kauai was excellent!
February 23, 2013
Rated 3 out of 5 by ayrshire Tennisfacilities
This hotel advertised tennis facilities but the courts were in such disrepair that they were unplayable Temp basketball net on one court, large cracks with grass growing out of them, very dirty courts with lots of debris and only one with a playable net. perimeter fence with large holes. We went there with the expectation of playing tennis which was not possible. I did complain to the front desk and they said fill out this form?
January 21, 2013
Rated 5 out of 5 by DaPKmP Paradise in Paradise
Our first trip to Hawaii was everything we could expect and more. A large part of what made our trip so enjoyable was the accomodations and service provided by your facility and staff. When we return to Kauai we will definately be staying at your property again. In fact, we joined you travels program and will look for Starwood properties. Below expectations on food was only based on available hours, food quality was outstanding.
October 23, 2012
Rated 3 out of 5 by carm Disappointed Gold SPG member
I have stayed here on several occasions over the years with my family and friends. So I decided to come back this year with my two sisters to celebrate my 50th birthday. I probably wouldn't have been disappointed but based on past experiences, I was very let down. There must be new management because the feel of hospitality and Hawaiian friendliness just wasn't there. I didn't get the feeling that anyone was empowered to go above and beyond expectations. As a Gold SPG member, I expected to be treated like one, but when I mentioned that it was a special occasion (my 50th), I was kind of given a "big deal, who cares" attitude. At other SPG properties I have stay at for special occasions (such as my kid's bdays), they were always recognized - but not here. It it a beautiful resort, but it doens't feel like the same place. Sadly, I won't return to this property.
May 17, 2013
Rated 4 out of 5 by Joe456 Nice Hotel, Friendly Staff
We stayed at the Sheraton Kauai for our 20th anniversary. Hotel is in a great location. Staff was very friendly and accommodated our needs. Overall nice hotel for the money.
On the minuses - The exercise facility seemed a bit on the small side for the size of the hotel. As a lifetime SPG gold member I requested late check-out but was denied, even though we had to wait for our room to be cleaned at check-in at around 6:30 PM.
September 10, 2012
Rated 5 out of 5 by Muffy64 Awesome location in Poipu
We were very happy with this resort. Really nice atmosphere, especially at night with the fire pits and torches. Quiet at night, which suited us. Go elsewhere for nightlife. Hotel staff were incredibly helpful and responsive. We were upgraded to a better view upon check-in, which was a nice start. After three nights we had an issue with our room which we discussed with Peter, the night manager. He promptly re-assigned us to an amazing room in the Ocean Wing for our last five nights. Great beach location, plenty of whale watching from Rum Fire, and the daily sunset was an anticipated event with guests gathering on the lawn to watch. While housekeeping did an excellent job on daily stuff, I noticed that both the rooms we had were ready for a deep clean (baseboards, high traffic areas on doors and walls, under tables, etc). We look forward to our next visit here.
February 5, 2013
Rated 5 out of 5 by Laurie22 Nice layout and location
Even though this hotel is quite expansive, it is easy to get around. The layout is quite impressive with beautiful landscaping, pools and beachfront. It would be easy to stay just at the Sheraton and never leave. Everything is at your disposal. However, the location of the hotel makes it easy to drive both sides of the island for sightseeing in a day, visit the quaint town of Koloa close by, or shop the small malls nearby.
March 13, 2013
Rated 4 out of 5 by PBFB Great Location
The Sheraton Poipu was recommended to us by friends. We were a little disappointed upon arriving to find a big round table in the middle of the lobby and absolutely nothing on it- no flowers, no display at all. Seemed like they did not care to make any kind of impression. Overall we were very pleased with the hotel and staff. Location--great beach, several good local restaurants for which the hotel provides a free shuttle.
September 28, 2012
Rated 4 out of 5 by Battipaglia69 Need lighting and sign upgrades
This resort needs better and brighter hallway lighting; The current lighting is dull and does not properly or safely illuminate the CORRIDORS to the rooms which are layed out in a peculiar and confusing pattern,. In addition, the signs indicating where a group of rooms are located is often confusing. Lastly, You need a better larger sign on Kapili Rd for guests to locate the site, and it should be illuminated at night.
September 23, 2013
Rated 4 out of 5 by TG84105 great location, in-house food choices very limited
The hotel is in a great location, and the beach is very nice. Food option within the Sheraton are limited. The breakfast buffet is fine, with a decent selection.Service is hit or miss - getting a refill for coffee or orange juice might be difficult. The food at the pool bar is adequate, but not a great value. There is no sundry store and the selection of the snack bar is very limited (and the prices are through the roof).
