Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • Nova York,
  • Nova York
  • 10019
  • Estados Unidos
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Rated 3.7 out of 5 by 2263 reviewers.
Rated 5 out of 5 by Great location/Staff We decided to stay at the Sheraton for my upcoming 40th birthday, It was also my first time in New York, this hotel is in the perfect location, walking distance to 5th Avenue, Times Square, Central Park, Rockefeller Centre etc, the Hotel staff were friendly and also on hand to help with questions on things to do etc, on our arrival we were surprised when we was told by the receptionist that we could have free wifi connection in our room just by becoming a Sheraton Prefered Guest member for free, we were on the 36th floor and had a lovely city view, the room was clean and comfortable, I would like to personally thank Anna (front office supervisor) and Anna Marie (VIP Services) for the lovely complimentary champagne etc for celebrating my birthday, which was a lovely surprise. I would definitely return to this hotel if I get to visit New York again November 28, 2013
Rated 4 out of 5 by Ideal location to broadway-Times Square Hotel more than met my expectations for cleanliness and convenience. Staff was very polite and helpful. My only warning-if you faint at the sight of a high bill AVOID the bar in the hotel lobby!!!I had 2 Gin and Tonics-my wife had 1 Baileys on the Rocks.The tab..$43..Each Gin and Tonic was $14, the Baileys was $11...then they add "tax" on top for a total of $43..Plenty of other pubs and bars within walking distance that are much cheaper. November 22, 2013
Rated 3 out of 5 by Irritating minor problems Analogue TV channels didn't work, and over a four day period, problem not solved. In room safe didn't work, and also not fixed. Maintenance man 'will be there in a moment' - 60 minutes later he arrived, and failed to solve either problem, then or later. Hot water tap leaked, even when cold water opened. WiFi in other hotels, Starbucks etc is normally free. To have 30 minutes free is OK, but really would be much better to have open WiFi. November 14, 2013
Rated 5 out of 5 by First Time A Charm If you are travelling to Manhattan to visit and see the sites this is a perfect hotel that allows you to work from the Center and see all the surrounding sites. The staff were always very helpful. I will definitely choose this hotel when I visit again. PS. I was very impressed and surprised how helpful the local people in NYC compared to most city's I have travelled Thank You to All that made our visit so special. 5 Star all the way. August 12, 2013
Rated 4 out of 5 by Great location and nice hotel but staff not too friendly I've stayed here for the past 3 years on my annual trip to NYC in December. Each time it was my birthday weekend but this time it was my 50th birthday. After mentioning this to the staff, they kind of just looked at me, never wished me Happy Birthday or acknowledged that I was a SPG guest or a returning guest. They just weren't very friendly at check in or out. Efficient but no personalized service. Great location and lobby is nice. December 10, 2013
Rated 4 out of 5 by personal touch when calling customer service, they answer by stating your name. When we couldn't raise the window shade, they sent a mechanic straight away. It was a simple fix, and once raised opened our view to the city. After the ball drop on NYE, the staff conducted the return of guests in an orderly manner so the elevators were accessible and the crowd did not become overwhelming, i.e.pushing, shoving, everyone wanting to be "first" in line. January 3, 2014
Rated 1 out of 5 by A Big Disappointment My family made three visits to the Sheraton-Labor Day, Veteran's Day, and Martin Luther King's Day weekend. The renovations to the hotel were very nice but on each visit, the cleanliness of the bathroom, in particular the overwhelming mildew smell of the shower curtain made it unbearable to stay in our room. We were given another room but it had the same smell. After 3 visits, I realize that this is not a Starwood caliber property. January 22, 2013
Rated 5 out of 5 by Excellent location We were very surprised when we arrived. I have nothing but praise for this hotel. I have stayed at many other hotels in NYC but have found a new home away from home when we visit again. Excellent hotel! September 3, 2014
Rated 1 out of 5 by This Sheraton has declined Check in wait of 35 minutes. Inadequate staff on duty. Available check in stations were unstaffed. Personnel had little concern and no interest passing on my concerns to their supervisor. Dirty tray tables in the hallways all night and much of the morning. I have stayed here many times in the past but never again. The interest in service has deteriorated markedly. July 27, 2014
