Rated 5 out of 5 by Dave61 Consistent Quality
This hotel is consistent on the quality of the romm and services. The proximity to the downtown provided many option for evening activities
September 22, 2013
Rated 2 out of 5 by amainezing Average hotel for not average price
Our AC would not work, but we didn't complain because it was late at night when we turned it on. The room was old and smelled funny.
May 13, 2013
Rated 2 out of 5 by Guest Beds
The queen sized beds are not queen sized. They are double. Very disappointed with the quality of the rooms for the price you pay.
March 25, 2013
Rated 4 out of 5 by Rob92 Stayed here numerous times
Hotel is great but this time only had 1 hand soap & not a separate one for the shower which I didn't like.
January 13, 2014
Rated 1 out of 5 by Jerry Mr Haley
We were very disappointed with the Hotel. We paid to stay on the club floor and the club lounge was a waist of time and money.
April 14, 2013
Rated 4 out of 5 by Rutabaga Ruthes Review
Great location. Walking distance to fine dining and shopping. Customer friendly neat clean and they pay attention to detail.
January 1, 2013
Rated 4 out of 5 by GoletaGirl30 December stay
The people are great. The hotel location is charming. I hear a update is in the works!!!
Try the lobster bisque, it ROCKS!!!
December 26, 2012
Rated 4 out of 5 by Laura711 Hotel was beautiful but
I thought that the hotel was beautiful, and very clean but I thought the linens were of low quality and scratchy.
November 19, 2012
Rated 3 out of 5 by Annc2 Needs an update
Don't stay on the 4th floor until the upgrades are done. The rooms really are shabby and you pay the same price.
May 27, 2013
Rated 5 out of 5 by Pattie60 great location and staff
The staff is very friendly and helpful. Hotel is in a great location with great views. Very comfortable beds.
November 20, 2012
Rated 4 out of 5 by Coastfan Had a very pleasant stay
Quick and easy check-in and check-out. Staff very friendly and helpful. The food service was very good too.
July 26, 2012
Rated 5 out of 5 by brian43 great location
Able to visit outlet stores conveniently, nice town to walk around. Staff were excellent and very helpful.
October 29, 2012
Rated 5 out of 5 by Karen Shalom at the Reception Desk
I was very please with the service and professionalism that I received from all staff, especially, Shalom.
February 3, 2013
Rated 4 out of 5 by Lieutenant Nice Staff
Good location. Attentive staff. Housekeeping slightly lacking, Scum around edge of pool, not inviting.
August 16, 2012
Rated 5 out of 5 by Ellen1255 The Shopping is awesome
The hotel is quiet and nestled in an great area close to all the shopping and beautiful sceanery
November 13, 2013
Rated 5 out of 5 by BRUCE721 GOOD LOCATION
THE HOTEL IS A SHORT 10 MINUTE WALK FROM BOW STREET WHERE ALL THE PORT SIDE RESTAURANTS ARE LOCATED.
May 29, 2013
Rated 5 out of 5 by me712 Hotel is excellent
The hotel is conveniently located, well appointed, clean and comfortable, and staff is outstanding.
July 16, 2012
Rated 3 out of 5 by spamela57 Somewhat of a disappointment...
We upgraded to the Club level because of the extra "perks" (which really were very nice). We had friends on the 3rd floor (occupying 5 rooms...so we saw sevveral of them) and were surprised at how much larger their rooms were than ours.
Although small, our room was very nice...but it was very cold. We set the heat at 70, but it wouldn't go over 64 and quite a bit colder in the bathroom. We didn't call for service due to the late hour that we discovered this. Plus, we're from Maine so this wasn't a huge issue...but it would have been for some...
Housekeeping was wonderful! Very attentive and thorough.
The restaurant... We met with family and friends (probably 14 of us) and sat at a long table, but we had separate checks. We didn't consider ourselves as one party and also didn't realize an automatic 15% tip would be added. I wouldn't be surprised if that was noted somewhere...but we didn't see it so ended up tipping 35%.
At breakfast (buffet) the service was terribble. My brother, sitting at the same table, actually had to get up and get my coffee...and water. Though there were plenty of black uniforms around.
Overall...it could have been much worse and I would return if I were in the area. But don't expect 4 stars...
January 28, 2014
Rated 4 out of 5 by NYRes October visit
Hotel is very convenient for walking to downtown area. Restaurants and shops are very close.
October 23, 2013
Rated 5 out of 5 by ktw1130 Great Location
Location was great, staff was very helpful. Would definitely return and recommend to friends.
August 7, 2012
Rated 5 out of 5 by AM13 The food was wonderful!!
Our company had a clambake - that was superb!! Overall food and service was great. Thanks!!
May 23, 2013
Rated 3 out of 5 by BillinBoston NOT HAPPY with the late night NOISE
Loud, wedding, after wedding, after wedding, we made two noise complaints. It was awful.
October 7, 2013
Rated 4 out of 5 by DBin Sheraton Portsmouth
Not satisfied with level of service from front desk and customer relations departments.
November 13, 2012
Rated 4 out of 5 by sabo1 Better than expected
Helpful and knowledgeable check in staff
Rooms are clean and comfortable
October 9, 2012
Rated 5 out of 5 by BTJL Staff extremely accommodating
The front desk staff was help, professional and cheerful. Very much appreciated.
December 17, 2012
Rated 4 out of 5 by Mike Best in the area
Nice property in "downtown" Portsmouth. Wonderfully helpful and courteous staff.
April 16, 2013
Rated 5 out of 5 by BigEd Great staff and a wonderful stay
Stayed for business ... staff was very helpful and made it a great experience.
February 8, 2013
Rated 5 out of 5 by Anne2013 Great hotel - great location
Loved the hotel and the location. Only draw back was the pool was not open.
August 6, 2013
Rated 4 out of 5 by starfish73 Love it !!!!
The check in lady was really fabulous. She sure semed to enjoy her work.
December 29, 2012
Rated 5 out of 5 by Cystal650 Very clean, comgortable, beautiful and relaxing
We had a lovely experience. I can't think of one thing to complain about
February 23, 2013