Rated 5 out of 5 by erin1 Family Get Away
This hotel was ideal for meeting friends who were also travelling with their families. Pool is awesome, rooms are great. I recommend upgrading to the "club floor" perfect for breakfast with the kids ;) Hotel was super clean and staff were extremely helpful and accommodating!
My only negative is the $46 for parking - bit extreme.
August 30, 2013
Rated 4 out of 5 by BARKHAT Way beyond comfortable
The stay was very relaxing, though I was fully involved in a 5 day conference. Really made my experience the most it could be, really. The only glitch was with the wifi for my iphone as it was spotty in the lobby and non existent in my room. The desk clerk came up and tried it out but was unable to solve the problem and neglected to send IT to follow up on it so I did without.
July 2, 2013
Rated 3 out of 5 by Jonesey88 Not like usual
Were there Dec 19th for one night. Have stayed there many times previously. This time our neighbors were quite loud and we had no hot water for our shower in the am and the bathroom really smelled of mould. This was not our normal experience there, it is usually way bettter. Back again in a day so will be a good comparison. Will still stay there for sure must have been a one off kinda thing
December 20, 2012
Rated 4 out of 5 by tedhat131 Great Staff and Location
My company held our annual conference at this hotel and the staff went above and beyond in everything. Everything was clean, the staff was polite and helpful and we got a lot of good feedback from our guest as well.
If you are going to be staying in the downtown Seattle area this is a great place to be within walking distance of local attractions and an assortment of wonderful resturants.
September 17, 2012
Rated 5 out of 5 by Dredot Fabulous
Me and my new bride check in into your hotel and we were just amaze with everything, from the comport of the room to the best sleep we ever had with the bed in the room. We were also given a geat surprize with a wonderful treats. Thank you so much for ending a great day for us. We will be back, only one word can sum up our stay "Fabulous"
August 21, 2013
Rated 5 out of 5 by GomelGo Great stay
My stay was enjoyable. The room and the lobby were comfortable and inviting. It is very close to the Washington Convention Center and a short walk to Pike's Market Place and the waterfront. Closeness to many shops and the river makes it conveneint to get away between meetings. I wish the fitness center offered more treadmills. It was always a line to use them. 6:00-8:00 am is peak time.
March 22, 2013
Rated 2 out of 5 by CanadianSurfer Room temperature
I have stayed at the Sheraton in Seattle a number of times and have always been very happy with my stay. However, this stay had me quite frustrated all night long. The room was hot. I was unable to reduce the room temperature no matter what I did. I ended up lowering the thermostat to 62 degrees but it still felt like 78 in the room. I couldn't sleep and made for a very unenjoyable stay.
December 14, 2012
Rated 4 out of 5 by Alanna11 Wonderful location & service....bed linens need help!
The hotel location is superb for dining and shopping which is exactly what we wanted to do over the holidays. The room was great with a wonderful view however the sheets on the bed reminded my husband and I of the time we had to add a plastic sheet to our daughter's bed as she was being potty trained! They were scratchy and noisy and not very cozy. Maybe too much starch?? Please change!
December 29, 2012
Rated 4 out of 5 by Ken289 Facility good, service needs work
We were in the Sheraton for a conference. Facilities were nice. We reported a slow draining bathroom sink three times during our stay, but it was never fixed. We declined the mini-bar refrigerator key on check in, but a key appeared in the room on the second day of our stay and we were charged for an item we did not consume. The hotel is fine, but some work is needed to improve service.
October 4, 2012
Rated 4 out of 5 by Yulbear Great comfort
In general I was please with the comfort, cleanness and staff.
The only thing could be a better service for the valet parking. You need more staff and be more efficient to manage car at peak time,
for exemple, phone was always busy... we needed to go outside to have our car ready...
And I consider pricing at the restaurant inadequate and the quality also... but the service was great.
March 4, 2013
Rated 2 out of 5 by dzeblv Disappointment
Very disappointed, in that when made our reservation, we specifically asked for a room with a view for the Space Needle to view the fireworks for News Year Eve. Phone reservationist recommended Club Room (much higher rate than standard room) and reserved the room. Day of arrival proved there are no views of the space needle, therefore our excitement for stay was gone. Totally misled.
January 3, 2013
Rated 4 out of 5 by Campos64 HVAC did not work properly
We stayed at the Sheraton Seattle from June 16-20, we found the staff, service, and location and all other amenities excellent. We called three times to get the room cooler, we could not sleep because it was too warm, they turned the thermostat down but the temperature did not reflect the actual room temperature.
No need to post this, it is intended only for an FYI to the Manager
June 25, 2012
Rated 1 out of 5 by Disappointed Noisy Club Floor on 34th Floor
Could not sleep as the room was really noisy from about 8:30 pm on. It appeared they were dragging heavy stuff on the floor above. Complained to the Service Desk. Got very unsatisfactory answers until we showed our frustration and finally they sent somebody to the floor above to investifgate what the problem was. So our advice will be to avoid the Club Floor on the 34th floor.
February 17, 2013
Rated 4 out of 5 by MJB422 This hotel is centrally located
Generally, it is a good thing to be centrally located. For the weekend we stayed being centrally located meant being in the middle of the Torch Light Parade which complicated traffic and seemed a bit noisy. The workout facilities were good, but the pool had too much chlorine and burned my eyes. It is a bonus to have a Daily Grill in the hotel.