Rated 5 out of 5 by Excellent Security Staff I had left cash and an envelope in my room after checking out, but did not realize this until I got home. I called the hotel and spoke to John in Security. He took the necessary steps to go up to the room I had occupied and found the cash and envelope. I made arrangements to have these items picked up at the hotel the next day. John should get a Gold Star for his Honesty and Integrity, which exceeded my initial expectations !!!!! March 1, 2013
Rated 5 out of 5 by Way Better Than Expected The new Sheraton New York is beautiful. I remember what it looked like before the renovaiton and it was desperately needed. The room layout is nice. The decor of the overall facility is much improved. The staff I encountered were very friendly especially the Manager JL. He helped to make my wife's birthday special. November 25, 2014
Rated 5 out of 5 by Best Hotel for your Money! I run a deal/ savings blog in Long Island which covers hot deals, sale and matchups for Long Islanders and the tri state area. This is my second time staying at the Sheraton and I will continue to come back! The rooms are spacious, VERY clean. The staff is friendly and courteous. The best part is how reasonable their prices are. In addition to being so close to everything! I think for someone coming to NYC for the first time, you couldn't ask for a better location. Few blocks from Central Park , Rockefeller Center , & Times Square. Right in the middle of everything! Thank you Sheraton for such a wonderful stay! July 18, 2012
Rated 2 out of 5 by This hotel is disappointing A very disappointing hotel. Too expensive for what it offers. Small rooms. Of the 3 elevators serving our floor, only one was working so there were long line-ups to get to our room and of course to go out.. Apparently this had already been going on a week, and we were there 2 nights. The public spaces were crowded and the bar was lacking in atmosphere. It is shocking that Sheraton hotels do not have free wifi in the rooms. December 26, 2013
Rated 5 out of 5 by A short stay at the Sheraton Although I was only at this hotel for less than two days, I had the best overall experience at a Starwood property in the past few years. Checking in and out was efficient and quick. There were extra towels and soap. The room was clean and conducive to both work and rest. The staff was extremely helpful. There definitely has been a substantial upgrade all round at this hotel since I last stayed in it three or so years ago. June 13, 2013
Rated 1 out of 5 by stay somewhere else so very disapointed in this place, it spoilt my time in New York. i paid huge money to stay in the tiny, ugly dated old rooms. i proposed to my partner during my time in NYC and this place really impacted the time we had. woken every night by the noise in room and every morning early! put in the wrong room then had to complain twice to be moved to another below average room. nothing good to say about this place at all October 3, 2012
Rated 4 out of 5 by Faulty Elevators The hotel had a faulty elevator system . Out of the 6 elevators only 1 of the elevator to the 27th floor was functioning . Also the staff seems least concerned to fix it. The wait time to get to the lobby from the room was 15mins at a point of time. Also the lady at the bar inside the lounge was not friendly at all. Looks like no one cares about customer service in this hotel. Only the prime location is a selling point. December 3, 2013
Rated 5 out of 5 by Home away from home We had this month two stays at the Sheraton New York. As dozens time before we got the best treatment and recognitioon of my Elite Platinum Status - Suite Upgrade or Club Room, and other amenities. I would like commend the Hotel VIP team, and specially, Chelsea and Mhagen for the warm and personal response to our need. We will be back in March for another business visit to NYC and obviously will stay at the Sheraton NY. January 26, 2014
Rated 4 out of 5 by Tv and alarm Could not access regular tv. Called guest services at 10:00 p.m. Engineer would be enroute. At 11:30 p.m. Engineer had not arrived. I called and cancelled the request, but engineer came around midnight. He had not received the "call off". Alarm on clock radio went off at 4:00 a.m. - apparently set by previous occupant. I feel housekeeping might include turning alarms to "off" on clock radios. Otherwise my stay was good. September 14, 2013
Rated 5 out of 5 by The best of everything Besides excellent location, every inch of the room was well thought out and efficiently designed. Comfortable bed, choice of pillow (I prefer the feather) and nicely decorated. I was also pleasantly surprised at how quiet the room was. I did not hear any noise from adjacent rooms or doors slamming in the hallway. Lobby was big, bright and roomy. Staff was friendly and eager to help. It was worth the money we spent. June 14, 2013
