Rated 3 out of 5 by Cheryl53 Luxury hotel with some deficits
The room is wonderful as is the pool and the workout facilities. The staff is great. I particularly like the green option in which you get a $5 voucher to decline room service. Very good location near Fenway and the theater district. Subway is near by allowing you to go anywhere in Boston.
Now for the problems. It cost $10/night to connect to the internet from your room. I found the lobby internet to be slow and often difficult to connect. It seems to me that a luxury hotel should have good internet connection and not nickel and dime you if you want to connect.
I found the bed to be very comfortable, but the pillows are much too soft and very uncomfortable which make it difficult to sleep. They had no firmer pillows to offer and I had neck pain the entire visit. I would suggest a wider variety of pillows to individualize comfort.
I also felt the bar tender skills lacking and had one waitress quote me a price without presenting a tab.
April 15, 2014
Rated 4 out of 5 by majcne Good Back Bay Location
Close to everything you want to do in Back Bay. Love the area. The hotel was nice. I had read complaints about the rooms being small. It's just a place to lay your head. Get out and see Boston, and the size of the room doesn't matter. Enjoyed my stay, would return.
August 23, 2014
Rated 3 out of 5 by Laura68 Elevators are very frustrating!
I was surprised at how extremely slow the elevators were. There was always a long wait and then most elevators that arrived were packed with people.
I was also disappointed by the very small bathrooms. It was accentuated by the low ceilings and lack of fan.
The staff was very professional and friendly, but I would most likely not choose to stay again.
December 16, 2013
Rated 3 out of 5 by Doglover89 Bedding a problem
We were in a double room and the duvet/blankets were either dirty or moldy. When held up to the light there was dark brown moldy looking spots all over the blanket in each small stitched square on the blanket. Disgusting. Other than that location was great. Concierge services were very helpful. Loved the Starbucks right in side hotel.
June 20, 2014
Rated 5 out of 5 by Helenhmr Distraught Traveler Review
I am from Boston and live in California. My Sister recently passed away and Carly at SPG check in was so accomodating when I changed rooms - she knew I was upset and went out of her way to take care of me. She even called my room to make sure I was satisfied with the switch, I can stay anywhere in Boston and I always keep coming back to the Sheraton!!
September 19, 2012
Rated 5 out of 5 by gt12345 great location and service
the hotel was in a great location - staff very helpful
September 29, 2014
Rated 3 out of 5 by inbounder13 Convenient
It's a convenient location for conferences and the staff is friendly and helpful, but the rooms are a bit outdated and the cleanliness could be improved upon. I had spots of mold in my bathroom, which isn't very professional, in addition to being a health concern. I don't mind that it's slightly outdated, but at least scrub your bathrooms of mold.
August 26, 2013
Rated 5 out of 5 by Holyman Excellent Convention Site
I was at the Sheraton for an academic convention. Food was provided by an outside kosher caterer, which was excellent and well coordinated with hotel staff.
My ONE and only complaint: I like to exercise late at night and the pool and fitness center are closed from 11 PM to 5 AM, I would have liked it to be open until 1 AM or so, or even 24 hours.
December 22, 2013
Rated 5 out of 5 by heajayjr Great location, friendly staff, OK beds
Great location!! That was the highlight of this hotel stay. The staff was friendly and responsive, although it took cleaning staff three days to remove the dirty room service dishes from the floor outside the door across the hall. The room and facilities were clean, otherwise. I found the bed too soft, but that's personal preference. Great hotel!
December 9, 2013
Rated 5 out of 5 by epharma Excellent stay-loved pet friendly experience
Had plans to visit Boston and extended stay when Hurricane Sandy hit us in Central Jersey and we wanted to get away from no power, no water, no heat. Was great that we could bring our dog. Staff was friendly. Hotel location perfect for Boston Conservatory and Berklee and Northeastern Univ. --not to mention Newbury Street shops and PRU and Copley.
November 7, 2012
Rated 5 out of 5 by CliffyCliffman Great stay
We were in town for one night and the experience was excellent. Staff was attentive and the facility was in very good condition. Room was clean and non musty.
The only items that I can think of to critique was our room was close to elevators so we could here them running up and down and the valet parking was $49. Overall a great stay.
June 3, 2014
Rated 5 out of 5 by MarMac Always the best! Home away from Home!
A wonderful place to stay in Boston..Why? Because it is just like being at home! You are welcomed with a smiling eager to please face! From check in to check out you feel special and they accommodate you as you ask. Stay at the Sheraton Boston, it is central to everything and its like being at home - very comfortable stay and attentive staff!
September 24, 2013
Rated 4 out of 5 by Lo53 concierge desk
I sensed your concierge was somewhat "unhappy" when answering our questions and other peoples-a simple smile- would have made me feel more welcome and not as if I was some ignorant tourist who was bothering her-although we did get the answers we needed.
August 23, 2014
Rated 5 out of 5 by Kamar Would highly recommend this hotel!
The staff, especially Jennifer, were outstanding and helped us in so many ways to make my son's wedding a huge success. We had many guests stay at the Sheraton and everyone was happy with their rooms, the amenities and the helpful staff. Thank you!
August 25, 2014
Rated 4 out of 5 by TomC Overall good stay... but 1 complaint
My only complaint. The parking was too expensive. Your hotel does not validate the parking, so we paid the higher rate than the retail customers that park in the same lot. I found a parking lot next door with the same options for half the price. I would think that you would at least validate the parking for the patrons staying in your hotel?