July 30, 2013
Rated 5 out of 5 by Sophie Conference Floors
Conference areas well identified. Easy to find especially with the map of which meetings rooms are on which floors. A little confusion with the 4th floor Tower side but once we recognized the 3rd floor as being the crossover floor it was all good. Did not discover the grille restaurant in the back until the last day but the happy hour was great. Wonderful concierge service!
January 28, 2013
Rated 3 out of 5 by NYTraveler A good stay
The hotel is in a great location and has very nice lobby and bar areas. The staff was very friendly and accommodationg. The rooms were clean and generally comfortable, although the mattress in my king room was dented and very soft. The heat also made a banging noise every time it turned on. I reported this as I checked out, and staff indicated they would have it looked at.
February 19, 2013
Rated 5 out of 5 by Lori15 Staff was very responsive
My entire stay was very comfortable. Everytime I asked a staff member a question they went out of their way to answer it and provide additional information. I left an item in my room and called the hotel as soon as I got to the airport. They sent housekeeping, retrieved it and took it to the safe until my colleague could pick it up. I would stay here again if in Seattle.
August 27, 2012
Rated 4 out of 5 by Tom001 No wifi in rooms
Charging $10.95 a day for wifi is absurd. I like the hotel and facilities, but do not like getting gouged for wifi.
October 8, 2013
Rated 5 out of 5 by Evilroy Great Stay
We were on the 15th floor and our room was wonderful as usual. Someone needs to go around and adjust the door closers so they close and latch, but don't slam and shake the walls. The early morning cleaning ladies need to hold their voices down in the hallway so people can sleep in until they are ready to rise. We will be back at the Sheraton our next time in Seattle.
October 25, 2012
Rated 4 out of 5 by jody42 Was great, untill checkout
Glad I upgraded to the club level, bed was amazing! Club lounge was nice along with the staff in there. Was nice a quite in the room and loved the view. And very close to shops and the Washington State Convention Center, where I needed to be.
September 17, 2013
Rated 5 out of 5 by Ocean7 This hotel had great facilities
Service was courteous and attentive. The facilities were clean and attractive. The food was average. Some of the food outlets could use some improvement. The rooms were very comfortable. I enjoyed my stay.
September 24, 2013
Rated 3 out of 5 by TravelingFromBoston Comfy Bed
Location to the convention center is ideal but so are other hotels. Apart from the friendly staff (minus the Concierge who wasn't so friendly) I had a pleasant stay. If I were to choose whether to come to this hotel or the ones down the street, I would probably go else where.
September 5, 2013
Rated 5 out of 5 by Mary41 This hotel has excellent staff
This hotel staff from the valet when I drove up, staff at front desk, and conference staff were friendly and very customer oriented. They worked quickly and wanted to make sure that my stay and experience was wonderful. They succeeded. Thank you to all.
September 12, 2013
Rated 4 out of 5 by danj10 custiomer service reps unresponsive at checkin
I arrived to check in at 3:00Pm and had to wait until 4:45Pm to get a room. My starwood # was not on the reservation even though I had received 2 emails prior to coming. What's wrong with this?
My mattress was beyond replacing and the pillows were worthless.
Very disappointing and not what I expect from Starwood hotels. Will not stay here again.
June 26, 2013
Rated 4 out of 5 by Bissli Average Service, good hotel
My room was clean and waiting for me when I checked in at 1:30pm. I was hoping to get access to the SPG lounge as I am an SPG member but the hotel was too booked, The attendant that checked me in was pretty aloof and standoffish.
I used the spa which was clean and had a lot of equipment. A couple of the treadmills need their video/audio function repaired.
May 2, 2013
Rated 5 out of 5 by Marilyn77 A Perfect Choice
I am unable to think of a single negative comment re your hotel. The soundproof rooms are spacious and elegantly furnished. Especially appreciated the two reading chairs by the huge expanse of window, and the comfortable beds. Great shower head, and deep bathbub. The location is perfect for all the in-town restaurants we like to frequent, and sights to see.
September 13, 2012
Rated 4 out of 5 by Highdesert Excellent service and friendly staff
Overall the service at this hotel was excellent. The servers in the bar and restaurant were particularly top notch, friendly and professional. I only met one surly staff member my whole stay, and that, unfortunately, was the very unpleasant young woman at check in, so she made a pretty terrible first impression of the place. But otherwise, it was all good.
January 8, 2013
Rated 5 out of 5 by Sandon great hotel
Our stay at this hotel was great. The location was perfect, the rooms were clean and bright. The pool access was far away if your not in the same tower. The lobby/lounge area gets really crowded with the working business travelers staying at the hotel. The quick snack/grille was convienent also. I would definitely stay at this hotel again and recommend it.
September 24, 2012
Rated 2 out of 5 by Flyrod Nice Hotel,However
We arrived after midnight and were promptly informed that our reservation was for the day before, Since we had arrived after midnight our rooms had been given away. Staff bent over to help but ended up on a Hide a bed
September 17, 2013
Rated 1 out of 5 by SAB1 Stay
Dated decore, management would not honor conference rates after the "expiration" date resulting in my spending $30/night more than my compatriots. At breakfast on Sunday morning, the waiter attempted to give himself a $9 tip on an $11.43 bill
September 10, 2013