Rated 2 out of 5 by This hotel needs some help! The Sheraton is typically known as a quality hotel but unfortunately during this stay in New York, I believe it was below it's standard! They hotel staff was not very helpful, the room we were put into was on the side of the hotel that only one elevator worked (so very long wait times to get up and down from room during a very busy week), and the bar area needed to be staffed so that the customers could be served. December 9, 2013
Rated 5 out of 5 by A great vacation We stayed there for five fun-filled days! The hotel was clean and the staff was on point. The location was close enough to enjoy Time Square without the unwanted noice. When we checked in, we are immediately upgraded WITHOUT asking. We needed a refrigaretor and was provded one quickly and at a resonable price. I fully recommend this hotel to anyone thinking about taking trip to NYC. We will be staying there again! March 16, 2013
Rated 1 out of 5 by Not as good as you'd expect The Sheraton has a world wide reputation for a luxury hotel. It was far from this. The hotel was crowded and did not give the impression of a luxury brand hotel. The hotel charged extra for everything - from leaving luggage for 3 hours on the day of checkout, to using the gym, to using wifi in the room. This was so disappointing and not the experience expected or received by other top end hotels around the world. June 6, 2013
Rated 2 out of 5 Disappointed I've stayed at the Sheraton for years. I was terribly dissatisfied with the apparent overextension of your facility. After checking in two days prior, I was told I had to wait in a line of 200 people to use the elevator to get to my room. By the time I was able to get to my room, my dinner reservations were ruined. We stayed in that night because your elevators/staff were unable to handle the large crowd. April 2, 2014
Rated 1 out of 5 by Unable to sleep There was a water pressure problem and unpredictably, several times thruogh the night, their would be a blasting high freq noise that would wake me up in the middle of the night. I complained each day (I even taped the noise to show the staff). It would last upto a minute at times. I can send you the iphone taping. Spoke to guest services and engineering, unable to fix and unable to change room, at capacity May 27, 2013
Rated 1 out of 5 by Does not meet Sheraton standards Stayed here for two nights... the First room was very worn out, but clean. Only problem was that it was on the floor where there was construction going on so it kept me up until 11:30PM and woke me back up at 7AM. I asked (and got) a new room for second night. This time it was far enough from construction so no noises, but the room it self was very worn out and downright dirty. I will not stay here again. December 20, 2011
Rated 3 out of 5 by Lots spent on renovation, staff needs to be more guest focused Three room changes to get a king sized bed. Called earlier to check about a need for early check, was advised it should not be a problem. Get to hotel early that morning to be told "early check in" is a request. Amazing. Had I know I would reserved the room one day early. Housekeeping staff was a delight, friendly and always with a smile. Front desk, is short staffed making wait longer even for SPG members. April 16, 2012
Rated 2 out of 5 by The case of disappearing belongings I was terribly disappointed to have my belongings removed from my room in between the first & second night of my stay. After several unsuccessful calls into the hotel & front desk, I finally reached a couple of gems. Ricardo (Security) and Meredith (Front Desk Manager) have been very helpful thus far, but only one set of my possessions has been recovered. Looking forward to having this resolved very soon. March 1, 2013
Rated 5 out of 5 by Friendly and Welcoming Hotel I have stayed at this hotel several times and I always feel welcome. The staff is friendly and efficient. The hotel is conveniently located. Great value! I have 4 more trips booked in the upcoming year. Looking forward to my stays. August 22, 2014
Rated 5 out of 5 by Great Location with a very crowded Club Lounge. Our stay started on high note because of Daunus at check-in. Even though the hotel was very busy he managed to arrange our suite upgrade for all three nights of our stay. The hotel was obviously very busy and so was the Club Lounge. A very limited cold menu was offered and the staff seemed overwhelmed and somewhat curt. This was not my usual Sheraton Club experience. June 30, 2014
Rated 4 out of 5 by Horrible checking experience I almost let my check-in experience ruin my stay and trip....bur I reminded myself that she had to be the exception. She was the worse. At no time did we have eye contact. What should have taken hert 5 minutes ..took her more than 15 minutes. As an SPG gold member, I felt it should have been acknowledged in some way, form or fashion. I have not stayed ata Starwood property for a while for this ver reason February 19, 2014
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