Rated 4 out of 5 by Always777 Always777
Boston Sheraton has been a yearly Stop for us. It is consistantly good and always convienient.
July 29, 2014
Rated 4 out of 5 by balu786 Great Location and excellent services and courteous staffs
I am thankful to your check-in desk service specialist help in accommodating my early check in request. I got the room in 2123 with extra $20 per day for Club level privilege. The room was much smaller than I thought and the club was closed on Saturday for a private function. I was busy on the other two days and I could not enjoy the privilege. Overall, the staffs were very courteous and helpful. Kudos
August 29, 2012
Rated 3 out of 5 by MSJohn Very average for trhew price
I was disappointed that a hotel of this stature would not provide as daily newspaper or place my bill under the door the night before checkout. i would say that the staff was minimally responsive and rather unhelpful when I made reservations.
July 11, 2014
Rated 1 out of 5 by CAD219 SPG Recognition
no recognition of being a SPG gold member.
The room view overlooked rooftop equipment.
The room had to be the worst view in the hotel.
July 25, 2014
Rated 5 out of 5 by Jim72014 My Sheraton Experience
My stay at the Boston Sheration was well above my expectations, and Excellent in all ways, Sheraton will be my hotel of choice in the future. J R
July 24, 2014
Rated 5 out of 5 by Susan321 Excellent for large group meetings
The conference facilities were very spacious. The staff in the lobby restaurant were outstanding, which elevated a routine dinner to delightful! FYI- north tower rooms very small, but close to activities; south tower more modern and spacious, but long walk to lobby.
July 6, 2014
Rated 4 out of 5 by TravelinKen North Tower Suite – Very Comfortable
This was my first stay at the Sheraton Boston and I would return if I was in the area again. Upon check in I was put in the North Tower in a suite. It was very comfortable and it looked newly renovated. There were two TVs in the room and the air conditioning worked well. I was up on the 26th floor which was especially nice since there is a bank of express elevators that only serve floors 26-29. There is a full service Starbucks in the lobby as well as a direct indoor connection to the mall. The hotel is in a great location by Prudential Plaza with lots of shopping and the T right there for getting around town. The only thing I didn’t like is that in such a large room with a great view, the desk faces the wall in the corner. That’s so awful for business travelers that will need to work at the desk. Why can’t hotels realize that shoving the desk in the corner really isn’t a good option.
October 27, 2013
Rated 5 out of 5 by Dova10 Excellent hotel and service
We had a wonderful stay at the Sheraton Boston Hotel. We took our 6 year old there for a long weekend and she had a blast. Great views from the 26th floor, really nice pool, incredibly helpful concierge and staff, impressive complimentary continental breakfast with terrific views of the river, and little extras like warm cookies and hot cider made the trip even more special. We'll definitely be back.
December 6, 2011
Rated 4 out of 5 by Roger99 Some improvements necessary
My room was fine and spacious. The property feels a bit dated, but it is clean and I can't really fault it.
Generally, the service is of high standard. The staff inside are willing, able and enthusiastic. The line for check-in on my arrival was even greeted by the GM Angela (at least I think it was her) greeted us all and offered personal tips for our stay in Boston!
But the outside staff are something else. Rude and unhelpful. I arrived after a long transatlantic trip with a large 77lb case, large difficult tube for display panels and a rucksack. Did I get any assistance? did anyone get the door for me? No! Although inside a helpful young (managerial) man did find a trolley and someone to take my bags up.
The same thing happened on departure. I asked for someone to get my bags down, which now included another case. he was despatched to the room, but after 10 minutes had not returned so I went and got all 4 bags myself!
May 22, 2014
Rated 5 out of 5 by bernice incrrdible upgrade
I stayed at the Sheraton Boston hotel on Boston Marathon weekend--arrived Friday night to check out on Saturday Imagine my surprise when I was upgraded to the Presidential Suite!!!! it was incredible!!!! and to have it happen on such a busy weekend with so many more important people staying was a dream!!!! Always Always Always I am treated like royalty at this hotel!!!!
April 24, 2014
Rated 2 out of 5 by Mensate Far Too Expensive
Had a junior suite. Big but the extra space was dead space in the foyer. No refrigerator. No other amenities. Staff was very good. No restaurant. Connection to Prudential Center was very convenient but the hotel is far far too expensive for what it offers.
July 7, 2014
Rated 4 out of 5 by Stephanie2594 Great location
I could not ask for a better location in Boston.
The only issue I had was the AC did not cool the room very well.
July 26, 2014
Rated 4 out of 5 by DVG611 Good Hotel in good location
This hotel has comfortable rooms and located in an area with great shopping and walking distance to many historical sites
July 25, 2014
Rated 5 out of 5 by KCD145 Friendly staff
I have stayed at the Boston Sheraton a couple of times. The staff are very attentive and friendly. My last stay we were upgraded to a suite with one bed and a couch with a pull out bed. I would not recommend the sofa sleeper. It was very uncomfortable. I also would have liked a fridge, but there was not one.