September 26, 2012
Rated 5 out of 5 by rlt418 Great Hotel with superb staff
I would stay again at this hotel in a heatbeat. The accomodations were very nice and the location was excellent.
September 20, 2014
Rated 4 out of 5 by Mike1318 Hotel was ok, staff polite, some issues
Hotel was nice, bathrooms very small, my room was not cleaned 2 days in a row and the beds were not made when I originally got there, TV was unplugged so I moved the dresser to plug it in and dust and garbage behind the dresser kind of bad. Hotel Staff was very helpful and polite. Be prepared to pay big city prices for any food or drinks.
September 12, 2012
Rated 4 out of 5 by Mel777 Comfortable bed and bedding at Sheraton
I like the quality and comfort of Sheraton's bed and bedding. I can fall asleep easily. The coffee is good too. The only draw back is there is no fridge in room.
September 12, 2014
Rated 3 out of 5 by TechTraveller14 House cleaning needs work
I did not enjoy my stay at this hotel. While the overall look and feel is quite nice and it was great to have a gym and Starbucks, my room made my stay difficult to enjoy.
My room smelled very heavily of body odor, and at first I was worried someone was still in the room. I was so tired from travel, that I hoped the smell would go away and unpacked my suitcase. After getting completely unpacked, I found a pile of men's clothing stuffed in one of the cabinets of the TV stand. I handed the clothes out to the maid in the hall who was very apologetic about the mistake, and was very worried that I might have called the front desk to complain. She was so worried that I decided not to mention the smell or the incident for fear she may be fired. Although she did a poor job with my room, I did not want to be responsible for someone losing their job.
Overall, my experience was uncomfortable at best. The stench never dissipated and it made it difficult to sleep. I will avoid Sheraton's in the future.
July 25, 2014
Rated 4 out of 5 by john Great stay with minor Flaws
All in all the stay was great. Minor details need to be improved! Hallway getting to the room smelled musty and like body oder. The elevators did not work well and were very slow. The workout room needs more space and better equipment( weights and weight machines). And finally valet parking is extremely expensive (1/4 of the room fee).
August 21, 2013
Rated 5 out of 5 by BostonRunner Like a winter resort in the heart of Boston
Tired of the cold weather? How about being able to shop, go to theater, travel throughout downtown Boston, great restaurants and shops and never have to to outside? The Sheraton "campus" provides all that and rooms with great views of Boston, the Charles River, over into Cambridge. On a clear day you can see the mountains to the west.
January 20, 2014
Rated 5 out of 5 by cc4545 No issues
Convenient location, nice room, very clean and well kept. Easy visit!
September 23, 2014
Rated 5 out of 5 by iiagdtr Boston Marathon Host Hotel
The comfort, convenience, location, staff and overall ambiance was all that and more. We plan to stay there for years to come for these reasons.
I found the shower head was missing in the accessible bathroom and it was installed immediately. Our room was cleaned quickly while we were out and our views were stupendous. Loved it!
April 23, 2014
Rated 4 out of 5 by dontparkhere parking
I have stayed in just about every brand of Hotel all over the US and abroad and have NEVER paid so much for parking! I was not told the price or options when I arrived or I would have self parked! Also the 2 times I tried to get my car it took over 20 -30 minutes because there was not anyone working! I will Never stay there again!!!
October 3, 2012
Rated 5 out of 5 by Hockeyops Boston in July
Customer Service was exceptional. The staff from the front desk to the Club Room were fantastic. One of the ladies in the Club Room knew us by name by day 2 and really made a difference. The front counter staff and valet were great and very friendly. We wanted for nothing.
August 5, 2014
Rated 5 out of 5 by PhilG23 My hotel of choice when in Boston
A quick subway ride to just about any place you'd want to visit in Boston.
The hotel was clean. My room provided a great view of the Charles River, MIT, Harvard and even Fenway Park.
Greeted by friendly staff, check-in/out was a breeze. The bartenders in the lounge were equally as friendly.
I would recommend the Sheraton Boston.
September 9, 2013
Rated 5 out of 5 by Rod58 Staff was very accommodating
We have visited at this property for over 30 years. This years experience was the best!
The South tower was closed so we were upgraded to a nicer room (suite). Michelle at the front desk noticed that it was my birthday and also sent a a desert/fruit tray to the room as a surprise.
That is why we continue to come back.
December 21, 2011
Rated 4 out of 5 by MarkTexNYC Awesome Sheraton
No doubt this property is pretty old, but they've done an excellent job of keeping it fresh, clean and up-to-date. The property is huge and clearly a mother ship for conference-goers. Further more:
- Excellent views from the higher floors
- Excellent Club Lounge
- Express elevators to top floors
- Super clean
- Excellent location.
March 4, 2012
Rated 4 out of 5 by Dax64 Location
Very well situated in the city, the Sheraton Boston is close to shopping, good food and walking distance to Fenway Park.
Staff was very nice and a small error on my bill was quickly corrected.
I would go back if I ever visit Boston again.
August 21, 2014
Rated 5 out of 5 by edina36 annual stay in this hotel for past twenty years
Staff are outstanding and very friendly and helpful at all times. Breakfast only meal
I have sampled and it was delicious ,and plenty provided.
Decor changed since last visit, very contemporary,disappointed with new facility furnishings,
not in keeping with location and expected
level of hotel. the green color not a happy choice.
December 13, 2012