September 26, 2012
Rated 4 out of 5 by Xplorer259 Enjoyed this hotel and area
Forgot to add one thing to our review: there is no smoking around pool area, but, people would choose to ignore this. Around the hot tub in the evening the young 20 somethings had the liquor and cigarettes going. I felt this was disrespectful to other patrons also using the pool area and not in good taste as the signs requested other than that. There is no one monitoring this so I guess they felt entitled to do whatever.
February 10, 2013
Rated 5 out of 5 Beautiful Poipu Beach
I stayed here during the Rotary District Conference and even though the hotel was undergoing renovations, I found it to be a welcome respite in one of the most beautiful locations in the world.
Not ostentatious or pretentious, the Sheraton Kauai Resort just fits into its natural surroundings, provides physical comfort, delicious foods and a very friendly and helpful staff that took care of my every need with warm aloha.
October 31, 2011
Rated 4 out of 5 by holein1 Perfect get away from Colorado winter
The staff was very professional, helpful and friendly, Ryan a concierge was great getting my Tee Times. Verna the morning hostess was wonderful.
The fire pits at night were so nice to sit around and listen to the waves slapping against the shore.
Breakfast that was included couldn't have been better, I should have mentioned the view of the ocean from every window in the dinning room.
It was a perfect vacation! Shirley
February 7, 2013
Rated 4 out of 5 by CDubi Premier Property in Kauai but needs new Gym and Spa
Our stay overall was wonderful due to the unmatched location and attentive staff, however, several areas need improvement to bring this resort up to world class. The Gym was barely adequate, and there does not really exist a true Spa facility. Also, it needs a good sundry shop and the complimentary shuttle service is a great idea but does not function well in practice (long waits). Otherwise a great resort experience.
January 3, 2013
Rated 4 out of 5 by RM10282 Wonderful resort and fantastic staff
Sissy, at the front desk, made our check-in wonderful. I wasn't feeling well and she was very patient and concerned. She ensured that we were happy and comfortable with our room. That experience set the tone for our whole stay. Every staff member was happy to answer our questions and offered information to enhance our stay. I hope that we will be able to return with our family and friends.
December 15, 2013
Rated 3 out of 5 by Mark67 mixed feelings
This hotel is truly beautiful. We were shocked that the concierge staff even contacted us by email and telephone before the stay. The concierge staff was extremely helpful also during our stay. The pool is lovely although the beach surf is very rough. We encountered a few problems. Our door lock would not work because the battery had run out. It took several workmen about an hour and a half to open the door while we waited and no one in administration offered apology or compensation. We were also surprised that a $30 per night resort charge is added automatically and our protests brought no relief. Why isn't this amount simply part of the nightly fee instead of a required add-on? That would be a more honest and forthright way of treating it. The breakfast buffet had the same food every day. Couldn't pancakes or French toast or similar variations be added for variation?
April 16, 2013
Rated 4 out of 5 by viejo great location
ocean view and wave sounds were wonderful. 3rd fl terrace nicely sheltered from rain.. Suggest a nightlight of some kind for all bathrooms ,rather than leaving the light on, so you can locate the door in the dark. A bigger pool to allow for swimming would have been nice as the beach is too steep for swimming or boogie boarding with waves that break so close and creates a very strong undertow.. Beautiful island.
October 2, 2013
Rated 3 out of 5 by NotSoHappy Stay here for below average service
Valet is just about useless. We pulled up directly in front of their stand. 5 guys there and not one came over to help with bags. We unloaded then I had to walk to them and ask them to valet the car. Very poor showing.
Eric was a notable exception in the valet. When he was there he was always on it and helpful.
The first day at the pool they tell us 'sorry, not towels'. Really? You don't have enough towels to service a full house? The guy says 'No we don't. Come back tomorrow and we may have more.'
Front desk and concierge were good. Both were helpful and courteous.
Facilities were decent but not spectacular. The shower was loose. Carpets were pretty worn. Overall below average for Starwood properties.
The chairs around the pool were mostly staked out with towels by 8:00 am. No people most of the day but no chairs either so you pretty much have to go somewhere else.
January 24, 2013
Rated 4 out of 5 by 2013 Enjoyed the views
Enjoyed the hotel. Lava's should be open longer in the day. Stopping serving food service at 5 PM is way to early. People don't always want a larger venue like Rumfire. If they don't go to Rumfire they probably would go somewhere else close like the Poipu Shops. Rumfire's food was good but it was way too much noise to even hear yourself talk. Don't know that we would return. Also the service wasn't the best.
March 15, 2013
Rated 3 out of 5 by Shnookie SPG member discount
I had breakfast and dinner at the hotel restaurant "Rum Fire" but didn't receive the below discount.
Whether at home and on the road, SPG members receive an exclusive discount at more than 500 restaurants and bars worldwide, Starpoints® for dining experiences, and the chance to win an around the world VIP culinary journey with a SPG members-only sweepstakes “Around the World in 5 Meals."
August 6, 2012