June 22, 2014
Rated 4 out of 5 by BillN Especially Valuable in Foul Weather
Enclosed access to a major downtown mall makes this hotel an easy foul weather walk to up-end shopping and quality dining. North facing rooms sport fantastic views of Back Bay and the Charles, although others are a bit hemmed in by skyscrapers. My Platinum upgrade executive "suite" was a nice enough bright corner room, but it should be called a "deluxe" single room, 30% larger than a standard one.
November 6, 2012
Rated 5 out of 5 by Vlado Club level is high quality
I stayed on the top floors which are Club level. There is a great lounge on the 29th floor. Service is very good. The only drawbacks when I was staying were that one of the elevators to the top floors was not working so the elevator traffic was slow. The card readers also don't work all the time. Room was nice and comfortable, although not very spacious. Fitness center and pool are really good.
December 3, 2012
Rated 5 out of 5 by 1MusicLover Excellent in every way
My son and I stayed at the Sheraton Boston during our visit to one of Boston's music conservatories. We found the hotel to be very welcoming in every way. Our room was clean and comfortable, and had a lovely view. The breakfast was all you could ask for, and there were plenty of good dining options in the area. We would definitely recommend this hotel and look forward to another stay.
March 2, 2014
Rated 5 out of 5 by CliffyCliffman Great stay
We were in town for one night and the experience was excellent. Staff was attentive and the facility was in very good condition. Room was clean and non musty.
The only items that I can think of to critique was our room was close to elevators so we could here them running up and down and the valet parking was $49. Overall a great stay.
June 3, 2014
Rated 2 out of 5 by JohnG30 At least most of the staff is polite
I had reserved a deluxe room on the SPG website for our trip to boston. I received the confirmation and when I checked in there was no mention of any issues. upon going up to our room i noticed they had put us in a standard room. When I called guest services they explained that this happened due to renovations in the other tower. This is the first time i have ever been downgraded when what I reserved was not available. When i asked about the rate difference the representative said "well its only $10 a night, i can credit you the difference if you'd like". The thing that annoyed me the most was that not only was I allowed to reserve what was not available, but the hotel did not even acknowledge the problem until i called them on it, and then they made it seem like it was no big deal. Also, all 3 nights we stayed the room next door had the alarm go off at 730 AM and not stop until I called the desk.
January 21, 2014
Rated 3 out of 5 by Peoplesfamily Good option when traveling on points.
Nice place provided you are in the spg program. A bit pricey for facilities. Building could use an update.
July 24, 2014
Rated 4 out of 5 by JohnB13 Out of control breakfast cost
The hotel is all around great. But the cost of the breakfast buffet is $25pp. There is no menu posted outside the eating area. Once you sit down and have a bit of coffee it seems awkward to leave. I travel for work 40 weeks per year all around the us. This is by far the most expensive buffet.
June 23, 2014
Rated 3 out of 5 by OneValdes Good location
We were in Boston for two days and one night and checked in to the Sheraton for our stay. The hotel was conveniently located close to Fenway Park, Subway stations and within walking distance to shops and restaurants. Room was small for two double beds but it was very clean and the staff was very friendly. I would stay at this Sheraton again and would recommend it to anyone visiting Boston.
August 31, 2012
Rated 2 out of 5 by dave1234567 poor service
Would like to say that this hotel is as good as it used to be, but it is not. The rooms are being renovated, but with some problems, they moved me from a small room into an old room which was really uncomfortable.
I was offered SPG points for my troubles and agreed. Only problem is that no SPG points have been applied, nor was my stay applied even after I confirmed with the front desk.
February 5, 2014
Rated 2 out of 5 by SHO1 This hotel is a disaster
I found the Sheraton in Boston to be way below expectation. The room was dirty, the bathroom was a mess, the elevators were not timely, the food at the convention was overcooked and poor in quality. It took numerous times to make sure my SPG rewards number was attached to my reservation and I am still not sure it is. The staff was not nelpful and not friendly. It basically was a disaster.
October 3, 2012
Rated 5 out of 5 by lois1951 Great Access to City
Hotel stay was wonderful, Comfortable beds, clean rooms, and service was excellent. In heart of Boston and close to downtown sites.
July 21, 2014
Rated 4 out of 5 by James349 James Taylor
Excellent location and professional staff.
Room size and amenities can be improved.
July 25, 2014
Rated 5 out of 5 by LittleRicky Good place to stay with pets
Have been here a few times. Great location near Copley Square, a very desirable place to stay in Boston. With recent upgrades, hotel facilities meet expectations. Nice view, nice bedding, everything functional. Our small chihuahua was allowed to stay free of charge.
June 29, 2014
Rated 5 out of 5 by BostonSoxPatsFan Always outstanding service
Spent the evening with wife and friends after attending a game at Fenway. Great service through out the hotel and the club level service and lounge is a really nice experience.
Location to Fenway, dozens of restaurants and Newberry St make this an ideal location to just park your car and enjoy the area on foot.
I am sure I will be back again soon.
May 16, 2014
Rated 3 out of 5 by Ananthvenkat Basic amenities
This hotel has basic amenities.
July 28, 2014
Rated 5 out of 5 by sydney09 This hotel has excellent service
Our stay in the hotel was very full filling. The staff is very helpful, room was excellent and well kept. The restaurant offers excellent food. Hats off for keeping STARBUCKS inside the hotel!!!
July 12, 2014